Theseus - Selaus tekijän mukaan "Doan, Quyen"
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Using Service Marketing in Establishing a Cafe-bakery in Finland
Doan, Quyen; Nguyen, Phuong (2019)In order to gain customer attraction and retention, service is the key to create a lasting relationship between the service provider and customer. The purpose of this thesis is to firstly analyze the customers’ expectations ...
