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Viitteet 11-14 / 14
Improving customer experience for international students at a rental company
(2022)
Companies have shifted into more customer-oriented thinking and customer experience is being applied more into business models. Due to the increasing numbers of international students moving to Lahti, it is important for ...
Customer Service Today and Tomorrow : a Diary-based Analysis of the Impact of Generative Artificial Intelligence on Customer Service and Service Agents’ Roles
(2023)
The purpose of the diary-based thesis was to monitor the impact of ChatGPT-type generative AI on customer service processes and on the evolving role of service agents. This investigation was carried out from three perspectives: ...
Measuring customer satisfaction to drive importance of quality and excellence in processes : case company Valmet Technologies Oy, Stock Preparation and Recycled Fiber Business Unit
(2023)
The purpose of this thesis is to improve the customer satisfaction measurement process within Valmet's Stock Preparation and Recycled Fiber Business Unit (SPR BU). Developed in collaboration with SPR BU, the study aims to ...
Exploring last-mile delivery opportunities and challenges in the e-commerce market Vietnam
(2023)
Embark on a journey into the dynamic context of Vietnam’s e-commerce market, exploring a landscape transformed by technological integration and shifts in consumer behavior. The research began by unveiling the resilience ...


