Haku
Viitteet 2111-2120 / 2981
Tilitoimistotyöntekijöiden työnkuvan muutokset ja haasteet 2000-luvulla
(Laurea-ammattikorkeakoulu, 2012)
Tässä opinnäytetyössä tarkastellaan eri puolilla Suomea sijaitsevien tilitoimistojen työntekijöiden näkemyksiä heidän työnkuvassa tapahtuneista muutoksista ja haasteista mahdollisine hyötyineen kuluneen 2000-luvun aikana. Työssä selvitetään myös...
Changes and Challenges in Job Descriptions in Accounting Firms in 21st century The purpose of the thesis is to investigate the changes in the job descriptions and competence qualifications of employees in the accounting firms in Finland during the 21st century. One objective was to study whether the required qualifications had changed in accounting services in the last 3-10 years compared to the present day. In addition, it is inquired which the most difficult and the most useful changes have been in the last 3-10 years. The thesis discusses the job description of employees in an accounting firm and the changes in financial accounting during the 21st century. Those changes have also influenced the work in the accounting services. The main focus of the thesis is on empirical study. The data for the study was collected by an electronic inquiry to the employees in the accounting firms all over Finland. Both quantitative and qualitative methods were used. The results of the survey show that the competence qualifications of employees in accounting firms have changed towards a multiply skilled person including customer service skills, working in a hurry, good stress tolerance, accuracy, acquisition and application of financial information. The most important changes in the job description concern customer service orientation and consulting. The job description has changed from routine tasks towards the expert knowledge and offering integrated services of financial accounting to the clients. According to the survey the most remarkable professional challenges of employees in accounting firms are the continuous training oneself, the successful co-operation with different interest groups as well as customer services on more and more tight schedules. The most laborious changes during the last years have been the adoption of electric financial administration instead of paper documentation as well as the implementation of tax account and SEPA (Single Euro Payment s Area). At work the electric financial administration and tax account are considered also as the most useful changes....
Changes and Challenges in Job Descriptions in Accounting Firms in 21st century The purpose of the thesis is to investigate the changes in the job descriptions and competence qualifications of employees in the accounting firms in Finland during the 21st century. One objective was to study whether the required qualifications had changed in accounting services in the last 3-10 years compared to the present day. In addition, it is inquired which the most difficult and the most useful changes have been in the last 3-10 years. The thesis discusses the job description of employees in an accounting firm and the changes in financial accounting during the 21st century. Those changes have also influenced the work in the accounting services. The main focus of the thesis is on empirical study. The data for the study was collected by an electronic inquiry to the employees in the accounting firms all over Finland. Both quantitative and qualitative methods were used. The results of the survey show that the competence qualifications of employees in accounting firms have changed towards a multiply skilled person including customer service skills, working in a hurry, good stress tolerance, accuracy, acquisition and application of financial information. The most important changes in the job description concern customer service orientation and consulting. The job description has changed from routine tasks towards the expert knowledge and offering integrated services of financial accounting to the clients. According to the survey the most remarkable professional challenges of employees in accounting firms are the continuous training oneself, the successful co-operation with different interest groups as well as customer services on more and more tight schedules. The most laborious changes during the last years have been the adoption of electric financial administration instead of paper documentation as well as the implementation of tax account and SEPA (Single Euro Payment s Area). At work the electric financial administration and tax account are considered also as the most useful changes....
Hallinto-oikeuksien esittelijöiden osaamisen johtaminen
(Laurea-ammattikorkeakoulu, 2012)
Opinnäytetyön tarkoituksena oli selvittää miten hallinto-oikeuksien esittelijöiden osaamisen johtaminen hoidetaan alueellisissa hallinto-oikeuksissa. Osaamisen johtaminen on laaja käsite, joten tutkimuksessa pääosin ...
Hypervirtaa tölkistä : nuorten energiajuomien kulutus ja terveellisyysmielikuvat
(Laurea-ammattikorkeakoulu, 2012)
Opinnäytetyön avulla selvitettiin keravalaisten 13–24 -vuotiaiden nuorten energiajuomien kulutusta ja terveellisyysmielikuvia. Energiajuomat ovat olleet viimeaikoina paljon puhuttu aihe mediassa ja varsinkin nuorten energiajuomien käyttö on noussut...
