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Customer Experience in Tourist Information Office – Case: Porvoo Summer Info
(Haaga-Helia ammattikorkeakoulu, 2016)This thesis studies the customer experience in Porvoo Summer Info in the city of Porvoo, Finland. The main purpose is to find how regular tourists finds Porvoo Summer Info’s services, how their general habits related to ... -
Customer Experience of New Restaurant Concept : Case Frans & Chérie
(Lapin ammattikorkeakoulu, 2017)The objective of this thesis was to analyse customer service quality and customer experience in a restaurant going through a new concept launch. Without any other researches of the topic in the restaurant, this research ... -
Customer Experiences of Film Location Tourists in New York City
(Saimaan ammattikorkeakoulu, 2014)The purpose of the study was to create a development plan for film location tours arranged by On Location Tours in New York City. In this thesis the tours analyzed are film location tours based on the series Sex and the ... -
Customer Feedback System for Sandro restaurant
(2020)Customer feedback is essential for businesses to understand the customer’s needs. It is the interaction between a customer and a business. Without customers there are no businesses, and therefore maintaining customer ... -
Customer friendly tourism in the European Union, specifically in Hungary
(Tampereen ammattikorkeakoulu, 2011)The aim of this thesis was to analyze the consumer protection in the field of tourism. The target area was the European Union, in addition the author chose Hungary as the model state of the thesis. The long practical ... -
Customer Journey and Experience in The FIS Nordic World Ski Championships 2017
(Haaga-Helia ammattikorkeakoulu, 2017)This report covers a research of a Customer Journey and Customer Experience in the FIS Nordic World Ski Championships 2017. The key aim of this research is to do a research for the event and analyse their customer journey ... -
Customer Profile and Marketing Planning Case: Helsinki ScubaTravel
(Laurea-ammattikorkeakoulu, 2014)The focus of this Bachelor's thesis is on profiling the clientele of Helsinki ScubaTravel. The objectives of the study were to create Helsinki ScubaTravel’s customer profile and, with the help of the customer profile and ... -
Customer profile of a summer hiking tourist: Kilpisjärvi Holiday Village & camping (Kilpisjärven Retkeilykeskus)
(2023)This research, made for JAMK University of applied sciences bachelor’s degree program in tourism management, was to conduct a customer profile of summer hiking tourists in Kilpisjärvi Holiday Village & Camping. The reason ... -
Customer Profiling in Art Museums: Case Oulu Museum of Art
(2021)The object of the thesis was to construct a profile or profiles of the typical customers of the Oulu Museum of Art. The thesis was commissioned by the Museum and Science Centre Luuppi, located in Oulu, Finland. This thesis ... -
Customer Relationship Management in a Tourism Company
(Tampereen ammattikorkeakoulu, 2012)The purpose of this thesis was to study customer relationship management in a tourism company. The aim was to provide external insights of the operations to Lomalinja Oy Tampere, which was chosen as the case company. The ... -
Customer satisfaction : case Ben Thanh restaurant in Krakow, Poland
(2023)The aim of the research is to explore customer satisfaction with the case company is Ben Thanh restaurant in Krakow, Poland. The paper concentrated on factors that affects customer satisfaction. The research used ... -
CUSTOMER SATISFACTION AND ITS DETERMINANTS : Case: Rex Hotel Saigon
(Lapin ammattikorkeakoulu, 2016)Customer satisfaction is a core issue in customer services. Understanding customer satisfaction and its determinants is vital and essential in hospitality context. The aim of the thesis research was to help the commissioner ... -
Customer Satisfaction and its Importance to Market-Leader Strategies; case: Vietnam Airlines, German branch
(Kajaanin ammattikorkeakoulu, 2013)The aim of this dissertation is to discover the importance of customer satisfaction to the market-leader strategies of Vietnam Airlines and simultaneously to measure customer satisfaction with the air-services of the ... -
Customer Satisfaction as a Base for Tourism Development Case: Helsinki Region Transport
(Laurea-ammattikorkeakoulu, 2015)This bachelor thesis concentrates on Helsinki Region Transport’s customer segments and their satisfaction with the provided services. The focus of the thesis lies in the development of tourism in the Helsinki region in ... -
Customer satisfaction as a tool for service development : Case: Fish & Fun Holiday Village
(2020)The objective of the study was to measure customer satisfaction level in case company Fish & Fun Holiday Village. The research covers topic of developing customer satisfaction in a case company by implementing theoretical ... -
Customer satisfaction at Summer Sound Festival 2015 : Evaluating festival quality
(Haaga-Helia ammattikorkeakoulu, 2015)The thesis was commissioned by an event production company Events 365 Oy. The company focuses on electronic dance music events including the Summer Sound Festival. The Summer Sound festival is a three day EDM festival held ... -
Customer Satisfaction at the Hospitality Industry: Holiday Inn Helsinki-Vantaa Airport
(Laurea-ammattikorkeakoulu, 2015)The intention of this Bachelor’s Degree thesis was to examine and observe the customer service and especially customer satisfaction in a hotel industry, and Holiday Inn Helsinki-Vantaa Airport was selected to be an example ... -
Customer satisfaction impact on customer loyalty at small independent restaurants in Helsinki
(Haaga-Helia ammattikorkeakoulu, 2018)In the hospitality industry, customer satisfaction along with customer expectations are going to be exceeded but still need being guaranteed. The competitiveness is stronger than ever in the market and customer satisfaction ... -
Customer Satisfaction in Experiental Megazone Tampere
(Tampereen ammattikorkeakoulu, 2011)Customer satisfaction is a solid part of successful business. A company needs to value its existing and potential customers in order to maintain functions, receive profit and stay vital. The aim of this thesis is to provide ... -
Customer satisfaction in hotel industry
(2020)The rapid growth in tourism industry has contributed to an increase in demand for accommodation. Tourists are looking for a comfortable place to rest during their travel and thus there is increased competition in the ...



















