Haku
Viitteet 2261-2270 / 2981
Myyntikoulutuksen vaikuttavuus
(Laurea-ammattikorkeakoulu, 2012)
Henkilöstökoulutuksen tarve yrityksissä kasvaa, kun työntekijöiden määrä vähenee eläkkeelle jäämisten, äitiys- ja vuorotteluvapaiden tai työn uudelleenjärjestelyjen seurauksina. Työtehtävät on saatava hoidettua pienemmällä tekijämäärällä tai...
Sales Training Effectiveness The need for personnel training in companies is growing, while the number of employees is declining due to retirement, maternity leave, job alternation leave or as a result of restructuring. Tasks must be managed by a smaller number of employees, or be expanded and diversified to provide greater motivation over a longer career. In addition to helping employees learn new tasks, staff training should also allow employees the opportunity to meet colleagues and discuss and exchange experiences, ideas and opinions. In this way information is transferred from one person to another and the amount information also increases. Tacit knowledge becomes visible and the participant receives training, experience and materials for learning and development, which adds significance to the work. The purpose of this study was to examine the expectations of the participants and organization’s management with regard to sales training and to determine whether this training was felt to be useful. The theoretical framework is based on a view of the workplace as a learning environment and the effects of in-service training in the learning organization. The study was conducted as a qualitative study. Four interviews were conducted to examine employees through a four-field analysis, which consisted of issues relating to the expectations for the course, immediate experiences after the course, longer-term experiences after the course, and finally the organization's final conclusions on the effects of the course. The highest expectations related to advices in dealing with difficult customer. According to the respondent’s direct experiences, the course formed a shared experience, which was seen as a positive and it was felt that it would be easier to manage difficult customers to a satisfactory extent. Long-term experiences of the course were also positive, but also some issues were forgotten and the transfer of effect of the training at the organizational level was noted. The need to organize a similar course again throughout the department was clearly expressed. The management of the organization felt that better team spirit and capacity for change had been achieved and they also advocated that a similar course be organized. Research and theory were consistent in demonstrating the benefits of in-service training. The course forms a positive experience with distributed intelligence and experience. Tacit knowledge becomes visible. A positive shared experience of learning changes behavior and leads to better community spirit and readiness for change, both of which factors create organizational capability for development. A lack of training in an organization can prevent the application of lessons learned in practice. The opportunity to revise issues and the need for lessons for the entire department suggest the need for a new course for the organization....
Sales Training Effectiveness The need for personnel training in companies is growing, while the number of employees is declining due to retirement, maternity leave, job alternation leave or as a result of restructuring. Tasks must be managed by a smaller number of employees, or be expanded and diversified to provide greater motivation over a longer career. In addition to helping employees learn new tasks, staff training should also allow employees the opportunity to meet colleagues and discuss and exchange experiences, ideas and opinions. In this way information is transferred from one person to another and the amount information also increases. Tacit knowledge becomes visible and the participant receives training, experience and materials for learning and development, which adds significance to the work. The purpose of this study was to examine the expectations of the participants and organization’s management with regard to sales training and to determine whether this training was felt to be useful. The theoretical framework is based on a view of the workplace as a learning environment and the effects of in-service training in the learning organization. The study was conducted as a qualitative study. Four interviews were conducted to examine employees through a four-field analysis, which consisted of issues relating to the expectations for the course, immediate experiences after the course, longer-term experiences after the course, and finally the organization's final conclusions on the effects of the course. The highest expectations related to advices in dealing with difficult customer. According to the respondent’s direct experiences, the course formed a shared experience, which was seen as a positive and it was felt that it would be easier to manage difficult customers to a satisfactory extent. Long-term experiences of the course were also positive, but also some issues were forgotten and the transfer of effect of the training at the organizational level was noted. The need to organize a similar course again throughout the department was clearly expressed. The management of the organization felt that better team spirit and capacity for change had been achieved and they also advocated that a similar course be organized. Research and theory were consistent in demonstrating the benefits of in-service training. The course forms a positive experience with distributed intelligence and experience. Tacit knowledge becomes visible. A positive shared experience of learning changes behavior and leads to better community spirit and readiness for change, both of which factors create organizational capability for development. A lack of training in an organization can prevent the application of lessons learned in practice. The opportunity to revise issues and the need for lessons for the entire department suggest the need for a new course for the organization....
