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Viitteet 1171-1180 / 2981
Asiakastyytyväisyystutkimus Case: Vision Group Oy
(Laurea-ammattikorkeakoulu, 2016)
Opinnäytetyön tarkoituksena oli tutkia perhokalastustarvikeyritys Vision Group Oy:n jälleenmyyjien tyytyväisyyttä yrityksen toimintaan ja sen tuotemerkkiin. Tavoitteena oli kartoittaa asiakkaiden tyytyväisyyttä tuotteisiin, toimituksiin, tilaamiseen...
Customer satisfaction survey Case: Vision Group Oy The objective of this study was to find out how satisfied the customers of the fly fishing gear company Vision Group Ltd were with the operations and brand of the company. The purpose was to gather information on the grade of satisfaction concerning products, deliveries, placing an order, marketing, web pages and other co-operation. There was a need for this kind of study, as the previous similar one was carried out only once in 2002 and then exclusively of domestic customers. The data were collected from retailers worldwide by using the SurveyMonkey online questionnaire tool. The questionnaires were sent to e-mail addresses found from the customer register of Vision Group Ltd. Responses were received from 16 foreign and 11 domestic customers. SurveyMonkey was chosen to be used due to the simple and fast method of answering. The inquiry was carried out in two languages, Finnish and English, in order to make answering easier to the Finnish customers as well as to maintain the conformity of the answers. The use of two different languages in the questionnaires made it also possible to get information about the differences in the levels of satisfaction between the foreign and the domestic customers. The findings of the customer satisfaction survey indicated that the customers were mostly very satisfied with the operations of Vision Group Ltd. The respondents stated that they like the company and the products. The sales people were regarded as professional and service minded. The long duration of delivery times, deliveries including wrong products and the lack of order confirmations were matters that were criticized....
Customer satisfaction survey Case: Vision Group Oy The objective of this study was to find out how satisfied the customers of the fly fishing gear company Vision Group Ltd were with the operations and brand of the company. The purpose was to gather information on the grade of satisfaction concerning products, deliveries, placing an order, marketing, web pages and other co-operation. There was a need for this kind of study, as the previous similar one was carried out only once in 2002 and then exclusively of domestic customers. The data were collected from retailers worldwide by using the SurveyMonkey online questionnaire tool. The questionnaires were sent to e-mail addresses found from the customer register of Vision Group Ltd. Responses were received from 16 foreign and 11 domestic customers. SurveyMonkey was chosen to be used due to the simple and fast method of answering. The inquiry was carried out in two languages, Finnish and English, in order to make answering easier to the Finnish customers as well as to maintain the conformity of the answers. The use of two different languages in the questionnaires made it also possible to get information about the differences in the levels of satisfaction between the foreign and the domestic customers. The findings of the customer satisfaction survey indicated that the customers were mostly very satisfied with the operations of Vision Group Ltd. The respondents stated that they like the company and the products. The sales people were regarded as professional and service minded. The long duration of delivery times, deliveries including wrong products and the lack of order confirmations were matters that were criticized....
Tilitoimiston sähköiseen taloushallintoon siirtyminen
(Laurea-ammattikorkeakoulu, 2016)
-yrityksen toimintatapoja ja haastatteluilla. Haastattelut toteutettiin joulukuussa 2015 ja tammikuussa 2016. Haastateltavina olivat case-yrityksen toinen omistaja ja jo sähköiseen taloushallintoon siirtyneen tilitoimiston yrittäjä. Case-yrityksen omistajan haastattelussa...
The purpose of this bachelor’s thesis was to find out what kind of actions are to be taken when an accounting firm aims to transfer to electronic accounting. The aim was also to examine the benefits of this transfer for an accounting firm. The firm...
The purpose of this bachelor’s thesis was to find out what kind of actions are to be taken when an accounting firm aims to transfer to electronic accounting. The aim was also to examine the benefits of this transfer for an accounting firm. The firm...
Verkkolaskutus pienessä yrityksessä Case: KR Työ Oy
(Laurea-ammattikorkeakoulu, 2016)
Tämän opinnäytetyön tavoitteena oli tutkia verkkolaskutusta pienten yritysten näkökulmasta. Näkökulma valittiin siksi, että verkkolaskutuksen yleistyminen pienissä ja keskisuurissa yrityksissä on edelleen hidasta kaikista ennusteista huolimatta...
