Haku
Viitteet 1031-1040 / 2981
Palkitsemisen vaikutus toimihenkilöiden motivaatioon ja sitoutumiseen
(Laurea-ammattikorkeakoulu, 2016)
Tämän opinnäytetyön tarkoituksena oli tutkia palkitsemisen vaikutusta toimihenkilöiden motivaatioon ja sitoutumiseen kolmen yhteistyöyrityksen avulla. Työn tavoitteena oli tuottaa tutkimuksien kautta palkitsemisesta ...
Miksi nuoret eivät sijoita?
(Laurea-ammattikorkeakoulu, 2016)
Opinnäytetyön tavoitteena oli selvittää syitä, minkä takia nuoret eivät sijoita ja löytää ratkaisu siihen, miten nuoret saataisiin sijoittamaan enemmän. Tämä tutkimus tehtiin teemahaastatteluiden avulla, jotta päästäisiin käsiksi tutkimusongelmaan...
The goal of this thesis was to find out the reasons why young people do not invest and to find a solution on how to get them to invest more. This study was conducted using theme interviews in order to gain access to the research problem in a more profound level This study was commissioned by bank X, in order to identify the reasons why young people do not invest and how could bank X improve their procedure, so that they would get young people excited about investing. The theoretical framework focuses on the investment habits of young people (18-29 years of age) and how they would invest more. This also includes the most common investment instrument for young people and investing in general. Qualitative research was conducted by collecting research data from six young people in theme interviews during the summer and autumn of 2016. Supporting questions were used in the interviews, however, interviews were allowed to roam freely within the topic. The interviewees were chosen from the author’s acquaintances. The investment behaviour of young people has not been studied particularly much, but the preconceived idea was that the majority of young people do not invest. The same conclusion was reached in this study. The main causes of young people’s reluctance to invest were, for example, a weak financial situation and the money being used for more preferable things like living, hobbies and consumer products. Also lack of knowledge and daring were major factor, which comes mainly from the fact that parents had not invested. Many solutions how to get young people to invest more were identified. The most common solutions were those that the bank would actively try to contact young people and make appointments for them to come to discuss about investments. Another common solution was that the bank would try to inform more about investing, for example, on its website; this information could be really simple instructions on how to start investing, how investing works, as well as helpful tips. The results of the study were really promising and they clarified why young people do not invest so actively. Some of the results were pretty predictable, such as the fact that young people do not have the extra money. Some good and bold development ideas are suggested, in particular, the idea of a smart devices application, in which information would be provided on investing in connection with an investment associated game....
The goal of this thesis was to find out the reasons why young people do not invest and to find a solution on how to get them to invest more. This study was conducted using theme interviews in order to gain access to the research problem in a more profound level This study was commissioned by bank X, in order to identify the reasons why young people do not invest and how could bank X improve their procedure, so that they would get young people excited about investing. The theoretical framework focuses on the investment habits of young people (18-29 years of age) and how they would invest more. This also includes the most common investment instrument for young people and investing in general. Qualitative research was conducted by collecting research data from six young people in theme interviews during the summer and autumn of 2016. Supporting questions were used in the interviews, however, interviews were allowed to roam freely within the topic. The interviewees were chosen from the author’s acquaintances. The investment behaviour of young people has not been studied particularly much, but the preconceived idea was that the majority of young people do not invest. The same conclusion was reached in this study. The main causes of young people’s reluctance to invest were, for example, a weak financial situation and the money being used for more preferable things like living, hobbies and consumer products. Also lack of knowledge and daring were major factor, which comes mainly from the fact that parents had not invested. Many solutions how to get young people to invest more were identified. The most common solutions were those that the bank would actively try to contact young people and make appointments for them to come to discuss about investments. Another common solution was that the bank would try to inform more about investing, for example, on its website; this information could be really simple instructions on how to start investing, how investing works, as well as helpful tips. The results of the study were really promising and they clarified why young people do not invest so actively. Some of the results were pretty predictable, such as the fact that young people do not have the extra money. Some good and bold development ideas are suggested, in particular, the idea of a smart devices application, in which information would be provided on investing in connection with an investment associated game....