Yleisen edunvalvonnan uuden asiakastietojärjestelmä Edvardin ongelmat ja puutteet sekä tärkeimmät kehittämistarpeet
(Laurea-ammattikorkeakoulu, 2012)
Laki holhoustoimen edunvalvontapalveluiden järjestämisestä (443/1999) sekä holhoustoimilaki (442/1999), toimivat alkusysäyksenä edunvalvontapalveluiden yhtenäistämiselle, joka konkretisoitui 1.1.2009 voimaan tulleessa laissa holhoustoimen edunvalvontapalveluiden järjestämisestä. Näiden lakien tuloksena edunvalvontapalveluiden yhtenäistäminen konkretisoitui vuonna 2010 oikeusministeriön toimeenpanemaan projektiin uudesta asiakastietojärjestelmä Edvardista. Edvardin tarkoitus on yhdenmukaistaa yleisten edunvalvontapalveluiden käytännöt. Opinnäytetyömme tutkimusongelma liittyy uuteen asiakastietojärjestelmään siirtyessä havaittuihin puutteisiin ja ongelmiin sekä tärkeimpiin kehittämistarpeisiin.
Tutkimuksen tarkoituksena on selvittää Edvardissa havaittuja ongelmia ja puutteita sekä tärkeimpiä kehittämistarpeita. Tutkimus suoritettiin tekemällä haastattelut kuudessa yleisen edunvalvonnan toimipisteessä. Haastateltaviksi valittujen toimipisteiden valintakriteereihin vaikuttivat muun muassa toimipisteiden koot sekä asiakastietojärjestelmä Edvardin käyttöönoton ajankohta. Saadaksemme kattavimman tuloksen, haastateltaviksi valittiin kolmen eri toimenkuvan omaavia työntekijöitä. Näitä olivat edunvalvoja, edunvalvontasihteeri ja kirjanpidosta vastaava edunvalvontasihteeri.
Opinnäytetyössä käsittelemme myös yleisesti edunvalvonnan historiaa ja syitä siihen, miten nykytilaan on päädytty. Opinnäytetyössä esittelemme Edvardin suppeasti asiakastietojärjestelmänä. Opinnäytetyömme lopussa on tutkimuksen tuloksena saadut tiedot ongelmista ja puutteista sekä tärkeimmistä kehittämistarpeista. Nämä tiedot on tarkoitus luovuttaa oikeusministeriön alaiselle Edvard-kehittämistyöryhmälle....
of the guardianship workgroup begun in the Department of the Justice. The aim of this workgroup was to develop new software, called Edvard, for practical use of guardianship officials and thus standardize varying praxis around the country. In our bachelor’s thesis...
of the guardianship workgroup begun in the Department of the Justice. The aim of this workgroup was to develop new software, called Edvard, for practical use of guardianship officials and thus standardize varying praxis around the country. In our bachelor’s thesis...
Tilitoimiston perustaminen
(Laurea-ammattikorkeakoulu, 2012)
Tämän opinnäytetyön tarkoituksena oli tutkia tilitoimiston perustamista ja siihen liittyviä käytännön toimia. Työn tarkoituksena oli selvittää kuinka tilitoimiston perustaminen tapahtuu ja mitä tulee huomioida toiminnan ...
Sopimusoikeus vientitoiminnassa Venäjälle
(Laurea-ammattikorkeakoulu, 2012)
Tässä opinnäytetyössä käsittelen sopimuksen merkitystä ja sopimuksen tekoa yrityksien vientitoiminnoissa silloin, kun on kyseessä vientitilanteet Venäjälle eli kansainvälisen kaupan liittyvät haasteet.
