Haku
Viitteet 1891-1900 / 2981
Asiakastutkimus - Espoon Seudun Uusyrityskeskus
(Laurea-ammattikorkeakoulu, 2013)
Tämän opinnäytetyön toimeksiantaja on Espoon Seudun Uusyrityskeskus. Tarkoituksena oli selvittää asiakastutkimuksen avulla Espoon Seudun Uusyrityskeskuksen palveluita vuonna 2007 käyttäneiden yrittäjien ja heidän samana vuonna perustamiensa...
The ordering party of this thesis is the Espoo Region Enterprise Agency. The purpose was to find out through a customer survey the current state of the companies that were founded in 2007 and that had used the Espoo Region Enterprise Agency’s services in the same year. The focus of the investigation was on, for example, the size of the companies, the number of people they employed and whether the companies could develop to growth companies. The results of the survey would provide the Espoo Region Enterprise Agency with accurate information on the situation of the companies, making it possible for the Enterprise Agency to utilize this information in their own planning work. In addition, the results of the customer survey were to be presented to the City of Espoo, which is the main financier of the Espoo Region Enterprise Agency. The survey was carried out in May 2012. The method was quantitative and the data was collected by using a questionnaire. The focus group was 363 companies and the initial objective for the number of respondents was 150, or about 41 % of the focus group. The survey was sent electronically to the focus group by using the data analysis and inquiry tool Webropol. In addition to the Webropol-survey, the material was collected through telephone interviews. Finally, in order to support the results of the Webropol-survey, an examination was conducted to find as much information as possible of the whole focus group, i.e. 363 companies. The information included the companies main line of business, whether the companies were still in operation, the possible year of ending operation and their revenue classification. This study was carried out by using various Internet services. The survey’s total number of respondents was 75, of which ten were collected through telephone interviews. The number of respondents can be considered sufficient and reliable conclusions can be drawn from the results. The customer survey, along with both the Webropol-survey and the examination of the whole focus group, substantiated the Enterprise Agency’s prediction that 80 % of the companies that they had consulted in 2007 were still in operation. Therefore, the consultation offered by the Espoo Region Enterprise Agency can be considered useful and fulfilling the expectations. In the future, this customer survey can also be easily repeated according to the needs of the Espoo Region Enterprise Agency by making minor changes to the survey....
The ordering party of this thesis is the Espoo Region Enterprise Agency. The purpose was to find out through a customer survey the current state of the companies that were founded in 2007 and that had used the Espoo Region Enterprise Agency’s services in the same year. The focus of the investigation was on, for example, the size of the companies, the number of people they employed and whether the companies could develop to growth companies. The results of the survey would provide the Espoo Region Enterprise Agency with accurate information on the situation of the companies, making it possible for the Enterprise Agency to utilize this information in their own planning work. In addition, the results of the customer survey were to be presented to the City of Espoo, which is the main financier of the Espoo Region Enterprise Agency. The survey was carried out in May 2012. The method was quantitative and the data was collected by using a questionnaire. The focus group was 363 companies and the initial objective for the number of respondents was 150, or about 41 % of the focus group. The survey was sent electronically to the focus group by using the data analysis and inquiry tool Webropol. In addition to the Webropol-survey, the material was collected through telephone interviews. Finally, in order to support the results of the Webropol-survey, an examination was conducted to find as much information as possible of the whole focus group, i.e. 363 companies. The information included the companies main line of business, whether the companies were still in operation, the possible year of ending operation and their revenue classification. This study was carried out by using various Internet services. The survey’s total number of respondents was 75, of which ten were collected through telephone interviews. The number of respondents can be considered sufficient and reliable conclusions can be drawn from the results. The customer survey, along with both the Webropol-survey and the examination of the whole focus group, substantiated the Enterprise Agency’s prediction that 80 % of the companies that they had consulted in 2007 were still in operation. Therefore, the consultation offered by the Espoo Region Enterprise Agency can be considered useful and fulfilling the expectations. In the future, this customer survey can also be easily repeated according to the needs of the Espoo Region Enterprise Agency by making minor changes to the survey....
