Haku
Viitteet 1831-1840 / 2981
Rekrytointi- ja perehdyttämisprosessi Myyntimestarit Oy:ssä
(Laurea-ammattikorkeakoulu, 2013)
työhönottotilanteessa hyödynnettävistä haastattelukysymyksistä sekä perehdyttäjälle muistilista perehdytyksessä työntekijälle kerrottavista työsuhteeseen ja työhön liittyvistä asioista. Lisäksi opinnäytetyö antoi toimeksiantajayrityksen myyntihenkilöstölle tiiviin...
Recruitment and initiation process in Myyntimestarit Ltd The aim of this functional thesis was to give information about recruitment, initiation and sales work to Myyntimestarit Ltd. Its aim was also to produce a list of interview questions for recruitment meetings and the initiator´s check list of matters related to employment and work described to the employee. In addition, the thesis gave a compact information package to practical sales work for the sales personnel of the company. This thesis studied theory related to recruitment, initiation and sales work based on literature of those fields. The recruitment section dealt with the different phases of the recruitment process from the assessment of the need of labour force to drawing up the employment contract and legislation regulating the recruitment. It also handled the progress of the initiation process of the new employee in the initiation section. The sales work section described the sales process, the characteristics of a good seller and legislation regulating telemarketing. The thesis included a qualitative study which was carried out as a theme interview and directed to the directors, superiors and employees of Myyntimestarit Ltd. The results of the study of the thesis were based on the answers from the interviews. The appendices of the thesis include the recruitment questions, the form of personal data, and the check list of the initiator, the initiator´s guide to sales personnel and the questions of the theme interview. There are for example information about voice control and verbal communication of the seller, the different sectors of sales occasions and making the sales contacts with customers in the initiator´s guide....
Recruitment and initiation process in Myyntimestarit Ltd The aim of this functional thesis was to give information about recruitment, initiation and sales work to Myyntimestarit Ltd. Its aim was also to produce a list of interview questions for recruitment meetings and the initiator´s check list of matters related to employment and work described to the employee. In addition, the thesis gave a compact information package to practical sales work for the sales personnel of the company. This thesis studied theory related to recruitment, initiation and sales work based on literature of those fields. The recruitment section dealt with the different phases of the recruitment process from the assessment of the need of labour force to drawing up the employment contract and legislation regulating the recruitment. It also handled the progress of the initiation process of the new employee in the initiation section. The sales work section described the sales process, the characteristics of a good seller and legislation regulating telemarketing. The thesis included a qualitative study which was carried out as a theme interview and directed to the directors, superiors and employees of Myyntimestarit Ltd. The results of the study of the thesis were based on the answers from the interviews. The appendices of the thesis include the recruitment questions, the form of personal data, and the check list of the initiator, the initiator´s guide to sales personnel and the questions of the theme interview. There are for example information about voice control and verbal communication of the seller, the different sectors of sales occasions and making the sales contacts with customers in the initiator´s guide....
Sosiaalisen median käyttöönottosuunnitelma Case: Office Plus Oy
(Laurea-ammattikorkeakoulu, 2013)
Opinnäytetyön tavoitteena oli tuottaa toimistotarvikealan yritykselle perusteellinen suunnitelma sosiaalisen median työkalujen käyttöönotosta, jota yrityksen on määrä hyödyntää liiketoiminnassaan. Työn kohdeyritys on ...
Etäjohtaminen Danske Bankissa
(Laurea-ammattikorkeakoulu, 2013)
Tämän opinnäytetyön tavoitteena oli tuottaa konkreettisia kehitysehdotuksia etäjohtamisesta kohdeyritykselle, Danske Bankille. Työn tarkoituksena oli toteuttaa mahdollisimman tarkka ja selkeä kuvaus Danske Bankin etäjohtamisen nykytilasta ja siinä...
