Theseus - Selaus asiasanan mukaan "hotel sector"
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A research on guest satisfaction at Hotel St. George Helsinki
(2020)In the dynamic and highly competitive hospitality industry, customer satisfaction plays as a vital role to the success of a company. Together with the customer reviews at the physical property, online feedbacks from Online ... -
An evaluation of cost cutting measures in the hotel industry with a view on two Nordic hotels
(2024)The thesis aims to review two hotels in the Nordics operated by the Dutch Hotel Group and review their cost cutting measures against common practices in the industry. The analysis is focuses on review of costs in Profit ... -
An orientation guide for Hilton Helsinki Strand reception team
(2024)The objective of this thesis is to enhance the orientation guide for new employees at Hilton Helsinki Strand, making it a user-friendly tool that facilitates independent orientation. The commissioning party in this thesis ... -
Analysis of Regenerative Practices in the Hotel Industry in Finland
(2023)Sustainability has recently gained significant importance in the hospitality industry. Many hotels and resorts have adopted sustainable practices such as energy efficiency, waste reduction and water conservation to minimize ... -
Assessment of accessibility in Hotelli Verso: perspective of a wheelchair user
(2024)The benefits of accessible tourism are still not well recognized in the hotel industry. The demand for quality accessible services however exists and there is a lot of room for improvement in accessible services. Realizing ... -
Attracting Customers to Stella Gardens Resort and Spa in the Off-Season
(2023)This thesis is intended to analyze how the Egyptian hotel, Stella Gardens Resort and Spa attracts customers in the off-season. The framework of the study is divided into primary and secondary research from physical books, ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Boost Hotel Guest Satisfaction: a study case of Hotel X
(2024)This study investigates the importance of guest satisfaction in the hospitality industry, with a focus on Hotel X in Helsinki. The main goal was to identify critical areas for improvement and implement strategies to enhance ...Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad -
Capital Investment Planning in Renewable Energy in Hospitality Sector: Strategy and Evaluation
(2024)This thesis is based on constructive research methods, utilizing qualitative and quantitative data to develop a capital investment strategy framework for hospitality small and medium-sized enterprises (SMEs), that are ... -
COVID-19’s Economic Recovery in Hotel Industry: case: Helsinki Metropolitan Area
(2023)COVID-19 has impacted every industry, but the hotel sector has been particularly badly struck. Hotels limit or shut their operations to slow down the spread of the pandemic virus. Limited business activities affect gradually ... -
Customer Expectations Created through a Hotel Website
(2024)Pine and Gilmores (2019) infamous exploration of customer experience puts today’s market into one sentence - time is money. The selection of where to put one’s money is so wide it creates higher demands for an exceptional ... -
Customer satisfaction at Newton Park Hotel & Resort Ltd
(2024)Within the burgeoning tourism industry in developing countries, hotel businesses represent a primary revenue source, prompting a surge in establishments seeking to capitalize on this lucrative market. Recognizing the pivotal ... -
Customer Satisfaction of TZL Suites : a Case Study of Service Quality and Guest Experience in the Hospitality Industry
(2024)In the competitive hospitality industry, achieving customer satisfaction is crucial for sustaining business success and securing a competitive advantage. This thesis is about TZL Suites, a boutique hotel in Istanbul’s ...Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad -
Customer Service and Customer Satisfaction At CheapSleep Hostels Helsinki
(2022)This thesis was commissioned by CheapSleep Hostels Helsinki which is located in Helsinki. The purpose of the thesis is to measure the customer satisfaction level with service provided by CheapSleep hostel and suggest several ...Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad -
Development of Hotel Services for Family Travellers to Improve Customer Experience Case: Original Sokos Hotel Arina, Oulu
(2020)The objective of thesis was to find out the current situation of additional hotel services, who are the hotel customers and how the hotel services should be developed in order to improve the customer experience in the ... -
Digital marketing leveraged to advance the growth of the company's business : case: hotel Kuusamon Portti
(2023)The purpose of the thesis is to create a successful digital marketing strategy for the hotel Kuusamon Portti located in Kuusamo, Northern Finland. The strategy is based on current best practices and trends in the hotel ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Discovering Hotel's Competitive Edge Through Customer Reviews: The Business Traveler Segment
(2020)The chief topic of the paper was the role of customer satisfaction in the hotel industry. Today, customers can leave their reviews about their hotel experience online, which immensely changes the way hoteliers evaluate ... -
Effect of Total Quality Management Practices on Customer Satisfaction and Retention of Nigerian Hotels. A study of Crown Inn Hotel, Lagos, Nigeria
(2023)This study examined how Total Quality Management (TQM) practices were implemented at Crown Inn Hotel, with an emphasis on the impact on customer satisfaction and retention. Crown Inn Hotel understands the value of an ...Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad -
Employee and customer satisfaction of the physical environment in the hospitality industry.
(2024)This research investigated how employees and customers perceive the physical environment of a hotel in Kathmandu, Nepal. To analyse employee satisfaction, an asynchronized interview and a survey questionnaire were used ...Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad -
Encouraging Employee Participation in Environmental Sustainability Practices in Luxury Hotel Company
(2023)The contemporary hotel industry has undergone significant transformations from its inception centuries ago, evolving from warrior shelters to luxurious accommodations with personalized service and design. Despite having ... -
Engaging Sustainability : The Role of Gamification in Promoting Eco-Friendly Practices Within the Hospitality Domain
(2024)Nowadays hotels are looking for new ways to encourage sustainable practices among their guests. This thesis examines the use of game-like features to achieve this goal. Many hotels today are committed to being responsible ...












