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Customer experiences receiving investment services
(Laurea-ammattikorkeakoulu, 2015)Today the customers are able to compare the products of the different services available easily and between service companies, the experience the customer receives has become more and more important. Banking services have ... -
Customer Feedback System for Sandro restaurant
(2020)Customer feedback is essential for businesses to understand the customer’s needs. It is the interaction between a customer and a business. Without customers there are no businesses, and therefore maintaining customer ... -
Customer friendly tourism in the European Union, specifically in Hungary
(Tampereen ammattikorkeakoulu, 2011)The aim of this thesis was to analyze the consumer protection in the field of tourism. The target area was the European Union, in addition the author chose Hungary as the model state of the thesis. The long practical ... -
Customer Information Management in Lindström's Subsidiaries in Estonia, Hungary and Slovakia
(Kymenlaakson ammattikorkeakoulu, 2012)This thesis deals with customer information management in the light of efficient customer relationship management (CRM) and customer orientation. A company’s capabilities and preconditions required for efficient customer ... -
Customer Information Management System : Case Company: Punjab Building Products Ltd.
(Haaga-Helia ammattikorkeakoulu, 2015)Thesis is based on developing a Customer information management system for (PBP) Punjab building products ltd. The PBP ltd. is a public limited company and it started its activities in 1980 and involved in the manufacturing ... -
Customer insight and safety experience of international people for nature-based services in Northern Ostrobothnia: Case Luota-project
(2021)The thesis was commissioned by the Luota-project, which the Oulu University of Applied Sciences carried out. Their objective was to develop safe nature-based services and experiences with rural service providers in Northern ... -
Customer Insight in Tourism Business : Essays on Chinese Travelling to Finland
Satakunnan ammattikorkeakoulu, Sarja B, Raportit (Satakunnan ammattikorkeakoulu, 2019) -
Customer insights for the new product development: Posti palvelut Oy
(Haaga-Helia ammattikorkeakoulu, 2018)The thesis addresses the topic of the new product development based on the customer-oriented approach and covers the following issues such as product development stages, customer centricity, external communication between ... -
Customer insights of sustainability and responsibility in leisure travel intermediation in Finland
Schriftenreihe des Instituts für Management und Tourismus (Peter Lang, 2021)Travel intermediation has changed almost totally after the introduction of the Internet and electronic market places supported by it. One of the main questions is that what is the role of traditional travel intermediaries ... -
Customer interest in greeting cards
(Laurea-ammattikorkeakoulu, 2015)The purpose of this thesis project is to research the consumer interest in greeting cards in Espoo, Finland. Therefore, this thesis can give elaborate information about customer preferences in greeting cards’ features in ... -
Customer Journey and Experience in The FIS Nordic World Ski Championships 2017
(Haaga-Helia ammattikorkeakoulu, 2017)This report covers a research of a Customer Journey and Customer Experience in the FIS Nordic World Ski Championships 2017. The key aim of this research is to do a research for the event and analyse their customer journey ... -
Customer Journey Automation for SMEs - Optimizing opportunities with service design
(2023)The purpose of the thesis is to research with service design how a customer journey could be automated and optimized for small and medium sized companies. The main focus is understanding the decision-makers in the buying ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Customer journey mapping : skateboard hardware purchases
(2019)This Bachelor thesis is research into skateboard consumers, buying patterns and how such customer intelligence could be used in creating more profits. It starts off by introducing the commissioner for the project and ... -
Customer Journey of Generation Z in fashion purchases : Case:LMTD
(Lahden ammattikorkeakoulu, 2016)Consumer behavior is a dynamic field of social studies. Consumers who are born during a certain time period share values and behavior patterns with each other that affect on purchasing decisions. The tweens and teens of ... -
Customer Journey of Vietnamese Students in Choosing International Bachelor’s Programmes : Case: Lahti University of Applied Sciences Ltd
(Lahden ammattikorkeakoulu, 2018)Today, marketisation or market mechanisms are playing an increasingly important role in higher education. Many educational institutions have become autonomous and compete with each other for students, profits, and ranks. ... -
Customer lifetime value as a part of the customer journey
(2024)This thesis was commissioned by StepOne Tech Oy. The company has been operating for over a decade and needed cost-efficient ways for new customer acquisition and innovations to increase customer lifetime value of acquired ... -
Customer loyalty activation through online direct marketing
(Laurea-ammattikorkeakoulu, 2014)Direct email marketing is a popular marketing communication tool used by businesses to either attract consumers to buy their products or services or transform existing customers into loyal customers. Company X, a leader ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Customer Loyalty and Efficient Customer Relationship Management
(2019)The thesis was set out to examine the possible impact of efficient customer relationship management on customer loyalty in a major service firm. The aim of the thesis therefore was to determine whether the use of an efficient ... -
Customer Loyalty at Oluthuone Huismann
(Centria-ammattikorkeakoulu, 2018)The main aim of this thesis was to examine the importance of customer loyalty in the business and how it is managed nowadays by the people working in business. Customer loyalty refers to the repeat pur-chases of products ... -
CUSTOMER LOYALTY IN BUSINESS : views of students of Centria University of Applied Sciences
(Centria-ammattikorkeakoulu, 2018)The main aim of this thesis was to examine the essence of customer loyalty and its improvement in the business. Customer loyalty means customers’ willingness to buy a brand frequently over all oth-ers. It is both an ...

















