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Viitteet 1041-1050 / 2981
Euroopan unionin uuden tietosuoja-asetuksen aiheuttamat muutokset yrityksen käytänteisiin
(Laurea-ammattikorkeakoulu, 2016)
Euroopan unionin uusi tietosuoja-asetus tulee voimaan alkuvuodesta 2018.
Opinnäytetyössä tarkastellaan, mitä vaatimuksia uusi asetus asettaa yritysten tietosuojalle. Työssä selvitetään rekisteröityjen oikeuksia ja ...
Kansainvälinen yhteistyö ja eri kulttuurien kohtaaminen työpaikalla : suomalaisten näkökulmia
(Laurea-ammattikorkeakoulu, 2016)
Kansainvälisyys ja kansainvälinen työyhteisö ovat nykyaikaa. Työnantajien on kyettävä yhdistämään eri kulttuureista tulevien työntekijöiden osaaminen sekä tukemaan monikulttuurista yhteistyötä. Tämän opinnäytetyön tavoitteena oli kartoittaa ja...
Internationality and international workplaces are an important aspect of working life at the moment. Employers must be able to combine different cultures and skills to support multicultural co-operation. The purpose of this thesis was to identify and observe the experiences of Finnish employees at an international workplace. The thesis contains theory on international environments and communication between different cultures, the research material and results. The thesis was carried out using qualitative research and the data was analysed with quantifying, thematic and type analysis methods. The theoretical part highlights the encounters of different cultures in the workplace, and what an employer should take into account with different cultures. The research was conducted using survey questions which were targeted to Finnish employees working in an international workplace. The research questions clarify how Finnish employees see their multicultural working environment and how they feel it could be improved. The results of the thesis showed that the international working community and internationality are experienced as a positive aspect. The international work community was considered to be a useful for work, the company, and, in particular, in terms of career development. Misunderstandings, prejudices and fears of different cultures or Finnish culture were the biggest challenges in the international workplace. A development proposal for the international working community is an educational program on multiculturalism and the development of cooperation. Further research could examine the attitudes and perspectives of multiculturalism of Finnish businesses whose staff is not accustomed to multiculturalism or to research the experiences foreigners have of Finnish workplace and culture....
Internationality and international workplaces are an important aspect of working life at the moment. Employers must be able to combine different cultures and skills to support multicultural co-operation. The purpose of this thesis was to identify and observe the experiences of Finnish employees at an international workplace. The thesis contains theory on international environments and communication between different cultures, the research material and results. The thesis was carried out using qualitative research and the data was analysed with quantifying, thematic and type analysis methods. The theoretical part highlights the encounters of different cultures in the workplace, and what an employer should take into account with different cultures. The research was conducted using survey questions which were targeted to Finnish employees working in an international workplace. The research questions clarify how Finnish employees see their multicultural working environment and how they feel it could be improved. The results of the thesis showed that the international working community and internationality are experienced as a positive aspect. The international work community was considered to be a useful for work, the company, and, in particular, in terms of career development. Misunderstandings, prejudices and fears of different cultures or Finnish culture were the biggest challenges in the international workplace. A development proposal for the international working community is an educational program on multiculturalism and the development of cooperation. Further research could examine the attitudes and perspectives of multiculturalism of Finnish businesses whose staff is not accustomed to multiculturalism or to research the experiences foreigners have of Finnish workplace and culture....
Ostolaskujen käsittelyprosessin kehittäminen yrityksessä X
(Laurea-ammattikorkeakoulu, 2016)
Opinnäytetyön aiheena oli ostolaskujen käsittelyprosessi ja käsittelykierron kehittäminen. Aihe tuli esiin toimeksiantajan kanssa käydyistä keskusteluista ja opinnäytetyö tehtiin jatkoksi työharjoittelulle kyseisessä yrityksessä. Opinnäytetyön...
