Theseus - Selaus asiasanan mukaan "organisation of work"
Viitteet 1-2 / 2
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Tackling Shift Planning Challenges in a Multi-channel Contact Center
(2020)The case company of this study has been growing fast and the contact volumes received in the customer service have simultaneously been increasing. Customers have been offered new service channels and the number of employees ... -
The Impact of Working Remotely During a Global Pandemic - The Employees’ Perception, Insights and Implications.
(2022)Due to a global pandemic that started in 2019, all companies needed to shift their work-space to remote working. The purpose of this thesis is to find out what kind of impact remote work has on employees’ motivation and ...
