Haku
Viitteet 1191-1200 / 2981
Verkkolaskutuksen käyttöönoton haasteet ja ongelmat pienillä ja keskisuurilla yrityksillä
(Laurea-ammattikorkeakoulu, 2016)
Opinnäytetyön tavoitteena oli selvittää verkkolaskutuksen käyttöönoton haasteita ja ongelmia pienillä ja keskisuurilla yrityksillä. Tutkimuskysymyksenä oli ”Mitä ongelmia ja haasteita verkkolaskutukseen siirtyminen aiheuttaa?”. Tavoitteena oli etsiä...
The challenges and problems of transition of e-invoicing in small and medium sized companies The purpose of this thesis was to examine problems of transitioning to electronical invoicing from the viewpoint of small and medium-sized companies. In this thesis the research question was “What problems and challenges transition to electronic invoicing causes?” The aim of the thesis was to find the most common problems arising from the transition. The reader of the thesis receives comprehensive understanding of electronical financial management, e-invoicing and its deployment. The theoretical section of this thesis deals with electronical financial management and e-invoicing in general. Theory consists of electrification of both sales and purchase invoices and the benefits electronic invoicing brings to companies. In addition, the theoretical section browses through the transition process and problems of transition, handles operators providing e-invoicing, as well as standards and official statute. The research method was qualitative research. In the thesis I created a survey that was sent to suitable companies. The survey was sent to 46 small and medium-sized companies, 16 of which answered in the given timeframe. Survey’s questions were created with care and information from theoretical part was utilized. The answers from the survey were dismantled and created to text by using content analysis also with assistance of literature that covers qualitative research. The survey provided precious information and different viewpoints regarding e-invoicing. Majority of respondents used e-invoicing and were satisfied to it but still many companies had many kinds of problems and challenges in the deployment of e-invoicing. The results of this research clearly point out that there are still problems in the deployment of e-invoicing for small and medium-sized companies. Productizing the e-invoicing needs still development and improvement, though we have seen advancement during the recent years. There have been repetitive problems arising from the software usage, as well as communication problems between operators and companies....
The challenges and problems of transition of e-invoicing in small and medium sized companies The purpose of this thesis was to examine problems of transitioning to electronical invoicing from the viewpoint of small and medium-sized companies. In this thesis the research question was “What problems and challenges transition to electronic invoicing causes?” The aim of the thesis was to find the most common problems arising from the transition. The reader of the thesis receives comprehensive understanding of electronical financial management, e-invoicing and its deployment. The theoretical section of this thesis deals with electronical financial management and e-invoicing in general. Theory consists of electrification of both sales and purchase invoices and the benefits electronic invoicing brings to companies. In addition, the theoretical section browses through the transition process and problems of transition, handles operators providing e-invoicing, as well as standards and official statute. The research method was qualitative research. In the thesis I created a survey that was sent to suitable companies. The survey was sent to 46 small and medium-sized companies, 16 of which answered in the given timeframe. Survey’s questions were created with care and information from theoretical part was utilized. The answers from the survey were dismantled and created to text by using content analysis also with assistance of literature that covers qualitative research. The survey provided precious information and different viewpoints regarding e-invoicing. Majority of respondents used e-invoicing and were satisfied to it but still many companies had many kinds of problems and challenges in the deployment of e-invoicing. The results of this research clearly point out that there are still problems in the deployment of e-invoicing for small and medium-sized companies. Productizing the e-invoicing needs still development and improvement, though we have seen advancement during the recent years. There have been repetitive problems arising from the software usage, as well as communication problems between operators and companies....
Myyjän merkitys miesten ostokäyttäytymiseen Case Dressmann Tikkuri
(Laurea-ammattikorkeakoulu, 2016)
asiakaspalvelua. Onnistuneessa myyntitapahtumassa on tärkeää, että myyjät tietävät, mitä asiakkaat myyjiltä haluavat ja mihin kysymyksiin he kaipaavat vastauksia. Tutkimuksen kautta myyjät tietävät, missä osa-alueessa asiakkaat tarvitsevat erityisesti myyjän apua...