Huoltohenkilöstön osaamiskartoitus : Case: Schneider Electric
(Laurea-ammattikorkeakoulu, 2016)
Opinnäytetyön aiheena oli osaamiskartoitus ja sen toimeksiantaja oli Schneider Electric Finland. Yrityksessä ei ole aiemmin tehty huoltohenkilöstön osaamiskartoitusta, joten kartoitus nähtiin tarpeellisena. Työn tarkoitus oli selvittää, mitä...
The topic of thesis was competence mapping. It was commissioned by Schneider Electric Finland who had not carried out competence mapping for service personnel previously. The purpose of the thesis was to clarify what professional competences the company's service personnel need in their work, as well as to clarify the Field Service South's current level of professional competence. Research was only concerned with technical competence. The aim of the research was to carry out the professional competence map, and to design and implement competence mapping as a pilot research for Field Service South's service personnel and to prepare a competence matrix based on needed professional competences for the commissioner. The theoretical framework of the study consisted of learning, competences acquired by learning, competence management and competence development. The principles of the theory of competence mapping was also familiarized. For this thesis quantitative research was chosen, supplemented by qualitative material. The method of data collection used was interviews with technical experts. The quantitative research data was collected by an electronically structured competence mapping questionnaire and was analysed by subject area using Webropol and Microsoft Excel. The research results clarified the professional, technical competences which service personnel need in their work. The professional competences were listed on the competence map. The current level of technical competences of the employees in Field Service South was also clarified in an Excel competence matrix for the commissioner’s use. Part of the data used in this thesis is confidential and therefore it is not included in the public version. Development proposals were also discussed which include obtaining the missing competences from the questionnaire responses. It was also suggested to define competence target levels and task related competence profiles for individuals and groups. In addition, conducting a new competence questionnaire in the future was thought to be important, as well as a comparison of the results between different surveys....
The topic of thesis was competence mapping. It was commissioned by Schneider Electric Finland who had not carried out competence mapping for service personnel previously. The purpose of the thesis was to clarify what professional competences the company's service personnel need in their work, as well as to clarify the Field Service South's current level of professional competence. Research was only concerned with technical competence. The aim of the research was to carry out the professional competence map, and to design and implement competence mapping as a pilot research for Field Service South's service personnel and to prepare a competence matrix based on needed professional competences for the commissioner. The theoretical framework of the study consisted of learning, competences acquired by learning, competence management and competence development. The principles of the theory of competence mapping was also familiarized. For this thesis quantitative research was chosen, supplemented by qualitative material. The method of data collection used was interviews with technical experts. The quantitative research data was collected by an electronically structured competence mapping questionnaire and was analysed by subject area using Webropol and Microsoft Excel. The research results clarified the professional, technical competences which service personnel need in their work. The professional competences were listed on the competence map. The current level of technical competences of the employees in Field Service South was also clarified in an Excel competence matrix for the commissioner’s use. Part of the data used in this thesis is confidential and therefore it is not included in the public version. Development proposals were also discussed which include obtaining the missing competences from the questionnaire responses. It was also suggested to define competence target levels and task related competence profiles for individuals and groups. In addition, conducting a new competence questionnaire in the future was thought to be important, as well as a comparison of the results between different surveys....
Digitaalisen markkinointiviestinnän kehittäminen : case: Imagokoulu Milla Rynty
(Laurea-ammattikorkeakoulu, 2016)
Opinnäytetyön aiheena oli digitaalisen markkinointiviestinnän kehittäminen kohdeyrityksessä. Toimeksiantajana opinnäytetyöllä oli hyvinvointialan yritys Imagokoulu Milla Rynty. Opinnäytetyön tarkoituksena oli kehittää yrityksen digitaalisen markkinointiviestinnän työkaluja laajemman verkkonäkyvyyden saavuttamiseksi. Tarkoituksena oli myös, että yritys pystyisi vaivattomasti hyödyntämään keräämäämme tietoa aiheesta. Tutkimuksen ja opinnäytetyön tavoitteena oli etsiä yrittäjän käyttöön työkaluja, joiden avulla yrityksen verkkonäkyvyys parantuisi.
