Haku

Jokikatu 8 on Siun soteen kuuluva toimipiste. Se tarjoaa kuntouttavaa työtoimintaa erilaisissa pajoissa. Palvelun tavoitteena on aktivoida ihmisiä työelämään ja opiskeluun. Palvelu toteutetaan sosiaalisin perustein yhteistyössä Joensuun kaupungin ja...

Siun sotessa yhdeksi strategian kriittiseksi menestystekijäksi on nostettu digitalisaation hyödyntäminen. Opinnäytetyö pohjautuu strategiaan ja sen keskeisimpänä tavoitteena on edistää virtuaalisen johtamisviestinnän kehittämistä, tuoda uudenlaista...
One of the main critical success factors in Siun sote’s strategy is improving digitalization. The thesis is based on the strategy and its main objective was to promote the development of virtual communication management. Another goal was to bring a new kind of vision in network management culture and introduce development ideas for the implementation of a sosial intranet from a management point of view. As a provincial, decentralized organization, there are challenges in ensuring equal and proper flow of information inside the organization. The aim was emphasize the benefits of a social intranet in the organization's effectiveness, transparency and collectiveness spirit, through increased communication, in all management levels. The approach of R & D is a mix of action research and case studies and it was carried out by using the triangulation method. Research methods include a literature review, a survey and a theme interview (benchmarking.) The results indicate that Siun sote’s management and superiors are ready for the cultural change of virtual leadership communication through a social intranet that supports more open interaction, collective problem solving, and transparent information in the right time and right place. As a follow-up topic, is suggest either following studies in social intranet's profitability in remote management, change management and knowledge management or the importance of information and inclusive communication for well-being at work....

Opinnäytetyön tavoitteena oli suunnitella Pohjois-Karjalan koulutuskuntayhtymälle asiakaslähtöinen yhteishaun ulkopuolisten hakijoiden hakeutumismalli. Nykyisten käytössä olevien menettelyjen ja prosessien uudistamista edellytti vuonna 2018 voimaan...
The purpose of this study was to develop a customer-orientated applying process for the North Karelia Municipal Education and Training Consortium. The new operating model is required due to the reform of vocational education and training (VET) in 2018, which will change the current financing model, policies and legislation. Vocational education and training for young people and adults will also be consolidated. In addition, the organizational change in North Karelia Municipal Education and Training Consortium required development and harmonization of the operational processes in applying. At the beginning of 2018, independent colleges will be merged, forming a single institution, Riveria. The study was carried out as an action research. The methods used in data collection were inquiry, interviews and group interviews. The theoretical frameworks in this study were describing and developing of the processes, customer’s value creation in services and legislation of vocational education and training. The developing of the process and value creation was studied from the perspective of an applicant. As an outcome of this study, a new customer-orientated operational model for applying to vocational upper secondary education in Riveria college was created. During the study, the guidance in application to vocational education was identified as a point for further development....

Asiakaslähtöinen palveluliiketoiminnan kehittäminen edellyttää asiakasymmärrystä sekä kykyä kehittää palveluja sen perusteella. Asiakasarvoa eivät luo pelkästään palvelun ominaisuudet, vaan myös palvelun tuottamat hyödyt, seuraukset ja vaikutukset...
participant observation, group interview and document analysis. The theoretical framework examines the processes and their management in general as well as the state administration point of view, the Lean approach as well as work-study....

osaamista ja osaamisvaatimukset kohdistuvat sekä yksilö- että organisaatiotasolle. Muutostarpeiden ennakoiva havaitseminen, nopea oppiminen sekä kyky viedä uudet asiat käytäntöön sujuvasti korostuvat entisestään. Tämän opinnäytetyön tavoitteena on nykyisen...
The financial sector is changing drastically because of digitalization, competition crossing the domestic borders and accelerating change of customer behaviour. Utilizing of digitalization in business demands strong digital skills and this demand is directed at both individual and organization levels. The importance of proactive detection of demand to change, quick learning and ability to introduce new things smoothly has become even more highlighted. The aim of this thesis was to improve the skills of current personnel. The personnel can then exploit digital services and tools, electronic agreements, online meetings and digital communality in customer service effectively and fluently as a part of their daily routines. The aim of this thesis was to make a plan of development for the organization and its workers, and to follow the fulfillment of the plans to ensure the improvement of skills. This thesis was executed as a qualitative action research and the methods of data acquisition were theme interview, document analysis and observation. In the interviews became clear that there was a wide dispersion of skills. Everybody was motivated to improve their skills even though the demand of skills by digitalization caused anxiety in some. Feedback has an important role in learning in organization, so studying and developing it on the object organization became one possible topic for future research....

Tämän opinnäytetyön tavoitteena on kartoittaa millaisia käsityksiä työntekijöillä on alaistaidoista ja kuinka alaistaitoja voisi kehittää työyhteisössämme. Lisäksi opinnäytetyön tavoitteena on tuottaa esimiehille apuväline alaistaitoihin liittyen...
The Thesis investigates the level of knowledge the employees of OP-Prosessipalvelut, Joensuu – the commiossioner of the study – have about organisational citizenship behavior skills and how these could be developed within the organisation in the future. The ultimate purpose of the study was to create a theoretical framework that can utilised by the management of OP-Prosessipalvelut to aid, for example, the employees’ professional development discussions. Qualitative research methods were chosen for the study. 10 employees were interviewed in a two group-interviews. The specific topics explored during the interview included the overall understanding of the concept of people organizational behavior and role of the trust, motivation and commitment as part of organizational behavior skills. As theoretical framework has been created on the basis of the research findings that can be utilised by the management of OP-Prosessipalvelut. The Research has also led to increased levels of general discussion about organizational citizenship behavior among the employees....

