Theseus - Selaus nimekkeen mukaan
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Customer approach in the relocation of spare part warehouse
(Seinäjoen ammattikorkeakoulu, 2011)This study focuses on a decision made by a global company to centralize its logistics and, following that decision, on the planning of the physical transfer of the spare part warehouse, and on how the customer approach is ... -
Customer at the center of a live sport event : case: Motonet GP Lahti 2022
(2022)The thesis examined how to increase customer experience in a live sport event and how to attract new customer groups to participate focusing especially for people aged 16 to 34. The theoretical part of the study approached ... -
Customer awareness of sustainability at a luxury hotel – Case of QO Hotel Amsterdam
(2020)This thesis covers the topic of methods to raise inner customer awareness in sustainable hotel according to its luxury and sustainable standards. This thesis accommodates information about environmental sustainability in ... -
Customer Behavior Influential Factors & How Coffee Brands Attain Customer Loyalty
(2022)Due to the rise of coffee consumption around the world, many coffee brands may have difficulties in gaining a number of loyal customers while competing with other brands. With the purpose of answering the concern they have, ... -
Customer Behaviors in Corporate Social Responsible Marketing of the Restaurant Business in Finland: Daruma Restaurant
(2019)The business world, in recent years, has been deeply influenced by environmental issues related to global warming, climate change as well as other various types of pollutions. Consequently, customers have been changing ... -
Customer behaviour in e-commerce in China : Case: Taobao
(Savonia-ammattikorkeakoulu, 2010)As nowadays communication bandwidths rise with the increase of broadband connections in China, and as customer terminals becomes more powerful, sophisticated, easier to use, affordable and portable, there is no doubt that ... -
Customer Buying Behavior : Case Study: Algol Technics
(Laurea-ammattikorkeakoulu, 2009)The purpose of this study is to research the customer buying behavior in a specific market. This thesis is made for a subgroup of Algol Technics which specializes in the marketing of driver seats. The research areas included ... -
Customer Car Preference Options : A Case Of Mercedes-Benz
(2023)Mercedes-Benz customers are in for challenging decisions when selecting the next Mercedes-Brenz vehicle. The Russo-Ukranian war has had a price increase on fuels used in Mercedes-Benz vehicles. The purchasing power has ... -
CUSTOMER CARE AND ACCOUNT MANAGEMENT IN INTERNAL FINANCIAL SERVICES : Case Company X's Shared Service Center
(Vaasan ammattikorkeakoulu, 2014)Customers, especially internal customers, are important to every company. A company's success depends on them as a resource and with excellent internal customer service companies are able to cut costs, increase their ... -
CUSTOMER CARE AS AN ESSENTIAL ELEMENT IN THE TELECOMMUNICATION INDUSTRY : Case Airtel Ghana.
(Vaasan ammattikorkeakoulu, 2016)Today, an evolution of mobile internet has led to a dramatic demand of mobile network services within the telecommunication industry. This has compelled telecommunication companies not to only consider price as a major ... -
Customer Care Centerin toiminnan kartoitus ja edelleen kehittäminen
(Metropolia Ammattikorkeakoulu, 2018)Insinöörityön tavoitteena oli keskittyä neljään eri kehityskohteeseen, joiden avulla pyrittiin kasvattamaan Toyota Tsusho Nordicin Customer Care Centerin (keskitetyn huollonajanvarauskeskuksen) tehokkuutta sekä nostamaan ... -
Customer Case Studies in Marketing Communication – Agilefant Ltd.
(Haaga-Helia ammattikorkeakoulu, 2017)Agilefant is a platform independent tool for Lean and Agile management based on scientific research in Aalto University. Case company, a Finnish startup, Agilefant Ltd. (Agilefant Oy) was founded in 2013 to ensure development ... -
Customer centric approach as a strategic tool in the telecommunication industry : Case Vodafone Ghana
(Vaasan ammattikorkeakoulu, 2015)In this present era of advanced technology traditional ways of marketing are fading out in the business world. With consumers empowered, information and sale marketing no longer exists. Consumers are empowered to discover ... -
Customer Centricity as a Strategic Choice
(2023)The constant change of today’s business environment challenges organisations to find new ways to approach strategies and manage customer relationships. Customers are seen as the drivers of the change. They constantly reflect ... -
Customer Centricity Roadmap for a Manufacturing Company
(Metropolia Ammattikorkeakoulu, 2014)The objective of the study is to develop a roadmap for customer centricity and to build the basis on which improved customer centric actions can be built. As other ways of succeeding in the industry are quite limited, the ... -
Customer Choice in Physiotherapy
(Metropolia Ammattikorkeakoulu, 2014)We live in an era of gradual patient empowerment, with increased patient choice, information sharing and transparency in health care as crucial drivers. When customers are free to choose between providers, and information ... -
Customer Churn Prediction in Computer Security Software
(2019)One of the most valuable assets of any company is its customer; hence it is vital for a company to focus on customer retention strategy by its advantage over customer acquisi- tion. Customer churn prediction is a tool for ... -
A Customer Data Handling System Analysis : Case NIB Insurance Company
(Kemi-Tornion ammattikorkeakouluLapin ammattikorkeakoulu, 2012)Beyene-Kesti, Martha Hailu. 2011. A customer data handling system analysis. Case NIB insurance company. Bachelor’s Thesis. Kemi-Tornio University of Applied Sciences. Business and Culture. Pages 84. Appendices 8. The ... -
Customer data lifecycle management model for an IT company
(Haaga-Helia ammattikorkeakoulu, 2017)The case company of this study has grown in its nine year existence, its business has changed and employee turnover has been high. The case company operating model is currently ad-hoc. The case company has started serving ... -
Customer Data Mapping Documentation Process
(Metropolia Ammattikorkeakoulu, 2013)The purpose of this thesis was to describe planning and documenting mapping which takes place between the logical data model, the databases of a customer relationship management system and of a billing system, used by ...



















