Haku
Viitteet 1931-1940 / 2981
Henkilöstöpalvelut - työhyvinvoinnin edistäjänä?
(Laurea-ammattikorkeakoulu, 2013)
käsitteet ja toimintaperiaatteet. Opinnäytetyö rajattiin koskemaan verottomia henkilöstöpalveluita, joita voivat esimerkiksi olla liikuntapalvelut ja lakisääteistä kattavampi työterveyshuolto. Työhyvinvointia käsiteltiin sekä henkisen että fyysisen työkyvyn...
Employment Benefits - Promoters of Well-being at Work? The purpose of this thesis was to examine employment benefits in three business sectors. The examination was carried out in the fields of retailing, industry and health care. The main goal was to find out if the employees knew about the benefits they are offered. The thesis also discussed how the benefits affected on employee’s job satisfaction. The theoretical context of this thesis was divided into two parts: employment benefits and job well-being. The theory presented the main concepts and principles. The thesis was limited to consider only tax-free benefits, for example exercise services and occupational health care that is more comprehensive than statutory health care services. The part on job satisfaction dealt with both mental and physical work ability and different ways to measure it. The research was implemented in two phases. First, a qualitative theme interview was carried out with the management. Afterwards, the questionnaire for the employees was drawn up on the basis of interviews and the theory. The questionnaire was a quantitative survey and it was the main examination of the thesis. The results of the qualitative examination were presented seperately, but they were also included into the results of the quantitative survey. The answers given by the management were compared with the answers of the employees. The companies differed from each other to such extent that it was possible to perceive differences clearly in the supply of employment benefits. The surprising differences were discovered both in offering and delivering employment benefits. The results of the thesis showed that employment benefits increased the job well-being in every target field. The most important and wished for employment benefits were the same among every participant. Work healthcare, exercise services and meal benefit seemed to increase work well-being the most. A few improvement proposals were given to each company based on the obtained results. Every company should compile a list of their employment benefits for employees. Other notable suggestions were improvements in sharing information and fairness in offering the employment benefits. As a subject of a further examination based on this thesis we suggest to develop a good and easy way to measure employment benefits and work well-being. Then it would be possible to monitor the use, functionality and the employee’s wishes of employment benefits. It would also allow the management to measure how the employment benefits increase work wellbeing....
Employment Benefits - Promoters of Well-being at Work? The purpose of this thesis was to examine employment benefits in three business sectors. The examination was carried out in the fields of retailing, industry and health care. The main goal was to find out if the employees knew about the benefits they are offered. The thesis also discussed how the benefits affected on employee’s job satisfaction. The theoretical context of this thesis was divided into two parts: employment benefits and job well-being. The theory presented the main concepts and principles. The thesis was limited to consider only tax-free benefits, for example exercise services and occupational health care that is more comprehensive than statutory health care services. The part on job satisfaction dealt with both mental and physical work ability and different ways to measure it. The research was implemented in two phases. First, a qualitative theme interview was carried out with the management. Afterwards, the questionnaire for the employees was drawn up on the basis of interviews and the theory. The questionnaire was a quantitative survey and it was the main examination of the thesis. The results of the qualitative examination were presented seperately, but they were also included into the results of the quantitative survey. The answers given by the management were compared with the answers of the employees. The companies differed from each other to such extent that it was possible to perceive differences clearly in the supply of employment benefits. The surprising differences were discovered both in offering and delivering employment benefits. The results of the thesis showed that employment benefits increased the job well-being in every target field. The most important and wished for employment benefits were the same among every participant. Work healthcare, exercise services and meal benefit seemed to increase work well-being the most. A few improvement proposals were given to each company based on the obtained results. Every company should compile a list of their employment benefits for employees. Other notable suggestions were improvements in sharing information and fairness in offering the employment benefits. As a subject of a further examination based on this thesis we suggest to develop a good and easy way to measure employment benefits and work well-being. Then it would be possible to monitor the use, functionality and the employee’s wishes of employment benefits. It would also allow the management to measure how the employment benefits increase work wellbeing....
Asiakkaiden tyytyväisyys Golf Talman Par 3 -kenttään ja sen tarjoamiin palveluihin
(Laurea-ammattikorkeakoulu, 2013)
Tässä opinnäytetyössä tutkittiin, miten tyytyväisiä Golf Talman asiakkaat ovat Par 3 -kenttään ja palveluihin, joita se tarjoaa. Tyytyväisyyttä tutkittiin kaudelta 2012. Tutkimuksen tarkoituksena oli tuoda esiin seikkoja, joiden avulla Golf Talma...