Hyper-energy from a can - The consumption and the health image of energy drinks among young people The aim of this thesis is to determine 13-24-year-old youngsters’ consumption of energy drinks and the health image they carry. Energy drinks have been a hot topic recently in the media, and especially youngsters’ use of energy drinks has received media coverage. Purpose of this study was to identify energy drink consumption by young people, the health image of beverages and the factors influencing the purchase decision. The Empirical part of the thesis research was conducted in the Kerava Sompio upper-level school, Kerava high school and Kerava Laurea students. The key element of the study was objectivity. Its aim was to get the updated information for the benefit of young people interested in this topic, parents, school staff, and possibly also energy drink companies. The survey was carried out quantitatively. The required data was collected from students in three schools using a simple questionnaire. In Kerava, 149 youngsters between 13 and 24 years-old responded to the survey. The number of sufficient replies was 139. Questionnaires were analyzed by using SPSS software which is designed for statistical analysis. Particular attention was paid to the analysis of the three age group differences. The number of respondents aged between 13 and 16 was 68, the group between 17 and 20 were 27 and 21 to 24 years-old were 42. The results of the study showed among other things, how much young people consume energy drinks and how they see the hyper-energetic world of them. Young people enjoy the energy drinks in average, a fair one dose a week, and the majority of young people drink them because of functionality, i.e. due to a pick-me up. When making a purchase decision of an energy drink the purchasing decision was mostly influenced by the flavor of the drink. Young people generally did not regard energy drinks as healthy....
Hyper-energy from a can - The consumption and the health image of energy drinks among young people The aim of this thesis is to determine 13-24-year-old youngsters’ consumption of energy drinks and the health image they carry. Energy drinks have been a hot topic recently in the media, and especially youngsters’ use of energy drinks has received media coverage. Purpose of this study was to identify energy drink consumption by young people, the health image of beverages and the factors influencing the purchase decision. The Empirical part of the thesis research was conducted in the Kerava Sompio upper-level school, Kerava high school and Kerava Laurea students. The key element of the study was objectivity. Its aim was to get the updated information for the benefit of young people interested in this topic, parents, school staff, and possibly also energy drink companies. The survey was carried out quantitatively. The required data was collected from students in three schools using a simple questionnaire. In Kerava, 149 youngsters between 13 and 24 years-old responded to the survey. The number of sufficient replies was 139. Questionnaires were analyzed by using SPSS software which is designed for statistical analysis. Particular attention was paid to the analysis of the three age group differences. The number of respondents aged between 13 and 16 was 68, the group between 17 and 20 were 27 and 21 to 24 years-old were 42. The results of the study showed among other things, how much young people consume energy drinks and how they see the hyper-energetic world of them. Young people enjoy the energy drinks in average, a fair one dose a week, and the majority of young people drink them because of functionality, i.e. due to a pick-me up. When making a purchase decision of an energy drink the purchasing decision was mostly influenced by the flavor of the drink. Young people generally did not regard energy drinks as healthy....
Tmnetworks Designin toiminnanohjausjärjestelmän suunnittelu ja toteutus : Pienyrityksen toiminnanohjausjärjestelmän suunnittelu ja toteutus : case: Tmnetworks Design
(Laurea-ammattikorkeakoulu, 2012)
Tämä opinnäytetyö käsittelee toiminnanohjausjärjestelmän suunnittelua ja toteutusta case-yritykselle TmNetworks Design. TmNetworks Designin päätoimialat ovat verkkopalveluiden tuottaminen kuten verkkosivujen teko, muokkaus ja ylläpito...
Tmnetworks Design’s enterprise resource planning design and implementation This thesis deals with design and implementation of ERP (Enterprise Resource Planning) to Tmnetworks Design. TmNetworks Design's main lines of businesses are the production of online web services, such as the web pages, webhosting and modification. The first part of the thesis I have dealt with ERP theory based on several different sources. In the strategy part of the thesis has been told various options for the implementation, because there are many different solutions to implement an ERP. Some of the ERP packages in the market are provided by SAP, Lawson, IFS, Microsoft Dynamics and Visma. These complete packages usually include too many unnecessary functions and that’s the reason why case-company wanted to design and implement an own ERP. The section planning and implementation of the ERP explains why certain choices were made and how the ERP was implemented. At the end of the thesis are the final conclusions of the systems successful introduction and development ideas for improvement. ERP design requires a wide field of professional knowledge. The ERP has been designed and implemented according to the case-company’s instructions and to support company’s operations. The challenge of the implementation was the case company’s large scope of operations and therefore it took a long time to design the ERP in order to become a comprehensive and coherent ensemble....
Tmnetworks Design’s enterprise resource planning design and implementation This thesis deals with design and implementation of ERP (Enterprise Resource Planning) to Tmnetworks Design. TmNetworks Design's main lines of businesses are the production of online web services, such as the web pages, webhosting and modification. The first part of the thesis I have dealt with ERP theory based on several different sources. In the strategy part of the thesis has been told various options for the implementation, because there are many different solutions to implement an ERP. Some of the ERP packages in the market are provided by SAP, Lawson, IFS, Microsoft Dynamics and Visma. These complete packages usually include too many unnecessary functions and that’s the reason why case-company wanted to design and implement an own ERP. The section planning and implementation of the ERP explains why certain choices were made and how the ERP was implemented. At the end of the thesis are the final conclusions of the systems successful introduction and development ideas for improvement. ERP design requires a wide field of professional knowledge. The ERP has been designed and implemented according to the case-company’s instructions and to support company’s operations. The challenge of the implementation was the case company’s large scope of operations and therefore it took a long time to design the ERP in order to become a comprehensive and coherent ensemble....
