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The role of Customer Service in building a loyal customer base for a fast-food franchisee : case Himu Oy
(2022)
The purpose of this thesis is to identify the most important factors available to a franchisee for nurturing a loyal customer base for their specific branch belonging to a particular fast-food brand.
Literature review, ...
Quality Control in Manual Data Collection
(2022)
The purpose of the thesis project was to design and implement a quality control process for manual data collection. The client company for this thesis was Nordea Bank. After the implementation, the collected data as part of quality control...
Measuring and Improving customer service in Delishus service Oy
(2022)
as managers, marketers, and immediate supervisors, but also as delivery men, to ensure consistent quality in their products. Furthermore, the interview revealed that the owner lacks strategy, and employees need proper training so that the customer service can...
Implementing inbound marketing for a coliving company : Allihoop
(2022)
This thesis project was commissioned by a coliving company based in Stockholm, Allihoop. The purpose of the thesis is to understand how to successfully implement inbound marketing as part of their marketing efforts, of which the primary goal...
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Employee onboarding guidelines for the Department Y at Company X
(2022)
The Department Y at Company X was founded in January 2022. To respond to the needs of new hires to the department, an onboarding program was created by its Team Manager and implemented in August 2022. The author participated in the initial...
Why do companies choose to outsource, and can these benefits be improved furthermore?
(2022)
The purpose of this thesis was to find a reason to why many companies choose to outsource certain tasks. Furthermore, wanting to find out if it is possible to develop found benefits. Interviews were conducted with the help of the employee leasing...
Cloud computing in the banking sector, opportunities, challenges
(2022)
The purpose of this thesis is to explore cloud-based computing in the banking sector. The demand for cloud-based computing has been increasing in all sectors. Different sectors use different cloud-based applications, meaning they all have different...
Competitor analysis: Konecranes global employer brand image
(2022)
This thesis was commissioned by Konecranes, which is the world-leading lifting equipment manufacturer originating from Finland. The objective of this thesis was to analyze Konecranes’ global employer brand image for Konecranes to understand the gaps...
Development of the business model and business plan for a Somali restaurant
(2022)
was established to serve primarily the Somali community. However, due to Covid19 pandemic, the restaurant was closed. It is for this reason that the aim of this thesis is to re-establish Edna lunch and coffee once again but with a new business plan and model...
A Business Plan for an Online Clothing Store
(2022)
The purpose of this thesis is to create a business plan for an online clothing store which will offer traditional and trendy ethnic cloths only for women. The business plan was created to have loyal customer base and to ensure financial success...