Customers' Satisfaction with Course Par 3 at Golf Talma and its Services This thesis examined the customers' satisfaction with Course Par 3 at Golf Talma and with the services offered by it in period 2012. The purpose of this thesis was to bring out points how Golf Talma can possible develop Par 3 course and get customer satisfaction to even a better level. The research method that was used in this thesis was a quantitative questionnaire survey. The target group of the survey was the whole customer base of Golf Talma. The questionnaire was executed by using the Surveypal- program. The questionnaire was published in the Internet and the link was sent by e-mail. One part of this survey was also observation. The theoretical part of this survey was defined to cover the customers’ satisfaction and the service quality. The sources were mainly books on these themes. Balance sheet books and annual reports of Golf Talma were also important sources. Finnish Golf Union offered also information and that is used in this survey. The main emphasis of this thesis was in the critical factors of the golf course; in condition of the course, playing and services. The results were analyzed using the averages. In addition to this it was clarified in more detail what opinions the different age groups have about the services of Par 3 course and how the players who belong to different handicap groups experience the condition of the course. From the research results it appeared that the customers of Golf Talma are fairly satisfied with Par 3 course. The most important things when players are choosing their golf course are the course’s good condition, location and the easy way to get to play. The Caddiemaster’s services were experienced as good. The development proposals were connected to the better condition of the course, for example to a general tidiness and the selection of the cafeteria....
Customers' Satisfaction with Course Par 3 at Golf Talma and its Services This thesis examined the customers' satisfaction with Course Par 3 at Golf Talma and with the services offered by it in period 2012. The purpose of this thesis was to bring out points how Golf Talma can possible develop Par 3 course and get customer satisfaction to even a better level. The research method that was used in this thesis was a quantitative questionnaire survey. The target group of the survey was the whole customer base of Golf Talma. The questionnaire was executed by using the Surveypal- program. The questionnaire was published in the Internet and the link was sent by e-mail. One part of this survey was also observation. The theoretical part of this survey was defined to cover the customers’ satisfaction and the service quality. The sources were mainly books on these themes. Balance sheet books and annual reports of Golf Talma were also important sources. Finnish Golf Union offered also information and that is used in this survey. The main emphasis of this thesis was in the critical factors of the golf course; in condition of the course, playing and services. The results were analyzed using the averages. In addition to this it was clarified in more detail what opinions the different age groups have about the services of Par 3 course and how the players who belong to different handicap groups experience the condition of the course. From the research results it appeared that the customers of Golf Talma are fairly satisfied with Par 3 course. The most important things when players are choosing their golf course are the course’s good condition, location and the easy way to get to play. The Caddiemaster’s services were experienced as good. The development proposals were connected to the better condition of the course, for example to a general tidiness and the selection of the cafeteria....
Rautakauppa X:n asennuspalveluiden mainonta ja myyntityö kilpailijoihin verrattuna
(Laurea-ammattikorkeakoulu, 2013)
Tämän opinnäytetyön tavoitteena oli kerätä olennaista tietoa toimeksiantajan (Rautakauppa X) asennuspalveluiden mainonnasta ja myyntityöstä suhteessa sen lähimpiin kilpailijoihin. Tarkoituksena oli tarjota toimeksiantajalle kehitysehdotuksia...
The advertising and sales work of Hardware store X’s installation services compared to the nearest competitors The goal of this thesis was to collect relevant information about the principal’s (Hardware store X) advertising and sales work of installation services compared to its nearest competitors. The purpose was also to offer suggestions for development to the principal based on the research material. The advertising and sales work of installation services at Hardware store X became the research problem of the thesis. Mystery shopping was used as a research method of the thesis, which was decided as the subject became clear. The method was executed by visiting the two of the nearest competitors and studying the advertising and sales work of installation services in their stores. At first the nature of advertising was investigated and after that the execution of advertising in customer service was studied. To get comparable results the research was carried out similarly to both competing companies. The weakening factors of reliability and validity were taken under consideration, because there were only two stores in the research. The purpose was that the research would tell something relevant about the advertising and sales of the installation services in the competitor’s store. With the help of this it was possible to make make a hypothesis about the state of the whole store. The results of the research showed that the competitors’ ways of operating were very different from each other. Only one of the competitors was able to show strength concerning the competition and caused relevant conclusions. Also my own work in sales of Hardware store X helped me in analyzing the research. Based on this the conclusions and suggestions for development could be made. On the grounds of the research conclusions and single suggestions were made to Hardware store X concerning the actions of its own store and the competitors. The most important area for development is the controlling of the installation services concerning the selection and partners as well as the overall utilisation of installation services in personal sales work....