Telemanagement in Danske Bank The purpose of the thesis was to produce concrete development proposals for telemanagement to the target company, Danske Bank. The objective of the study was to find out the current situation and problems of Danske Bank´s telemanagement. The theoretical framework was based on telework and its different definitions, telemanagement and its challenges, the present state of telemanagement and the communication which are used in telemanagement. A qualitative research was chosen as the research method. The research was conducted with semi-structured questionnaires which were sent by e-mail to the target groups, which included all Danske Bank´s telemanagers in Finland and all service advisors in Uusimaa. The questions were formatted as open questions which were divided into six different sections: basic information, general information of telemanagement, challenges of telemanagement, defects of the telemanagement, development of the management and communicational channels and tools of telemanagement in Danske Bank. The results showed that most of the interviewees had not been given familiarization training to telemanagement and therefore most of the interviewees had also encountered some problems and deficiencies in telemanagement. However, all respondents thought that the telemanagement in Danske Bank is good In conclusion it can be said that there was a connection between familiarization and the noticeable problems. Therefore the first development proposal was that familiarization of telemanagement and other big changes in the organization should be carried out. The second development proposition was that everybody would stick with the agreed meetings and the manager could find a date once a month for these meetings. The third development proposal was that the deputy managers´ contact information would be known by all subordinates. The fourth suggestion was that the service advisors would be arranged a common discussion area where they can join the conversation freely. Suggested topics for further research include that the company studies the quality of telemanagement in Danske Bank after the familiarization, in other words how much effect the familiarization has had in the target company....
Telemanagement in Danske Bank The purpose of the thesis was to produce concrete development proposals for telemanagement to the target company, Danske Bank. The objective of the study was to find out the current situation and problems of Danske Bank´s telemanagement. The theoretical framework was based on telework and its different definitions, telemanagement and its challenges, the present state of telemanagement and the communication which are used in telemanagement. A qualitative research was chosen as the research method. The research was conducted with semi-structured questionnaires which were sent by e-mail to the target groups, which included all Danske Bank´s telemanagers in Finland and all service advisors in Uusimaa. The questions were formatted as open questions which were divided into six different sections: basic information, general information of telemanagement, challenges of telemanagement, defects of the telemanagement, development of the management and communicational channels and tools of telemanagement in Danske Bank. The results showed that most of the interviewees had not been given familiarization training to telemanagement and therefore most of the interviewees had also encountered some problems and deficiencies in telemanagement. However, all respondents thought that the telemanagement in Danske Bank is good In conclusion it can be said that there was a connection between familiarization and the noticeable problems. Therefore the first development proposal was that familiarization of telemanagement and other big changes in the organization should be carried out. The second development proposition was that everybody would stick with the agreed meetings and the manager could find a date once a month for these meetings. The third development proposal was that the deputy managers´ contact information would be known by all subordinates. The fourth suggestion was that the service advisors would be arranged a common discussion area where they can join the conversation freely. Suggested topics for further research include that the company studies the quality of telemanagement in Danske Bank after the familiarization, in other words how much effect the familiarization has had in the target company....
Kuolinpesän pankkiasiointi päivittäispalveluissa : case: pankki X
(Laurea-ammattikorkeakoulu, 2013)
keskeistä lähdeaineistoa ovat olleet alan lainsäädäntö, viranomaisohjeet sekä perintö- ja finanssialan kirjallisuus. Kirjallisen materiaalin lisäksi aineistonkeruumenetelmänä on käytetty pankkilakimiehen ja asianajajan teemahaastatteluita. Opinnäytetyö...