Tutkimus suoritettiin kvalitatiivisena eli laadullisena tutkimuksena. Laadullisen tutkimuksen aineistonkeruumenetelminä käytettiin yksilöhaastattelua, teemahaastattelua sekä havainnointia. Teemahaastattelussa keskityttiin valittuihin teemoihin, jotka olivat toimitusjohtaja Milla Rynty, yrittäjän ydinosaaminen ja yrityksen SWOT-analyysi, asiakaspalaute, merkittävimmät saavutukset sekä yrityksen tulevaisuus. Aineiston analyysimenetelmänä käytettiin SWOT-analyysiä.
Tutkimuksen teoreettinen viitekehys muotoutui digitaalisen markkinointiviestinnän suunnittelusta, viestintäkanavien kartoittamisesta sekä niiden kehittämisestä. Työssä käytettiin laajasti kirjallisuus- ja verkkolähteitä monipuolisen teoriaosuuden luomiseksi. Tutkimuksessa pyrittiin perustelemaan väittämiä ja tutkimustuloksia teorialla.
Tutkimuksen tuloksista ilmeni, että yrityksen digitaalisessa markkinointiviestinnässä on kehittämistä vaativia osa-alueita. Teemahaastattelun sekä havainnoinnin perusteella tehdystä SWOT-analyysistä selvisi yrityksen heikkoudet ja se mihin kaikkeen yrityksellä olisi mahdollisuuksia. Valitut markkinointiviestinnän kanavat ja apuvälineet niiden käyttöön valikoituivat teemahaastattelussa ilmenneiden puutteiden pohjalta. Samankaltaisten ongelmien kanssa kamppailevat pienyritykset voivat hyödyntää tutkimustamme omassa markkinointiviestinnän suunnittelussaan....
The purpose of this thesis was to create and develop marketing communications at enterprise. The primary subject of the thesis was to develop the digital marketing communication for the target company. Our client, for whom this thesis was written...
The purpose of this thesis was to create and develop marketing communications at enterprise. The primary subject of the thesis was to develop the digital marketing communication for the target company. Our client, for whom this thesis was written...
Ammatillisen osaamisen tukeminen sosiaalisessa mediassa : case: HENRY ry
(Laurea-ammattikorkeakoulu, 2016)
Opinnäytetyön aiheena on ammatillisen osaamisen kehittäminen sosiaalisessa mediassa. Opinnäytetyön toimeksiantaja on henkilöstöjohdon ja -ammattilaisten yhdistys Henkilöstöjohdon ryhmä - HENRY ry. Yhdistyksen päätavoitteena on edistää jäsenten...
The subject of this thesis is the development of occupational competence through social media. The thesis was commissioned by The Finnish Association for Human Resources Management, HENRY ry. The main goals of the association are to develop...
The subject of this thesis is the development of occupational competence through social media. The thesis was commissioned by The Finnish Association for Human Resources Management, HENRY ry. The main goals of the association are to develop...
Pääkaupunkiseudun somaleiden yrittäjyyskokemukset
(Laurea-ammattikorkeakoulu, 2016)
Tämän työn tavoitteena oli saada tietoa pääkaupunkiseudun somaleiden yrittäjyyskokemuksista ja lopulta pohtia ratkaisuja tuloksissa ilmenneisiin ongelmiin. Työssä tutkittiin somalialaisten yrittäjyysmotiiveita ja millaisia resursseja heillä oli...
