Haku

The objective of the thesis is to develop accessible tourism for Russians disabled people in Lappeenranta through creating a service in cooperation with the Russian tour operator Alla Tours. This service is a package tour ...

As the impact of digitalization is considerable in vast amount of industries globally, banking sector in Finland is not an exception. Furthermore, recent COVID-19 pandemic has intensified the impact in some cases. Companies ...

The purpose of feedback is development and learning - at every level; organizational, team or individual. Feedback impacts also motivation, creativity and engagement. Feedback culture is related to organizational culture ...

The fourth industrial revolution is changing the way’s businesses operate and customer experience is more and more central in the organization’s success. An integral part influencing the experience is the skills and knowhow ...

Using consultants in competitive tendering can be a valuable resource for organizations. Outsourced resources such as procurement consultants have substance competence that can help contracting authorities have more ...

Consumer behavior is changing rapidly due to technological developments, increased competition, and access to multiple e-commerce sites. Consumers are demanding more and want especially more personalized and specified ...

This thesis studied measuring of the outcome and success of usability engineering and user experience (UX) design in laboratory automation product development. The objective was to create a suitable set of UX metrics that ...

The present paper is an action research report attempting to evaluate the actions our case company Värväämö has taken to improve their customer satisfaction using a questionnaire handed out to their customers. The report ...

The focus of this thesis is to analyse knowledge sharing practices between Finnish software-companies. This study provides valuable updated infor-mation about the current situation in such companies, their related problems, ...

This study aims to research international trade development barriers for immigrant entrepreneurs in Finland and answer to the research questions which are referring to the lack of network and language barriers. In this ...