The daily banking services of an estate : case: bank X The law of inheritance is a branch of law which deals with legal effects of a change of ownership in consequence of death. The Finnish legislation on inheritance and will is written in Code of Inheritance, the provisions of which define to whom the inheritance of the deceased belongs. Most of the population in Finland has different kinds of banking services in use. Banking is almost always necessary relative to an estate administration, an estate inventory and distribution of estate. I have studied the legislation affecting the banking of an estate and also general courses of action of the bank, when dealing with banking of an estate in my thesis. The statutory heritance order, the admiration of an estate, an estate inventory, will and the practice of banking are being covered in the theory section of the thesis. The aim of this thesis is to guide the clerical worker working in daily services. The thesis is a qualitative research, the essential source material of which has been legislations of this field, authoritative guidelines and literature of field of heritance and finance. In addition, I have interviewed a lawyer and a bank lawyer to get source material. This thesis has been made in cooperation with bank X. As an appendix of this thesis I have completed a directive from the basis of theory section. The direction is made for the customer servant of the bank in case dealing with an estate. The purpose of the directive has been to aggregate some of the essential issue of banking of estate and thus ease customer contact and guide the customer....
The daily banking services of an estate : case: bank X The law of inheritance is a branch of law which deals with legal effects of a change of ownership in consequence of death. The Finnish legislation on inheritance and will is written in Code of Inheritance, the provisions of which define to whom the inheritance of the deceased belongs. Most of the population in Finland has different kinds of banking services in use. Banking is almost always necessary relative to an estate administration, an estate inventory and distribution of estate. I have studied the legislation affecting the banking of an estate and also general courses of action of the bank, when dealing with banking of an estate in my thesis. The statutory heritance order, the admiration of an estate, an estate inventory, will and the practice of banking are being covered in the theory section of the thesis. The aim of this thesis is to guide the clerical worker working in daily services. The thesis is a qualitative research, the essential source material of which has been legislations of this field, authoritative guidelines and literature of field of heritance and finance. In addition, I have interviewed a lawyer and a bank lawyer to get source material. This thesis has been made in cooperation with bank X. As an appendix of this thesis I have completed a directive from the basis of theory section. The direction is made for the customer servant of the bank in case dealing with an estate. The purpose of the directive has been to aggregate some of the essential issue of banking of estate and thus ease customer contact and guide the customer....
Uusiutuva energia sijoituskohteena
(Laurea-ammattikorkeakoulu, 2013)
Globaalit tavoitteet ilmastonmuutoksen hillitsemiseksi ovat johtaneet energiamarkkinoiden muutokseen. Perinteisten kivihiilen ja öljyn rinnalle on kehitetty erilaisia uusiutuvia energia-muotoja, joiden tuottaminen aiheuttaa vähemmän ympäristölle...
Renewable energy as investment The global targets for controlling climate change have led to changes in the energy market. In addition to conventional coal and oil, a variety of renewable energy sources have been developed, which produce far fewer emissions. Common international agreements and regulations support the transformation of energy production toward the use of renewable energy. Finland is also committed to international emissions reductions, and has set itself high goals to curb emissions. This has led to the growth of the renewable energy industry in Finland. This thesis examines the renewable energy sector in Finland from the perspective of investment. The aim of this study is to provide the reader with information about the renewable energy sector in Finland, as well as providing the tools to invest in renewable energy and to evaluate the development of the sector in the future. This thesis presents an overview of various forms of renewable energy produced in Finland, such as wind power, solar power, hydro power and bio-energy. Hydro-electric power has a long history in Finland and the industry is assumed to be already at its peak. Wind power, solar power and bio-energy production is constantly evolving, and the potential to increase production in Finland is huge. Finland has the expertise and potential for producing renewable energy. The industry is still under development and is not currently profitable without government subsidies. International goals to control emissions, however, also bind Finland to increase renewable energy production. From this perspective the growth of the industry is to be expected. Most companies in the industry are not listed on the stock exchange, so the stock market is not the best way to invest in renewable energy. The easiest way to invest in renewable energy is through a fund. There are many green funds today....