The effect of a sales person on men consumers’ purchasing behaviour The purpose of this thesis was to observe the questions consumers ask from sales persons and what factors affect the success of additional sales. In addition, how the questions changed according to the sex of the consumer were observed and also whether consumers came to the store alone or with someone. The results can be used to improve customer service of the store. It is important sales persons know what customers want from a salesperson and what kind of questions they have. By examining additional sales, the store knows what things affect the success of additional sales. The theoretical section focuses on men’s shopping behaviour and the effect of a sales person on consumers’ purchasing behaviour. This observational study was conducted in the Dressmann store in the Tikkuri shopping center, during the author’s work hours. The customers were observed and the findings were written down after the customer contact. The result were then analysed using Microsoft Excel. According to the results, men needed help in findingthe location of a specific piece of clothing in a store, choosing the color of the garment, finding a piece of clothing with a specific color and finding a specific model for the garment. Men did not ask many questions. The role of the sales person was to take control and ask the questions from the client and find out what the client needs. Customers needed help mostly when they were buying a suit. When a customer found the piece of clothing he was looking for, 35% of the customers complemented their purchase by buying additional products that the sales person was suggesting to them. According to this, additional sales plays a big role in the overall trade. If the sales could not fulfil the original need of a client, there was no additional sales at all. The surprising thing about the observation was the low amount of questions from the customers. They were expecting that the sales person asks the questions from them, not vice versa.The interesting thing about the additional sales was that people did not want to buy anything else, if their original need was not fulfilled....
The effect of a sales person on men consumers’ purchasing behaviour The purpose of this thesis was to observe the questions consumers ask from sales persons and what factors affect the success of additional sales. In addition, how the questions changed according to the sex of the consumer were observed and also whether consumers came to the store alone or with someone. The results can be used to improve customer service of the store. It is important sales persons know what customers want from a salesperson and what kind of questions they have. By examining additional sales, the store knows what things affect the success of additional sales. The theoretical section focuses on men’s shopping behaviour and the effect of a sales person on consumers’ purchasing behaviour. This observational study was conducted in the Dressmann store in the Tikkuri shopping center, during the author’s work hours. The customers were observed and the findings were written down after the customer contact. The result were then analysed using Microsoft Excel. According to the results, men needed help in findingthe location of a specific piece of clothing in a store, choosing the color of the garment, finding a piece of clothing with a specific color and finding a specific model for the garment. Men did not ask many questions. The role of the sales person was to take control and ask the questions from the client and find out what the client needs. Customers needed help mostly when they were buying a suit. When a customer found the piece of clothing he was looking for, 35% of the customers complemented their purchase by buying additional products that the sales person was suggesting to them. According to this, additional sales plays a big role in the overall trade. If the sales could not fulfil the original need of a client, there was no additional sales at all. The surprising thing about the observation was the low amount of questions from the customers. They were expecting that the sales person asks the questions from them, not vice versa.The interesting thing about the additional sales was that people did not want to buy anything else, if their original need was not fulfilled....
Uuden nosto-ovituotteen lanseeraaminen
(Laurea-ammattikorkeakoulu, 2016)
Opinnäytetyön tarkoituksena oli arvioida lanseerausmahdollisuuksia uudelle RSD-01 Hybrid DIY-nosto-ovelle. Lisäksi tavoitteena oli kartoittaa mahdollisuuksia toimeksiantajamme B-W Doorin kilpailuaseman parantamiseksi ...
Pivo säästämisen työkaluna
(Laurea-ammattikorkeakoulu, 2016)
Opinnäytetyö käsittelee mobiililompakkosovellus Pivon kehittämistä säästämisen kannalta. Aihe valittiin, koska Pivossa ei ole säästämisen ominaisuuksia, eikä Pivoa ole tutkittu säästämisen kannalta aikaisemmin. Aihetta lähestyttiin...
