Theseus - Selaus asiasanan mukaan "digital service design"
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Designing a digital tool concept for business-to-business dialogue using a customer-centric approach Case food services
European review of service economics and management : 9 (Classiques Garnier, 2020)This article explores what customer-centricity is in a B2B service context, and reports the empirical case study and the resulting concept for a digital client relationship tool built by using service design and customer-dominant ... -
Work-Oriented Project Learning Model in Higher Education
(International Academy of Technology, Education and Development, 2019)The growing importance of the service sector emphasises service innovation, which is seen as vital in the creation of new service offerings, service business models and service processes in both the private and public ...

