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Viitteet 301-310 / 599
Identifying Challenges in Applying the Value Co-Creation Approach in Practice : - a Case Study in the B2B Service Context
(Laurea-ammattikorkeakoulu, 2012)
The purpose of this study is to explore the nature and theory of value co-creation and to develop a framework for understanding and managing value co-creation in a practical context.
At present, many managers in various ...
Service Value Propositions in Public Transport Case Helsinki Region Transport
(Laurea-ammattikorkeakoulu, 2013)
The purpose of this thesis is to deepen understanding about customer value creation process in the context of public transport services produced by Helsinki Region Transport (HSL). The objective of the thesis is to define ...
Service design as an approach for recognizing blue ocean
(Laurea-ammattikorkeakoulu, 2013)
This thesis aims to show that service design as an approach can be utilized for discovering new market space, referred as blue ocean and new business opportunities, and thus to show that service design can be seen as an ...
Value co-creation approach in B2B-service
(Laurea-ammattikorkeakoulu, 2012)
This thesis examines the value co-creation approach in B2B-service. The objective of the research is to identify co-creation activities and roles in B-to-B service relationships and to find out what kind of challenges ...
Applying Business Model Canvas with Service-Dominant Logic for Child Sponsorship
(Laurea-ammattikorkeakoulu, 2014)
Child sponsorship organizations serve millions of children and their communities around the world as beneficiary customers. To ensure this also in the futures, child sponsorship organizations have to have value propositions ...
Developing a car maintenance service concept for business customers – a case study of Veho Autotalot Oy
(Laurea-ammattikorkeakoulu, 2012)
The purpose of this thesis was to develop a new car maintenance service concept and service path for the business customers of Veho Autotalot Oy Pitäjänmäki. Both the maintenance service concept and the service path were ...
Service Co-Design in the Finnish Municipal Sector – Case: Early Education Services
(Laurea-ammattikorkeakoulu, 2012)
The primary purpose of this thesis was to research how customers could be involved in the co-design of municipal services in Finland and to discover what kinds of best practices or processes have been established for this ...
Blended Service Design Approach in Designing a Wiki Portal for Open Collaboration
(Laurea-ammattikorkeakoulu, 2012)
The world of education is moving towards an open and virtual model of learning supported by the availability of wide spread Open Educational Resources (OER) on the internet. In the world of social media communication, open, ...
Designing a Service Concept for Government Licensing : Case: Valvira’s private sector licensing services
(Laurea-ammattikorkeakoulu, 2015)
All private social- and healthcare service providers have to go through a licensing process in order to operate in Finland. These licensing services are provided by two governing bodies, Valvira, which is the National ...
Discrete Discretion : Improving Service in a Sexual Rights Promotion NGO
(Laurea-ammattikorkeakoulu, 2015)
This thesis discusses a service design process implemented at the Sexpo Foundation during its organizational re-structuring in 2014-2015. Its central focus is on the question how to do customer insight based design in a ...









