Haku
Viitteet 291-300 / 599
Factors determining customers’ experience Case Tieto Service Channel
(Laurea-ammattikorkeakoulu, 2015)
This report examines the Business to Business (B2B) context of providing services through a digital service channel. Based on understanding the nature of B2B services, actual trends and complex expectations of B2B customers, ...
Developing an alternate pricing model for mobile games
(Laurea-ammattikorkeakoulu, 2016)
This goal of this research is to devise an alternate pricing model that addresses the shortcomings of the Free-to-play (F2P) pricing model prevalent in the mobile gaming industry. The research is conducted using the double ...
Improving the Service Experience for and with the Teacher : Case: Helsinki Summer School
(Laurea-ammattikorkeakoulu, 2015)
The aim of the thesis is to improve the service experience for and with the Helsinki Summer School teacher. The tangible finding of the service design project is a framework of requirements for enhancing and influencing ...
Future-oriented approach for service concept innovation
(Laurea-ammattikorkeakoulu, 2015)
The purpose of this thesis is to research how a future-oriented service innovation process model can be used to benefit joint ventures. Large IT companies must rethink how to survive in rapidly changing global business ...
Co-creating an engaging live-streamed concert with potential viewers
(Laurea-ammattikorkeakoulu, 2016)
This master’s thesis is an academic development project. Through service design and co-creation, the project takes a practical and human-centered approach to defining what aspects engage viewers with a live-streamed concert. ...
Designing a Digital Service Concept for a Professional Business Service - Case Työeläkelakipalvelu
(Laurea-ammattikorkeakoulu, 2004)
The main purpose of the thesis is to study the design of a digital service concept for a professional service organization that provides business services. The Finnish Centre for Pensions is used as the case organization. ...
Designing a Do It Yourself (DIY) toolkit to enable dispersed corporate entrepreneurship
(Laurea-ammattikorkeakoulu, 2015)
As businesses mature over time, companies need to find and invest in new growth opportunities. However, finding growth opportunities through innovation is difficult for well-established companies. They are better at execution ...
Developing A Social Postal Service Concept
(Laurea-ammattikorkeakoulu, 2016)
This thesis presents a concept development for a social postal service where individual travelers and requesters, wanting items from their homelands, are brought together on a service platform. Many people request their ...
Co-Creative Business Design for an Accounting Company
(Laurea-ammattikorkeakoulu, 2015)
The field of financial administration is going through a major change that is affected by various phenomena: digitalization, automatization, internationalization and changes in the legislation. For accounting companies it ...
Creating Customer Focused Service Descriptions
(Laurea-ammattikorkeakoulu, 2013)
Customer’s perception of service quality is formed during the service delivery. Customer compares the service delivery against the expectations he or she had about the service.
These expectations are formed, for example, ...