The subject of the thesis was the development of the processing and treatment of invoices’ cycle. Subject was found in the discussions with the client and thesis was a continuation to the internship in the company. The thesis was commissioned by a Finnish construction company. The company’s name is not mentioned in the thesis, so the company is only mentioned as company X. The research question of the thesis was: How the invoice processing could be more efficient. The aim of the work was to determine the current invoice process and to find a problems of the process and to provide these concrete proposals for development. Research methods of the thesis were interview and survey. Interviews were conducted to company X’s employees and the surveys carried out in the company’s two largest suppliers. In addition, benchmarking was used for comparison to a company in the same industry. Benchmarking was also made in the form of a survey. The theoretical basis was based largely on the digitalisation of financial management, cost management and budgeting. The main problems of the company’s current invoice process were slow circulation. Clearing of invoices was problematic and practices have not been clear for all. During the autumn of 2016 the company had a lack of resources in project assistants which is why the circulations of invoices was not always successful as hoped and the need for a similar invoice processing was emphasized. In order for verification of invoices to be faster should the agreements with contractors to be clearer. In addition, contractors should emphasize the terms of the contract and the fact that with invoice should always be company’s X signed specification of the work. Also the supplier should be given the right cost element as the order is made....
The subject of the thesis was the development of the processing and treatment of invoices’ cycle. Subject was found in the discussions with the client and thesis was a continuation to the internship in the company. The thesis was commissioned by a Finnish construction company. The company’s name is not mentioned in the thesis, so the company is only mentioned as company X. The research question of the thesis was: How the invoice processing could be more efficient. The aim of the work was to determine the current invoice process and to find a problems of the process and to provide these concrete proposals for development. Research methods of the thesis were interview and survey. Interviews were conducted to company X’s employees and the surveys carried out in the company’s two largest suppliers. In addition, benchmarking was used for comparison to a company in the same industry. Benchmarking was also made in the form of a survey. The theoretical basis was based largely on the digitalisation of financial management, cost management and budgeting. The main problems of the company’s current invoice process were slow circulation. Clearing of invoices was problematic and practices have not been clear for all. During the autumn of 2016 the company had a lack of resources in project assistants which is why the circulations of invoices was not always successful as hoped and the need for a similar invoice processing was emphasized. In order for verification of invoices to be faster should the agreements with contractors to be clearer. In addition, contractors should emphasize the terms of the contract and the fact that with invoice should always be company’s X signed specification of the work. Also the supplier should be given the right cost element as the order is made....
Jäsentyytyväisyystutkimus : case: Keski-Uudenmaan Osakesäästäjät ry
(Laurea-ammattikorkeakoulu, 2016)
Opinnäytetyön tarkoitus oli tutkia Keski-Uudenmaan Osakesäästäjät ry:n jäsentyytyväisyyttä ja luoda suunnitelma siitä, miten yhdistyksen toimintaa voidaan parantaa. Tutkimuksen tavoite oli löytää jäsenten mielestä kehitettäviä toiminnan kohteita ja...
The purpose of the thesis project was to examine the satisfaction of the members the of Keski-Uudenmaan Osakesäästäjät ry (Registered Association of Central Uusimaa Share Savers) and to create a plan for how to develop its operations and activities. The purpose of the thesis was to find operations that the members think need to be developed and to get feedback from them as well. Using these results, the association’s operations can be developed and the members are better understood. The theoretical section of the thesis report examines such areas as association activities, communities, being a member of association, developing operations, participation and involving. In the empirical section a satisfaction survey of the membership was carried out as a quantitative research. The survey was made using online survey and forms sent via post in April 2016. The survey was sent to 496 members and 61 responses were gotten. The survey examined the basic information of the members, such as age, gender, members’ investment history and how they became familiar with this association, their feelings about the association and their views on developing its operations. From the survey’s results, it can be concluded that most of the members are quite pleased with the association’s operation at this moment. Despite this, the members did not take part in the arranged activities because of lack of time. They were most dissatisfied with communication and were hoping for information and messages via e-mail and the magazine Viisas Raha. When the results of the survey were presented in association’s investment evening, there was a hope regarding a method of activating the youth and getting more young members. Based on the results of the survey, development proposals and a development plan were made. The most important development ideas concern the association’s own Facebook-pages, more information to new members, remote access to activities and arranging some activities that were proposed for example some company presentations and company visitations....