Renewable energy as investment The global targets for controlling climate change have led to changes in the energy market. In addition to conventional coal and oil, a variety of renewable energy sources have been developed, which produce far fewer emissions. Common international agreements and regulations support the transformation of energy production toward the use of renewable energy. Finland is also committed to international emissions reductions, and has set itself high goals to curb emissions. This has led to the growth of the renewable energy industry in Finland. This thesis examines the renewable energy sector in Finland from the perspective of investment. The aim of this study is to provide the reader with information about the renewable energy sector in Finland, as well as providing the tools to invest in renewable energy and to evaluate the development of the sector in the future. This thesis presents an overview of various forms of renewable energy produced in Finland, such as wind power, solar power, hydro power and bio-energy. Hydro-electric power has a long history in Finland and the industry is assumed to be already at its peak. Wind power, solar power and bio-energy production is constantly evolving, and the potential to increase production in Finland is huge. Finland has the expertise and potential for producing renewable energy. The industry is still under development and is not currently profitable without government subsidies. International goals to control emissions, however, also bind Finland to increase renewable energy production. From this perspective the growth of the industry is to be expected. Most companies in the industry are not listed on the stock exchange, so the stock market is not the best way to invest in renewable energy. The easiest way to invest in renewable energy is through a fund. There are many green funds today....
Tilitalo Emman asiakastyytyväisyyden tutkiminen
(Laurea-ammattikorkeakoulu, 2013)
Opinnäytetyössä tutkitaan Tilitalo Emman asiakastyytyväisyyttä ja tutkimustulosten pohjalta pyritään kehittämään Tilitalo Emman palveluita. Tilitalo Emma on vuonna 2008 perustettu tilitoimisto Järvenpäässä. Yrityksen erityisosaamisalaan kuuluvat...
Sisäisen viestinnän muutos ja kehittäminen - case: Onninen Oy
(Laurea-ammattikorkeakoulu, 2013)
Tämä opinnäytetyö käsittelee yritysten sisäistä viestintää kahdesta näkökulmasta, jotka ovat muutos ja kehittäminen. Sisäisen viestinnän muutoksen kannalta opinnäytetyö selvittää yritysten sisäiseen viestintään vaikuttaneita tekijöitä. Teknologian...
Change and development of internal communications: Case: Onninen Ltd This thesis deals with internal communications of business enterprises’ from two standpoints which are change and development. From the standpoint of change in internal communications the thesis clarifies factors which have influenced in the internal communications of enterprises’. Technological progress, variation of trends in business culture, shifts in the business environment and especially modernization of attitudes towards communication have happened in fast pace. The speed of change has brought both challenges and possibilities to business enterprises’ which now have more pressure to keep up with the development. It’s important to invest in communications because enterprises’ face high expectations of prompt, extensive and constant information operations on both external and internal communications. The flow of internal communications has an impact on the performance of companies since communications are comprised as more and more interactive. The number of communication channels has grown especially by electronic communications and information spreads rapidly within organizations. Information overload is a common problem within companies but information gap is as dangerous. Staff must be kept up to date about the situation and the goals of the company or the performance will suffer because of uncertainty. Importance of communication skills in managing has become more pronounced because superiors have an important role in successful communication within organization. Superiors show example with their own communication and have a significant role as conveyers of knowledge. The theoretical part of the thesis focuses on opening the concepts of internal communications, dealing with the literature about the subject and describing the change in internal communications. Case study for this thesis is Onninen Ltd which offers a good case study as a subject of the thesis. This is because Onninen has operated for 100 years already and there have been several large changes during the company’s history. In addition to whole Finland Onninen also operates internationally in Northern and Eastern Europe. A large organization brings challenges to control internal communications in an effective way. The study part of the thesis focuses on case company’s situation and developing internal communications at the case company. The study uses qualitative theme interview as a research method. Information for developing ideas is collected through interviews. The results of the interviews are used to form developing suggestions for the case company. The interviewees are people working with internal communications at the case company. Based on the interviews three developing suggestions were formed and suggestions focused on Intranet, management communication and email communication. The information from the interviews as well as the knowledge from the theoretical part of the thesis was used to form these developing suggestions. Also increasing interaction possibilities became an important part of developing internal communications at the case company....
