Haku
Viitteet 1961-1970 / 2981
Osallistaminen Uudenmaan maaseudunkehittämisstrategian laadinnassa
(Laurea-ammattikorkeakoulu, 2013)
Euroopan maaseutualueiden kehittäminen tapahtuu noin kuuden vuoden ohjelmakausissa. Nykyisen ohjelmakauden loppuvaiheessa arvioidaan toteutuneen maaseudun kehittämisohjelman ja -strategian onnistumista. Tähän arviointiin osallistettiin alueen...
The programme period of the rural development within the European Union lasts six (6) years. At the end of each programme period it is time to evaluate the ongoing programme and it’s strategy. The evaluation of the programme period was performed by Laurea University of Applied Sciences and its project Uudenmaan maaseudun kehittämisen arviointihanke. Within this project as many members of the development work in Uusimaa region was to be taken along to the evaluation process. The main aim of this thesis was to find useable participatory planning methods for evaluation processes. As the theory basis the laws and principles of the European Commission and theories of strategy process and participatory planning were used. There were 223 answerers in online survey, interviews and theme based meetings....
The programme period of the rural development within the European Union lasts six (6) years. At the end of each programme period it is time to evaluate the ongoing programme and it’s strategy. The evaluation of the programme period was performed by Laurea University of Applied Sciences and its project Uudenmaan maaseudun kehittämisen arviointihanke. Within this project as many members of the development work in Uusimaa region was to be taken along to the evaluation process. The main aim of this thesis was to find useable participatory planning methods for evaluation processes. As the theory basis the laws and principles of the European Commission and theories of strategy process and participatory planning were used. There were 223 answerers in online survey, interviews and theme based meetings....
Aineistopankki - Sähköinen dokumenttivarasto ja asianhallintajärjestelmä : case: Helsingin hovioikeus
(Laurea-ammattikorkeakoulu, 2013)
Opinnäytetyöni aiheena oli uuden Aineistopankkihankkeen tarkastelu Helsingin hovioikeuden näkökulmasta. Sovin työn tekemisestä Helsingin hovioikeuden presidentti Mikko Könkkölän ja asessori Wilhelm Norrmanin kanssa. Työni tavoitteena oli tutkia...
The Document Bank – Electronic archive and case system : case: Helsinki Court of Appeal The topic of my thesis was to examine the new Document Bank project from Helsinki Court of Appeal’s point of view. I agreed on making the thesis with the president of Helsinki Court of Appeal Mikko Könkkölä and with assessor Wilhelm Norrman. The aim of my thesis was to research what kinds of methods and alterations the new system will bring to the Court of Appeal and what factors should be taken into account when the new system is introduced. The second aim was to solve whether it is possible to use the new work methods of the Document Bank with the existent system and create an instruction to the personnel. As a result of the thesis followed directions to the personnel of Helsinki Court of Appeal how written proofs could be used in electronicform. I hope that my thesis will lend assistance to describe the Document Bank and describe the coming working methods....
The Document Bank – Electronic archive and case system : case: Helsinki Court of Appeal The topic of my thesis was to examine the new Document Bank project from Helsinki Court of Appeal’s point of view. I agreed on making the thesis with the president of Helsinki Court of Appeal Mikko Könkkölä and with assessor Wilhelm Norrman. The aim of my thesis was to research what kinds of methods and alterations the new system will bring to the Court of Appeal and what factors should be taken into account when the new system is introduced. The second aim was to solve whether it is possible to use the new work methods of the Document Bank with the existent system and create an instruction to the personnel. As a result of the thesis followed directions to the personnel of Helsinki Court of Appeal how written proofs could be used in electronicform. I hope that my thesis will lend assistance to describe the Document Bank and describe the coming working methods....
Organisaation maine ja vetovoimatekijät. Case: Puolustusministeriö
(Laurea-ammattikorkeakoulu, 2013)
Organisaatio on yhtä kilpailukykyinen kuin sen henkilöstö. Henkilöstön motivaatio, tiedot ja taidot ovat merkittävässä asemassa organisaation menestyksessä. Imago ja maine ja työnantajakuva ovat suuressa asemassa työpaikkaa valitessa. Tässä...
