Theseus - Selaus nimekkeen mukaan
Viitteet 30378-30397 / 290010
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Customer database creation and analysis for small-sized tourism agency in South Karelia
(Saimaan ammattikorkeakoulu, 2018)The objective of this constructive research was to create a low-budget customer database for small-sized tourism agency to optimize company’s data management, working routine, customer service, and to gain knowledge from ... -
Customer database for Watrec Oy
(Hämeen ammattikorkeakoulu, 2016)This thesis is a development project for Watrec Oy. Watrec Oy is a Finnish company specializes in “waste-to-energy” issues. Customer Relation Management (CRM) strategies are now being applied within the company. The ... -
Customer Delight in Recreational Training Services : Innovating the Service Experience
(Metropolia Ammattikorkeakoulu, 2011)This action research study examines how a sole trader/micro-enterprise in recreational training services can innovate its service offering by identifying the key drivers of customer delight within the service experience ... -
Customer dissatisfaction in online shopping - A study on Bangladesh
(2023)This thesis tried to understand the factors contributing to customer dissatisfaction in online shopping in Bangladesh and understand their impact on consumer behavior and the overall e-commerce landscape. This thesis is ... -
Customer engagement and hybrid wealth advice model : Case study of combining human interaction and digital advisory for retail banking customers in Finland
(2021)This thesis is a case study examining the elements of hybrid wealth advice model, i.e.,utilizing human interaction and use of digital advisory, and the implications of enabling customer engagement in retail customer segment ... -
Customer engagement in Circular Economy business models: Implications for Sustainable Supply Chain Management in the case study of Kamupak.
(2023)This thesis investigates customer engagement in circular economy (CE) business models and its influence on promoting sustainable supply chain management (SSCM) in the context of Kamupak, a Finnish reusable packaging company. ...Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad -
Customer Engagement in Informative, Entertaining, and Remunerative Content on Social Media : Study of Facebook Posts in Three Language Learning Platforms
(2023)The abundance of social media platforms in recent years has made a shift among consumers. As a result, consumers have become more proactive in their direct interactions with brands. The value of these interactions is ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Customer Engagement in the Market Introduction Plan of TerveysRuori
(Kymenlaakson ammattikorkeakoulu, 2014)In just a few years mobile applications have made their way into personal mobile phones and the number of applications available has rocketed. This creates challenges for new mobile applications entering the market to make ... -
Customer engagement on social media : case study: Scandic Grand Central Helsinki
(2023)Over the years, there has been a great improvement in technology, making communication and other online activities easy and fun. Many people started engaging on social media on a daily base either by shopping, researching, ... -
Customer Engagement through Social Media
(Metropolia Ammattikorkeakoulu, 2016)Globalization has resulted in the expansion of markets and therefore the proliferation of competitors. With the advent of Web 2.0, consumers have easy access to information on competing brands, including prices and services. ... -
CUSTOMER ENGAGEMENT VIA SOCIAL MEDIA. HOW DOES SOCIAL MEDIA MARKETING AFFECT CONSUMER DECISION-MAKING PROCESS AND SALES? CASE: ASOS
(2021)This paper examines how social media marketing helps to increase sales by influencing consumer decision-making processes. In this thesis all the significant parts of social media and consumer behaviour are covered: major ... -
Customer expectation management in new business sales
(2022)In new business sales, guiding the customer experiences foremost tool is expectation management. Managing expectations gives a company the necessary power to form and guide the experience and turn a formerly reactive ... -
Customer expectations and current offers from food trucks in Helsinki
(Haaga-Helia ammattikorkeakoulu, 2017)The aim of this thesis is to determine whether there is a gap between what customers expect and what the food trucks in Helsinki offers in term of diversity of products, price, time and location of service. Do the current ... -
Customer Expectations Created through a Hotel Website
(2024)Pine and Gilmores (2019) infamous exploration of customer experience puts today’s market into one sentence - time is money. The selection of where to put one’s money is so wide it creates higher demands for an exceptional ... -
Customer expectations in order to increase the sales in the case company
(2023)The Thesis is for case company Itämarket. It is Asian grocery shop at Rau-ma centrum. It sells food items from countries like Turkey, China, Vietnam, Japan, Sri Lanka, Thailand, India etc. Most of the regular customers are ... -
Customer Experience Among Foreign Customers: case VR Group
(2024)The case company of VR Group, which is in charge of long-distance passenger train services in Finland, was lacking data on customer satisfaction and customer experience with their foreign customers. Development of customer ... -
Customer experience analysis at a small Café
(Haaga-Helia ammattikorkeakoulu, 2018)In the twentieth century, the experience economy has challenged the companies of creating the unique experience to the customers. It is a key factor to distinguish the company in the competitive industry and to create ... -
Customer experience analysis for Sqore.com
(Haaga-Helia ammattikorkeakoulu, 2018)This study has been conducted for a Swedish commissioning company, Student Competitions AB. Sqore.com is a product owned by the company that was launched in 2015. It serves as a platform for companies and universities to ... -
Customer Experience and Digital Marketing in the Hotel Business
(Laurea-ammattikorkeakoulu, 2018)The marketing communication is changing every day. Besides, customer satisfaction is measured in the hospitality industry by fulfilling their changeable needs and demands. The purpose of the thesis is to provide service ... -
Customer experience as a competitive differentiator in subscription services : Thinking beyond the paywall
(Metropolia Ammattikorkeakoulu, 2016)The aim of the thesis is to provide a review of customer experience concept and its benefits as a competitive differentiator for the case company. Due to the digitalization of media market, content is more and more becoming ...

