Change and development of internal communications: Case: Onninen Ltd This thesis deals with internal communications of business enterprises’ from two standpoints which are change and development. From the standpoint of change in internal communications the thesis clarifies factors which have influenced in the internal communications of enterprises’. Technological progress, variation of trends in business culture, shifts in the business environment and especially modernization of attitudes towards communication have happened in fast pace. The speed of change has brought both challenges and possibilities to business enterprises’ which now have more pressure to keep up with the development. It’s important to invest in communications because enterprises’ face high expectations of prompt, extensive and constant information operations on both external and internal communications. The flow of internal communications has an impact on the performance of companies since communications are comprised as more and more interactive. The number of communication channels has grown especially by electronic communications and information spreads rapidly within organizations. Information overload is a common problem within companies but information gap is as dangerous. Staff must be kept up to date about the situation and the goals of the company or the performance will suffer because of uncertainty. Importance of communication skills in managing has become more pronounced because superiors have an important role in successful communication within organization. Superiors show example with their own communication and have a significant role as conveyers of knowledge. The theoretical part of the thesis focuses on opening the concepts of internal communications, dealing with the literature about the subject and describing the change in internal communications. Case study for this thesis is Onninen Ltd which offers a good case study as a subject of the thesis. This is because Onninen has operated for 100 years already and there have been several large changes during the company’s history. In addition to whole Finland Onninen also operates internationally in Northern and Eastern Europe. A large organization brings challenges to control internal communications in an effective way. The study part of the thesis focuses on case company’s situation and developing internal communications at the case company. The study uses qualitative theme interview as a research method. Information for developing ideas is collected through interviews. The results of the interviews are used to form developing suggestions for the case company. The interviewees are people working with internal communications at the case company. Based on the interviews three developing suggestions were formed and suggestions focused on Intranet, management communication and email communication. The information from the interviews as well as the knowledge from the theoretical part of the thesis was used to form these developing suggestions. Also increasing interaction possibilities became an important part of developing internal communications at the case company....
Hallinnon asiakkaan oikeusturva ja ylimääräinen muutoksenhaku
(Laurea-ammattikorkeakoulu, 2013)
Opinnäytetyön aiheena on hallinnon asiakkaan oikeusturva ja etenkin ylimääräinen muutoksenhaku.
Oikeusturva määritellään perusoikeudeksi perustuslain (731/1999) 21 §:ssä. Jokaisella on oikeus saada asiansa käsitellyksi asianmukaisesti ilman aiheetonta viivytystä lain mukaan toimivaltaisessa tuomioistuimessa tai muussa viranomaisessa. Jokaisella on myös oikeus saada oikeuksiaan ja velvollisuuksiaan koskeva päätös tuomioistuimen tai muun riippumattoman lainkäyttöelimen käsiteltäväksi. Myös käsittelyn julkisuus, oikeus tulla kuulluksi, saada perusteltu päätös, hakea muutosta ja muut oikeudenmukaisen oikeudenkäynnin ja hyvän hallinnon takeet turvataan lailla. Oikeusturvan saaminen hallinnon kanssa asioidessa taataan hallintolain (434/2003) ja hallintolainkäyttölain (586/1996) sekä erikoislakien säädöksillä, jotka määrittävät, miten viranomaiset toimivat. Se, joka ei ole tyytyväinen asiassaan saamaan päätökseen ja kokee sen tai siihen johtaneen menettelyn lainvastaiseksi, voi hakea päätökseen muutosta ensisijaisesti säännönmukaisin muutoksenhakukeinoin.