This thesis examines the possibility of developing the mobile wallet application Pivo as a tool for saving. The theme was chosen because there are no saving features included at the moment and no previous research has been done on Pivo in terms of saving. The subject was approached from the perspective of how to motivate Generation Y to save money. Saving behaviour was investigated qualitatively with theme interviews. Generation Y refers to individuals born between 1980 and 1996. The thesis aims to advance the awareness of the Pivo as a saving tool and motivation factors in saving generally. Development proposals arising from the thesis will motivate users to save more effectively. The whole project was accomplished for Laurea University of Applied Sciences and Pivo Wallet Ltd which commissioned the project. The thesis used benchmarking as a qualitative research method. In benchmarking the main focus was to find out differences and similarities by comparing Pivo and other well-known mobile applications for saving. The results of the benchmarking were used to create themes and development proposals for further qualitative research. This research was accomplished by using personal interviews and round table method. The main problem of the research was to determine the saving motives of Generation Y. A subsidiary aim was to find out differences between mobile applications. The theoretical framework of the thesis report examines saving in general and in Finland. This chapter also discusses the history of saving, consumption, saving motives and a theoretical way of saving. Subchapters establish the main concepts and create a basis for the empirical research, which is outlined in the subsequent chapter and includes an overview of benchmarking theories and the research. Finally, the results and analyses of the qualitative research are presented on the themes of saving generally, Pivo as a mobile application and Pivo as a saving tool. The final results are development proposals and suggestions for further research. On the basis of the results, Generation Y can be described as saving for short and long periods at the same time by using different saving methods. The main points which came out from the interview were continuous saving and the need to follow a saving plan. Financial security, preparing for retirement and rewarding oneself were the common motives for saving. Savings accounts, different kinds of investment products and tax optimisation were the most popular ways to save money. Objectives were scaled from a short-term rewarding to the long-term economic independence. Pivo’s users focus on the benefits of using the application, such as CityShoppari, budgets, monitoring an account balance and consumption. The advantages of using Pivo are its user-friendly interface, continuous development and being able to monitor one’s finances. Its disadvantages are Pivo’s separation from the mobile bank application and the focus only on consumption. Reactions for development proposals were positive and even enthusiastic....
This thesis examines the possibility of developing the mobile wallet application Pivo as a tool for saving. The theme was chosen because there are no saving features included at the moment and no previous research has been done on Pivo in terms of saving. The subject was approached from the perspective of how to motivate Generation Y to save money. Saving behaviour was investigated qualitatively with theme interviews. Generation Y refers to individuals born between 1980 and 1996. The thesis aims to advance the awareness of the Pivo as a saving tool and motivation factors in saving generally. Development proposals arising from the thesis will motivate users to save more effectively. The whole project was accomplished for Laurea University of Applied Sciences and Pivo Wallet Ltd which commissioned the project. The thesis used benchmarking as a qualitative research method. In benchmarking the main focus was to find out differences and similarities by comparing Pivo and other well-known mobile applications for saving. The results of the benchmarking were used to create themes and development proposals for further qualitative research. This research was accomplished by using personal interviews and round table method. The main problem of the research was to determine the saving motives of Generation Y. A subsidiary aim was to find out differences between mobile applications. The theoretical framework of the thesis report examines saving in general and in Finland. This chapter also discusses the history of saving, consumption, saving motives and a theoretical way of saving. Subchapters establish the main concepts and create a basis for the empirical research, which is outlined in the subsequent chapter and includes an overview of benchmarking theories and the research. Finally, the results and analyses of the qualitative research are presented on the themes of saving generally, Pivo as a mobile application and Pivo as a saving tool. The final results are development proposals and suggestions for further research. On the basis of the results, Generation Y can be described as saving for short and long periods at the same time by using different saving methods. The main points which came out from the interview were continuous saving and the need to follow a saving plan. Financial security, preparing for retirement and rewarding oneself were the common motives for saving. Savings accounts, different kinds of investment products and tax optimisation were the most popular ways to save money. Objectives were scaled from a short-term rewarding to the long-term economic independence. Pivo’s users focus on the benefits of using the application, such as CityShoppari, budgets, monitoring an account balance and consumption. The advantages of using Pivo are its user-friendly interface, continuous development and being able to monitor one’s finances. Its disadvantages are Pivo’s separation from the mobile bank application and the focus only on consumption. Reactions for development proposals were positive and even enthusiastic....
Sosiaalisen median markkinointisuunnitelma nonprofit-organisaatiolle : case: Comms.-ohjauspalvelu
(Laurea-ammattikorkeakoulu, 2016)
Opinnäytetyön tavoitteena oli kehittää Comms.-ohjauspalvelun markkinointia sosiaalisessa mediassa ja edesauttaa sitä kautta organisaation tunnettuutta sekä toimintaa. Organisaatio on vasta aloittanut toimintansa, mutta on aloittanut toimintansa...
Target of this thesis was to improve social media marketing of the Comms. Guiding Services and that way develop awareness and operations of the organization. The organization has just begun the business but it already has the social media in use...
