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Improving Customer Change and Project Scope Management in Order-To-Delivery Process
(2022)The objective of the study is to recommend improvements for the processing of customer change requests in the case company. The case company production unit sees increasing levels of order intake, and with that an increasing ... -
Improving Customer Satisfaction Through Customer - Front Line Employee Communication : Communication Guide for B2B Service Environment
(Metropolia Ammattikorkeakoulu, 2017)This thesis designs a customer-front line employee communication guide to a company selling B2B Services. The company in question uses service quality as a competitive advantage. Service quality can be measured by measuring ... -
Improving Customer Value Proposition for Operative Market Analysis Department
(Metropolia Ammattikorkeakoulu, 2014)This thesis concentrates on improving the customer value proposition for Operative Market Analysis department in the case company. The department is uncertain which of its multiple analysis services from its current service ... -
Improving Data Collection and Management Process of Weather Observation
(Metropolia Ammattikorkeakoulu, 2011)Weather has been an important part of life since time immemorial. Presently, reliable weather services have high impact on society, although their benefits can not always be seen directly. This Thesis studies the process ... -
Improving Data Management and Quality Control of Non-conformities in Prototype Building
(2023)Managing nonconformity data and implementing effective quality control measures are important for the success of organizations, and the improvement of product or service quality. This thesis focuses on addressing the ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Improving ERP Requirement Management Process
(2021)The original and overall objective of this Thesis was to propose improvements to the new Customer warranty process in the case company through an exploratory case study. However, during the initial current state analysis ... -
Improving Import Supply Chain : Retail Logistics for Fruit and Vegetables Business
(Metropolia Ammattikorkeakoulu, 2016)This thesis describes the objective for improving efficiency within the import supply chain of the case organization. The Finnish retail business is becoming increasingly competitive. This is forcing companies to consider ... -
Improving Invoicing and Reporting of Complex Service Agreement Services Using New Maintenance Software
(2020)Even the most traditional industries are in the middle of new customer demands and industry standards. The era of digital services and continuous availability is here. The case company of this study has recently implemented ... -
Improving IT Service of Delivering the Field Service Management Service and Device for Users in Company X
(2019)Tämän insinöörityön tavoitteena on ehdottaa parannusehdotuksia kenttätyön hallintasovelluksen käyttäjäoikeuksien myöntämis- ja hallintaprosessiin Suomessa. Tavoitteena on, että prosessi olisi yhdenmukaisempi ja ... -
Improving Knowledge Management in Consulting Service Business
(Metropolia Ammattikorkeakoulu, 2016)This Master’s Thesis aims to improve knowledge management in a consulting service business. Currently knowledge in not managed appropriately in the case company. The purpose of this Thesis is to identify challenges related ... -
Improving Knowledge Sharing Between R&D and Technical Support Organizations
(Metropolia Ammattikorkeakoulu, 2015)The objective of this study is to improve knowledge sharing between R&D and TAC (Technical Assistance Centre) organizations in the case company. The case company is a telecom vendor manufacturing transport equipment for ... -
Improving Large Sales Opportunity Identification Process : Proposal for Developing Demand Plan Accuracy
(2020)This thesis focuses on improving the identification process of large sales opportunities in a mid-sized Finnish technology company with a high mix-low volume business. Improving the ability to react on possible large sales ... -
Improving Learning and Knowledge Sharing in a Technical Support Team : The Learning Curve in the Technical Support Organization of a Telecom Vendor
(Metropolia Ammattikorkeakoulu, 2015)The aim of this thesis was to improve learning and knowledge sharing in a technical support organization in case company involved in the design manufacture and sales of telecommunications equipment to mobile operators ... -
Improving Marketing and Sales Support Processes in the Distribution Channel of an IT Security Company
(Metropolia Ammattikorkeakoulu, 2012)Software distribution is often done through the channel of partners – distributors and the resellers. The vendor provides its marketing and sales support to the distribution channel in order to grow business in the respective ... -
Improving Mobile Telecommunications Centralized Services Operations and Maintenance Process By Combining Lean and Agile Practices
(2019)The case company needed to improve the efficiency of the existing framework-level process for mobile telecommunications centralized services operations & maintenance (CSO&M). With the current process, it was seen difficult ... -
Improving New Product Development Through Effective Critical to Quality Process and Supplier Quality Activity
(2022)The objective of this study was to improve new product quality by defining changes to the supplier quality activity in the new product implementation process of the case company. A project plan was created to provide a ... -
Improving Operating Performance of a Service Desk Through Work Engagement
(Metropolia Ammattikorkeakoulu, 2014)This Master’s Thesis investigates how to improve operating performance of a case company’s Service Desk through the discipline of work engagement. The case company is an international service provider of networking and ... -
Improving Operations towards ISO/IEC 20000 Certification for A Cloud SaaS Provider : On the example of Capacity Management process and Process manager roles
(Metropolia Ammattikorkeakoulu, 2018)This study focuses on building a proposal for improving the case company’s operations towards the ISO/IEC 20000 standard, by improving the Capacity Management process, and implementing the process manager roles. The ... -
Improving Order Fulfillment in an SME e-Commerce Company
(Metropolia Ammattikorkeakoulu, 2013)This study discusses the supply chain of a small e-commerce company. The focus is on Supplier Relationship Management and procurement. The objective of this study was to give recommendations and suggestions for the case ... -
Improving Organizational Communication for Better Client Requirement Communication Practices
(2019)This Thesis focused on improving organizational communication and enhancing the information flow from the client to the back-office. The case company is an engineering office offering solutions and design services to private ...


















