Theseus - Selaus asiasanan mukaan "customer satisfaction"
Viitteet 321-333 / 333
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The significance of staff training in providing customer satisfaction in Vietnamese fine dining restaurants
(2021)The primary goal of this study was to investigate the significance of staff training in Vietnamese fine dining restaurants aiming to provide customer satisfaction. Particularly, the author took account into the essence of ... -
Total Quality Management and Business Sustainability among Cleaning Companies in Finland
(2022)The importance of TQM in cleaning companies in Finland is investigated in this study. The theoretical framework, TQM concepts, principles, and the relationship between TQM implementation and customer satisfaction among ... -
Understanding customer expectations towards a hostel : case Ibedcity hostel
(2023)In recent years, travelling demand has bounced back stronger than ever, especially after many restrictions from COVID-19 time. Running parallel with benefiting from the rising needs, tourism entrepreneurs have to face many ... -
Understanding the customer: customer-perceived value from a customer relationship management perspective – Singa Karaoke
(2022)An empirical case study for a Finnish karaoke-software company, Singa Karaoke, that understands how important customer relationship management is for successful business. However, the supplier and customers perceptions do ... -
Understanding the relationship between customer satisfaction and loyalty : Case study of FAFA's restaurant in Helsinki, Finland
(2020)The main aim of this thesis was to discuss customer satisfaction and customer loyalty in restaurant business. The case company was FAFA’S restaurant in Helsinki. Customers are the key to success in any business. They are ... -
Unveiling the future: how Sri Lanka's banking sector is leveraging AI-powered applications for enhancing customer experience
(2024)This study is done with the purpose of identifying and improving the use of AI-Powered applications to enhance customer experience in the Sri Lankan banking sector. This study aims to make recommendations to improve the ... -
Updating the Layouts of Moilas Bakery Ltd Factories for Improved Efficiency and Customer Experience
(2024)This thesis work aimed to optimise layouts design of Moilas Bakery Ltd factories to improve both efficiency and customer experience by using a 2D CAD computer software. From the current layout, the company recognized that ... -
Upgrading customer service in Mount Nepal OY
(2019)The purpose of this thesis was to find the proper ways and methods on modernizing the service procedures in Mount Nepal Oy, Espoo, Finland by carrying out research on customers’ satisfaction and their expectations from the ... -
Using Service Marketing in Establishing a Cafe-bakery in Finland
(2019)In order to gain customer attraction and retention, service is the key to create a lasting relationship between the service provider and customer. The purpose of this thesis is to firstly analyze the customers’ expectations ... -
Utilizing Text Analytics in Processing Customer Feedback
(2021)Tämän tutkimuksen tarkoituksena on kuvata, kuinka tekstianalytiikkaa käytetään tiedon tuottamiseen vapaamuotoisista asiakaspalautteista ja kuinka saatuja havaintoja voidaan hyödyntää liiketoiminnassa. Siinä kerrotaan tämän ... -
What an ideal hotel would be like according to couples in luxury hotels?
(2020)Due to continuous technological developments more and more people prefer searching for information through Internet. Online customer reviews play an essential role for customers´ decision making. Electronic word of mouth ... -
Working in Customer Service Recovery
(2022)This is a diary thesis about working in customer service recovery at an appliance manufacturer.Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad -
WQ Airport Ground Logistics Service Quality Evaluation Application Study
(2023)This thesis will collect the perception evaluation of the customers who have experienced WQ airport ground logistics through the questionnaire method, and analyze the results of the questionnaire to get whether the customers ...










