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E-commerce and order fulfillment operations towards customer satisfaction in the Vietnamese market
(2020)
The major purpose of the study was to review the situations of inventory management and last-mile delivery in the Vietnamese market. In brief, in the study, several views from e-commerce in the Vietnamese market were majorly ...
Business plan of a customization studio in Saint-Petersburg, Russia
(2020)
Strategic business planning is one of the most vital aspects for every organisation as far as it guides the whole team on which area to focus and what kind of decisions to make in order to achieve the desired goals and ...
Improving customer satisfaction by understanding consumers : case study: developing a handbook for incoming exchange students at LAB University of Applied Sciences
(2021)
Following the internationalization trends in the education field globally, Lab University of Applied Sciences has been developing opportunities for incoming exchange students. Nevertheless, this differentiated group of ...
E-commerce conversion rate optimization : Based on customer satisfaction and user experience surveys : Case: Company X
(2020)
The objective of this thesis was to design an e-commerce conversion rate optimization plan by conducting customer satisfaction and user experience surveys. The thesis was commissioned by a skincare online store operating ...
Factors influencing Vietnamese university student customers satisfaction with the quality of online food delivery services (OFDs) in Ho Chi Minh City.
(2023)
The market for online food delivery services in Vietnam is experiencing a growing level of activity. The advancement of technology and global fluctuations offer potential for this market to progress and expand further. The ...
Improving loyalty programs by understanding the customer satisfaction and loyalty : case company Tiki
(2023)
Customer satisfaction is a crucial factor to be considered in the e-commerce industry. Customer satisfaction can directly affect customer loyalty. Companies have published loyalty programs that provide customers with ...
Customer Satisfaction of the Finnish Mobile Operator DNA
(2023)
DNA Plc. is a telecommunication company that has served around Finland since 2000. The company has provided mobile operation and network services and distributed digital devices around these services. Three research findings ...
Investigating the level of customer satisfaction with online ordering and delivering in the restaurant business : a case study of Wolt Enterprises Oy in Lappeenranta, Finland
(2021)
The main objective is to find out customers satisfaction of Wolt Enterprises Oy, Lappeenranta. Wolt is a well known online food delivery platform in Finland. Customer satisfaction is a part of consumer behaviour. Customer ...
Increasing Bank Customers’ Loyalty through Innovative Loyalty Programs
(2022)
In the thesis, it was figured out how to increase customer loyalty with the help of innovations in the loyalty program. The thesis clearly traces the obsolescence of loyalty programs of several Finnish banks, as well as ...
Impact of digital marketing on consumers buying behaviors and satisfaction
(2023)
The trends of traditional marketing are evolving with the growing boom of technology. Digital marketing practices are becoming familiar to brands and businesses that are aiming to promote their products by applying digital ...