Johdon tehokkuusindeksin nousu
(Laurea-ammattikorkeakoulu, 2013)
on alle 50 %, kysymyksessä on osa-alue, joka vaatii kiireellisiä toimenpiteitä. Yrityksessä toteutetaan maailmanlaajuinen henkilöstötutkimus joka toinen vuosi ja niiden välissä seurantatutkimus, joka keskittyy muutamaan osa-alueeseen. Opinnäytetyö...
Increase of Managerial Effectiveness Index The purpose of this Bachelor’s thesis is to clarify factors which effected that managerial ef-fectiveness index increased from 60 % to 78 % i.e 18 percentage points during one year in Company X. Managerial effectiveness index consists of employee opinion survey replies where employees have replied either ”agree” or ”strongly agree”. Company defines that dimensions that have an agree index of at least 70 % are on a good level. This level should either be maintained or increased. Urgent actions are recommended to dimensions in case the index is below 50 %. Company carries out a global employee opinion survey every second year and in between there is a follow-up survey which concentrates on a few dimensions. This thesis is based on the results from summer 2012 follow-up survey. This thesis has been restricted to handle managerial effectiveness index. The index is formed by four questions which fall under categories “Supervisor as a role model”, “Upward feedback” and “Supervisor communication”. The index of each question increased significantly compared to the employee opinion survey 2011. In the 2011 survey the number of neutral replies (neither agree nor disagree) was significant, even 42 %. Prior to the launch of 2012 follow-up survey company management discussed the questions with employees in order to have a mutual understanding on what the survey measures. At the same time the effect of neutral responses was discussed. Based on neutral responses the company management does not know whether the question is about a real issue requiring actions. In the follow-up survey the number of neutral responses decreased, being 9 % at the highest. In the qualitative interview survey the interviewees were asked factors which in their opinion have had effect on the improved survey results. Based on the interview there has been progress in the area of managerial effectiveness but the change in reply techniques was seen to have more effect on the improved results than supervisors’ concrete actions. The change in reply techniques means that employees have tried to avoid replying to the neutral alternative. As a conclusion the company needs to communicate even more actively about the actions carried out based on the employee opinion survey and take care that all action plans are finalized. Via committed and motivated supervisors the managerial effectiveness can be increased and effect positively on employees’ job satisfaction....
Increase of Managerial Effectiveness Index The purpose of this Bachelor’s thesis is to clarify factors which effected that managerial ef-fectiveness index increased from 60 % to 78 % i.e 18 percentage points during one year in Company X. Managerial effectiveness index consists of employee opinion survey replies where employees have replied either ”agree” or ”strongly agree”. Company defines that dimensions that have an agree index of at least 70 % are on a good level. This level should either be maintained or increased. Urgent actions are recommended to dimensions in case the index is below 50 %. Company carries out a global employee opinion survey every second year and in between there is a follow-up survey which concentrates on a few dimensions. This thesis is based on the results from summer 2012 follow-up survey. This thesis has been restricted to handle managerial effectiveness index. The index is formed by four questions which fall under categories “Supervisor as a role model”, “Upward feedback” and “Supervisor communication”. The index of each question increased significantly compared to the employee opinion survey 2011. In the 2011 survey the number of neutral replies (neither agree nor disagree) was significant, even 42 %. Prior to the launch of 2012 follow-up survey company management discussed the questions with employees in order to have a mutual understanding on what the survey measures. At the same time the effect of neutral responses was discussed. Based on neutral responses the company management does not know whether the question is about a real issue requiring actions. In the follow-up survey the number of neutral responses decreased, being 9 % at the highest. In the qualitative interview survey the interviewees were asked factors which in their opinion have had effect on the improved survey results. Based on the interview there has been progress in the area of managerial effectiveness but the change in reply techniques was seen to have more effect on the improved results than supervisors’ concrete actions. The change in reply techniques means that employees have tried to avoid replying to the neutral alternative. As a conclusion the company needs to communicate even more actively about the actions carried out based on the employee opinion survey and take care that all action plans are finalized. Via committed and motivated supervisors the managerial effectiveness can be increased and effect positively on employees’ job satisfaction....
Markkinoinnin kilpailukeinojen kehittäminen - Case Cafe Antique
(Laurea-ammattikorkeakoulu, 2013)
Tämän opinnäytetyön tarkoituksena on ollut perehtyä Cafe Antiquen markkinoinnin kilpailukeinoihin sekä selvittää italialaisten luomutuotteiden kysyntää kahvilassa.
