Theseus - Selaus tekijän mukaan "Ylisirniö, Kirsi"

    • The role of service process in customer experience 

      Ylisirniö, Kirsi (Haaga-Helia ammattikorkeakoulu, 2018)
      In this research oriented thesis, the aim is to examine the role of the service process in customer experience. How the service process affects customer experience is examined by describing and analysing a commissioning ...