The image and reputation of an organization : case: the Ministry of Defense of Finland An organization is as competitive as its personnel. Employees’ motivation, skills and knowhow are in a major role in a company’s success. What makes a person apply for a certain position or a job? How great of a deal is employers image and reputation when applying for a job? In this thesis I am going to find out what makes an employer attractive and interesting. In the theoretical part I wrote about image and reputation and their impact onto company im¬age. The analysis part is about the case organizations attractions. This thesis was made for the Ministry of Defense of Finland. The purpose of this thesis is to find out what factors make the Ministry of Defense competitive when it comes to personnel. The method used in this thesis is qualitative theme interview. I interviewed five people in different positions in the Ministry of Defense of Finland. I asked about their motives for working in the Ministry of Defense. What kind of images they had before their employment and how did the images affect when applying for the job they are in now. What I found out was that the people working in the Ministry of Defense are very highly motivated and satisfied with their workplace. Also the images before working in the Ministry of Defense were quite neutral or nonexistent....
The image and reputation of an organization : case: the Ministry of Defense of Finland An organization is as competitive as its personnel. Employees’ motivation, skills and knowhow are in a major role in a company’s success. What makes a person apply for a certain position or a job? How great of a deal is employers image and reputation when applying for a job? In this thesis I am going to find out what makes an employer attractive and interesting. In the theoretical part I wrote about image and reputation and their impact onto company im¬age. The analysis part is about the case organizations attractions. This thesis was made for the Ministry of Defense of Finland. The purpose of this thesis is to find out what factors make the Ministry of Defense competitive when it comes to personnel. The method used in this thesis is qualitative theme interview. I interviewed five people in different positions in the Ministry of Defense of Finland. I asked about their motives for working in the Ministry of Defense. What kind of images they had before their employment and how did the images affect when applying for the job they are in now. What I found out was that the people working in the Ministry of Defense are very highly motivated and satisfied with their workplace. Also the images before working in the Ministry of Defense were quite neutral or nonexistent....
Palveluprosessin asiakastyytyväisyys ja kehittäminen –Case Yritys X
(Laurea-ammattikorkeakoulu, 2013)
Yritys X:lle, joka on osa saksalaista suurta konevalmistajakonsernia, jonka tarjontaan kuuluvat erinäiset teknologiaratkaisut sekä asi-antuntijapalvelut eri liiketoimintasektoreilla. Opinnäytetyö tuli ajankohtaiseksi syksyn 2012 aikana ja aihe...
This assignment was commissioned by Company X in the early autumn of 2012. Company X is an international –German -based engineering organization and manufacturer, providing technology and solutions to a variety of industries such as healthcare and city infrastructure. The purpose of this thesis was to identify the current state of customer satisfaction with the industry service process. A further aim was to find out how the service process could potentially be developed or improved. The reasons for this study was the lack of previous research in this are and the fact that the state of customer satisfaction was unknown. The research was carried out as a qualitative study using theme methods in customer interviews. The target group of the study was chosen by Company X. The group consisted of 19 individuals who were considered to be important contacts terms of -potential future business. The “Theme interview” was chosen as the primary method for data collection. In practice this was conducted through individual telephone interviews with customers. Overall it can be stated that customers were more or less satisfied with the customer serviceprocess at Company X. The three themes chosen were “Communucation Channels and Customer Care Center”, “Technical Support”, and “Maintenance Services”. In each theme the majority of the respondents were satisfied, and there were more “extremely satisfied” customers than dissatisfied customers. “Maintenance Services” scored highly as there was not a single dissatisfied customer in this service category. Based on the customer feedback and results analysis it was recognised that Company X should pay special attention to marketing communications and customer relations management. One of the key findings was that the internet support pages of Company X are not user friendly due to inconsistency and disorganized content. Another issue for the customers seems to be the lack of faith in the quality of the centralized Customer Care Center. Based on the thesis findings potential future research could concentrate on studying ways to reduce the insecurity in how customers currently perceive Company X’s Customer Care Center service. Theoretical section of this thesis consists customer satisfaction, quality of services, customer relations, services and expertservices and also customer satisfaction surveys in general. Keywords: customer satisfaction, serviceprocess, customer satisfaction survey, process devel-opment...
