Theseus - Selaus tekijän mukaan "Isomuotia, Lena"
-
Improving customer retention and loyalty through service management: case LocalTapiola Pirkanmaa
Isomuotia, Lena (HAAGA-HELIA ammattikorkeakoulu, 2014)This study is commissioned by Finnish insurance and financial group called LocalTapiola and more precisely by its regional company LocalTapiola Pirkanmaa Mu-tual Insurance Company. LocalTapiola Group operates on the basis ...