Opinnäytetyössäni selvitän ja kuvailen Venäjän omat sopimuskäytännöt. Se uttaa ymmärtämään suomalaisten yritysten yhteistyökumppaneiden ajattelumallia. Selvitän kansainvälisen kaupan sopimusjuridiikkaan liittyvää lainsäädäntöä ja lainsäädäntönormeja Kuvailen sopimusten ja sopimushallinnan tärkeyttä yrityksen liiketoiminnalle. Pohdin onko hyvin hallitusta ja tehokkaasta sopimusosaamisesta hyötyä riskienhallinnassa ja yrityksen kilpailukyvyn määrittelemiseen. Perehdyn kansainvälisen kaupan sopimusoikeuden normeihin oikeuskirjallisuuden avulla.
Työn empiirinen osa on toteutettu kahdessa osassa. Ensin olen tehnyt oikeuslähdetutkimuksen, jossa tutkin Venäjän sopimuslainsääntöön liittyvää keskeistä sisältöä ja aiheeseen liittyvää oikeuskirjallisuutta. Toiseksi olen tehnyt laadullisen tutkimuksen tekemällä puolistrukturoidun haastattelun. Haastattelin Venäjällä toimivia yrityksiä ja selvitin heidän näkemyksiä käsittelemäni aiheen puitteissa. Selvitin haastattelussani myös Venäjällä oleva toimintatapa sopimusjuridisesta näkökulmasta.
Laadullisen tutkimuksen, eli haastattelujen pohjalta olen laatinut suomalaisille yrityksille tar-koitetun kehitystarvekartoituksen tutkimusaihepiiristäni. Sopimuslaadintaprossessin kannalta tuloksissani tärkeämmiksi seikoiksi ovat nousseet seuraavat kohdat. Kielitaidon totesin olevan tärkeä sekka molemmille sopimusosapuolille ja tärkeä kumppanussuhde perusta. Yrityksien kokonaisvaltainen sopimussuunnitteluosaaminen suunnittelun tulisi kattaa sekä tarjous- ja sopimussisällön että –laadintaprosessin. Organisaation myyntihenkilöiden juridinen osaaminen. Organisaation myyntiedustajan valtuutuslaajuus ja sen molemminpuolinen tiedostamienen. Sekä päätöksen- ja sopimustekoprosessin joustavuuspotentiaali.
Opinnäytetyössäni keskityn käsittelemään vain juridisten henkilöiden välisiä sopimuksiä....
and describe how important contract and contract management is to the development of a company´s business. Further more I will discuss how systematic and effective contract making processes inside companies affect the companies risk management...
and describe how important contract and contract management is to the development of a company´s business. Further more I will discuss how systematic and effective contract making processes inside companies affect the companies risk management...
Online-sijoittamisen vaikutus sijoituspäätöksiin ja portfolion sisältöön
(Laurea-ammattikorkeakoulu, 2012)
Opinnäytetyössä tutkittiin, kuinka online-sijoittaminen on vaikuttanut suomalaisen piensijoittajan sijoituspäätöksiin ja portfolion sisältöön. Lisäksi selvitettiin, kuinka se on vaikuttanut suomalaisen piensijoittajan sijoitusstrategiaan sekä miten...