Italialaisten luomutuotteiden kysyntää selvitettiin ...
Neljän suomalaisen pienpanimon tilinpäätösanalyysi ja vertailu
(Laurea-ammattikorkeakoulu, 2013)
Tämän opinnäytetyön tarkoituksena on tarkastella neljän suomalaisen pienpanimon taloudellista tilaa ja sen kehitystä vuosien 2008 -2011 tilinpäätöstietojen perusteella, kannattavuuden, maksuvalmiuden ja vakavaraisuuden pohjalta. Tarkasteltavat...
The purpose of this thesis is to examine the financial status of four small Finnish breweries and to review their development in terms of profitability, liquidity and solvency over the years 2008 - 2011 based on the financial statements of the companies. The companies chosen for the research were Lammin Sahti Ltd, Vakka-Suomen Panimo Ltd, Teerenpeli Yhtiöt Ltd and Nokian Panimo Ltd. These breweries were selected on the basis of their turnover. The goal of this thesis is to provide a clear and comprehensive overview of the companies’ economic situation and the direction of development. In this thesis the financial status and development of the company is analysed with the help of financial indicators and trend analysis. The research indicates that Lammin Sahti Ltd had the best financial status of all the companies. The company's financial status was overall the strongest and it improved throughout the period. Vakka-Suomen Panimo Ltd was placed second in the comparison because the company’s profitability and solvency were strong. In addition, the company’s financial status improved rapidly. Nokian Panimo Ltd was found to be almost as strong as Vakka-Suomen Panimo Ltd. Nokian Panimo Ltd’s liquidity and solvency was at a good level. Nevertheless, the company placed third because it had the weakest profitability of all the companies we examined. The least strong company was Teerenpeli Yhtiöt Ltd on account of its weak profitability and solvency. Key words Financial Statement Analysis, small brewery, profitability, liquidity, solvency...
The purpose of this thesis is to examine the financial status of four small Finnish breweries and to review their development in terms of profitability, liquidity and solvency over the years 2008 - 2011 based on the financial statements of the companies. The companies chosen for the research were Lammin Sahti Ltd, Vakka-Suomen Panimo Ltd, Teerenpeli Yhtiöt Ltd and Nokian Panimo Ltd. These breweries were selected on the basis of their turnover. The goal of this thesis is to provide a clear and comprehensive overview of the companies’ economic situation and the direction of development. In this thesis the financial status and development of the company is analysed with the help of financial indicators and trend analysis. The research indicates that Lammin Sahti Ltd had the best financial status of all the companies. The company's financial status was overall the strongest and it improved throughout the period. Vakka-Suomen Panimo Ltd was placed second in the comparison because the company’s profitability and solvency were strong. In addition, the company’s financial status improved rapidly. Nokian Panimo Ltd was found to be almost as strong as Vakka-Suomen Panimo Ltd. Nokian Panimo Ltd’s liquidity and solvency was at a good level. Nevertheless, the company placed third because it had the weakest profitability of all the companies we examined. The least strong company was Teerenpeli Yhtiöt Ltd on account of its weak profitability and solvency. Key words Financial Statement Analysis, small brewery, profitability, liquidity, solvency...
Ekokompassi-ympäristöjärjestelmän luominen ja sertifiointi H&A Team Oy:lle
(Laurea-ammattikorkeakoulu, 2013)
Ekokompassi-ympäristöjärjestelmän luominen ja sertifiointi H&A Team Oy:lle
Tässä opinnäytetyössä kuvataan Ekokompassi-ympäristöjärjestelmän luomis- ja sertifiointiprojekti toimeksiantajayritys H&A Team Oy:lle. Kyseessä ...
Työn voimavarat hyväksi koetun palvelun takana, case yritys X
(Laurea-ammattikorkeakoulu, 2013)
Opinnäytetyössä tarkasteltiin henkilöstövoimavarojen johtamisen arvon luontia. Työn tavoite oli kartoittaa hyväksi havaittua palvelua tarjoavan kohdetyöyhteisön työn voimavaratekijöitä, asioita, jotka auttavat työntekijöitä työssä ja edelleen laadukkaan palvelun tarjoamisessa. Opinnäytetyön tarkoitus oli tarkastella voimavarakeskeisen ajattelun mahdollisuuksia.