This assignment was commissioned by Company X in the early autumn of 2012. Company X is an international –German -based engineering organization and manufacturer, providing technology and solutions to a variety of industries such as healthcare and city infrastructure. The purpose of this thesis was to identify the current state of customer satisfaction with the industry service process. A further aim was to find out how the service process could potentially be developed or improved. The reasons for this study was the lack of previous research in this are and the fact that the state of customer satisfaction was unknown. The research was carried out as a qualitative study using theme methods in customer interviews. The target group of the study was chosen by Company X. The group consisted of 19 individuals who were considered to be important contacts terms of -potential future business. The “Theme interview” was chosen as the primary method for data collection. In practice this was conducted through individual telephone interviews with customers. Overall it can be stated that customers were more or less satisfied with the customer serviceprocess at Company X. The three themes chosen were “Communucation Channels and Customer Care Center”, “Technical Support”, and “Maintenance Services”. In each theme the majority of the respondents were satisfied, and there were more “extremely satisfied” customers than dissatisfied customers. “Maintenance Services” scored highly as there was not a single dissatisfied customer in this service category. Based on the customer feedback and results analysis it was recognised that Company X should pay special attention to marketing communications and customer relations management. One of the key findings was that the internet support pages of Company X are not user friendly due to inconsistency and disorganized content. Another issue for the customers seems to be the lack of faith in the quality of the centralized Customer Care Center. Based on the thesis findings potential future research could concentrate on studying ways to reduce the insecurity in how customers currently perceive Company X’s Customer Care Center service. Theoretical section of this thesis consists customer satisfaction, quality of services, customer relations, services and expertservices and also customer satisfaction surveys in general. Keywords: customer satisfaction, serviceprocess, customer satisfaction survey, process devel-opment...
Valuuttariskeiltä suojautuminen - case yritys x
(Laurea-ammattikorkeakoulu, 2013)
Opinnäytetyön tarkoituksena on tutkia kohdeyrityksen altistumista valuuttariskeille. Yrityksellä on myyntiä euroalueen ulkopuolelle, jota tapahtuu eri valuutoissa. Opinnäytetyössä käsitellään eri valuuttariskejä, niiden arvioimista ja...
Protecting from currency risks : case: company x This thesis is about managing currency exposure of the case company. Company has sales throughout the Eurozone, which happens in many different currencies. This thesis is about different currency risks, evaluating them and protecting them from different perspectives. This study is made by a qualitative research method and is not about solving this problem in a numeric way by a quantitative research method. In this modern era, companies are having more commerce abroad and therefore are exposing themselves to risks. One significant concern is a currency risk. The company has to be able to function reasonably in different situations and consider changes in currencies, so that they can compete in foreign currencies profitably. The basis of this thesis is to get clear picture of how the case company could protect itself from currency exposure in the best way possible and in the most profitable way. I’ve have found different kinds of material from case company and their sales and how it’s divided in different currencies and in different countries....
Protecting from currency risks : case: company x This thesis is about managing currency exposure of the case company. Company has sales throughout the Eurozone, which happens in many different currencies. This thesis is about different currency risks, evaluating them and protecting them from different perspectives. This study is made by a qualitative research method and is not about solving this problem in a numeric way by a quantitative research method. In this modern era, companies are having more commerce abroad and therefore are exposing themselves to risks. One significant concern is a currency risk. The company has to be able to function reasonably in different situations and consider changes in currencies, so that they can compete in foreign currencies profitably. The basis of this thesis is to get clear picture of how the case company could protect itself from currency exposure in the best way possible and in the most profitable way. I’ve have found different kinds of material from case company and their sales and how it’s divided in different currencies and in different countries....
Muutoksen hallinta ostotiimissä - case Yritys X
(Laurea-ammattikorkeakoulu, 2013)
Tämän opinnäytetyön aiheena oli muutoksen hallinta ostotiimissä. Tutkimuksen kohteena olivat Yritys X:n ostotiimin jäsenet. Tutkimuksella selvitettiin erilaiset, onnistuneeseen muutoksen hallintaan vaikuttavat seikat, kuten tutkimuksen kohteena olevan ostotiimin jäsenien suhtautuminen tulevaan ostotiimin prosessimuutokseen ja se, miten paljon tuleva prosessimuutos on aiheuttanut muutosvastarintaa. Lisäksi selvitettiin tärkeimmät asiat, jotka tulee ottaa huomioon muutosprosessissa onnistuneen muutoksen hallinnan takaamiseksi.
Tutkimuksessa käytettiin teoriapohjana muutosjohtamista, josta valittiin muutosjohtamisen malliksi J.P. Kotterin, erityisesti prosessimuutoksiin soveltuva kahdeksan askeleen malli. Lisäksi teoriaosuudessa tarkasteltiin muutoksen hallintaa ja muutosviestinää. Tutkimusaineisto kerättiin kvalitatiivisella kyselyllä, jonka kohdejoukko oli muutoksen kohteena olevan Yritys X:n ostotiimin kahdeksan jäsentä. Lisäksi aineistoa kerättiin benchmarkkaamalla toisen yrityksen ostotiimi, jossa on toteutettu vastaavanlainen ostoprosessien muutos.