Impact of Online Investing on Investment Decisions and Portfolio Content This study investigates how online investing has affected the Finnish retail investors investment decisions and portfolio content. In addition, to determine how it has affected the Finnish retail investor's investment strategy. Study also investigates how the amount of information and channels has influenced investment decisions and how it is used in support of investing. Finnish retail investors have been steadily increasing since the beginning of the Millennium, and the majority of them use online investment service. In this subject there is not much at all Finnish research and no public statistics, therefore, research was clearly needed. In the theory part was introduced elements which were essential in the understanding of the research topic. The center of this part where in the products, tools, events, and changes which have affected the small investor's investment decisions. The theory consisted of Finnish investment history, investment products, a variety of investment methods, investment-related topics and phenomena, as well as psychology. To the empirical part were included the interviews and online investment services through becoming familiar with the findings and conclusions, which are mirrored in the theoretical part of the points rose. The interviews were conducted as half structured theme interviews. In the study were interviewed five financial experts, who have for years been closely involved in the financial markets, instruments and phenomena. The study concluded that although the online investing has increased the small investor’s opportunity to invest in various investment instruments, as well as foreign exchanges. Still the main focus of interest is in Finnish stocks and mutual funds. Online investing offers an easy tool, prechewed information, as well as low-threshold, to new investors. The small investor understanding of the investment, strategy or asset allocation has not been increased. Risktaking, it had no effect, as increased information has helped investors to identify risks more effectively. The greatest change was found to placement of the democratization of small investors and professional investors....
Impact of Online Investing on Investment Decisions and Portfolio Content This study investigates how online investing has affected the Finnish retail investors investment decisions and portfolio content. In addition, to determine how it has affected the Finnish retail investor's investment strategy. Study also investigates how the amount of information and channels has influenced investment decisions and how it is used in support of investing. Finnish retail investors have been steadily increasing since the beginning of the Millennium, and the majority of them use online investment service. In this subject there is not much at all Finnish research and no public statistics, therefore, research was clearly needed. In the theory part was introduced elements which were essential in the understanding of the research topic. The center of this part where in the products, tools, events, and changes which have affected the small investor's investment decisions. The theory consisted of Finnish investment history, investment products, a variety of investment methods, investment-related topics and phenomena, as well as psychology. To the empirical part were included the interviews and online investment services through becoming familiar with the findings and conclusions, which are mirrored in the theoretical part of the points rose. The interviews were conducted as half structured theme interviews. In the study were interviewed five financial experts, who have for years been closely involved in the financial markets, instruments and phenomena. The study concluded that although the online investing has increased the small investor’s opportunity to invest in various investment instruments, as well as foreign exchanges. Still the main focus of interest is in Finnish stocks and mutual funds. Online investing offers an easy tool, prechewed information, as well as low-threshold, to new investors. The small investor understanding of the investment, strategy or asset allocation has not been increased. Risktaking, it had no effect, as increased information has helped investors to identify risks more effectively. The greatest change was found to placement of the democratization of small investors and professional investors....
Potentiaalisten asiakkaiden määrittely Dramagame pelikonseptille
(Laurea-ammattikorkeakoulu, 2012)
on usein päivittäistä harrastamista. Vapaa aikaa vietetään Internetissä ja pelaten, mediatuotteista eniten kiinnostavat tietokonepelit, foorumit ja elokuvat. Eniten pelien teemoina kiinnostavat sci-fi, toiminta ja fantasia....
Determing potential customers for the Dramagame game concept The aim of this thesis was to determine potential customers to the start-up game company Tribe Studios Ltd. and to find out what kind of features are most interesting in the game. Previous studies on players do not provide enough information about players for target group definition. The game concept is new and there is no available research data. The study was conducted by a form questionnaire suitable for quantitative research. The questionnaire was sent to nine different Internet forums and online communities using the e-form. The forums were selected according to the theme of the site. Some of the forums were well-known game sites and some were other kind of sites and online communities. There were 268 approved responses. 31% of the respondents were women and 69% were men. Most of the responses were received from domestic channels, such as Peliplaneetta, Plaza, and Tribe Studios' own distribution channels and communities. The respondents were most interested in the game feature where they can influence the course of events and the storyline with their own character. The respondents were also interested in creating their own character into the game and they were also willing to pay for the game on the Internet. The respondents who liked the features of the game can be considered as potential customers. The age of a potential customer is approximately 27 years. The age conforms to previous studies as well as the company’s own estimate of their target group. The majority of potential customers play games often and spend a lot of time on the Internet. Online gaming is also popular. Only a few respondents thought it should take less than two hours to complete a game. The respondents' game playing is often a daily hobby. Free time is spent on the Internet and playing games- computer games, forums, and movies were the most popular media products. Sci-fi, action and fantasy were most popular game themes....