E-invoicing in small companies Case: KR Työ Oy The aim of this study was to investigate e-invoicing from the perspective of small companies. The emphasis of this study was chosen based on the fact that despite of all estimates the promotion of e-invoicing is still slow in small and medium sized companies. It may be said that the bigger the company the more common e-invoicing is. Larger companies usually have some electronic software, which makes implementation of e-invoicing easier. Small companies don't usually have the kind of software or the experience of electronic tools so it may seem like a lot bigger step. The method of this study was a qualitative case study-method, which was seen as the best method to gain a deep understanding of the subject. The theory was written based on thelatest information available in order to understand the current situation. E-invoicing is an important part of electronic financial administration, so the theory part focuses on that as well as e-invoicing. The aim of the case study is to investigate and compare the alternatives the markets have to offer for small companies. The comparison was made between three companies that offer electronic financial administration services as cloud services. Based on the results it can be said that digitalization has made electronic financial administration services available to smaller companies. Though a lot of positive evolvement has happened, there are still steps to be taken in developing the services for small companies – unfortunately the supply and demand do not quite yet meet. The final conclusions bring out some thoughts of the alternatives in the markets and recommendations for further studies....
E-invoicing in small companies Case: KR Työ Oy The aim of this study was to investigate e-invoicing from the perspective of small companies. The emphasis of this study was chosen based on the fact that despite of all estimates the promotion of e-invoicing is still slow in small and medium sized companies. It may be said that the bigger the company the more common e-invoicing is. Larger companies usually have some electronic software, which makes implementation of e-invoicing easier. Small companies don't usually have the kind of software or the experience of electronic tools so it may seem like a lot bigger step. The method of this study was a qualitative case study-method, which was seen as the best method to gain a deep understanding of the subject. The theory was written based on thelatest information available in order to understand the current situation. E-invoicing is an important part of electronic financial administration, so the theory part focuses on that as well as e-invoicing. The aim of the case study is to investigate and compare the alternatives the markets have to offer for small companies. The comparison was made between three companies that offer electronic financial administration services as cloud services. Based on the results it can be said that digitalization has made electronic financial administration services available to smaller companies. Though a lot of positive evolvement has happened, there are still steps to be taken in developing the services for small companies – unfortunately the supply and demand do not quite yet meet. The final conclusions bring out some thoughts of the alternatives in the markets and recommendations for further studies....
Virtuaalitodellisuuslasien käyttö autojen myynnissä
(Laurea-ammattikorkeakoulu, 2016)
Opinnäytetyön tarkoituksena oli kartoittaa virtuaalitodellisuuslasien käyttökohteita uusien autojen verkkokaupassa ja luoda selvitettyjen tietojen pohjalta uusi palvelukonsepti. Palvelukonseptin avulla alan yritys pystyisi hyödyntämään...
. By researching how the headsets can be used in car sales before they become popular, the car retailer can gain an advantage in the market. The service plan for car retailers is based on the knowledge of the car dealership manager and the thesis writer. The first...
. By researching how the headsets can be used in car sales before they become popular, the car retailer can gain an advantage in the market. The service plan for car retailers is based on the knowledge of the car dealership manager and the thesis writer. The first...
Yritysasiakkaiden tyytyväisyys Terveystalon viestintään CASE: Lohja, Kirkkonummi ja Raasepori
(Laurea-ammattikorkeakoulu, 2016)
Opinnäyteyön aiheena oli tutkia Terveystalo Lohjan, Kirkkonummen ja Raaseporin asiakasyritysten tyytyväisyyttä heille suunnattuun viestintään. Tutkimuksen tarkoituksena oli löytää asiakasyritysten tyytyväisyyteen ja/tai tyytymättömyyteen johtaneet...