Kvalitatiivisella kyselytutkimuksella kartoitettiin muutoksen kohteena olevan ostotiimin jäsenien suhtautumista tulevaan prosessimuutokseen teorian avulla rakennetuilla avoimilla kysymyksillä. Kyselytutkimuksella haluttiin havainnollistaa kohderyhmän pelkoja, toiveita ja odotuksia tulevasta prosessimuutoksesta. Kyselytutkimus toteutettiin kohderyhmälle anonyymisti, jotta vastauksista saataisiin mahdollisimman totuudenmukaisia. Benchmarkingilla selvitettiin prosessimuutoksissa eteen tulevia ongelmia ja mahdollisuuksia, sekä erilaisia asioita, jotka muutosprosessin aikana tulee ottaa huomioon.
Kvalitatiivisen kyselytutkimuksen tulokset osoittavat, että muutoksen hallinnassa erityisen tärkeää kohderyhmälle ovat jatkuva muutoksesta viestiminen, toimivat työkalut omasta työstä selviämiseksi ja johdon sitoutuneisuus. Benchmarkingin tulokset puolestaan osoittavat sen, että muutoksen hallinnan kannalta tärkeää on selkeä visio tulevasta toimintatavasta, visiosta viestiminen ja henkilöstön osallistaminen.
Tutkimustulosten nojalla voidaan todeta, että erityisen tärkeää onnistuneen muutoksenhallinnan kannalta on muutoksesta ja visiosta viestiminen koko muutosprosessin ajan. Lisäksi johdon sitoutuneisuus on tärkeää, sillä ilman sitä muutosprosessin on erittäin vaikeaa onnistua. Muutoksen kohteena olevan henkilöstön osallistaminen muutosprosessiin on muutosvastarinnan kannalta myös ensiarvoista. Muutoksen kohteena olevan henkilöstön pelko oman työn tulevaisuudesta pienenee viestinnän ja osallistamisen myötä....
was to investigate the different factors affecting successful change management. These included the target group’s attitude to the upcoming process change and the extent to which the upcoming process change has caused resistance to change. The thesis examined...
was to investigate the different factors affecting successful change management. These included the target group’s attitude to the upcoming process change and the extent to which the upcoming process change has caused resistance to change. The thesis examined...
Due diligence osana yrityskauppaprosessia ja yritys x:n taloudellinen analyysi
(Laurea-ammattikorkeakoulu, 2013)
Opinnäytetyö on laadittu toimeksiantona yritys x:lle tarkoituksena selvittää yrityksen taloudellinen tila sekä yrityksen arvo. Tästä johtuen työssä suurimman huomion saa taloudellisen informaation analysointi. Työssä käsitellään due diligencen eri...
Due diligence as a part of the corporate acquisition process and the financial analysis of company x The thesis was commissioned by company x with the objective of charting the company’s financial state and the value of the company. As a result, the thesis mostly focuses on analysing the financial information. The thesis discusses the different aspects of due diligence as a part of the corporate acquisition process. Other matters discussed include the corporate acquisition process, company valuation and the different forms of financing corporate acquisition. The scope of the thesis was limited to a discussion of corporate acquisition from the buyer’s perspective. The purpose of the theoretical section is to serve as a buyer’s checklist of matters to be taken into account during corporate acquisition in order to successfully complete the acquisition. The financial analysis is designed to provide the case company with an overall view of the company’s current state, value and the company’s future prospects. The thesis is a qualitative case study and has been constructed on an extensive theoretical base. This base is exploited in the analysis of the case company’s financial state as well as in the company valuation. An interview with the company’s management and the company’s financial statements from 2010–2012 are used in the company’s financial analysis and the company valuation. The results demonstrate that a corporate acquisition process is a challenging process. It is important to find out as much information as possible about the company to be acquired and also to attempt to anticipate all risks and opportunities related to the business operations. It is good to conduct a due diligence inspection in advance to map out these factors. The realisation of the acquisition and value creation can be influenced by the results received from the due diligence inspection. The challenges of value creation include the seller and buyer’s different views on the company’s value. When the valuation is successful, both the buyer and the seller are satisfied. One of the most significant aspects of the corporate acquisition process is to obtain financing. This is why the buyer should secure sufficient financing already before the advance inspection, so that the corporate acquisition will be successful and not be prevented by financing issues....