The purpose of this work was to gather information about Somalis’ entrepreneurial experiences in the Helsinki Metropolitan area, and in the end, to discuss how to solve the problems uncovered as result of the investigation. The thesis examined Somalis’ entrepreneurial motives as well as available resources for entrepreneurship. Another aim was to reveal the Somalis´ own view on why Somali entrepreneurship is low in Finland. The thesis was carried out by interviewing five entrepreneurs, Finland´s Somali Association and NewCo YritysHelsinki to get an additional perspective on Somali entrepreneurship. The theoretical framework consisted of general knowledge of Somalia and of Somalis in Finland and in other parts of the world, the concept of entrepreneurship and establishment process and immigrant entrepreneurship. Also different business guidance services for beginning entrepreneurs were included. Qualitative study method was employed which facilitated the realization of the study. The chosen research method was open interview and if necessary, additional questions were presented. The interviewees were allowed to tell freely their own story and their experiences in the interview. One can state as a conclusion of the study that the Somalis were eager to found companies in Finland but they lack the knowhow on how to forward the process. Inadequate language skills and professional skills form part of the challenge. From the point of view of the capital resources it also was difficult for them to apply for a loan from a bank for religious reasons. The trait of impatience in the Somalis is translated into the desire to obtain immediate results and profit from their company which is impossible in entrepreneurship....
The purpose of this work was to gather information about Somalis’ entrepreneurial experiences in the Helsinki Metropolitan area, and in the end, to discuss how to solve the problems uncovered as result of the investigation. The thesis examined Somalis’ entrepreneurial motives as well as available resources for entrepreneurship. Another aim was to reveal the Somalis´ own view on why Somali entrepreneurship is low in Finland. The thesis was carried out by interviewing five entrepreneurs, Finland´s Somali Association and NewCo YritysHelsinki to get an additional perspective on Somali entrepreneurship. The theoretical framework consisted of general knowledge of Somalia and of Somalis in Finland and in other parts of the world, the concept of entrepreneurship and establishment process and immigrant entrepreneurship. Also different business guidance services for beginning entrepreneurs were included. Qualitative study method was employed which facilitated the realization of the study. The chosen research method was open interview and if necessary, additional questions were presented. The interviewees were allowed to tell freely their own story and their experiences in the interview. One can state as a conclusion of the study that the Somalis were eager to found companies in Finland but they lack the knowhow on how to forward the process. Inadequate language skills and professional skills form part of the challenge. From the point of view of the capital resources it also was difficult for them to apply for a loan from a bank for religious reasons. The trait of impatience in the Somalis is translated into the desire to obtain immediate results and profit from their company which is impossible in entrepreneurship....
Liiketoimintasuunnitelma LVI-alan yritykselle
(Laurea-ammattikorkeakoulu, 2016)
Tämän opinnäytetyön tarkoituksena on laatia aloittavalle LVI-alan yritykselle liiketoimintasuunnitelma ja sen keskeiset laskelmat. Opinnäytetyö on Yritys X:ää varten laadittu, joten yrittäjät pysyvät anonyyminä eikä yrityksen nimeä mainita...
The intention of this thesis project was to draw up a business plan and its calculations for a start-up HPAC (heating, plumbing, air-conditioning) company. The company will be referred to in the thesis as Company X so the entrepreneurs and company...
The intention of this thesis project was to draw up a business plan and its calculations for a start-up HPAC (heating, plumbing, air-conditioning) company. The company will be referred to in the thesis as Company X so the entrepreneurs and company...
Vahinkokäsittelyuudistuksen onnistuminen
(Laurea-ammattikorkeakoulu, 2016)
Opinnäytetyö tutkii kuljetusyritys Schenker Oy:n vahinkokäsittelyn prosessiuudistusta. Opinnäytetyö käy läpi vanhan vahinkokäsittelyprosessin sekä uuden prosessin ja pyrkii selvittämään onnistuiko yritys prosessiuudistuksessaan eli paraniko...
The Bachelor’s Thesis studies the claims handling process reform of a transport and logistics company Schenker Oy. The thesis compares the old claims handling process to the new one and tries to find out was the process reform a success by examining...
