Theseus - Selaus tekijän mukaan "Wiitamäki, Heidi"
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Customer Satisfaction of Conference and Meeting Customers – Case Holiday Club Saimaa
Wiitamäki, Heidi (Saimaan ammattikorkeakoulu, 2015)The purpose of this thesis was to get a better understanding of business travelers’ needs and expectations from a venue and to find out what factors affect most customer satisfaction. This thesis consists of theoretical ...