Vuonna 2018 voimaan tuleva reformi muuttaa ammatillisen koulutuksen lainsäädännön, rahoitus- sekä ohjausjärjestelmän ja siten myös nykyiset toimintatavat. Työyhteisön muutos- ja kehitystilanteissa vuorovaikutuksella ja palautteella on keskeinen...
The reform of vocational education and training in 2018 will change the current legislation, finances and policies. During transition in the workplace, communication, interaction and feedback are of significant importance. Feedback has a strong effect on how the personnel manage work-related stress, how they develop themselves and how they take care of their work wellbeing. The purpose of this study was to find out the present state of superior–subordinate interaction, communication and feedback practises and to provide proposals on how to develop communication and feedback in the workplace. The results of the yearly working conditions survey show there is a need to develop the practices in communication and feedback between the superiors and subordinates. This thesis was carried out as an action research and the material was collected using theme interviews. Both the superiors and the subordinates were interviewed in the study. The results on the study indicate firstly how important trust is between the superiors and the subordinates. The lack of trust discourages the subordinates from giving feedback. Secondly, it is also found that the word ‘feedback’ means different things to different people. Thirdly, the study shows that the subordinates find feedback in everyday situation to be the most important method of giving feedback to the superiors. Fourthly, the subordinates find it important that there is a system which makes it possible to give feedback anonymously in the workplace. In the future it would be interesting to conduct a wider study on the relationship between working community skills and how superiors succeed in their work....

Ohjelmistorobotiikka on uusi, nopeasti kehittyvä teknologia, jolla nähdään olevan suuri vaikutus työn tekemiseen organisaation eri tasoilla. Onnistunut käyttöönotto edellyttää panostamista muutosjohtamiseen, suunnitelmallista etenemistä ja...
Robotic process automation is a new, quickly developing technology which seems to have a big influence on working on different levels of an organization. The successful deployment requires devoting to change management, systematic progress and pains-taking procurement preparations. Defence Forces’ Shared Services Centre needs to make the most of this technology in suitable processes to keep up with the competition. The practical work improvement aims of this thesis were to find out the robotic process automation background along with formulating the public procurement material and the proceeding plan. Qualitative scientific methods were used in this case study in order to receive profound information. The themes of the framework were robotic process auto-mation, measuring, public procurement and leadership. Validity was forced by linking the results to these themes. In functional development, reliability means foremost usa-bility. The results and formulated material can be utilized both within the target organi-zation and other government operators. In the future artificial intelligence will have a big influence on robotic process automa-tion. The best and validated alternatives to improve operations have to be found in the present and upcoming technologies....

Globalisoitunut liiketoimintaympäristö edellyttää yrityksiltä kansainvälistymistä entistä varhaisemmassa vaiheessa ja nopeammalla tahdilla. Kansainvälistyminen ja uusille kohdemarkkinoille laajeneminen vaativat pitkäjänteistä kehittämistyötä...
Globalized business environment demands internationalization earlier and faster from companies. Internationalization and expanding to the new business areas require long-term development. Traditionally companies have internationalized in small steps starting from export to the more demanding operations. The purpose of this thesis was to find out reasons, barriers and challenges together with different operation forms related to internationalization. The aim of the study was to produce an internationalization strategy and a clear pathway for exporting the product for the assignment company. The approaches of this thesis were constructive research and action research. The data collection methods were theme interview and observation. The interviewed specialists of international business consisted of business mentors and very experienced decision makers of international businesses. Based on the empirical results, it can be concluded that internationalization is a very long and complex process. In addition, there is no single strategy. The company has to prepare several alternative internationalization strategies. The results of this thesis revealed a completely new business area and several product ideas for future development....

Opinnäytetyön toimeksiantaja on pääosin Suomessa toimiva tietoliikennepalveluja tarjoava yritys. Kohdeorganisaatiolla on ilmennyt kehitystarpeita palveluiden automaatiolle ja yrityksessä on kokemusta lähinnä perinteisistä automaatiomenetelmistä...
This thesis was commissioned by a company which offers telecommunications services mainly in Finland. The target organization has development needs for service processes. At the moment, the company has experience mainly from the traditional automation methods. The purpose of this study was to determine how well a relatively new technol-ogy, robotic process automation (RPA), would be adequate for developing the company’s Production Department A’s service processes. At the same time some research was done on other automation methods to get some material for comparison. The thesis examines the history of automation and gives a deeper insight into service automation, service processes, digitalization and robotic process automation. The study also introduces a few earlier researches on this topic. The thesis was carried out as developing operational research with qualitative research methods. The base for the thesis was formed by making the RPA proof of concept pilot, which was allocated to Production Department A’s individual RFQ (request for quotation) handling. The pilot was carried out in a testing environment which was similar to the actual production environment. As a result of this operational research was that the RPA would be suitable for the needs of Production Department A. There would also be potential to use the RPA in other Yritys Oy’s process automation projects. The target organization also decided to reject the other automation methods which were studied....