Theseus - Selaus asiasanan mukaan "public services"
Viitteet 1-12 / 12
-
Challenges faced by immigrants in public healthcare
(2024)The purpose of this thesis was to create a comprehensive brochure containing information which would enable the commissioning partner to identify intervention measures to curb challenges faced by immigrants when accessing ...Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad -
Creating public value through service design: Facilitation of human-centred service transformation in the city-state of Hamburg
(2019)Citizens expect their governments to be as digital and easy to use as other service providers in their lives. However, many public service organisations still have a low level of digitalisation and try to catch up with ... -
Digital Municipal Service System
(2024)Digital Municipal Service System (DMSS) is an influential segment of e-governance, which provides citizen and business services through authenticity, cost-effectiveness, and social inclusiveness using information technology. ... -
Immigrants' digital exclusion from welfare services
(2023)Sähköisten sosiaali- ja terveyspalveluiden määrä on kasvanut Euroopassa viimeisen vuosikymmenen aikana. Erityisesti koronaviruspandemia (COVID-19) on vaikuttanut näiden palveluiden digitalisaatioon. Aikaisemmat tutkimukset ... -
Improving customer experience of a public service using Service Design methodologies
(2023)This master thesis project studied the customer experience in the career counselling service in the Competence Centre for Highly Educated Immigrants in the City of Espoo using service design methodologies in September-November ...Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad -
Improving the quality of public health services
(2023)The present thesis study consisted of an analysis of the quality of public health services in the Republic of Kazakhstan and Finland, with an emphasis on the citizens’ digital transformation and satisfaction. The thesis ... -
Internationalization Support Services in Pohjois-Savo Region
(2024)This paper aimed to determine the internationalization support services of governmental organizations in the Pohjois-Savo region, Finland. In addition, a further objective was to create an internationalization support ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Public Procurement of a Commuter Ferry Service
(2021)Commuter ferry traffic is publicly funded vessel traffic which purpose is to primarily serve transportation needs of permanent inhabitants living in islands without fixed road connection. ELY Centre of Southwestern Finland ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Role of AI in Enhancing Citizen Engagement in Finnish Municipal Services: Ethical Considerations in UX Design
(2024)This thesis explores the role of AI in enhancing citizen engagement in Finland’s municipal ser-vices with a special focus on ethical considerations in UX design. It also explores how AI is shaping service delivery, improving ... -
Support for sustainable transition in AI-assisted situational service administration model : service design in Finland’s national artificial intelligence programme
(2023)This thesis is an empirical case study on service design’s applicability to supporting sustainable transition in the public service administration process. An initial service administration model has been created in Finland’s ... -
The managerial development in the future of public healthcare : the working environment changes, do the managerial practices adapt as well?
(2022)Abstract The operational field in public healthcare is transforming at an unprecedented speed. The organizations providing the services are reformulating their selves as the wellbeing services county reform proceeds. ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Witness experience in the Finnish courts
(2023)How witnesses experience the court process has been studied little in Finland. The purpose of this thesis is to provide new knowledge about witness experience for the benefit of the National Courts Administration, a ...