The Bachelor’s Thesis studies the claims handling process reform of a transport and logistics company Schenker Oy. The thesis compares the old claims handling process to the new one and tries to find out was the process reform a success by examining...
Case study: Yritys X : perintäprosessin kehittäminen
(Laurea-ammattikorkeakoulu, 2016)
tarkoituksena oli selvittää siitä ongelmalliset kohdat ja luoda niille kehitysideat. Toisena tehtävänä oli laskea perintäprosessin kustannuksia. Kustannuslaskelmissa selvitettiin ensimmäiseksi nykyisen perintäprosessin mukaiset kustannukset. Tämän lisäksi...
This thesis examines the debt collection process of Company X. The aim was to produce a solution on how to make this process more functional. Company X’s debt collection process has several problems, which is why reminders cannot be sent on time. Moreover, the steps on the debt collection process require too much time, making the process heavy and slow. The assignment was to become familiar with the current debt collection process, as well as to create a process chart of it and describe it in full, in order to determine the problems in the process and to find solutions how to fix these. In addition, the task was to calculate the cost of the debt collection process. The costs for the current debt collection process were calculated by cost accounting. The thesis project also studied Service provider Y’s offer in which the billing and debt collection would have been outsourced. A process chart was produced to describe what effect these outsourced services would make to the current debt collection process, if the offer had been accepted. The costs of these services were calculated as well. The most reasonable option to improve the process was discovered by comparing the current debt collection process and its costs with the process followed in the Service provider Y’s offer and its costs. The theoretical part of the thesis concentrates on what debt collection is. Finnish law defines to a great extent how debt collection is done. Therefore, it is important to understand what is allowed and what is not. The theoretical section also describes what a process is and how to develop process. Cost accounting, with qualitative research theory, is also included to present its essential points. Accountants at Company X were interviewed to gain an understanding of the current debt collection procedures. Theme interviews brought the problems up very well. A positive conclusion was that the challenges can be fixed. The calculations proved that the offer’s total costs would be lower than the current costs. In addition, the outsourced billing and debt collection would remove steps in the current debt collection process, so that the work resources could be used for other tasks. As a summary of this study it is suggested that the company X would accept the offer. This research shows that a significant number of the current problems would be removed and the process would become smoother and more functional. The outsourced operations would be provided by one service provider instead of the current three. Accepting the offer would reduce costs....
This thesis examines the debt collection process of Company X. The aim was to produce a solution on how to make this process more functional. Company X’s debt collection process has several problems, which is why reminders cannot be sent on time. Moreover, the steps on the debt collection process require too much time, making the process heavy and slow. The assignment was to become familiar with the current debt collection process, as well as to create a process chart of it and describe it in full, in order to determine the problems in the process and to find solutions how to fix these. In addition, the task was to calculate the cost of the debt collection process. The costs for the current debt collection process were calculated by cost accounting. The thesis project also studied Service provider Y’s offer in which the billing and debt collection would have been outsourced. A process chart was produced to describe what effect these outsourced services would make to the current debt collection process, if the offer had been accepted. The costs of these services were calculated as well. The most reasonable option to improve the process was discovered by comparing the current debt collection process and its costs with the process followed in the Service provider Y’s offer and its costs. The theoretical part of the thesis concentrates on what debt collection is. Finnish law defines to a great extent how debt collection is done. Therefore, it is important to understand what is allowed and what is not. The theoretical section also describes what a process is and how to develop process. Cost accounting, with qualitative research theory, is also included to present its essential points. Accountants at Company X were interviewed to gain an understanding of the current debt collection procedures. Theme interviews brought the problems up very well. A positive conclusion was that the challenges can be fixed. The calculations proved that the offer’s total costs would be lower than the current costs. In addition, the outsourced billing and debt collection would remove steps in the current debt collection process, so that the work resources could be used for other tasks. As a summary of this study it is suggested that the company X would accept the offer. This research shows that a significant number of the current problems would be removed and the process would become smoother and more functional. The outsourced operations would be provided by one service provider instead of the current three. Accepting the offer would reduce costs....
