Theseus - Selaus tekijän mukaan "Frelander, Noora"
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The Service Blueprint: Case Kylmäpihlaja Lighthouse
Frelander, Noora (Satakunnan ammattikorkeakoulu, 2017)The purpose of this thesis was to create a new service design for Kylmäpihlaja Lighthouse Hotel & Restaurant. By improving the services, West Coast SeaService Oy (WCSS) can improve the customer experiences and therefore ...