The advertising and sales work of Hardware store X’s installation services compared to the nearest competitors The goal of this thesis was to collect relevant information about the principal’s (Hardware store X) advertising and sales work of installation services compared to its nearest competitors. The purpose was also to offer suggestions for development to the principal based on the research material. The advertising and sales work of installation services at Hardware store X became the research problem of the thesis. Mystery shopping was used as a research method of the thesis, which was decided as the subject became clear. The method was executed by visiting the two of the nearest competitors and studying the advertising and sales work of installation services in their stores. At first the nature of advertising was investigated and after that the execution of advertising in customer service was studied. To get comparable results the research was carried out similarly to both competing companies. The weakening factors of reliability and validity were taken under consideration, because there were only two stores in the research. The purpose was that the research would tell something relevant about the advertising and sales of the installation services in the competitor’s store. With the help of this it was possible to make make a hypothesis about the state of the whole store. The results of the research showed that the competitors’ ways of operating were very different from each other. Only one of the competitors was able to show strength concerning the competition and caused relevant conclusions. Also my own work in sales of Hardware store X helped me in analyzing the research. Based on this the conclusions and suggestions for development could be made. On the grounds of the research conclusions and single suggestions were made to Hardware store X concerning the actions of its own store and the competitors. The most important area for development is the controlling of the installation services concerning the selection and partners as well as the overall utilisation of installation services in personal sales work....
Liiketoimintasuunnitelman laatiminen perustettavalle anniskeluravintolalle
(Laurea-ammattikorkeakoulu, 2013)
Tämän opinnäytetyön aiheena on matkailu- ja ravintola-alalle perustettavan anniskeluravintolan liiketoimintasuunnitelman laatiminen. Opinnäytetyön tarkoituksena on kartoittaa matkailu- ja ravintola-alaa yrityksen ...
Musiikintekijän oikeudet julkaisemattomaan materiaaliinsa
(Laurea-ammattikorkeakoulu, 2013)
Tämän opinnäytetyön tavoitteena oli selvittää minkälaisia käytäntöjä musiikkialalla on musiikkikappaleiden ensijulkaisuun liittyen. Toimeksiantajana opinnäytetyössä on Säveltäjät ja Sanoittajat Elvis ry.
Opinnäytetyön ...
B2B-yrityksen myyntiprosessin kehittäminen
(Laurea-ammattikorkeakoulu, 2013)
. Ignis Oy on vuonna 2004 perustettu Trainers’ House Oyj:n tytäryhtiö, jonka tehtävänä on täydentää emäyhtiön valmennusprojekteja. Ignis tekee asiakkailleen uusasiakashankintaa, B2B-kontaktointia sekä toteuttaa erilaisia markkinointi- ja messuoperaatioita...
The mandator of this thesis is Ignis Ltd., a subsidiary of Trainers' House Plc. Trainer's House is a management consulting company founded in 1990, which operates within the field of B2B-business, i.e. its services are bought by other companies...
The mandator of this thesis is Ignis Ltd., a subsidiary of Trainers' House Plc. Trainer's House is a management consulting company founded in 1990, which operates within the field of B2B-business, i.e. its services are bought by other companies...
Henkilöstön osaamisen ja työsuorituksen kehittymisen tukeminen -Case: Carea
(Laurea-ammattikorkeakoulu, 2013)
Tämän opinnäytetyön tarkoituksena oli selvittää, kuinka toimeksiantajayrityksessä esimies tukee, henkilöstön näkökulmasta, työntekijän osaamista ja työsuorituksen kehittymistä. Tutkimuksella haluttiin selvittää, kuinka työyhteisössä laaditaan...
The purpose of this thesis was to determine how the personnel management in the client company can support the development of employee’s skills and work performance. The aim was to find out how to draft a plan for the development of employee...
The purpose of this thesis was to determine how the personnel management in the client company can support the development of employee’s skills and work performance. The aim was to find out how to draft a plan for the development of employee...
CRM-järjestelmän käyttöönoton arviointi case-yrityksessä X
(Laurea-ammattikorkeakoulu, 2013)
on globaali toimija rakennusalalla.