Due diligence as a part of the corporate acquisition process and the financial analysis of company x The thesis was commissioned by company x with the objective of charting the company’s financial state and the value of the company. As a result, the thesis mostly focuses on analysing the financial information. The thesis discusses the different aspects of due diligence as a part of the corporate acquisition process. Other matters discussed include the corporate acquisition process, company valuation and the different forms of financing corporate acquisition. The scope of the thesis was limited to a discussion of corporate acquisition from the buyer’s perspective. The purpose of the theoretical section is to serve as a buyer’s checklist of matters to be taken into account during corporate acquisition in order to successfully complete the acquisition. The financial analysis is designed to provide the case company with an overall view of the company’s current state, value and the company’s future prospects. The thesis is a qualitative case study and has been constructed on an extensive theoretical base. This base is exploited in the analysis of the case company’s financial state as well as in the company valuation. An interview with the company’s management and the company’s financial statements from 2010–2012 are used in the company’s financial analysis and the company valuation. The results demonstrate that a corporate acquisition process is a challenging process. It is important to find out as much information as possible about the company to be acquired and also to attempt to anticipate all risks and opportunities related to the business operations. It is good to conduct a due diligence inspection in advance to map out these factors. The realisation of the acquisition and value creation can be influenced by the results received from the due diligence inspection. The challenges of value creation include the seller and buyer’s different views on the company’s value. When the valuation is successful, both the buyer and the seller are satisfied. One of the most significant aspects of the corporate acquisition process is to obtain financing. This is why the buyer should secure sufficient financing already before the advance inspection, so that the corporate acquisition will be successful and not be prevented by financing issues....
Käytetyn asunnon asunto-osakkeen välittäjäkauppa
(Laurea-ammattikorkeakoulu, 2013)
kaupassa asiantuntijana ja toteuttaa sekä ostajan että myyjän kannalta onnistunut asuntokauppa. Välitysliike toimii toimeksianta-jansa edustajana, mutta sen tulee toimia lain ja hyvän välitystavan mukaisesti sekä molempi-en kaupan osapuolten etujen...
gives a look in to the real estate business in general and shows the requirements of it. Thesis gives a picture of what brokerage firm's role is in housing sales when it is used as help. Real estate activity is looked into throughout the thesis by going...
gives a look in to the real estate business in general and shows the requirements of it. Thesis gives a picture of what brokerage firm's role is in housing sales when it is used as help. Real estate activity is looked into throughout the thesis by going...
Asiakassitoutumisen parantaminen Case: Yritys X
(Laurea-ammattikorkeakoulu, 2013)
. Havainnot koottiin Excel – taulukkoon, jossa oli jaoteltuna tutkimuksen kannalta oleelliset havainnointiyksiköt, mitä vakuutusta irtisanominen koski ja mikä oli irtisanomisen syy. Lisäksi tehtiin listaa kehitettävistä asioista palvelumallin kannalta...
The purpose of this thesis was to examine the factors that affect decisions to change insurance company. The objective of the research was to gain an understanding of the reasons that lead to the discontinuing of insurances. The most important result of the research was to present recommendations for developing responses to cancellation in the customer service model used by customer service advisors. This thesis was commissioned by a group of companies, Company X, which is one of Finland’s biggest financial service providers. The company wished to remain anonymous in this thesis. The research problem addressed in this thesis concerns the kinds of reasons that lead customers to discontinue insurances. The reasons for cancellations were clarified by listening to recorded phone calls. The observations were compiled in an Excel chart where the common observation units, such as which insurance the cancellation affects and the reason for the cancellation were outlined. In addition to this, a list of recommendations was compiled relating to the customer service model. The research results showed that there were no complete cancellations of the customer rela-tionship in the researched calls. The cancellations related to separate insurances. The most general reasons for the cancellations were the selling of the target of insurance, overlapping in-surances, the price of insurance and unnecessary insurances. The results also indicated that the customer service advisors did not follow the customer service model properly. Based on the conclusion of the thesis several recommendations for development of the customer service model were made. Development ideas were collected to improve the telephone service in Company X. They focused on training in the customer service model and increasing personal service. In the conclusions it is suggested that future research could survey discontinued customers by phone to examine the exact reasons for the cancellations....