The aim of this thesis was to research Terveystalo Lohja’s, Kirkkonummi’s and Raasepori’s corporate customers’ satisfaction concerning the communication they receive from Terveystalo. The aim was to present to Terveystalo realistic development ideas that help to develop communication with corporate customers in order to increase customer satisfaction. The theoretical framework of the thesis dealt with customership, factors affecting customer satisfaction, as well as communications from many different angles. The theoretical framework was based on theory of communication, customer relationship and customer satisfaction, obtained from literature, articles and Internet sources. This thesis research method used was a quantitative research. The empirical data was collected by using a questionnaire that was sent to Terveystalo's corporate customers as an email invitation to participate in the research. The survey reached 140 corporate customers and the response rate was 47,1%. The respondents answered the questionnaire anonymously, and no individual respondent can therefore be identified from the answers. According to the results of the research, Terveystalo’s communication aimed at the corporate customers was found functional. The research found that small, less than 20 employee companies, as well as long-term, in excess of five years as customers, felt most satisfied with Terveystalo’s communication. In conclusion, Terveystalo’s corporate customers are generally satisfied with the communication. Terveystalo can take into account the corporate customers needs regarding communication. Based on the results, development ideas could be presented to Terveystalo that help improve customer satisfaction towards communication. The research found that local companies need more attention, and that is why Terveystalo should invest more in local communication. In this thesis it was found that by executing the questionnaire at regular intervals, the best results in communication with corporate customers are achieved. Communication with corporate customers could be developed with long term further research....
The aim of this thesis was to research Terveystalo Lohja’s, Kirkkonummi’s and Raasepori’s corporate customers’ satisfaction concerning the communication they receive from Terveystalo. The aim was to present to Terveystalo realistic development ideas that help to develop communication with corporate customers in order to increase customer satisfaction. The theoretical framework of the thesis dealt with customership, factors affecting customer satisfaction, as well as communications from many different angles. The theoretical framework was based on theory of communication, customer relationship and customer satisfaction, obtained from literature, articles and Internet sources. This thesis research method used was a quantitative research. The empirical data was collected by using a questionnaire that was sent to Terveystalo's corporate customers as an email invitation to participate in the research. The survey reached 140 corporate customers and the response rate was 47,1%. The respondents answered the questionnaire anonymously, and no individual respondent can therefore be identified from the answers. According to the results of the research, Terveystalo’s communication aimed at the corporate customers was found functional. The research found that small, less than 20 employee companies, as well as long-term, in excess of five years as customers, felt most satisfied with Terveystalo’s communication. In conclusion, Terveystalo’s corporate customers are generally satisfied with the communication. Terveystalo can take into account the corporate customers needs regarding communication. Based on the results, development ideas could be presented to Terveystalo that help improve customer satisfaction towards communication. The research found that local companies need more attention, and that is why Terveystalo should invest more in local communication. In this thesis it was found that by executing the questionnaire at regular intervals, the best results in communication with corporate customers are achieved. Communication with corporate customers could be developed with long term further research....
Työtyytyväisyystutkimus Case: Tikkanen Racing Oy
(Laurea-ammattikorkeakoulu, 2016)
Opinnäytetyömme tarkoitus oli selvittää työtyytyväisyyden taso Tikkanen Racing Oy:ssä ja Kellotrans Oy:ssä. Yrityksiä käsitellään opinnäytetyössä yhtenä kokonaisuutena niiden tiiviin yhteistyön vuoksi. Päätarkastelunäkökulmiksi valittiin...
Job Satisfaction Study – Case company Tikkanen Racing Oy The bachelor’s purpose was to figure out the job satisfaction level of companies Tikkanen Racing Oy and Kellotrans Oy. The two companies are handled as an entity because of their high collaboration level. The main focuses were Managerial work, communication, motivation and stress. These factors formed a fitting bigger picture of current job satisfaction in these companies. Infor-mation was gathered and based on that information useful data was given to the target companies The study was conducted primarily as a quantitative questionnaire to the target company’s employees. The questionnaire also had a few open-ended questions. Forms were given to the em-ployees of Tikkanen Racing Oy and Kellotrans Oy to be filled. Out of 16 employees 10 responded to the questions. The response percentage was 56.25%. Then the results were made in to graphs with excel. In the research it was discovered that most of Tikkanen Racing and Kellotrans Oy’s employees were satisfied at their work place. Motivation, tools and job safety were at a particularly high level. Work atmosphere and managerial work were also satisfactory. the Biggest concern to employ-ees were recieving payment benefits and the mental stress of the work. The employees of Tikkanen Raching and Kellotrans Oy were mostly satisfied at their work. Work motivation, tools and job safety were at an especially good level. The work atmosphere and man-agerial work were also satisfactory. Development ideas were made based on the results of the research. Development targets were teaching the vision and goals of the company, on the job briefing and stress related....