Kuitenkin tietyin edellytyksin on mahdollista hakea lainvoiman saaneeseen päätökseen muutosta ylimääräisin muutoksenhakukeinoin, jotka ovat vähemmän tunnettuja oikeusturvakeinoja. Ylimääräisiä muutoksenhakukeinoja ovat lainvoimaisen päätöksen purku, menetetyn määräajan palauttaminen ja kantelu päätökseen johtaneesta menettelystä. Ylimääräistä muutoksenhakua säännellään hallintolainkäyttölain 11 luvussa. Hallintolainkäyttölakia ollaan uudistamassa laiksi oikeudenkäynnistä hallintoasioissa ja tässä yhteydessä myös ylimääräinen muutoksenhaku muuttuu. Työssä tutustutaan muun ohessa myös siihen, miten lakiehdotus tulisi muuttamaan ylimääräistä muutoksenhakua.
Työssä tarkastellaan hallinnon asiakkaan oikeusturvaa niin teoreettisesti kuin käytännön kokemuksen kautta, muutoksenhakuorganisaatiota sekä säännönmukaista ja ylimääräistä muutoksenhakua.
Oikeudellisina lähteinä on käytetty lakeja, prosessioikeudellista kirjallisuutta, työryhmämietintöjä ja viranomaisten Internet-sivustoja sekä oikeustapauksia. Tiedonhankintamielessä on tehty pienimuotoinen kysely hallinnon asiakkaiden käytännön oikeusturvakokemuksiin syksyllä 2012 Kelan toimistossa toteutetun kyselytutkimuksen avulla.
Liitteenä opinnäytetyön lopussa on hallinnon asiakkaalle tarkoitettu opas ylimääräisestä muutoksenhausta. Opinnäytetyö itsessään voi toimia oppaana esimerkiksi hallinnossa työskentelevälle.
Asiasanat: muutoksenhaku, ylimääräinen muutoksenhaku, hallintolainkäyttö, hallintomenettely, oikeusturva...
proceedings and good governance are written in law. When doing business with administration, legal protection is granted in Administrative Procedure Act (434/2003) and Administrative Judicial Procedure Act (586/1996) as well as in other special enactments...
proceedings and good governance are written in law. When doing business with administration, legal protection is granted in Administrative Procedure Act (434/2003) and Administrative Judicial Procedure Act (586/1996) as well as in other special enactments...
Kiinteistöjen kunnossapitopalveluiden jälleenmyynnin kehittäminen
(Laurea-ammattikorkeakoulu, 2013)
Opinnäytetyön tarkoituksena on tutkia kohdeyrityksen asiakaskontaktointia. Yritys on erikoistunut kiinteistöjen kunnossapitopalveluiden jälleenmyyntiin, ja yrityksen kohderyhmänä ovat omakotitalojen omistajat. Opinnäytetyössä käsitellään eri...
Developing resale function for facility services The topic of this thesis is to study Target company’s customer contacting. The company specializes in facility services. Company´s target group is homeowners. This thesis specializes in different forms of customer contacting and the forms of it. The employees in the company are sales professionals, and everyone has gone through extensive sales training before they have started to sell these products. The aim of the thesis is to get a clear picture of the company’s current sales and the same time research what is the most effective way of contacting in company. Theory section will study sales work, leading of sales and successful sales work. The interviewees who participatded in this interview felt that the telephone is the most efficient way to contact customers. The conclusion of this study is that the company will keep telephone contacting in future....
Developing resale function for facility services The topic of this thesis is to study Target company’s customer contacting. The company specializes in facility services. Company´s target group is homeowners. This thesis specializes in different forms of customer contacting and the forms of it. The employees in the company are sales professionals, and everyone has gone through extensive sales training before they have started to sell these products. The aim of the thesis is to get a clear picture of the company’s current sales and the same time research what is the most effective way of contacting in company. Theory section will study sales work, leading of sales and successful sales work. The interviewees who participatded in this interview felt that the telephone is the most efficient way to contact customers. The conclusion of this study is that the company will keep telephone contacting in future....
Haasteena kehityskeskustelu - esimies asiantuntijan työtyytyväisyyden edistäjänä
(Laurea-ammattikorkeakoulu, 2013)
Tutkimuksessa selvitettiin kehityskeskustelujen ja työtyytyväisyyden yhteyttä asiantuntijaorganisaatioissa. Tapausesimerkkinä tutkimuksessa toimi Kielikeskus, joka on Helsingin yliopiston organisaatioon kuuluva erillislaitos. Tutkimuksen...