Opinnäytetyö on toteutettu hyödyntämällä yrityksessä tehtyjä teemahaastatteluita ja tutustumalla aiheeseen liittyvään keskeiseen teoriaan. Yrityksen työntekijöille, myyjät ja markkinointi, tehdyt haastattelut on toteutettu...
This thesis examines the usage of a CRM program in the case of company X and evaluates the causes and consequences of this usage rate. The case company is working globally in the construction industry. The research is based on the interviews conducted with the employees in context of theory relating to the subject. The interviewed employees were representatives of the sales, marketing and customer service departments. Each interview took roughly half an hour and of-fered the employees an opportunity to share their opinions regarding the usage of the CRM program. The study was limited to users of CRM program in Southern Finland. Based on the research it was observed that the usage of the CRM program deviates significantly from the expected use of the program. Observed deviations are caused by a number of different factors. During the interviews with sales staff, the importance of integration with the sales program was highlighted. The integration was one of the key reasons that will suggest that the CRM program use is reasonable....
This thesis examines the usage of a CRM program in the case of company X and evaluates the causes and consequences of this usage rate. The case company is working globally in the construction industry. The research is based on the interviews conducted with the employees in context of theory relating to the subject. The interviewed employees were representatives of the sales, marketing and customer service departments. Each interview took roughly half an hour and of-fered the employees an opportunity to share their opinions regarding the usage of the CRM program. The study was limited to users of CRM program in Southern Finland. Based on the research it was observed that the usage of the CRM program deviates significantly from the expected use of the program. Observed deviations are caused by a number of different factors. During the interviews with sales staff, the importance of integration with the sales program was highlighted. The integration was one of the key reasons that will suggest that the CRM program use is reasonable....
Käyttöomaisuusosakkeiden verovapaa luovutus
(Laurea-ammattikorkeakoulu, 2013)
Tämä opinnäytetyö on selonteko yhteisöjen käyttöomaisuusosakkeiden luovutusten verovapaudesta elinkeinotulon verottamisesta annetun lain 6b §:n näkökulmasta. Aiheen kokonaisvaltaisen tutkimisen tavoitteena on oman ammatillisen osaamisen...
Tax-Free Releases of Fixed Assets Shares This Bachelor’s thesis is a recitation about corporations’ tax free sales concerning fixed assets share sales on Business Income Tax Act perspective. The primary goal of this thesis is to enhance and improve professional knowledge in this subject. The theoretical part in this thesis consists of tax-judicial literature, electrical sources and valid legislation. The law paragraphs have been introduced in the text to open the content and to help understanding the text. In law paragraphs it is common that there are references to other paragraphs, so relevant paragraphs are also introduced in the text. Due to the ambiguous nature of the law there are various opportunities in the tax planning. Preliminary rulings that Central Tax Board and Supreme Administrative Court give, have been referred to as examples to ease the understanding of the text and valid legislation. The purpose for preliminary rulings is to clarify directions given by the law for special situations. These examples are placed into the text into appropriate places to complete the text and its content. Capital gains from share sales are mainly tax chargeable income for corporations. In these situations their acquisition costs are deductible expenses in taxation. Business Income Tax Act limits certain acquisition costs deductibility by setting incomes from these share sales tax free. In Business Income Tax Act is a determination to those tax free share sales when certain requirements are filled. Those requirements and their fulfillments are examined in this thesis. The purpose of this thesis is to create a comprehensive image about tax free fixed assets share sales and to combine all the information needed to complete understanding in this area....
Tax-Free Releases of Fixed Assets Shares This Bachelor’s thesis is a recitation about corporations’ tax free sales concerning fixed assets share sales on Business Income Tax Act perspective. The primary goal of this thesis is to enhance and improve professional knowledge in this subject. The theoretical part in this thesis consists of tax-judicial literature, electrical sources and valid legislation. The law paragraphs have been introduced in the text to open the content and to help understanding the text. In law paragraphs it is common that there are references to other paragraphs, so relevant paragraphs are also introduced in the text. Due to the ambiguous nature of the law there are various opportunities in the tax planning. Preliminary rulings that Central Tax Board and Supreme Administrative Court give, have been referred to as examples to ease the understanding of the text and valid legislation. The purpose for preliminary rulings is to clarify directions given by the law for special situations. These examples are placed into the text into appropriate places to complete the text and its content. Capital gains from share sales are mainly tax chargeable income for corporations. In these situations their acquisition costs are deductible expenses in taxation. Business Income Tax Act limits certain acquisition costs deductibility by setting incomes from these share sales tax free. In Business Income Tax Act is a determination to those tax free share sales when certain requirements are filled. Those requirements and their fulfillments are examined in this thesis. The purpose of this thesis is to create a comprehensive image about tax free fixed assets share sales and to combine all the information needed to complete understanding in this area....
