Theseus - Selaus tekijän mukaan "Välilä, Markus"
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Improving Customer Satisfaction Through Customer - Front Line Employee Communication : Communication Guide for B2B Service Environment
Välilä, Markus (Metropolia Ammattikorkeakoulu, 2017)This thesis designs a customer-front line employee communication guide to a company selling B2B Services. The company in question uses service quality as a competitive advantage. Service quality can be measured by measuring ...