Osaamisen kehittäminen asiantuntijayrityksessä : Case: Systems Garden
(Laurea-ammattikorkeakoulu, 2012)
Tämän opinnäytetyön aiheena on osaamisen kehittäminen asiantuntijayrityksessä ja case-yrityksenä on IT-alan yritys Systems Garden Oy. Osaamisen kehittäminen on yleistynyt terminä ja käsityksenä yritysmaailmassa viime ...
Tiimitoiminta työyhteisössä
(Laurea-ammattikorkeakoulu, 2012)
Tiimi on pieni ryhmä ihmisiä, joilla on toisiaan täydentäviä taitoja. Tiimit ovat sitoutuneet yhteiseen päämäärään, yhteisiin suoritustavoitteisiin ja toimintamalliin ja ne pitävät itseään yhteisvastuussa suorituksistaan. Tiimityöskentelyä käytetään...
Teamwork in Work Community A Team is a small group of people where each member contributes their individual skills to the team. Teams are committed to a common goal, performance targets and procedures that hold the team commonly responsible for their achievement. Teamwork is used since teams enable companies to better adhere to rapidly changing needs and situations in the business world. A good team can function more efficiently and productively than its members would do collectively as individuals. In this thesis, teamwork in a company which has simplified its organizational structure was researched. Separate departments’ teamwork was observed from the perspective of six chosen categories. The categories are Coaching Management, interaction, skill development, commitment and rewarding, target orientation, and roles and rules of the game. The research was conducted on the personnel of three separate departments in the target organization. The used research methods were both qualifying and quantifying methods. The research data was collected by sending each employee a questionnaire that included both multiple choice and open-ended questions. In addition, individual interviews were held with the department heads. The questionnaire was made by using Laurea’s E-form and it was sent to the respondents via e-mail. The questionnaire was completed by 22 respondents. The sample size was 33 respondents and the response rate was 67 percent. The goal of the thesis was to determine and give the target organization information on whether the researched departments genuinely function as a team and, furthermore, what preparation was needed to allow the teamwork function properly. In all researched departments the aspects that contributed to teamwork were commitment, learning from team mates and opportunities for individual skill development. Several points for improvement were found, but perhaps the most integral points were the problems with goal setting and reaching the set goals. Pivotal room for improvement was found in all three departments to convert the competition setting into a cohesive teamwork setting. In one particular department factors that supported teamwork were more readily found when compared to the two other departments. The result of the research shows that departments cannot be called “teams” by its definition. When evaluating the current state of the teamwork of the researched departments it can be concluded that the teams are still in their development phase, since all the requirements of true teamwork are yet to be materialized. All departments have potential to develop their teamwork to a good level. Even at its present state the departments showed several matters advocated to a functioning teamwork. However, progress must take place before the departments fulfill the criteria of teamwork....
Teamwork in Work Community A Team is a small group of people where each member contributes their individual skills to the team. Teams are committed to a common goal, performance targets and procedures that hold the team commonly responsible for their achievement. Teamwork is used since teams enable companies to better adhere to rapidly changing needs and situations in the business world. A good team can function more efficiently and productively than its members would do collectively as individuals. In this thesis, teamwork in a company which has simplified its organizational structure was researched. Separate departments’ teamwork was observed from the perspective of six chosen categories. The categories are Coaching Management, interaction, skill development, commitment and rewarding, target orientation, and roles and rules of the game. The research was conducted on the personnel of three separate departments in the target organization. The used research methods were both qualifying and quantifying methods. The research data was collected by sending each employee a questionnaire that included both multiple choice and open-ended questions. In addition, individual interviews were held with the department heads. The questionnaire was made by using Laurea’s E-form and it was sent to the respondents via e-mail. The questionnaire was completed by 22 respondents. The sample size was 33 respondents and the response rate was 67 percent. The goal of the thesis was to determine and give the target organization information on whether the researched departments genuinely function as a team and, furthermore, what preparation was needed to allow the teamwork function properly. In all researched departments the aspects that contributed to teamwork were commitment, learning from team mates and opportunities for individual skill development. Several points for improvement were found, but perhaps the most integral points were the problems with goal setting and reaching the set goals. Pivotal room for improvement was found in all three departments to convert the competition setting into a cohesive teamwork setting. In one particular department factors that supported teamwork were more readily found when compared to the two other departments. The result of the research shows that departments cannot be called “teams” by its definition. When evaluating the current state of the teamwork of the researched departments it can be concluded that the teams are still in their development phase, since all the requirements of true teamwork are yet to be materialized. All departments have potential to develop their teamwork to a good level. Even at its present state the departments showed several matters advocated to a functioning teamwork. However, progress must take place before the departments fulfill the criteria of teamwork....
