Theseus - Selaus tekijän mukaan "Pöljö, Riku"
-
Upgrading Guiding : Focus on less frequently travelling airline customers
Pöljö, Riku (Jyväskylän ammattikorkeakoulu, 2015)The main purpose of the thesis was to react to the industry-wide trend of simplifying processes, flowing the customer journey and implementing self-service in the customer journey. The aim of the research was to identify ...