Challenging Development Discussion — Manager as Contributor to Job Satisfaction of Experts This thesis examines the relation between development discussions and job satisfaction in expert organizations. The object of the case study was the Language Centre, which is part of the organization of the University of Helsinki. The aim of the study was to research the practices at the Language Centre related to development discussions and job satisfaction and to find out the role of the expert organization’s manager, in contributing to the job satisfaction in development discussions. The theoretical section of the study focuses on the special characteristics of the managerial work in expert organizations, the development discussion as a managerial tool, the formation of motivation and the factors affecting the job satisfaction of experts. The qualitative research was performed as a case study and the chosen research method was an interview. The research data consisted of the transcribed semi-structured interviews of five Heads of Unit of the Language Centre as well as written instructions and forms from the University of Helsinki, which deal with managerial work and development discussion. Thematic analysis was used to analyze the data. According to the study a manager is able to contribute to the job satisfaction of experts by taking care of a proper development discussion process. The discussions are to be organized regularly and the preparing for the discussions has to be thorough. During the meeting certain topics must be discussed and the decisions also need to be documented and carried out after the development discussion. In addition to this technical execution of the development discussion process the ultimate challenge for a manager, in order to contribute to the job satisfaction with help of the development discussion, is to create a confidential relationship and a genuine caring dialogue between the both parties. Based on this study a manager can contribute to the confidential relationship and the genuine caring dialogue by treating the subordinates with humanity and equality. The most important matter in development discussions with experts is to listen to their opinions and to enable their development, which they highly value, with the help of the managerial position. A manager should support the experts, appreciate them and take into account the individual motivation factors of each expert. It is also important to remember that the experts require concrete and individualized feedback. In this way a manager not only takes into account the proper technical realization of the development discussion process but furthermore contributes to the openness, humanity and reciprocity of the discussion and hence to the job satisfaction of experts....
Challenging Development Discussion — Manager as Contributor to Job Satisfaction of Experts This thesis examines the relation between development discussions and job satisfaction in expert organizations. The object of the case study was the Language Centre, which is part of the organization of the University of Helsinki. The aim of the study was to research the practices at the Language Centre related to development discussions and job satisfaction and to find out the role of the expert organization’s manager, in contributing to the job satisfaction in development discussions. The theoretical section of the study focuses on the special characteristics of the managerial work in expert organizations, the development discussion as a managerial tool, the formation of motivation and the factors affecting the job satisfaction of experts. The qualitative research was performed as a case study and the chosen research method was an interview. The research data consisted of the transcribed semi-structured interviews of five Heads of Unit of the Language Centre as well as written instructions and forms from the University of Helsinki, which deal with managerial work and development discussion. Thematic analysis was used to analyze the data. According to the study a manager is able to contribute to the job satisfaction of experts by taking care of a proper development discussion process. The discussions are to be organized regularly and the preparing for the discussions has to be thorough. During the meeting certain topics must be discussed and the decisions also need to be documented and carried out after the development discussion. In addition to this technical execution of the development discussion process the ultimate challenge for a manager, in order to contribute to the job satisfaction with help of the development discussion, is to create a confidential relationship and a genuine caring dialogue between the both parties. Based on this study a manager can contribute to the confidential relationship and the genuine caring dialogue by treating the subordinates with humanity and equality. The most important matter in development discussions with experts is to listen to their opinions and to enable their development, which they highly value, with the help of the managerial position. A manager should support the experts, appreciate them and take into account the individual motivation factors of each expert. It is also important to remember that the experts require concrete and individualized feedback. In this way a manager not only takes into account the proper technical realization of the development discussion process but furthermore contributes to the openness, humanity and reciprocity of the discussion and hence to the job satisfaction of experts....