The purpose of the thesis project was to examine the satisfaction of the members the of Keski-Uudenmaan Osakesäästäjät ry (Registered Association of Central Uusimaa Share Savers) and to create a plan for how to develop its operations and activities. The purpose of the thesis was to find operations that the members think need to be developed and to get feedback from them as well. Using these results, the association’s operations can be developed and the members are better understood. The theoretical section of the thesis report examines such areas as association activities, communities, being a member of association, developing operations, participation and involving. In the empirical section a satisfaction survey of the membership was carried out as a quantitative research. The survey was made using online survey and forms sent via post in April 2016. The survey was sent to 496 members and 61 responses were gotten. The survey examined the basic information of the members, such as age, gender, members’ investment history and how they became familiar with this association, their feelings about the association and their views on developing its operations. From the survey’s results, it can be concluded that most of the members are quite pleased with the association’s operation at this moment. Despite this, the members did not take part in the arranged activities because of lack of time. They were most dissatisfied with communication and were hoping for information and messages via e-mail and the magazine Viisas Raha. When the results of the survey were presented in association’s investment evening, there was a hope regarding a method of activating the youth and getting more young members. Based on the results of the survey, development proposals and a development plan were made. The most important development ideas concern the association’s own Facebook-pages, more information to new members, remote access to activities and arranging some activities that were proposed for example some company presentations and company visitations....
Rahoituslaskelma ERP-järjestelmässä : case: Mavisystems Oy
(Laurea-ammattikorkeakoulu, 2016)
Opinnäytetyön tarkoituksena oli luoda esimerkki rahoituslaskelmasta olemassa olevaan toiminnanohjausjärjestelmään ja tutkia mitä hyötyä tästä on asiakkaalle yhteistyössä järjestelmää käyttävän asiakkaan kanssa. Tarkoituksena oli luoda toimiva...
The aim of the study was to create an example of a cash flow statement in an existing ERP-system, and to explore the benefits of this for a customer in co-operation with a customer currently using the system. The aim was to create a functional model template that could be easily transferred to the customer’s usage. The thesis was written for and in co-operation with Mavisystems Oy. ERP (enterprise resource planning) systems serve companies in a multitude of functions, such as sales, production, human resources, logistics and finance. Different sized companies have different needs for the system. One of the most vital tasks for company executives is business planning. In order to plan the business, it is crucial to know the amount of money the company possesses. With a cash flow statement companies receive a broader image of the cash flow of business, investments and financing activities of a certain time period. A cash flow statement should not be looked as a separate report, but as one part of the total financial statement. A cash flow statement can be created with either a direct or an indirect manner, which were both used in this project. The thesis was made as a functional case study. The creation of the cash flow statement in Microsoft Dynamics NAV-system was successful only when an example statement was made based on the model from accounting board. For the existing company X we were not able to run the statement from the system automatically, and it needed to be also modified manually. We only managed to create an automated model template for direct and indirect cash flow statement in theory, but at this point it could not be applied in practice. This was a result of the case company’s original chart of accounts, which was not made with sufficient level of detail, and hence it was not possible to define all the necessary information from there. In the future it is possible to run an automated financial statement from the system as long as all the requirements are acknowledged already when the system is being taken to use. Then it is possible to define the objects on a detailed enough level and the system is able to pick the necessary information for the cash flow statement....
The aim of the study was to create an example of a cash flow statement in an existing ERP-system, and to explore the benefits of this for a customer in co-operation with a customer currently using the system. The aim was to create a functional model template that could be easily transferred to the customer’s usage. The thesis was written for and in co-operation with Mavisystems Oy. ERP (enterprise resource planning) systems serve companies in a multitude of functions, such as sales, production, human resources, logistics and finance. Different sized companies have different needs for the system. One of the most vital tasks for company executives is business planning. In order to plan the business, it is crucial to know the amount of money the company possesses. With a cash flow statement companies receive a broader image of the cash flow of business, investments and financing activities of a certain time period. A cash flow statement should not be looked as a separate report, but as one part of the total financial statement. A cash flow statement can be created with either a direct or an indirect manner, which were both used in this project. The thesis was made as a functional case study. The creation of the cash flow statement in Microsoft Dynamics NAV-system was successful only when an example statement was made based on the model from accounting board. For the existing company X we were not able to run the statement from the system automatically, and it needed to be also modified manually. We only managed to create an automated model template for direct and indirect cash flow statement in theory, but at this point it could not be applied in practice. This was a result of the case company’s original chart of accounts, which was not made with sufficient level of detail, and hence it was not possible to define all the necessary information from there. In the future it is possible to run an automated financial statement from the system as long as all the requirements are acknowledged already when the system is being taken to use. Then it is possible to define the objects on a detailed enough level and the system is able to pick the necessary information for the cash flow statement....
