KoulutusalaMatkailu

    • Customer satisfaction in UniHome Hotel 

      Ugochukwu, Bonaventure (2024)
      The thesis was reported with the purpose of determining the level of customer satisfaction in UnihomeHotels. It was done to aid in improving the level of customer’s loyalty and attract new customers to the Hotel. The ...
    • Customer Satisfaction Loft Family Hotel 

      Bogdanovich, Varvara (2020)
      Customer satisfaction plays an important role in the hospitality business. In order to attract new customers and be unique in the market, it is necessary to be aware of what is the level of customer satisfaction the hotel ...
    • Customer satisfaction of an apartment hotel 

      Khyarginen, Margarita (Tampereen ammattikorkeakoulu, 2015)
      Customer satisfaction becomes the object of a research quite often, especially in business. If the company cares about its customers, it will put effort to know how satisfied they are with the services or products. Satisfied ...
    • Customer Satisfaction of Conference and Meeting Customers – Case Holiday Club Saimaa 

      Wiitamäki, Heidi (Saimaan ammattikorkeakoulu, 2015)
      The purpose of this thesis was to get a better understanding of business travelers’ needs and expectations from a venue and to find out what factors affect most customer satisfaction. This thesis consists of theoretical ...
    • Customer satisfaction of Da Qian Resort 

      Xu, Le (HAAGA-HELIA ammattikorkeakoulu, 2013)
      Customers were the fundamental for the service industry. With satisfied customers generally equals that good outcome for market shares. The thesis was commissioned by Da Qian Resort, which is playing the leading role as ...
    • Customer Satisfaction of Families with Children at Nazar Collection Hotels 

      Pulkka, Milla; Pulkka, Milla (2019)
      Family tourism is rapidly growing and developing in the tourism industry, for more and more families seek relaxation and experiences abroad. These days, international holidays are also considered a necessity rather than a ...
    • Customer Satisfaction of Internal Business Travel Services at Finnair Plc 

      Huhtiniemi, Jenni (HAAGA-HELIA ammattikorkeakoulu, 2008)
      The objective of this thesis is to assess and measure the level of satisfaction of the internal business travel customers at Finnair Plc. The internal business travel services are provided by the Travel Management unit ...
    • Customer satisfaction of lunch buffet service in Wingwah Palace 

      Do Thi, Phuong Anh (2021)
      Competitiveness and Covid19 have been great impact on restaurants recently. To survive in this background, customer satisfaction has become one of the most decisive keys for any restaurant. Thus, the goal of the research ...
    • Customer Satisfaction of Russian and Ukrainian New Year and Christmas charter travelers to Ruka and Kuusamo 

      Tarnovskaya, Anna (Kajaanin ammattikorkeakoulu, 2013)
      This thesis is commissioned by the company called Nordic Holidays which is located in Kussamo, Finland and is organising charter tours for the clients from Russia and Ukraine. The aim of the thesis is to identify customer ...
    • Customer Satisfaction of S-card members in Sokos Hotel Ilves 

      Thande, Eric (Tampereen ammattikorkeakoulu, 2012)
      Companies try to find point of uniqueness to differentiate themselves from their competitors. In order for the companies to differentiate themselves from competitors, they must measure their customer satisfaction level. ...
    • Customer satisfaction on facility services in terminal 2 of Tampere Airport 

      Chumakova, Anastasia (Tampereen ammattikorkeakoulu, 2014)
      The main goal of this thesis was to find appropriate solutions to problems which are related to facility services in terminal 2 of Tampere Airport. Customer satisfaction survey is an effective tool to inquire what customer ...
    • Customer satisfaction research in Pyhä Ski Resort 

      Turunen, Tomi (Haaga-Helia ammattikorkeakoulu, 2018)
      This Bachelor’s Thesis is a Customer satisfaction research in Pyhä Ski Resort, conducted between December 2017 and November 2018 and commissioned by Pyhätunturi Ltd. The objective of this thesis is to identify, how ...
    • Customer Satisfaction Research: Euro-Lingua Language School 

      Pöysä, Hanne-Marie (Vaasan ammattikorkeakoulu, 2010)
      The subject of the study was to find out the customer satisfaction level of the students at the Euro-Lingua language school in Fuengirola, Spain. The questionnaire was given out to 48 Spanish language students at the ...
    • Customer Satisfaction Survey for Company A 

      Torniainen, Elsa (Haaga-Helia ammattikorkeakoulu, 2018)
      The thesis was done as a commission to a tour operator in New Zealand. The company prefers to stay incognito and will be referred as “Company A” in this work. The study focuses on the Company A’s members who attend a ...
    • Customer Satisfaction Survey on Ryanair Webpages 

      Niinimaa, Elisa (Vaasan ammattikorkeakoulu, 2011)
      The aim of this thesis is to study whether the Ryanair passengers are satisfied with the Ryanair.com web site and the online check-in procedure. Also, the aim is to find suggestions for developing the web site on the basis ...
    • Customer satisfaction with the Solo Sokos Hotel Torni’s sauna and gym facilities and the development ideas 

      Laurila, Fanny (Haaga-Helia ammattikorkeakoulu, 2018)
      Solo Sokos Hotel Torni, Tampere is a newish hotel in the middle of the Tampere, and it is always on top five hotels in the city. The gym and sauna reviews are the weak point of the hotel, and they decrease the overall ...
    • Customer Satisfaction. Case: Rovaniemi Local Heritage Museum 

      Bährentz, Esther-Louise (2022)
      The purpose of the thesis was to figure out the level of customer satisfaction at Rovaniemi Local Heritage Museum. A customer satisfaction questionnaire was constructed to complete the thesis research. The survey questionnaire ...
    • Customer Satisfaction: Case: Sweet Vaasa 

      Saaristo, Sonja (Vaasan ammattikorkeakoulu, 2016)
      The aim of this thesis was to determine the degree of satisfaction perceived by the customers of Sweet Vaasa. The aim at the café was to define how the customers perceive the quality of cakes and service, whether their ...
    • Customer Satisfaction: Rantasipi Ikaalinen Spa 

      Borodulin, Henna (Tampereen ammattikorkeakoulu, 2013)
      The aim of this study is to provide information about the customer satisfaction level in Rantasipi Ikaalinen spa and to collect ideas for potential products which could generate added value to the already existing services. ...
    • Customer Service -yksikön palveluprosessit case: Finavia Oyj 

      Suuniitty, Katariina (Satakunnan ammattikorkeakoulu, 2014)
      Tutkimus käsittelee Finavia Oyj:n Customer Service -yksikön palveluprosesseja Helsinki-Vantaan lentoaseman palvelupisteellä. Tutkimustehtävänä oli palveluprosessi-kaavioiden luominen ja niiden analysointi. Tarkoituksena ...