Tutkimuksen strategiaksi on valittu tapaustutkimus ja tutkimuksessa sovellettiin laadullisia menetelmiä. Aineistoa kerättiin teemahaastatteluiden sekä opinnäytetyön tekijän käyttöön annettujen asiakastyytyväisyys- ja työtyytyväisyysyhteenvetojen kautta. Opinnäytetyön tietopohja on muodostettu henkilöstövoimavarojen johtamisen näkökulmasta, positiivisen psykologian ja voimavarakeskeisen ajattelun lähestymistavasta sekä hyväksi koetun palvelun ja työn voimavaratekijöiden tarkastelusta.
Saadut tulokset kertovat kohdeyhteisön kokevan työn voimavaratekijöinä työyhteisön tukea, luottamusta kaikkien työpanokseen, avoimuutta, ammattitaidon arvostusta, työtehtävien monipuolisuutta ja työn merkityksellisyyttä. Aineistossa esiintyvät työn voimavarat liittyivät sisäisesti motivoiviin pärjäämisen ja yhteisön kuulumisen tarpeisiin. Aineistosta nousi myös käytettyjen lähteiden ulkopuolisia asioita. Niihin liittyi työyhteisön moninaisuus, asiakkaat yhtenä työn parhaimmista asioista sekä haasteellisimman tekijän kokeminen myös ratkaisevana yhteisön toimivuudessa.
Voimavaralähtöisen ajattelun kritiikistä huolimatta sen huomioinnille esitetään useita perusteita. Keskittyminen ongelmiin tai vaatimusten vähentämiseen ei vahvista haluttuja ominaisuuksia kuten henkilöstön sitoutumista ja motivoituneisuutta, joita tarvitaan kyvykkyyksien saavuttamiseksi. Organisaatioiden tulisikin kartoittaa ja keskittyä myös työn voimavaroihin ja vahvistaa niitä jotta saavutettaisiin ja voitaisiin ylläpitää hyviä työssä suoriutumisia....
This thesis investigates value creation in Human Resource Management. The objective of the research was to enlist the job resources of the target work community that enable its members to achieve quality of service. The purpose of the thesis project...
This thesis investigates value creation in Human Resource Management. The objective of the research was to enlist the job resources of the target work community that enable its members to achieve quality of service. The purpose of the thesis project...
Markkinointiviestintäkanavien tehokkuuden kartoitus ja kehittäminen – Case: Elmo Sports & Grill
(Laurea-ammattikorkeakoulu, 2013)
Tämän opinnäytetyön aiheena on Elmo Sports & Grill-ravintola. Työmme tarkoituksena on kehittää kyseessä olevan yrityksen toimintaa konkreettisesti. Työ sisältää teoriaosion markkinoinnista ja markkinointiviestintäkanavista. Työssä selvitetään yrityksen nykytila sen toimintaympäristössä. Kehittämisideoiden taustalle työtä varten suoritettiin kolme erinäistä tutkimusta, jotka olivat markkinointikanavien tehokkuutta mittaava survey -tutkimus, yrityksen suorittaman sponsorointiin liittyvä haastattelu ja palvelukonseptia kartoittava Mystery Shopping -tutkimus.
Tutkimuksissa keskityimme yrityksen toiminnalle olennaisiin tekijöihin. Markkinointiviestintäkanava tutkimuksessa kohteeksi valittiin yrityksen nykyiset asiakkaat, joilta markkinointiviestintäkanavien tehokkuudesta olisi mahdollista saada tietoa. Sponsorointiin liittyvästä haastattelusta yritimme saada kuvan yritykselle sen tuomista hyödyistä. Mystery Shopping -tutkimuksen tavoitteena oli löytää palvelukonseptin epäkohtia ja parantaa sitä.
Teoriaosiot sisältävät yritykselle ja lukijalle taustatietoa johtopäätöksiemme takaa.
Työn lopussa sijaitsevat johtopäätökset ja pohdinnat perustuvat tutkimuksien tuloksiin ja sisältävät ryhmämme kehitysehdotukset yritykselle. Tärkeimpinä johtopäätöksinä voidaan todeta internetin kasvava tärkeys markkinointiviestintäkanavana ja kanta-asiakasohjelman tehokkuus. Sosiaalinen media tulisi siis saada tehokkaasti yrityksen käyttöön.
