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A Study of Customer Relationship Management in Airlines
(2024)The purpose of this study is to delve into the important issues in the field of airline customer relationship management (CRM) in order to propose effective management strategies and service optimization. The airline ... -
A sustainable fuel strategy for airlines
(2024)The aviation industry is currently standing at a historic crossroads. With a growing global awareness of environmental protection, the aviation industry is also seeking ways to transform traditional business practices into ... -
A Usability Evaluation of Airline Websites in Northern Europe : a Comparative Study of Finnair, SAS Scandinavian Airlines, Norwegian Air Shuttle, and Icelandair Group
(2024)This comparative study evaluates the usability of four Northern European airline websites; Finnair, SAS Scandinavian Airlines, Norwegian Air Shuttle, and Icelandair Group, using Jakob Nielsen’s heuristic evaluation and ... -
Accessible travelling, an onboard wheelchair, and an accessible lavatory on a narrow-body aircraft
(2021)This thesis aims to present the critical issues of accessible travelling with the help of an accessible lavatory and an onboard wheelchair during a flight that can take over 4 hours in a narrow-body aircraft. The amount ... -
Air China Cargo route optimization
(2023)For cargo airlines, in the face of large and complicated air cargo demands, determining appropriate air cargo hub airports, allocating existing cargo planes to different flight segments, and allocating cargo flow to different ... -
Air Logistics Analysis of NF Airlines Based on SWOT and AHP
(2023)With the development of the global economy, the improvement of people's consumption ability, the transformation of consumption methods, the continuous growth of demand for aviation logistics, and the continuous expansion ... -
Airline Group Reservation: predicting and minimizing cancellations
(2020)Airline group reservation is a reservation type that can hold 10 or more passenger seats in one single reservation with one or multiple flight segments. However, besides group materialization, an airline also receives many ... -
Airline Revenue Management - How to improve forecast accuracy in an unstable operating environment?
(2024)Revenue Management plays a key role in any airline’s financial success. As the industry has low profit margins, maximising revenue and profits is critical. During recent years the airline industry has suffered from many ...Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad -
Airline X analysis of the current stage of crew vacation planning process
(2023)In today's world, there are constant changes in companies' operating environments, highlighting the importance of organizational resilience. Change in the operational environments devises the companies' strategies, and ...Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad -
Airlines fighting climate change: A comprehensive study on sustainable transformation strategies and initiatives in European airlines.
(2023)The primary objective of this thesis is to analyse the various strategies and initiatives adopted by the airlines in Europe to enhance their sustainability practises and contribute to sustainable transformation of the ... -
An Airline is used as a study to explore strategies to improve its service quality and reduce customer churn
(2024)The purpose of this study is to explore the strategies of China Southern Airlines to improve service quality and reduce customer churn. Through a comprehensive literature review and case analysis, this paper firstly evaluates ... -
An empirical study into the satisfaction level of travelers to Bangladesh
(2020)The aim of this study was to diagnose the service quality and price perception of Biman Bangla-desh Airlines passengers and to analyze the effects of price and service quality on customer satis-faction. The study is ... -
Analysis of CQ Airline under the COVID-19 epidemic Low-cost operation strategy
(2023)In recent years, the cost of the airline industry has been rising due to the impact of the New Crown Pneumonia epidemic. The emergence of lean operation management has effectively improved the operational efficiency and ... -
Analysis of the financial and business performance of Finnair from 2017-2019
(2021)Ratio Analysis is one of the fundamental tools to describe the financial statements succinctly to help the stakeholders to get an adequate knowledge of the company's performance level to restore their investments. With the ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Applicability of Dynamic Pricing Concept for Air Cargo
(2022)The airline industry and commercial airlines play a significant role in the world economy and transportation chain. For this to continue, airlines must operate profitably. Various strategies and approaches improving ... -
Are the current Airline Frequent Flyer Programmes in need of a re-design?
(2022)The goal of this thesis is to assess the improvement areas of current Airline Frequent Flyer Programmes. The purpose is to define the best practices of loyalty programmes and suggest how these programmes should be improved. ... -
Assessing HN Airlines Pet Consignment Service using the Analytic Hierarchy Process and Fuzzy integrated evaluation
(2023)The pet check-in business is not a boom in China, and many consumers do not even actively choose to check in their pets by air. The research question in this paper is to investigate the status of the service quality ... -
Assessment of airline catering service quality based on customer satisfaction and its impact on corporate competitive strategy: a case study of SC Airlines
(2024)In the aviation service, due to the high cost, safety and health problems and food waste, the airline catering service is often the weakest link in the aviation service, for airlines, the airline catering service still has ... -
Business Strategy Transformation due to Changing Market Environment
(2023)This thesis aims to investigate the connection between a strategy transformation and the changing market environment with an emphasis on the Nordic aviation industry. The thesis identifies major reasons and megatrends, ... -
Carbon Reducing Initiatives as a Strategy to Achieve Sustainable Competitive Advantage : case study of the airline industry
(2022)Airlines as a part high intensity energy industry are searching for best cost-effective approaches of decarbonization. Compounded with political and economic factors as well as regulative and financial challenges, many ...
