The purpose of this thesis was to examine the factors that affect decisions to change insurance company. The objective of the research was to gain an understanding of the reasons that lead to the discontinuing of insurances. The most important result of the research was to present recommendations for developing responses to cancellation in the customer service model used by customer service advisors. This thesis was commissioned by a group of companies, Company X, which is one of Finland’s biggest financial service providers. The company wished to remain anonymous in this thesis. The research problem addressed in this thesis concerns the kinds of reasons that lead customers to discontinue insurances. The reasons for cancellations were clarified by listening to recorded phone calls. The observations were compiled in an Excel chart where the common observation units, such as which insurance the cancellation affects and the reason for the cancellation were outlined. In addition to this, a list of recommendations was compiled relating to the customer service model. The research results showed that there were no complete cancellations of the customer rela-tionship in the researched calls. The cancellations related to separate insurances. The most general reasons for the cancellations were the selling of the target of insurance, overlapping in-surances, the price of insurance and unnecessary insurances. The results also indicated that the customer service advisors did not follow the customer service model properly. Based on the conclusion of the thesis several recommendations for development of the customer service model were made. Development ideas were collected to improve the telephone service in Company X. They focused on training in the customer service model and increasing personal service. In the conclusions it is suggested that future research could survey discontinued customers by phone to examine the exact reasons for the cancellations....
Alfapet Eläinlääkärit Oy - Markkinatutkimus
(Laurea-ammattikorkeakoulu, 2013)
Opinnäytetyön tarkoitus oli tehdä Alfapet Eläinlääkärit Oy -eläinlääkäriklinikalle markkinatutkimus ja auttaa Alfapet-eläinlääkäriyritystä kehittämään sen liiketoimintaosaamista. Markkinatutkimus koostuu kahdesta osasta: asiakaskyselystä ja liiketoimintaympäristön kartoituksesta. Markkinatutkimuksen tavoite oli tuottaa laadukasta tietoa liikkeenjohtamisen tarpeisiin, tukemaan johdon päätöksentekoa ja antamaan uusia ideoita liiketoiminnan kehittämiseen.
Yksityisiä eläinlääkäriyrityksiä ei ole liiketalouden näkökulmasta juurikaan tutkittu. Eläinlää-käritoiminta on rauhallisesti kilpailtu toimiala. Markkinointia on rajoitettu toimijoiden it-sesäätelyllä. Vuonna 2012 eläinlääkintäalalla näkyi merkkejä rakennemurroksen käynnistymi-sestä. Yksityiset sijoittajat ovat hankkineet eläinlääkäriyrityksiä omistukseensa. Toimialalla näyttäisi olevan käynnissä toimijoiden ketjuuntumiskehitys. Kaupungeissa eläinlääkäriklinikoita on enemmän pienehköllä alueella, ja näin ollen kilpailun kiristyminen siellä on todennäköisempää. Alfapetin maantieteellinen sijainti on edullinen, Saunalahdessa, Kurttila - Vanttilassa, Kanta-Kauklahdessa ja Nuuksio - Nupurissa väestömäärä kasvaa yli 50 prosentilla seuraavina vuosina.
Asiakaskysely tehtiin e-lomakkeella, avoimen ja strukturoidun survey-tutkimuksen yhdistelmänä. Alfapetin asiakastyytyväisyys on asiakaskyselyn mukaan erittäin korkealla tasolla. Vastauksista 95 % suosittelee Alfapet-eläinlääkäriklinikkaa, todennäköisesti tai erittäin todennäköisesti. Tuttavan suosituksesta Alfapetin palvelut löysi 26 % vastaajista, paikallistuntemus toi 35 % asiakkaista ja Google kautta 20 % vastaajista löysi tietoa Alfapetin palveluista. Kyselyyn vastanneista 89 % piti klinikan aukioloaikoja sopivina.
Lämminhenkisyys on Alfapetin tavaramerkki. Se sopii Alfapetin imagoksi oikein hyvin. Erikoistunut hammasklinikka on tehokas keino hakea kilpailuetua. Alfapet voi asemoitua pääkaupunkiseudun ensimmäiseksi hammashoitoihin keskittyneeksi erikoisosaajaksi ja laajentaa asiakaskuntansa kattamaan koko pääkaupunkiseutu....
consists of two parts: a customer satisfaction survey and a survey of the business environment. The goal of this market research is to produce high-quality information on business management needs, support the executives` decision-making and provide new...
consists of two parts: a customer satisfaction survey and a survey of the business environment. The goal of this market research is to produce high-quality information on business management needs, support the executives` decision-making and provide new...









