Theseus - Selaus tekijän mukaan "De Koning, Minke Femke Alida"
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The relation between handling complaints and the employee engagement of front office staff
De Koning, Minke Femke Alida (2022)Complaints are no stranger in the hotel industry. In case of a service failure or when expectations are not met guests can either complain in person or leave a negative review. However, even though there has been much ...Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad -
The relation between handling complaints and the employee engagement of front office staff
De Koning, Minke Femke Alida (2022)Complaints are no stranger in the hotel industry. In case of a service failure or when expectations are not met guests can either complain in person or leave a negative review. However, even though there has been much ...Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad