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Viitteet 11-20 / 46
Käyttäjälähtöinen datan visualisointi
(2022)
Tämän opinnäytetyön tavoitteena oli selvittää millaisia datan visualisointiin liittyviä hyviä ja huonoja käytänteitä on, sekä sitä, miten dataa visualisoidaan erilaisilla visualisointiohjelmilla. Asiakasyritys tekee omille asiakkaille säännöllistä...
Itsensä kehittäminen digitaalisen markkinoinnin asiantuntijana
(2023)
Itsensä kehittämisellä on tärkeä rooli osana työkulttuuriamme. Digitalisaation ja sen tuoman tiedonsiirron nopeuden myötä meillä jää vähemmän aikaa pysähtyä ja analysoida. On tärkeää, että työntekijä pystyy kehittämään omia työskentelytapoja ja...
Self-development plays an important role in today’ work culture. With digitalization and the speed of data transfer, we have less time to stop and analyze. It is important that employees can develop their own working methods and models in order to improve their work efficiency and well-being at work. The objective of this diary thesis was to develop the time management, prioritization and self-development skills of an expert working within the digital framework. The objective was to map new operating models through self-examination that can be utilized throughout the author’ work community by adopting them. The diary thesis describes work tasks over a period of ten weeks. At the end of each week, based on professional literature, the practices and areas for development that have emerged during the week are analyzed. The purpose is to question and develop them. As a result of the diary thesis, the commissioner received a package of operating models and suggestions that could be introduced at the workplace to improve work efficiency and meaningfulness. The author developed new skills in time-management and his ability to prioritize improved. He also improved the overall skills as a Specialist. From now on he is able to work more efficiently because his scheduling and prioritizing skills have improved....
Self-development plays an important role in today’ work culture. With digitalization and the speed of data transfer, we have less time to stop and analyze. It is important that employees can develop their own working methods and models in order to improve their work efficiency and well-being at work. The objective of this diary thesis was to develop the time management, prioritization and self-development skills of an expert working within the digital framework. The objective was to map new operating models through self-examination that can be utilized throughout the author’ work community by adopting them. The diary thesis describes work tasks over a period of ten weeks. At the end of each week, based on professional literature, the practices and areas for development that have emerged during the week are analyzed. The purpose is to question and develop them. As a result of the diary thesis, the commissioner received a package of operating models and suggestions that could be introduced at the workplace to improve work efficiency and meaningfulness. The author developed new skills in time-management and his ability to prioritize improved. He also improved the overall skills as a Specialist. From now on he is able to work more efficiently because his scheduling and prioritizing skills have improved....
Modernin B2B-verkkokaupan vaatimukset
(2021)
Tämä opinnäytetyö ja tutkimus pyrkii tuomaan esiin B2B-verkkokaupan erityispiirteitä. Miten B2B-verkkokauppa (Business to Business) eroaa kuluttajaverkkokaupasta (B2C, Business to Consumer)? Miten verkkokaupalla voidaan vastata B2B...
Tekoäly taloushallinnossa
(2019)
Yritysten taloushallinnon automaatioaste on noussut ja monet edelläkävijäorganisaatiot hyödyntävät edistyksellisimmissä ratkaisuissaan koneoppimista ja muuta tekoälyä. Digitaalisen datan merkitys liiketoiminnalle kasvaa ja laadukkaan datan määrän...
Sähköisen dokumenttihallinnan kehittäminen kiinteistöalan yrityksessä
(2022)
aloitettiin tutkimuskysymyksiin pohjautuvalla tiedonkeruulla ja yrityksen nykytilanteen selvittämiseksi haastattelin yrityksen avainhenkilöitä. Tutkimuksen rajauksena oli tieto sähköisen dokumenttihallinnan muutoksien vaikutukset yhden kiinteistöalan yrityksen...
Helsinki Outlet -verkkokaupan asiakaskokemuksen kehittäminen ostoprosessin kautta
(2023)
Opinnäytetyön tarkoituksena oli tutkia ja kehittää verkkokaupan asiakaskokemusta ostoprosessin näkökulmasta. Toimeksiantajana opinnäytetyölle toimi Helsinki Outlet Oy. Opinnäytetyön tavoitteena oli kasvattaa Helsinki Outlet -verkkokaupan...
Kannattavan ohjelmistorobotin luominen mikroyrittäjän asiakaslaskutukseen
(2023)
Tämän kehittämistyön tavoitteena oli auttaa mikroyrittäjän ratkaista haasteen asiakaslaskuttamisessa. Samalla on pyritty tehostaa yrityksen liiketoimintaa, parantaa asiakkaiden tyytyväisyyttä ja vähentää työntekijän ajankulutusta tähän toimintaan...
The purpose of this development work is to help microentrepreneurs solve the challenge of customer invoicing. At the same time, efforts were made to make the company's business more efficient, improve customer satisfaction and reduce the employee's time spent on this activity. The development work investigated how the business life of a microentrepreneur becomes easier after the introduction of a software robot. As a developer, I mapped the robot's intended use, planned its implementation, and manufactured it from start to finish. During the development work, I implemented the RPA_Invoice_Robot software robot on the UiPath Studio software robotics platform. This robot handles customer invoicing on behalf of the user. The data collection was carried out by interviewing the client and videotaping its customer invoicing work process. During the analysis of the videos, the execution times of customer invoicing phases were measured. I will use them in the future when I evaluate and argue the use of a software robot in the customer invoicing process of a microenterprise. After the software robot was manufactured, the profitability of the software robot investment was calculated. The end result was a robot that sped up the customer invoicing process at least 7 times. In the last chapter, further development possibilities for the customer invoicing robot were presented. There, too, new applications suitable for software robotics were discovered in the business processes of the microenterprise....
The purpose of this development work is to help microentrepreneurs solve the challenge of customer invoicing. At the same time, efforts were made to make the company's business more efficient, improve customer satisfaction and reduce the employee's time spent on this activity. The development work investigated how the business life of a microentrepreneur becomes easier after the introduction of a software robot. As a developer, I mapped the robot's intended use, planned its implementation, and manufactured it from start to finish. During the development work, I implemented the RPA_Invoice_Robot software robot on the UiPath Studio software robotics platform. This robot handles customer invoicing on behalf of the user. The data collection was carried out by interviewing the client and videotaping its customer invoicing work process. During the analysis of the videos, the execution times of customer invoicing phases were measured. I will use them in the future when I evaluate and argue the use of a software robot in the customer invoicing process of a microenterprise. After the software robot was manufactured, the profitability of the software robot investment was calculated. The end result was a robot that sped up the customer invoicing process at least 7 times. In the last chapter, further development possibilities for the customer invoicing robot were presented. There, too, new applications suitable for software robotics were discovered in the business processes of the microenterprise....
Kuluttajansuojalain muutosten vaikutus autoverkkokaupan myyntiin ja tulevaisuuden autokauppa verkkoalustoja hyödyntäen
(2024)
Tämän opinnäytetyön tarkoituksena oli tutkia kuluttajansuojalakia ja sen muutoksia autokaupassa sekä tarkemmin ottaen tulevaisuuden autokauppaa verkkoalustoja hyödyntäen. Työn avulla pyrittiin tuomaan esiin niin yritysten kuin kuluttajienkin...
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Videopalvelun vaikutus autohuollon asiakkaiden asiakastyytyväisyyteen
(2021)
Opinnäytetyön tavoite on mitata autohuollon videopalvelun asiakastyytyväisyyttä ja onko sillä vaikutusta asiakasuskollisuuteen. Tutkimuksen toimeksiantaja on Promira Group Oy ja videopalvelun valmistaja on CitNOW. Tietoperustassa on tarkasteltu...
The aim of the study was to measure the customer satisfaction of a car maintenance video service and whether it has an effect on customer loyalty. The study was commissioned by Promira Group Oy and the video service manufacturer is CitNOW. The theoretical part examines the concepts of customer service experience, customer satisfaction and customer loyalty and the interdependencies between them in the field of car maintenance. In addition, the development of the automotive sector in Finland has been described in the light of statistics. The research method used is an interview and qualitative data analysis. According to the findings, the majority of the respondents felt that the video service added value to car maintenance. The words relieable, informative and transparency were repeated in the interviews. The new service in car service inspired many users. The majority of the respondents felt that the video service significantly influenced the choice of the next service. Some respondents saw room for improvement in the service, such as video quality and the professionalism of the mechanic. The customers were largely satisfied with the video service, which complemented the normal aftersales service. The suggested development proposals can be utilized in personnel training and service improvement. The study was useful because it provided direct feedback and helps to focus on the key issues of the service and to further develop the service. The aftermarket executives were satisfied with the added value the video service brought to both the customer and the company in terms of business....
The aim of the study was to measure the customer satisfaction of a car maintenance video service and whether it has an effect on customer loyalty. The study was commissioned by Promira Group Oy and the video service manufacturer is CitNOW. The theoretical part examines the concepts of customer service experience, customer satisfaction and customer loyalty and the interdependencies between them in the field of car maintenance. In addition, the development of the automotive sector in Finland has been described in the light of statistics. The research method used is an interview and qualitative data analysis. According to the findings, the majority of the respondents felt that the video service added value to car maintenance. The words relieable, informative and transparency were repeated in the interviews. The new service in car service inspired many users. The majority of the respondents felt that the video service significantly influenced the choice of the next service. Some respondents saw room for improvement in the service, such as video quality and the professionalism of the mechanic. The customers were largely satisfied with the video service, which complemented the normal aftersales service. The suggested development proposals can be utilized in personnel training and service improvement. The study was useful because it provided direct feedback and helps to focus on the key issues of the service and to further develop the service. The aftermarket executives were satisfied with the added value the video service brought to both the customer and the company in terms of business....
Osakekirjojen sähköistämisen vaikutus pankkikonttorin prosesseihin
(2019)
Tämän opinnäytetyön ensisijaisena tavoitteena on selvittää tulevan huoneistotietojärjestelmän vaikutusta olemassa oleviin prosesseihin Pankki X:n toiminnassa. Tutkimuksen tavoitteena on myös selvittää ASREK-hankkeen toteutustapa ja käytännön...
The primary objective of this thesis project is to investigate the possible impact of the future electronic register of housing company shares impacts on the current processes of a Bank X. In addition, the aim of the study was also to clarify out how the ASREK project is implemented and how it works in practice. The structure of the report consists of the theoretical framework, methodology and data collection, the results and analysis. The theoretical section will examines the current home sale process from the share certificate perspective as well as digitalization in banks. The research was carried out as a qualitative research and the data was collected through interviews and observation. The research approach is inductive to the point where there is no new information appearing considering the scarcity of the topic. The target group chosen for the interviews consisted of property/house managers, the national Land Survey of Finland and Bank X, as all three parties play a key role in creating the electronic register of housing company shares. The study showed that the electronic register of housing company shares is to be created by the NLSOF with the housing company register that is obtained from the property managers. Only after the housing cooperative has digitalized its administration is it possible for individual shareholders to transform their share certificate into an electronic format. The internal communication between banks and NLSOF is being transmitted by integrators. The banks practical execution for this process will be guided by what kind of data the integrator produces and how it can be utilized. Currently banks do not have a uniform approach for using the electronic register of housing company shares. From the results of the study, it can be stated that the compilation of the electronic register of housing company shares requires co-operation between several parties. Bringing together an extensive entity is laborious and time consuming and therefore it is a project that is expected to take several years. The biggest change in bureaus will be the continuous change that they will encounter. The transition to an electronic register of housing company shares will be a long-term project accompanied with continuous change over the processes in bank bureaus. There are several ways of proceeding with the project, depending on the stage at which the limited company is adopting the use of digitalized formats as well as the stage at which the systems can be fully implemented. The research for this thesis has been commissioned by Bank X. The key role of players involved in digitalizing share certificates is established, but cooperation between them has not yet reached the operational level and it has not been possible to obtain information as desired....
The primary objective of this thesis project is to investigate the possible impact of the future electronic register of housing company shares impacts on the current processes of a Bank X. In addition, the aim of the study was also to clarify out how the ASREK project is implemented and how it works in practice. The structure of the report consists of the theoretical framework, methodology and data collection, the results and analysis. The theoretical section will examines the current home sale process from the share certificate perspective as well as digitalization in banks. The research was carried out as a qualitative research and the data was collected through interviews and observation. The research approach is inductive to the point where there is no new information appearing considering the scarcity of the topic. The target group chosen for the interviews consisted of property/house managers, the national Land Survey of Finland and Bank X, as all three parties play a key role in creating the electronic register of housing company shares. The study showed that the electronic register of housing company shares is to be created by the NLSOF with the housing company register that is obtained from the property managers. Only after the housing cooperative has digitalized its administration is it possible for individual shareholders to transform their share certificate into an electronic format. The internal communication between banks and NLSOF is being transmitted by integrators. The banks practical execution for this process will be guided by what kind of data the integrator produces and how it can be utilized. Currently banks do not have a uniform approach for using the electronic register of housing company shares. From the results of the study, it can be stated that the compilation of the electronic register of housing company shares requires co-operation between several parties. Bringing together an extensive entity is laborious and time consuming and therefore it is a project that is expected to take several years. The biggest change in bureaus will be the continuous change that they will encounter. The transition to an electronic register of housing company shares will be a long-term project accompanied with continuous change over the processes in bank bureaus. There are several ways of proceeding with the project, depending on the stage at which the limited company is adopting the use of digitalized formats as well as the stage at which the systems can be fully implemented. The research for this thesis has been commissioned by Bank X. The key role of players involved in digitalizing share certificates is established, but cooperation between them has not yet reached the operational level and it has not been possible to obtain information as desired....







