Theseus - Selaus nimekkeen mukaan
Viitteet 30398-30417 / 290010
-
Customer Experience at Tribhuvan International Airport, Nepal
(Laurea-ammattikorkeakoulu, 2017)Tribhuvan International Airport (TIA) is the only international airport in Nepal. As a part of the service industry, TIA has as its main focus customer satisfaction, which can be described as the overall evaluation of ... -
Customer experience bottlenecks in the airline customer journey: Recommendations and implications
(2024)This thesis examines strategies for enhancing customer experience in the competitive airline industry. It begins by examining the current state and challenges of airline customer experience, before identifying the key ... -
Customer experience bottlenecks in the customer journey for airline customers with disabilities: Recommendations and implications
(2024)According to the statistical report released by the World Health Organization, there has been a constant increase in the global population of disabled individuals, currently accounting for approximately one-sixth of the ... -
Customer Experience Determinants in B2B Physical Retail - Case Company X Retail Store
(2023)The objective of this study was to cover the dynamics of B2B physical retail in an omnichannel setting within the construction field and find out customers' viewpoints on their customer experiences with the case company ... -
Customer Experience Handbook for high-end restaurants' takeaway products
(2020)The project was originally inspired by COVID-19 and the difficulties the restaurant industry has faced ever since the pandemic started. The effects of COVID-19 and the restrictions have had in Finland, how high-end restaurants ... -
Customer experience in 1st Division A basketball events in Central Finland
(2024)The purpose of the research was to analyze and compare the customer experience of three different basketball teams Kipinä Basket, Huima Basketball, and Jyväskylän Basketball Academy, during home game events in the Central ... -
CUSTOMER EXPERIENCE IN A MASS-CATERING SERVICE
(2019)Literature suggests that it is of value for organizations to receive customer feedback to stay competitive in the marketplace. Feedback may be used to improve existing and to de-velop new products. Customer experience is ... -
Customer experience in a multichannel environment : Case Schwarzkopf Professional Finland
(2021)The rapid development of information and communication technology is causing significant changes in both, traditional marketing practices and customer behavior. Nowadays customers interact with organizations through a ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Customer Experience in B2B Virtual Sales Meeting
(2021)Since March 2020, B2B customer meetings have faced major changes, as the sudden Covid-19 pandemic caused face to face meetings to move into a fully virtual world. Customers as well as salespeople have both had to learn new ... -
Customer experience in responsible tourism from the perspective of volunteer tourism
(Haaga-Helia ammattikorkeakoulu, 2018)Volunteer tourism is rapidly growing trend in which individuals combine travel and voluntary work. The existing literature has been providing an optimistic view of volunteer tourism. Thus, the negative impacts of volunteer ... -
Customer Experience in Retailers' Online Stores - Case Polar Electro Oy
(2019)Tämä tutkimustyö on tehty Polar Electro Oy:lle, joka on tämän opinnäytetyön toimeksiantaja. Tämän opinnäytetyön aihe perustui toimeksiantajan pyyntöön. Tämä opinnäytetyö tehtiin kartoittamaan Polarin asiakaskokemus ... -
Customer Experience in Tourist Information Office – Case: Porvoo Summer Info
(Haaga-Helia ammattikorkeakoulu, 2016)This thesis studies the customer experience in Porvoo Summer Info in the city of Porvoo, Finland. The main purpose is to find how regular tourists finds Porvoo Summer Info’s services, how their general habits related to ... -
Customer Experience Management based Differentiation in Russia. : Case: V.A.V. Group Oy
(Lapin ammattikorkeakoulu, 2014)ABSTRACT LAPLAND UNIVERSITY OF APPLIED SCIENCES, Business and Culture Degree programme: Master of International Business Management Writer: Tiina Haapaniemi Thesis title: Customer Experience Management based ... -
Customer Experience Management in Telecom Operator Business : A Customer Service Perspective
(Metropolia Ammattikorkeakoulu, 2012)This Thesis investigates the appliance of Customer Experience Management (CEM) conceptual framework in telecom operator business. The case company of the Thesis is one of the major telecom operators in Finland ... -
Customer Experience Management: An Essential Factor in Building Customer Loyalty
(Metropolia Ammattikorkeakoulu, 2018)This paper focuses on the connection between customer experience management (CEM) and loyalty. The work aims to blend theoretical and practical study of the subjects to facilitate application of existing knowledge on them ... -
Customer Experience Management: Digital Transformation in Fast- Moving Consumer Goods (FMCG) Industry of Bangladesh
(2023)The purpose of this research is to analyse how the advent of digital technology has altered CEM practises in Bangladesh's fast-moving consumer goods (FMCG) industry. The success of businesses across industries, including ... -
Customer Experience Marketing : Concepts and Tools
(Metropolia Ammattikorkeakoulu, 2015)This work studies what Customer Experience Management (CEM) is and how it can be implemented in modern marketing with an emphasis on B2C. This work takes a look into the concepts which are needed to achieve a versatile CEM ... -
Customer experience of health training online compared to face-to-face coaching
(2023)This thesis investigates users’ preferences, satisfaction, and the comparative advantages of JJ Physio & Performance’s application based training versus traditional face to face training. Utilizing qualitative research ... -
Customer Experience of New Restaurant Concept : Case Frans & Chérie
(Lapin ammattikorkeakoulu, 2017)The objective of this thesis was to analyse customer service quality and customer experience in a restaurant going through a new concept launch. Without any other researches of the topic in the restaurant, this research ... -
Customer Experiences of Film Location Tourists in New York City
(Saimaan ammattikorkeakoulu, 2014)The purpose of the study was to create a development plan for film location tours arranged by On Location Tours in New York City. In this thesis the tours analyzed are film location tours based on the series Sex and the ...


