Rahoitusyhtiö X:n factoring rahoitus pk-yrityksille
(Laurea-ammattikorkeakoulu, 2016)
Opinnäytetyö tehtiin pankin rahoitusyhtiölle ja sen tarkoituksena oli tutkia factoring rahoitusta pienille ja keskisuurille yrityksille. Aihetta lähdettiin tutkimaan sillä Rahoitusyhtiö X on laajentamassa saatavien osto palveluaan pienten ja...
by the risks of finance and factoring. Credit management examines debt collection and accounts receivable management. Subsequently small and medium-sized enterprises, their issues and needs for finance are discussed. The empirical research for the thesis...
by the risks of finance and factoring. Credit management examines debt collection and accounts receivable management. Subsequently small and medium-sized enterprises, their issues and needs for finance are discussed. The empirical research for the thesis...
Rahoitusinstrumentin käytön perehdytys vähittäiskaupassa
(Laurea-ammattikorkeakoulu, 2016)
Opinnäytetyön toimeksiantaja on vähittäiskaupan alalla. Opinnäytetyön tarkoituksena oli selvittää toimeksiantajan asiakasrahoitusmallin toimintaa ja myyntiprosessia. Tavoitteena oli tehostaa toimeksiantoyrityksen perehdytystä yrityksen strategian...
This thesis project was commissioned by a retail company. The purpose of this thesis was to investigate the orientation towards customer financing in the client company and the ways in which customer financing is utilized in the company’s sales process. The goal of the thesis was to optimize the company’s orientation process in order to execute the company’s strategy. The development task was formed with the client company’s personnel and limited to the company’s one outlet. An orientation guide was created using information from the client company’s managers’ feedback and from the thesis’ study results. The guide is to be used by the client company’s outlet. The theoretical content was assembled using orientation guides from retail and theories concerning learning methods. Study methods used in the thesis consisted of interviews, observation and testing of the orientation guide. The key study results were that the client company has information to offer to its employees but the information does not relay through the organization. Employees of the client company have accumulated negative perceptions of customer financing used by the company. Negatives perceptions can be erased by orientation which has commercial value. The results of the study are bound to a specific time and place concerning the client company’s selected outlet. Conclusions from the study are that the client company should standardize the customer financing orientation. Standardization would help the company to fulfill its promises to the customer. Customer financing orientation should be included in the client company’s mandatory orientation process which is executed in the probation period. The client company should keep track and evaluate the progress of the orientation in each outlet. The result of the thesis was an orientation guide to the client company which can be expanded the company’s all outlets with minor adjustments....
This thesis project was commissioned by a retail company. The purpose of this thesis was to investigate the orientation towards customer financing in the client company and the ways in which customer financing is utilized in the company’s sales process. The goal of the thesis was to optimize the company’s orientation process in order to execute the company’s strategy. The development task was formed with the client company’s personnel and limited to the company’s one outlet. An orientation guide was created using information from the client company’s managers’ feedback and from the thesis’ study results. The guide is to be used by the client company’s outlet. The theoretical content was assembled using orientation guides from retail and theories concerning learning methods. Study methods used in the thesis consisted of interviews, observation and testing of the orientation guide. The key study results were that the client company has information to offer to its employees but the information does not relay through the organization. Employees of the client company have accumulated negative perceptions of customer financing used by the company. Negatives perceptions can be erased by orientation which has commercial value. The results of the study are bound to a specific time and place concerning the client company’s selected outlet. Conclusions from the study are that the client company should standardize the customer financing orientation. Standardization would help the company to fulfill its promises to the customer. Customer financing orientation should be included in the client company’s mandatory orientation process which is executed in the probation period. The client company should keep track and evaluate the progress of the orientation in each outlet. The result of the thesis was an orientation guide to the client company which can be expanded the company’s all outlets with minor adjustments....