Edunvalvonta ja pankissa asiointi : case: Janakkalan Osuuspankki
(Laurea-ammattikorkeakoulu, 2012)
Tämän opinnäytetyön tarkoituksena oli selventää holhoustoimilain puitteet pankkitoiminnalle edunvalvontatilanteissa. Pankkitoimihenkilön tulee toimia edunvalvontatilanteissa sekä holhoustoimilain että pankin omien ...
Asiakastyytyväisyys ja sen seuranta Consti-yhtiöissä
(Laurea-ammattikorkeakoulu, 2012)
osoittivat, että Consti-yhtiöt on saavuttanut hyvän ja osaavan yhtiön maineen korjausrakentamisen alalla. Suurimmaksi kysymykseksi nousi, vastaako asiakkaiden kokema laatu Constin odotuksia. Vastauksista analysoimalla saatiin vahva ja positiivinen kuva...
Measuring customer satisfaction in Consti Group The main aim of this study was to establish customer satisfaction of Consti Group. Consti Group is the biggest construction company specialized in renovations in Finland. The study focused on measuring the overall quality of services of Consti Group. The territory of Consti Group cover large part of the Finland. The aim basis of this thesis was to measure customer satisfaction before, during and after the service process. The research manner was quantitative. We performed a customer satisfaction survey by using the electric customer data system of Consti Group in summer 2011.We received answers from 146 customers of the target group. The study showed that Consti Group has reached the reputation of the good and skilful company in construction branch. The biggest question was, does the quality experienced by the customers answer of Consti Group. The analysis showed that Consti Group operations and quality of services has a strong and positive image. Good customer relationships from previous cooperation were established as strength in Consti Group operations. Consti group with respect to a functional level the company operates well in its sectors. In the most important factors such as communication, organization, in the operation of the management, in the quality of the service and in guarantee corrections Consti Group has been operation, either good or commendable. The purpose of Consti Group is to utilize in the measurement of the overall quality of services the study that has been made. Our main extension study as proposal was that Consti Group should continue measuring customer satisfaction as part of its business development....
Measuring customer satisfaction in Consti Group The main aim of this study was to establish customer satisfaction of Consti Group. Consti Group is the biggest construction company specialized in renovations in Finland. The study focused on measuring the overall quality of services of Consti Group. The territory of Consti Group cover large part of the Finland. The aim basis of this thesis was to measure customer satisfaction before, during and after the service process. The research manner was quantitative. We performed a customer satisfaction survey by using the electric customer data system of Consti Group in summer 2011.We received answers from 146 customers of the target group. The study showed that Consti Group has reached the reputation of the good and skilful company in construction branch. The biggest question was, does the quality experienced by the customers answer of Consti Group. The analysis showed that Consti Group operations and quality of services has a strong and positive image. Good customer relationships from previous cooperation were established as strength in Consti Group operations. Consti group with respect to a functional level the company operates well in its sectors. In the most important factors such as communication, organization, in the operation of the management, in the quality of the service and in guarantee corrections Consti Group has been operation, either good or commendable. The purpose of Consti Group is to utilize in the measurement of the overall quality of services the study that has been made. Our main extension study as proposal was that Consti Group should continue measuring customer satisfaction as part of its business development....
Suomalaisen musiikin markkinointi
(Laurea-ammattikorkeakoulu, 2012)
Opinnäytetyöni toimeksiantajana oli Sakara Records, joka on vuonna 2003 perustettu pienlevy-yhtiö. Sakara oli alkujaan tarkoitettu perustajajäsentensä eli Mokoma-yhtyeen oman tuotannon julkaisemiseen, mutta myöhemmin ...
Osallistuvan ja osallistavan esimiestyön vaikutukset työyhteisön arkeen : case: VR Asiakaspalvelukeskus Riihimäki
(Laurea-ammattikorkeakoulu, 2012)
Osallistuvan ja osallistavan esimiestyön vaikutukset työyhteisön arkeen : case: VR Asiakas-palvelukeskus Riihimäki
Tein opinnäytetyöni VR Asiakaspalvelukeskukseen Riihimäelle, jossa työskentelen palaute- ja korvauskäsittelijänä ...









