KoulutusalaMajoitus- ja ravitsemisala
Viitteet 781-800 / 6959
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Crisis management in hotel business : The case of Holiway Garden Resort & Spa in Bali and the Volcano Agung in 2017/2018
(Saimaan ammattikorkeakoulu, 2018)The purpose of the research was to develop an approach in crisis management especially for hotels according to their compiled special characteristics and unique areas. With the application of the developed fields of crisis ... -
Crisis Management in the Hotel Industry in Finland
(HAAGA-HELIA ammattikorkeakoulu, 2012)Object of this thesis is Crisis Management in the Hotel Industry in Finland and is prepared in order to present the situation and the acting of hotel managers nowadays to guarantee guests a safe and secur stay and to rise ... -
CRM-järjestelmän käytön kehittäminen – Toimintatutkimus kylpylähotelli Kunnonpaikan myyntitiimille
(2023)Tutkimustyön tarkoituksena oli kehittää sähköisen asiakkuuksienhallintajärjestelmän, eli CRM-järjestelmän käyttöä kylpylähotelli Kunnonpaikassa. Tämä opinnäytetyö on kehittämistyön raportti. Tutkimustyön toimeksiantajana ... -
A Cross-Cultural Approach to Human Resource Management in Finnish Hospitality Companies
(Tampereen ammattikorkeakoulu, 2012)This thesis explores a cross-cultural approach to human resource management and its processes in Finnish hospitality companies. In the hospitality sector, the personnel is considered as an important resource of the company, ... -
The Cross-cultural Introduction in the International Facility Management Program IFMP
(Laurea-ammattikorkeakoulu, 2010)The purpose of this action-based Bachelor’s thesis was to develop a concept for an educa-tional event aiming to the increase understanding of culture and cultural differences in an intensive program. The concept was designed ... -
CSR Communication on Instagram before and during COVID-19: comparative document analysis of the four most followed town DMO's in Finland
(2022)The purpose of this study was to understand the possible changes COVID-19 caused to CSR related content on the Instagram accounts of the four most followed town destinations of Finland and also if it affected to the frequency ... -
Culinary bike tour Levillä
(2024)Tämän opinnäytetyö pohjautuu aikaisempaan opintojakso tehtävään ja työn toimeksiantajan toimii Haaga-Helia ammattikorkeakoulun Hungry for Finland -ruokamatkailuhanke. Työn päätavoite on kehittää ruoka- ja pyörämatkailun ... -
Cultivating childhood obesity
(Turun ammattikorkeakoulu, 2013)In recent years the levels of obesity in the United States has risen greatly especially amongst children. Doctors, psychologists, and other scientists have been studying the growing problem for years. Implications for ... -
Cultural differences in spa tourism and the expectations of Finnish spa goers
(Turun ammattikorkeakoulu, 2010)Spa Tourism is one of the many branches of the fast growing and continuously developing Health and Wellness Tourism. The aim of the present bachelor’s thesis was to explore the consumption habits and the customers’ wishes ... -
Cultural diversity in hospitality management : how to improve cultural diversity workforce
(Turun ammattikorkeakoulu, 2013)The bachelor´s thesis investigates cultural diversity in the hospitality management. It aims at presenting effective ways to improve cultural diversity in a workplace. This study was commissioned by JW Marriott San Antonio ... -
Culture shock of Vietnamese students in Germany
(Saimaan ammattikorkeakoulu, 2018)The purpose of the thesis was to examine various angles of Vietnamese students’ experience with culture shock in Germany and suggest possible methods to manage it. The thesis’s theory includes different scientific ... -
Cumulus Kuopion työmatkustajien asiakastyytyväisyys
(Savonia-ammattikorkeakoulu, 2015)Eri hotelliryhmissä asiakkaat erotellaan heidän tarpeidensa ja toiveidensa mukaan. Asiakas on se, joka määrittelee yrityksen laadun. Business-asiakkaat valitsevat usein kansallisen tai kansainvälisen ketjuhotellin, joka ... -
Cumulus Resort Airport Congress Center hotel online review analysis
(Haaga-Helia ammattikorkeakoulu, 2017)The aim of the thesis is to find easily implemented solutions to better the online reviews of Cumulus Resort Airport Congress Center. Guest reviews are a valuable marketing tool for online reputation for hotels. Online ... -
Cumulus-hotellit liikematkustajien silmin : kanta-asiakkaiden asiakastyytyväisyys
(Lahden ammattikorkeakoulu, 2010)Tässä opinnäytetyössä on aiheena asiakastyytyväisyyskysely Cumulus-hotellien kanta-asiakkaille, joiden matkustuksen tarkoituksena on liikematkustus. Opinnäytetyö rakentuu yhdessä Cumulus-hotellien kanssa toteutetun ... -
Current Customer Satisfaction in R-Kioski Lauttasaari
(2024)Tämän tutkimuksen päätavoitteena oli mitata R-Kioski Lauttasaaren tämänhetkistä asiakastyytyväisyyttä. Tämä tutkimus kattaa tapausyrityksen, aiheeseen liittyvän teorian, etiikan ja kyselyn tulokset. Lopussa on lyhyt ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Customer awareness of sustainability at a luxury hotel – Case of QO Hotel Amsterdam
(2020)This thesis covers the topic of methods to raise inner customer awareness in sustainable hotel according to its luxury and sustainable standards. This thesis accommodates information about environmental sustainability in ... -
Customer database creation and analysis for small-sized tourism agency in South Karelia
(Saimaan ammattikorkeakoulu, 2018)The objective of this constructive research was to create a low-budget customer database for small-sized tourism agency to optimize company’s data management, working routine, customer service, and to gain knowledge from ... -
Customer expectations and current offers from food trucks in Helsinki
(Haaga-Helia ammattikorkeakoulu, 2017)The aim of this thesis is to determine whether there is a gap between what customers expect and what the food trucks in Helsinki offers in term of diversity of products, price, time and location of service. Do the current ... -
Customer Experience and Digital Marketing in the Hotel Business
(Laurea-ammattikorkeakoulu, 2018)The marketing communication is changing every day. Besides, customer satisfaction is measured in the hospitality industry by fulfilling their changeable needs and demands. The purpose of the thesis is to provide service ... -
Customer Experience Handbook for high-end restaurants' takeaway products
(2020)The project was originally inspired by COVID-19 and the difficulties the restaurant industry has faced ever since the pandemic started. The effects of COVID-19 and the restrictions have had in Finland, how high-end restaurants ...


