Target of this thesis was to improve social media marketing of the Comms. Guiding Services and that way develop awareness and operations of the organization. The organization has just begun the business but it already has the social media in use...
Markkinointisuunnitelma Case: Activer Oy
(Laurea-ammattikorkeakoulu, 2016)
Markkinointisuunnitelma
Case: Activer Oy
Työ tehtiin yhteistyössä toimeksiantajan kanssa, joka oli Activer Oy ja siinä hyödynnettiin teoreettista viitekehystä, jossa käsitellään markkinointiviestinnän ja markkinoinnin ...
Kaupungin markkinointi sosiaalisessa mediassa Case: Järvenpää
(Laurea-ammattikorkeakoulu, 2016)
Opinnäytetyö käsitteli sosiaalisen median käyttöä Järvenpään kaupungin markkinoinnissa ja näkyvyyden ja tunnettavuuden parantamisessa sekä imagon luomisessa. Toimeksiantaja Järvenpään kaupunkikehitys halusi vertailun kaupunkien sosiaalisen median...
, business, errand-running and employment. The aim of the assignment, this thesis, was to find better ways and channels for the message of the city for marketing purposes, to improve the communication and marketing through social media. The thesis...
, business, errand-running and employment. The aim of the assignment, this thesis, was to find better ways and channels for the message of the city for marketing purposes, to improve the communication and marketing through social media. The thesis...
Ammatillinen osaaminen avain menestykseen : Case: Tilitoimisto X Oy
(Laurea-ammattikorkeakoulu, 2016)
Opinnäytetyön tavoitteena oli tutkia tilitoimisto X Oy:n henkilöstön ammatillisen osaamisen kehittämistä tarkastamalla yrityksessä käytettäviä kehittämismenetelmiä, jotka jaettiin karkeasti kolmeen ryhmään: johdon ja esimiestasolla toteuttavat...
Verkkokaupan palvelukanavat
(Laurea-ammattikorkeakoulu, 2016)
Opinnäytetyö toteutettiin kehityshankkeena erikoiskaupan toimialalla toimivalle yritykselle. Kohdeyrityksenä on iso kotimainen konserni, joka toimii useilla eri toimialoilla niin kansallisesti kuin kansainvälisestikin. Opinnäytetyössä keskityttiin pääasiassa kuluttajaverkkokaupan palvelu- ja palauteprosessien kehittämiseen toimeksiantajayritykselle, joten pääasiallinen
kohderyhmä oli kuluttaja-asiakkaat ja heidän odotuksensa digitaalisilta palvelukanavilta. Opinnäytetyön tavoite oli tutkia ja kehittää kohdeyrityksen digitaalisten palvelukanavia mahdollisimman kustannustehokkaiksi. Opinnäytetyön tarkoitus ei ole kuvata pelkästään palautteiden kulkua järjestelmissä vaan tutkia liiketoiminnan eri osa-alueita, jotta tiedetään mitä tietoa tarvitaan laajemmin liiketoiminnan kehittämiseksi. Opinnäytetyössä perustellaan järjestelmien tarpeellisuus ja tutkielmaa ja sen tuloksia voidaan hyödyntää sovellettuna laajemmin eri toimialoilla.
Opinnäytetyö oli tehty kehittämishankkeena, jossa on käytetty pääasiassa kvalitatiivista tutkimusmenetelmää. Tieto on kerätty haastattelemalla ja havainnollistamalla sekä hyödyntämällä
kohdeyrityksen tuotannosta saatuja kvantitatiivisia raportteja suuntaa-antavasti. Opinnäytetyötä oli lisäksi tuettu kvantitatiivisella tutkimusmenetelmällä. Lisäksi tutkimusta oli tuettu
verkkokaupan asiakkaille tehdyllä kyselyllä. Opinnäytetyössä oli tutkittu eri järjestelmiä ja taustajärjestelmiä, joita käytetään asiakaspalautteiden käsittelyssä, ja tutkitaan syytä miksi
kyseiset järjestelmät ovat käytössä. Opinnäytetyössä oli kuvattu suppeasti järjestelmäympäristö. Kohdeyrityksen digitaaliset palveluprosessit ovat pääasiassa hyvät, mutta palautteiden
tehokkaammassa analysoinnissa ja hyödyntämisessä liiketoiminnan eri osa-alueilla on kehitettävää. Opinnäytetyön kehitysehdotuksia tarjotaan kohdeyrityksen käyttöön....
in the more effective analysis of feedback and exploitation of received information in different areas of business. The thesis and its research results can be utilized widely in different industries....
in the more effective analysis of feedback and exploitation of received information in different areas of business. The thesis and its research results can be utilized widely in different industries....