Verkkotapaaminen asiakaspalvelun kanavana
(Laurea-ammattikorkeakoulu, 2016)
Opinnäytetyön tarkoituksena oli kehittää Yritys X:n henkilöstön taitoja verkkoneuvottelussa. Verkkoneuvottelun asiakaskokemusta lähdettiin tutkimaan, koska verkkoneuvottelu koetaan vielä hyvin uudeksi tavaksi ja siksi asiakaslähtöinen palvelun...
The purpose of this thesis was to develop the online meeting skills of the personnel online in Company X. The customer experience of online meetings was investigated because online meetings are still experienced as a very new way to interact with customers and therefore customer-driven service development is important. The aim was to improve the customer experience of online meetings by developing the skills of the personnel in conducting such meetings based on research of the customer and personnel experiences. The theoretical part of the research deals with online meetings and customer experience. The theory of online meetings focuses on the functioning of the online meeting while the theory of customer experience explains what customer service is and how a successful customer experience is formed. Qualitative research methods were used in the thesis so that the research subject could be investigated in depth. Participatory observation and surveys of the attitudes of the personnel and customers were used to discover the current state and problems in the customer’s experiences of online meeting so that it could be improved through personnel action. The study results provided much useful information about the current state of customer experiences of online meetings. When the survey results were analysed together with data from the participatory observation it was possible to draw up key elements for the company’s online meeting. Key elements of the online meeting were brought up to the instruction in which the personnel should pay attention to while working. Improving the customer experience and personnel skills is an on-going development task which success significantly affects the company’s business. Each employee has to contribute to their own know-how in every customer service channel in order to achieve even better chances at success....
The purpose of this thesis was to develop the online meeting skills of the personnel online in Company X. The customer experience of online meetings was investigated because online meetings are still experienced as a very new way to interact with customers and therefore customer-driven service development is important. The aim was to improve the customer experience of online meetings by developing the skills of the personnel in conducting such meetings based on research of the customer and personnel experiences. The theoretical part of the research deals with online meetings and customer experience. The theory of online meetings focuses on the functioning of the online meeting while the theory of customer experience explains what customer service is and how a successful customer experience is formed. Qualitative research methods were used in the thesis so that the research subject could be investigated in depth. Participatory observation and surveys of the attitudes of the personnel and customers were used to discover the current state and problems in the customer’s experiences of online meeting so that it could be improved through personnel action. The study results provided much useful information about the current state of customer experiences of online meetings. When the survey results were analysed together with data from the participatory observation it was possible to draw up key elements for the company’s online meeting. Key elements of the online meeting were brought up to the instruction in which the personnel should pay attention to while working. Improving the customer experience and personnel skills is an on-going development task which success significantly affects the company’s business. Each employee has to contribute to their own know-how in every customer service channel in order to achieve even better chances at success....
Markkinoinnin mittaaminen alle 50 hengen yrityksissä Uudellamaalla
(Laurea-ammattikorkeakoulu, 2016)
Opinnäytetyön tavoitteena oli selvittää markkinoinnin mittaamista alle 50 hengen yrityksissä Uudellamaalla. Työssä selvitettiin yritysten markkinointia, markkinoinnin mittaamista ja markkinoinnin mittaamisen vaikutuksia tulevaan markkinointiin...
The purpose of this thesis was to study how companies with under 50 employees measure their marketing in Uusimaa region. The research examined how companies do their marketing, measure their marketing and what kind of an impact does the measuring...
The purpose of this thesis was to study how companies with under 50 employees measure their marketing in Uusimaa region. The research examined how companies do their marketing, measure their marketing and what kind of an impact does the measuring...
Asiakastyytyväisyyskysely Järvenpään perusopetuspalvelujen kehittämisen tukena
(Laurea-ammattikorkeakoulu, 2016)
olivat kyselyn sisällölliset sekä raporttien koostamiseen sekä niiden hyödynnettävyyteen liittyvät seikat. Työn teoreettisen pohjan muodostivat lainsäädäntöön, asiakastyytyväisyyteen ja sen johtamiseen, asiakastyytyväisyystutkimukseen sekä kyselyiden- ja...