Ostopäätökseen vaikuttavat tekijät - Case Tokmanni Oy
(Laurea-ammattikorkeakoulu, 2013)
Liiketoiminnassa ostamisella on voimakas vaikutus yrityksen kilpailukykyyn ja menestykseen, sillä hankittujen tuotteiden osuus yrityksen liikevaihdosta voi helposti olla yli 60 %. Ostaminen on toimintona olemassa kaikissa yrityksissä ja yhteisöissä...
Factors affecting the buying decision – Case Tokmanni Oy In business, the buying has a strong effect on the competitive ability and success of the company, because the share of acquired products of the turnover can easily be more than 60 %. As a function, the buying exists in all companies and communities, and it is an important part of the market economy. Buying does not only save costs, but in the best case, it creates value and profit in collaboration with suppliers and customers. Professional buying is a demanding and profit-responsible profession, which requires knowledge and skills from many different areas. A skilled buyer understands where he or she must pay attention when making the acquisitions. The solution which is based on the mere price is not often the best option. The key aspects is to pay attention to total costs, risk management and suppliers quality. The purpose of this study was to find out which factors affect the buying decision in organizational buying. The primary objective of the study was to answer the question of the research problem: which of the various factors affects the buying decision. In addition, the aim was also to obtain information about how many people participate in buying decisions and what is the most important factor that affects the decision making. The theoretical framework is built around on purchasing and supply chain management. The purchasing and supply chain management forms the core theory and it connects all the other theories to be dealt with. The research method used in this thesis was quantitative. The quantitative research is based on data measured in the analysis of relations. In the theoretical section of the research, information is used from international and domestic publications, as well as from few internet sources. The empirical part of the thesis was built on the survey, which was addressed to the persons who work in the Tokmanni corporation’s buying organisation. The profitable buying activity aims at sales and production. Thus one must always estimate the products offered for sale on the earning basis. As a result of this study, it can be said that the main factors affecting the buying decision are the price of the product and the quality of the product. The price of the product as a most important factor in the buying decision also supports the Tokmanni corporation’s customer promise, which is further seen as advantageous prices for the customers, as the buying prices have a major impact on sales prices. Company’s buyers are paying particular attention to the composition of the product and especially to the quality of the service so that the products which end up to customers will be reliable and their manufacturing process runs smoothly. Only the most satisfied customers are willing to buy the company's products again....
Factors affecting the buying decision – Case Tokmanni Oy In business, the buying has a strong effect on the competitive ability and success of the company, because the share of acquired products of the turnover can easily be more than 60 %. As a function, the buying exists in all companies and communities, and it is an important part of the market economy. Buying does not only save costs, but in the best case, it creates value and profit in collaboration with suppliers and customers. Professional buying is a demanding and profit-responsible profession, which requires knowledge and skills from many different areas. A skilled buyer understands where he or she must pay attention when making the acquisitions. The solution which is based on the mere price is not often the best option. The key aspects is to pay attention to total costs, risk management and suppliers quality. The purpose of this study was to find out which factors affect the buying decision in organizational buying. The primary objective of the study was to answer the question of the research problem: which of the various factors affects the buying decision. In addition, the aim was also to obtain information about how many people participate in buying decisions and what is the most important factor that affects the decision making. The theoretical framework is built around on purchasing and supply chain management. The purchasing and supply chain management forms the core theory and it connects all the other theories to be dealt with. The research method used in this thesis was quantitative. The quantitative research is based on data measured in the analysis of relations. In the theoretical section of the research, information is used from international and domestic publications, as well as from few internet sources. The empirical part of the thesis was built on the survey, which was addressed to the persons who work in the Tokmanni corporation’s buying organisation. The profitable buying activity aims at sales and production. Thus one must always estimate the products offered for sale on the earning basis. As a result of this study, it can be said that the main factors affecting the buying decision are the price of the product and the quality of the product. The price of the product as a most important factor in the buying decision also supports the Tokmanni corporation’s customer promise, which is further seen as advantageous prices for the customers, as the buying prices have a major impact on sales prices. Company’s buyers are paying particular attention to the composition of the product and especially to the quality of the service so that the products which end up to customers will be reliable and their manufacturing process runs smoothly. Only the most satisfied customers are willing to buy the company's products again....