Job Satisfaction Study – Case company Tikkanen Racing Oy The bachelor’s purpose was to figure out the job satisfaction level of companies Tikkanen Racing Oy and Kellotrans Oy. The two companies are handled as an entity because of their high collaboration level. The main focuses were Managerial work, communication, motivation and stress. These factors formed a fitting bigger picture of current job satisfaction in these companies. Infor-mation was gathered and based on that information useful data was given to the target companies The study was conducted primarily as a quantitative questionnaire to the target company’s employees. The questionnaire also had a few open-ended questions. Forms were given to the em-ployees of Tikkanen Racing Oy and Kellotrans Oy to be filled. Out of 16 employees 10 responded to the questions. The response percentage was 56.25%. Then the results were made in to graphs with excel. In the research it was discovered that most of Tikkanen Racing and Kellotrans Oy’s employees were satisfied at their work place. Motivation, tools and job safety were at a particularly high level. Work atmosphere and managerial work were also satisfactory. the Biggest concern to employ-ees were recieving payment benefits and the mental stress of the work. The employees of Tikkanen Raching and Kellotrans Oy were mostly satisfied at their work. Work motivation, tools and job safety were at an especially good level. The work atmosphere and man-agerial work were also satisfactory. Development ideas were made based on the results of the research. Development targets were teaching the vision and goals of the company, on the job briefing and stress related....
Asiakastyytyväisyystutkimus : case: Jalkine Differt Ky
(Laurea-ammattikorkeakoulu, 2016)
Tämä opinnäytetyö käsittelee Nurmijärvellä sijaitsevan kenkäkaupan, Jalkine Differtin, asiakastyytyväisyyttä tehdyn tutkimuksen pohjalta. Tutkimus haluttiin tehdä, sillä aikaisempaa vertailupohjaa ei ole ja liikkeen yrittäjä sekä nimi ovat...
Customer satisfaction research : case: Jalkine Differt Ky This thesis is about customer satisfaction in a shoe shop in Nurmijärvi, called Jalkine Differt Ky, and it’s based on customer satisfaction research. Research was needed to be implemented because there is no previous research about customer satisfaction and both the entrepreneur and the name of the shop have changed three years ago. There has been a shoe shop in Nurmijärvi for 50 years so it’s well known among the citizens. The clientele has changed, so it was a good time to survey the status of the shop by asking for example about satisfaction relating to product assortment. The most important things to find out were customer satisfaction in connection with the personnel, product assortment and aspects of the shop itself. Visibility of the shop through different channels and where customers want the information were important things. This was because marketing channels of the shop have changed since the previous entrepreneur was in charge of the business. The open questions used helped to find out what customers would change in the operation and what kind of products they would like to add to the assortment. Before executing the survey and collecting data there was theoretical base which was written supporting the practical part. It consisted of retailing, selling and customer service, marketing communications relating to the shop and research methods which were mostly emphasized as quantitative research and planning the form, execution and analyzing answers. Research was done by using a quantitative method because it was the best option for this purpose and the answers were to be collected in the shop so the response rate would be as high as possible. Customer satisfaction research was executed during two weeks and there were 67 answers which was higher than the original goal (50 answers). The results of the research gave useful knowledge about which marketing channels the shop should use and how satisfied the customers were in relation to the personnel and product assortment. With the help of the research it was found that the service approach and professional ability of the personnel received the most attention and comments. Advertising and marketing the shop were things that the shop should invest more in using ads such as Facebook and increasing decoration of the shop window. The research was successful because it gave answers to what the questions wanted and it is a good base for other customer satisfaction research in the future. There were some faults in the form which was used but they didn’t have a huge effect on results. The majority of the respondents were women but women are also the majority of the clientele. The results of the research gave important information about developing marketing communication and improving the available assortment of products at the shop....
