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Viitteet 311-320 / 599
Service Design Outcomes in Finnish Book Industry : From Transition to Transformation
(Laurea-ammattikorkeakoulu, 2013)
Book industry is in transition especially due to technology advancements, converging operational environment and evolving consumer values and practices in the digital context. Simultaneously, the post-industrial paradigm ...
Engagement of employees to internal service development : Case: Development of the contract management tool
(Laurea-ammattikorkeakoulu, 2012)
The common thing and the main idea to the most of the service design theories are to involve the end customers to designing the services companies are producing to their customers. In those theories, the customers mean end ...
Developing the last mile of a parcel delivery service concept for consumers
(Laurea-ammattikorkeakoulu, 2013)
The purpose of this thesis was to develop the last mile of a parcel delivery service concept for consumers with DHL Express used as the case company. The aim was to study how the current last mile of a parcel delivery ...
Service Design Outcomes in Finnish Book Industry : From Transition to Transformation
(Laurea-ammattikorkeakoulu, 2013)
Service Design Outcomes in Finnish Book Industry
- From Transition to Transformation
Book industry is in transition especially due to technology advancements, converging operational environment and evolving consumer ...
Driving Factors of Tourism Investment Decisions and Lapland’s Attractiveness in Tourism Investments
(Laurea-ammattikorkeakoulu, 2013)
The research area of this thesis is tourism investments and investment decisions in the investment process. Its objective is to understand and increase knowledge of the investment decision making, mainly in the tourism ...
Enabling Collaborative Innovation in a Smart City : Creating Scenarios of Open Innovation Platforms
(Laurea-ammattikorkeakoulu, 2016)
Cities around the world are currently going through unprecedented changes. Due to these changes the public sector as a service provider is facing many challenges. There is a need for new and innovative approaches to overcome ...
Assessing The User Experience - Case Massidea.org
(Laurea-ammattikorkeakoulu, 2011)
With the current trend towards user experience and being user-centred, evaluating the user experience in the case of massidea.org represents one attempt or step towards a better understanding of the user experience in ...
MyData: A Service Concept for Personal Data Ownership
(Laurea-ammattikorkeakoulu, 2018)
The purpose of this thesis is to develop a concept of a service that enables individuals to own their personal data. The service is called MyData.
The report is structured according to the process undertaken to develop ...
Service Design based Co-creation framework for customer oriented product development in B2B context
(Laurea-ammattikorkeakoulu, 2016)
In today’s ICT marketplace, customers have easy access to a lot of information about a company and its competitors’ products. Customers are using this information to only purchase a product which completely matches their ...
Developing a Framework for the Implementation and Development of a Digital Customer interface for the Case Company X.
(Laurea-ammattikorkeakoulu, 2012)
The purpose of this thesis was to create a framework for a sales organization to enable them to streamline their operations. The goal was to achieve this streamlining with the help of a digital customer interface. The ...









