Theseus - Selaus tekijän mukaan "Zetterman-Nzewi, Eija"
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Employee commitment to CRM implementation : Case: Wärtsilä Ship Power
Zetterman-Nzewi, Eija (Metropolia Ammattikorkeakoulu, 2012)The purpose of the thesis was to identify if there are less known factors affecting employees’ willingness to adopt a new IM tool, in this case CRM. It is obvious the tool itself can always be improved but it may not explain ...