Customer satisfaction research : case: Jalkine Differt Ky This thesis is about customer satisfaction in a shoe shop in Nurmijärvi, called Jalkine Differt Ky, and it’s based on customer satisfaction research. Research was needed to be implemented because there is no previous research about customer satisfaction and both the entrepreneur and the name of the shop have changed three years ago. There has been a shoe shop in Nurmijärvi for 50 years so it’s well known among the citizens. The clientele has changed, so it was a good time to survey the status of the shop by asking for example about satisfaction relating to product assortment. The most important things to find out were customer satisfaction in connection with the personnel, product assortment and aspects of the shop itself. Visibility of the shop through different channels and where customers want the information were important things. This was because marketing channels of the shop have changed since the previous entrepreneur was in charge of the business. The open questions used helped to find out what customers would change in the operation and what kind of products they would like to add to the assortment. Before executing the survey and collecting data there was theoretical base which was written supporting the practical part. It consisted of retailing, selling and customer service, marketing communications relating to the shop and research methods which were mostly emphasized as quantitative research and planning the form, execution and analyzing answers. Research was done by using a quantitative method because it was the best option for this purpose and the answers were to be collected in the shop so the response rate would be as high as possible. Customer satisfaction research was executed during two weeks and there were 67 answers which was higher than the original goal (50 answers). The results of the research gave useful knowledge about which marketing channels the shop should use and how satisfied the customers were in relation to the personnel and product assortment. With the help of the research it was found that the service approach and professional ability of the personnel received the most attention and comments. Advertising and marketing the shop were things that the shop should invest more in using ads such as Facebook and increasing decoration of the shop window. The research was successful because it gave answers to what the questions wanted and it is a good base for other customer satisfaction research in the future. There were some faults in the form which was used but they didn’t have a huge effect on results. The majority of the respondents were women but women are also the majority of the clientele. The results of the research gave important information about developing marketing communication and improving the available assortment of products at the shop....
Henkilökunnan odotukset kehityskeskusteluista Apti Oy:ssä
(Laurea-ammattikorkeakoulu, 2016)
, turhautumia ja toiveita työarjen suhteen. Tutkimuksen ongelmana on selvittää, minkälaiset kokemukset henkilöstöllä on kehityskeskusteluista ja mitä odotuksia mahdollisista tulevista keskustelutilanteista. Opinnäytetyö on Apti Oy:lle opas ja tutkimustulokset...
are according to the employees most important and useful in the performance appraisal. The thesis was commissioned by Apti Oy and the performance appraisal is a completely new subject to their human resources management. This thesis researches Apti Oy’s...
are according to the employees most important and useful in the performance appraisal. The thesis was commissioned by Apti Oy and the performance appraisal is a completely new subject to their human resources management. This thesis researches Apti Oy’s...
Kohderyhmän selvittäminen ja tavoittaminen sähköiselle ruoantilauspalveluyritykselle : case: Deli Piste Oy
(Laurea-ammattikorkeakoulu, 2016)
Opinnäytetyö toteutettiin kyselytutkimuksena Deli Piste Oy:lle, joka tarjoaa erityisesti yrityksille sähköistä ruoantilauspalvelua pääkaupunkiseudulla. Opinnäytetyö oli kvantitatiivinen tutkimus, jolla kartoitettiin Deli Piste Oy:n mahdollista...
The thesis was an assignment for an online food ordering platform. The object was to make a questionnaire survey of people who work or live in Helsinki, Espoo or Vantaa. The aim was to solve the possible target group of Deli Piste, its overall visibility (particularly in social media) and search for competitors. Additionally to clarify the different ways to reach the target group more effectively. The objective was to achieve a response of 50 answers to the questionnaire. The theoretical part consists of the brand and the means to reach the target group (which included the segmentation, the marketing communications, advertising, social media and committing customers). The survey was implemented with an e-form questionnaire and was send to over 200 participants via e-mail. The questionnaire included eleven questions and the respondents had the possibility to participate in a raffle. There was also the possibility to win a gift card (10€) for Deli Piste Oy Catering. Half of the participants were women and half men and there were no differences between the answers given by the different genders. The survey was successfully focused because most of them lived or worked on Helsinki, Espoo or Vantaa and the majority would use the services at dinnertime and the images of the services were positive. The majority searched for information from the companies’ webpages and Facebook and the most interesting posts found were reviewed. Deli Piste should consider cooperation with bloggers or press as they could write reviews and articles about Deli Piste. This could make Deli Piste more visible in Helsinki, Espoo and Vantaa....