Myynnin tehostaminen : case: MediaFin
(Laurea-ammattikorkeakoulu, 2016)
opinnäytetyö jakautuu kahteen osaan: ensin tarkastellaan niitä teoreettisia malleja, joita tehokkaan myynnin järjestämisessä tarvitaan. Teoreettinen viitekehys auttaa fokusoimaan myynnin kannalta keskeiset haasteet ja siten kehittämään tätä yritykselle...
This thesis describes how a company can develop its sales management and the setting of its sales strategies. The thesis discusses how the sales organization is made effective so that it comprehensively advances the objectives of the company and diverse customer needs. At the same time the company should take into account the individual professional development needs of the persons responsible for the sales. The commissioner company is MediaFin AV Production Oy. The work is divided into two sections: the first section examines the theoretical models that are needed to organize effective sales. The theoretical framework helps to focus on most significant challenges of the sales and thus helps to improve this vital function of the company. The main areas to be considered are the sales strategies and their drivers and choices that will help companies achieve growth and success. The thesis also examines theories of motivation and goalsetting, through which the sales process is approached. The theoretical models presented for customer segmentation are also discussed. The second section of the thesis consists of the documentation of the completed research process and developing sales work. The research data was collected by interviewing salespersons and persons responsible for the sales and by seeking in cooperation the factors that could help the sales organization improve and on the other hand, to develop salespersons’ personal performance in selling. The theoretical framework has been used to construct models and viewpoints, which have helped to discover new types of solutions to the challenges in sales. In addition to the interviews, statistics of the company's sales have been collected, on the basis of which, the most important areas for improvement are identified. The interviews and survey data together give a comprehensive overview of the development targets. The research analysis points out that systematic organizing of sales is a specific target of improvement. These results and the theoretical approaches deployed make it possible to construct models of solutions, which enable a better success in different factors of the sales process as well as in the whole process. These solutions include new types of templates for accounting, the use of the CRM-system, customer segmentation, and clear performance and development targets, with a performance appraisal interview. The results have been promising. Skilled and well-organized sales help the company to find and acquire customers' interests and the staff can act in the manner of consulting already in sales. In this way the development of sales management is also beneficial for customers....
This thesis describes how a company can develop its sales management and the setting of its sales strategies. The thesis discusses how the sales organization is made effective so that it comprehensively advances the objectives of the company and diverse customer needs. At the same time the company should take into account the individual professional development needs of the persons responsible for the sales. The commissioner company is MediaFin AV Production Oy. The work is divided into two sections: the first section examines the theoretical models that are needed to organize effective sales. The theoretical framework helps to focus on most significant challenges of the sales and thus helps to improve this vital function of the company. The main areas to be considered are the sales strategies and their drivers and choices that will help companies achieve growth and success. The thesis also examines theories of motivation and goalsetting, through which the sales process is approached. The theoretical models presented for customer segmentation are also discussed. The second section of the thesis consists of the documentation of the completed research process and developing sales work. The research data was collected by interviewing salespersons and persons responsible for the sales and by seeking in cooperation the factors that could help the sales organization improve and on the other hand, to develop salespersons’ personal performance in selling. The theoretical framework has been used to construct models and viewpoints, which have helped to discover new types of solutions to the challenges in sales. In addition to the interviews, statistics of the company's sales have been collected, on the basis of which, the most important areas for improvement are identified. The interviews and survey data together give a comprehensive overview of the development targets. The research analysis points out that systematic organizing of sales is a specific target of improvement. These results and the theoretical approaches deployed make it possible to construct models of solutions, which enable a better success in different factors of the sales process as well as in the whole process. These solutions include new types of templates for accounting, the use of the CRM-system, customer segmentation, and clear performance and development targets, with a performance appraisal interview. The results have been promising. Skilled and well-organized sales help the company to find and acquire customers' interests and the staff can act in the manner of consulting already in sales. In this way the development of sales management is also beneficial for customers....