Taloushallinnon täsmäopas aloittavan Yritys X:n omistajille
(Laurea-ammattikorkeakoulu, 2016)
Opinnäytetyön aiheena oli tutustua taloushallinnon näkökulmasta yrittämisen ja yritystoiminnan aloittamiseen. Aihe työlle syntyi yhteistyössä osakeyhtiö Yritys X:n kanssa, koska he kokivat tarvetta ja apua taloushallinnon teemojen parissa. Lopullinen aihe muotoutui taloushallinnon oppaaksi aloittavalle yrittäjälle. Teorian ja tutkimuksen avulla opinnäytetyöhön saatiin kasattua ne tärkeimmät teemat, joita Yritys X:n omistajat tarvitsivat. Jotta työ olisi hyödyllinen myös tulevaisuudessa, sen kirjoittamisessa pyrittiin tuomaan esille myös mahdollisia tulevaisuuden teemoja. Oli myös tärkeää, että työ voitaisiin muokata muita yrityksiä varten.
Opinnäytetyön rakenne perustuu teoriaan ja tutkimukseen. Teoriaosassa pyritään selventämään taloushallinnon eri aihealueita, jotka ovat tärkeässä osassa uutta yritystä perustettaessa. Työssä tutustutaan yrityksen rahoittamiseen, vakuutuksiin, verotukseen ja kirjanpitoon sekä mahdollisesti tulevaisuudessa työnantajana toimiseen. Jotta työ olisi toimiva myös yrittäjän näkökulmasta, on tekstissä esitelty muutamia internetsivustoja, jotka ovat tärkeitä yritystoiminnassa.
Tutkimusosio koostuu toiminnallisesta tutkimuksesta, jossa on käytetty laadullista eli kvalitatiivista tutkimusta. Tutkimus tehtiin puolistrukturoituna teemahaastatteluna, jotta haastattelusta saataisiin mahdollisimman tehokas opinnäytetyön aiheen kannalta. Tutkimusta varten haastateltiin kuutta yrittäjää, joista kaksi oli Yritys X:n omistajia. Muut neljä ovat toimineet yritysmaailmassa jo pidempään, toiset muutamia vuosia, toiset pidempään. Haastattelut tehtiin maalis-huhtikuussa 2016. Kvalitatiivisen tutkimuksen tukena käytettiin muutaman vuoden takaista kyselytutkimustani, joka koski aloittaville yrittäjille suunnattuja palveluita. Kyselytutkimuksen lomake oli strukturoitu ja se lähetettiin aikanaan n. 200 yrittäjälle. Kyselytutkimus tehtiin vuonna 2014.
Tulokset molemmista tutkimuksista kuvastivat kasvavaa avuntarvetta yrittäjyyden alussa. Useat yrittäjät kokivat, että he ’olivat yksin’ eivätkä saaneet tarvitsemaansa apua. Haastatteluilla selvisi, että yrittäjien tietotaito kasvaa suunnattomasti, kun yritystoiminta on käynnissä, mutta alkuvaiheille yrittäjät tarvitsisivat tukea eri tahoilta. Taloushallinnon opas koettiin tärkeänä, kunhan se on toimiva ja helposti ymmärrettävä. Opas ei saa myöskään olla liian pitkä.
Tulevaisuuden tutkimuksena olisi mielenkiintoista keskittyä yrittäjien toiminnan ja tietotaidon kasvuun vuosien aikana ja seurata, kuinka erilaiset yritystoiminnot tulevat muuttumaan globalisaation mukana....
management topics. The final topic became a financial guide for a starting entrepreneuers. With theory and research the thesis was put together with the main themes, like financing, accounting and taxation, that Company X’s owners needed. Hope...
management topics. The final topic became a financial guide for a starting entrepreneuers. With theory and research the thesis was put together with the main themes, like financing, accounting and taxation, that Company X’s owners needed. Hope...