The thesis was an assignment for an online food ordering platform. The object was to make a questionnaire survey of people who work or live in Helsinki, Espoo or Vantaa. The aim was to solve the possible target group of Deli Piste, its overall visibility (particularly in social media) and search for competitors. Additionally to clarify the different ways to reach the target group more effectively. The objective was to achieve a response of 50 answers to the questionnaire. The theoretical part consists of the brand and the means to reach the target group (which included the segmentation, the marketing communications, advertising, social media and committing customers). The survey was implemented with an e-form questionnaire and was send to over 200 participants via e-mail. The questionnaire included eleven questions and the respondents had the possibility to participate in a raffle. There was also the possibility to win a gift card (10€) for Deli Piste Oy Catering. Half of the participants were women and half men and there were no differences between the answers given by the different genders. The survey was successfully focused because most of them lived or worked on Helsinki, Espoo or Vantaa and the majority would use the services at dinnertime and the images of the services were positive. The majority searched for information from the companies’ webpages and Facebook and the most interesting posts found were reviewed. Deli Piste should consider cooperation with bloggers or press as they could write reviews and articles about Deli Piste. This could make Deli Piste more visible in Helsinki, Espoo and Vantaa....
Virastopostin tehokkuus ulosotossa : case: Helsingin ulosottovirasto
(Laurea-ammattikorkeakoulu, 2016)
Tämä opinnäytetyö tarkastelee Helsingin ulosottoviraston virastosähköpostiin tulevia asiakirjoja sekä virastopostin käsittelyyn vaikuttavia seikkoja. Virastopostin käsittelyn tavoitteena on, ettei viestejä kierrätettäisi turhaan henkilöltä toiselle...
This thesis examines documents which arrives to the office e-mail address of the Helsinki enforcement office and also facts which affect the handling of the office mail. The objective of the mail handling is to stop circulating messages and documents from one person to another and aim to transmit them directly to the right person or team. The proper handling of e-mail messages and documents, guarantees the realization of the creditors and debtors legal protection. The subject of my thesis came from the Helsinki enforcement office because the office had a need to clarify the functionality and effectiveness of the e-mail traffic. The theoretical part of the work deals with the purpose of the recovery proceedings, the organisation of the recovery proceedings and with the ongoing enforcement restructuring project. The theoretical part includes also the main principles of the recovery proceedings which is a central part of the operation because they regulate the ways of action of execution authorities. Also the way of handling the office post is included as a separate theory part. Three surveys were conducted in this work and I used a qualitative research method with them. The first survey was sent to the enforcement’s recovery proceedings restructuring project office. The purpose was to clarify the future changes in the recovery proceedings. The objective of the second survey was to clarify the problems which are related to the mail handling from the office staff point of view. The third survey was carried out by interviewing the group which deals with the documents concerning backings and changes. The purpose of this study was to clarify how the mail handling shift is managed, the challenges of the assignment and how attention has been paid to the protection of the customer’s privacy in electronic communication. The interview material of this study was transcribed, in other words the recorded material was written word for word. Based on the second and third research, we managed to work out the main problems which was how the messages are circled from one person to another as well as receiving and sending secured messages. The process of the mail handling should be developed so that messages would route immediately to the right places. The problems could be resolved with the right training and updated instructions....
This thesis examines documents which arrives to the office e-mail address of the Helsinki enforcement office and also facts which affect the handling of the office mail. The objective of the mail handling is to stop circulating messages and documents from one person to another and aim to transmit them directly to the right person or team. The proper handling of e-mail messages and documents, guarantees the realization of the creditors and debtors legal protection. The subject of my thesis came from the Helsinki enforcement office because the office had a need to clarify the functionality and effectiveness of the e-mail traffic. The theoretical part of the work deals with the purpose of the recovery proceedings, the organisation of the recovery proceedings and with the ongoing enforcement restructuring project. The theoretical part includes also the main principles of the recovery proceedings which is a central part of the operation because they regulate the ways of action of execution authorities. Also the way of handling the office post is included as a separate theory part. Three surveys were conducted in this work and I used a qualitative research method with them. The first survey was sent to the enforcement’s recovery proceedings restructuring project office. The purpose was to clarify the future changes in the recovery proceedings. The objective of the second survey was to clarify the problems which are related to the mail handling from the office staff point of view. The third survey was carried out by interviewing the group which deals with the documents concerning backings and changes. The purpose of this study was to clarify how the mail handling shift is managed, the challenges of the assignment and how attention has been paid to the protection of the customer’s privacy in electronic communication. The interview material of this study was transcribed, in other words the recorded material was written word for word. Based on the second and third research, we managed to work out the main problems which was how the messages are circled from one person to another as well as receiving and sending secured messages. The process of the mail handling should be developed so that messages would route immediately to the right places. The problems could be resolved with the right training and updated instructions....