A customer satisfaction survey as a tool for developing the basic education services in Järvenpää The purpose of this thesis was to create a customer satisfaction survey for the parents of comprehensive school aged children for the Basic Education Services of Järvenpää. The assignment included the drawing up of questions, data acquisition, technical reporting, assessment of the earlier research and also an internal and external publication. An analysis of the research results and the conclusions are outlined in this thesis. The aim of this thesis was to improve the contents of the customer satisfaction survey and to improve reporting methods and utilisation of the results of the customer satisfaction survey in Järvenpää. This work was needed to improve previous customer satisfaction surveys so that the new survey incorporated the changes and wishes introduced by the commissioner and the target group. The theoretical basis of this survey consists of legislation, customer satisfaction and data analysis. The research problem was how to apply the research results to measure service quality in Järvenpää’s basic education services. The evaluation of applicability was based on how the research results could be utilised in the performance of the basic education. There have been several corresponding customer service surveys in Järvenpää throughout the years, but there has never been any clear comparison between the surveys and due to this the possible changes in the customer satisfaction have not been seen. The result of this survey was the concrete progress from a customer satisfaction survey to the publication of the comparison report. The survey was made with Webropol and it is possible to utilize the questionnaire in the future by only changing the name of the survey in the programme. To compare the customer satisfaction between different years an Excel-based table was made. This made it possible to create different kinds of reports in PowerPoint which can also be used in the future: For example, school-specific presentations can be made. The ready-made survey and comparison material can be utilized in upcoming surveys to save research work time. The survey served its purpose well and producing the reports for the basis of the analysis was fast and easy except for one question. In the future it is necessary to change the open questions regarding the satisfaction in school to multiple choice questions based on the answers obtained in this survey. Also, the necessity and equality of the questions regarding the role of the custodian and the sex of the child need to be re-evaluated. In addition, timing of the survey also needs to be considered: A survey conducted in the end of the school year may reduce the interest of the custodians to answer, especially as the results are released in the following school year. The low response rate was clearly a quality-reducing factor in this survey. It is possible to analyse the collected data more thoroughly and diversely. As such, it still offers possibilities for further studies....
A customer satisfaction survey as a tool for developing the basic education services in Järvenpää The purpose of this thesis was to create a customer satisfaction survey for the parents of comprehensive school aged children for the Basic Education Services of Järvenpää. The assignment included the drawing up of questions, data acquisition, technical reporting, assessment of the earlier research and also an internal and external publication. An analysis of the research results and the conclusions are outlined in this thesis. The aim of this thesis was to improve the contents of the customer satisfaction survey and to improve reporting methods and utilisation of the results of the customer satisfaction survey in Järvenpää. This work was needed to improve previous customer satisfaction surveys so that the new survey incorporated the changes and wishes introduced by the commissioner and the target group. The theoretical basis of this survey consists of legislation, customer satisfaction and data analysis. The research problem was how to apply the research results to measure service quality in Järvenpää’s basic education services. The evaluation of applicability was based on how the research results could be utilised in the performance of the basic education. There have been several corresponding customer service surveys in Järvenpää throughout the years, but there has never been any clear comparison between the surveys and due to this the possible changes in the customer satisfaction have not been seen. The result of this survey was the concrete progress from a customer satisfaction survey to the publication of the comparison report. The survey was made with Webropol and it is possible to utilize the questionnaire in the future by only changing the name of the survey in the programme. To compare the customer satisfaction between different years an Excel-based table was made. This made it possible to create different kinds of reports in PowerPoint which can also be used in the future: For example, school-specific presentations can be made. The ready-made survey and comparison material can be utilized in upcoming surveys to save research work time. The survey served its purpose well and producing the reports for the basis of the analysis was fast and easy except for one question. In the future it is necessary to change the open questions regarding the satisfaction in school to multiple choice questions based on the answers obtained in this survey. Also, the necessity and equality of the questions regarding the role of the custodian and the sex of the child need to be re-evaluated. In addition, timing of the survey also needs to be considered: A survey conducted in the end of the school year may reduce the interest of the custodians to answer, especially as the results are released in the following school year. The low response rate was clearly a quality-reducing factor in this survey. It is possible to analyse the collected data more thoroughly and diversely. As such, it still offers possibilities for further studies....