Palvelusta löysimme myös kehittämisen varaa, jota varten työssämme esitellään yrityksen työntekijöille malli palvelustandardeista....
theories of marketing and marketing practices and describes the current situation of operations in the restaurant. The goal of the thesis project is to provide information to the restaurant about their operations and to make recommendations for improvements...
theories of marketing and marketing practices and describes the current situation of operations in the restaurant. The goal of the thesis project is to provide information to the restaurant about their operations and to make recommendations for improvements...
Tarvekartoitus kondomiautomaateille : Case: Safe Play Finland Oy
(Laurea-ammattikorkeakoulu, 2013)
Tarvekartoitus kondomiautomaateille Case: Safe Play Finland Oy
Tutkimuksen tavoitteena on selvittää, onko kondomiautomaateilla kysyntää Laurea –ammattikorkeakoulujen- ja Länsiterminaalista lähtevien laivojen wc –tiloissa. ...
Toiminnanohjausjärjestelmän käyttöönottoprosessin kehittämistehtävä: case Coor Oy
(Laurea-ammattikorkeakoulu, 2013)
Opinnäytetyön tarkoituksena on tutkia toiminnanohjausjärjestelmän pilotin käyttöönottoprosessia Coor Oy:ssä. Kyseessä on kehitystehtävä ja tavoitteena oli muodostaa kehitysehdotuksia, joita voitaisiin hyödyntää myös ...
Kuljetusliikkeen vaihto : Case: Suunto
(Laurea-ammattikorkeakoulu, 2013)
Tämän opinnäytetyön kohdeyrityksenä toimii Vantaalla sijaitseva Suunto Oy. Yritys on yksi maailman johtavista urheilulaitteiden suunnittelijoista ja valmistajista. Opinnäytetyö keskittyy Consumer Care –osastolla käynnissä olevaan kuljetusliikkeen...
Logistics Service Provider Change Case: Suunto The case company of this Bachelor’s thesis is Suunto Ltd that is located in Vantaa. Suunto is a leading designer and manufacturer of sport instruments. The thesis concentrates on an ongoing project which objective is to change the logistics service provider for Consumer Care department. The aim of the thesis is to describe and evaluate the different stages of the project from choosing the logistics service provider till the integration of the information systems. Strengths, weaknesses, possibilities and threats related to the change of the logistics service provider have been studied by interviewing Suunto personnel from various departments. The theoretical framework of the study concentrates on purchasing and outsourcing services from the logistics point of view. The thesis proceeded to a conclusion after examining if all the essential issues for the project have been taken into account based on the theoretical framework and the interviews. It also evaluates whether the project reflects the Suunto values and Consumer Care mission. Furthermore, as the project proceeds to the integration of the information systems and the deployment of the new logistics service provider the possible challenges have been anticipated. The conclusion was that the project proceeded according to the plan. The project output and the updated processes follow Suunto’s values and Consumer Care mission to produce effortless support experience to the customers....
Logistics Service Provider Change Case: Suunto The case company of this Bachelor’s thesis is Suunto Ltd that is located in Vantaa. Suunto is a leading designer and manufacturer of sport instruments. The thesis concentrates on an ongoing project which objective is to change the logistics service provider for Consumer Care department. The aim of the thesis is to describe and evaluate the different stages of the project from choosing the logistics service provider till the integration of the information systems. Strengths, weaknesses, possibilities and threats related to the change of the logistics service provider have been studied by interviewing Suunto personnel from various departments. The theoretical framework of the study concentrates on purchasing and outsourcing services from the logistics point of view. The thesis proceeded to a conclusion after examining if all the essential issues for the project have been taken into account based on the theoretical framework and the interviews. It also evaluates whether the project reflects the Suunto values and Consumer Care mission. Furthermore, as the project proceeds to the integration of the information systems and the deployment of the new logistics service provider the possible challenges have been anticipated. The conclusion was that the project proceeded according to the plan. The project output and the updated processes follow Suunto’s values and Consumer Care mission to produce effortless support experience to the customers....