Determing potential customers for the Dramagame game concept The aim of this thesis was to determine potential customers to the start-up game company Tribe Studios Ltd. and to find out what kind of features are most interesting in the game. Previous studies on players do not provide enough information about players for target group definition. The game concept is new and there is no available research data. The study was conducted by a form questionnaire suitable for quantitative research. The questionnaire was sent to nine different Internet forums and online communities using the e-form. The forums were selected according to the theme of the site. Some of the forums were well-known game sites and some were other kind of sites and online communities. There were 268 approved responses. 31% of the respondents were women and 69% were men. Most of the responses were received from domestic channels, such as Peliplaneetta, Plaza, and Tribe Studios' own distribution channels and communities. The respondents were most interested in the game feature where they can influence the course of events and the storyline with their own character. The respondents were also interested in creating their own character into the game and they were also willing to pay for the game on the Internet. The respondents who liked the features of the game can be considered as potential customers. The age of a potential customer is approximately 27 years. The age conforms to previous studies as well as the company’s own estimate of their target group. The majority of potential customers play games often and spend a lot of time on the Internet. Online gaming is also popular. Only a few respondents thought it should take less than two hours to complete a game. The respondents' game playing is often a daily hobby. Free time is spent on the Internet and playing games- computer games, forums, and movies were the most popular media products. Sci-fi, action and fantasy were most popular game themes....
Säästötuotteiden myynnin kehittäminen puhelinpalvelussa – Case Toimeksiantajayritys
(Laurea-ammattikorkeakoulu, 2012)
Tämän opinnäytetyön päätavoite on kartoittaa toimeksiantajayrityksen puhelinpalvelun säästötuotteiden myynnin nykytila sekä laatia kehitysehdotus säästötuotteiden myynnin parantamiseksi. Opinnäytetyön johtopäätöksistä ja kehitysehdotuksista...
The main objective of this study is to clarify the current state of sales of savings products in the client company’s telephone service. The purpose is also to develop a proposal for improving the sales of savings products. From the conclusions of the thesis and the development proposals the client company will receive useful information on how to develop its staff and processes in order to achieve more sales of savings products. The empirical study was conducted as a qualitative survey of the employees and by listening to the customer contacts. The current state of the sales of savings products in the call center was determined by listening to customer contacts. The survey of the employees provided a good basis for developing the proposals. As the theoretical framework of the thesis, the concepts of customer service, sales, marketing, and savings were used. The theoretical section of the report examines the fundamental principles of marketing, the sales process, customer service, and qualitative research theory. The research showed that the current state of the sales of savings products among the telephone centers bank employees is at a reasonable level. The insurance advisors’ knowledge of the savings products and ability to sell them is at a poor level. The bank employees` sales skills should be developed and the insurance advisors should receive more education about savings products. The study revealed that the client company should also try to motivate its staff to accomplish better results in the sales of savings products and improve company`s phone and sales processes....
The main objective of this study is to clarify the current state of sales of savings products in the client company’s telephone service. The purpose is also to develop a proposal for improving the sales of savings products. From the conclusions of the thesis and the development proposals the client company will receive useful information on how to develop its staff and processes in order to achieve more sales of savings products. The empirical study was conducted as a qualitative survey of the employees and by listening to the customer contacts. The current state of the sales of savings products in the call center was determined by listening to customer contacts. The survey of the employees provided a good basis for developing the proposals. As the theoretical framework of the thesis, the concepts of customer service, sales, marketing, and savings were used. The theoretical section of the report examines the fundamental principles of marketing, the sales process, customer service, and qualitative research theory. The research showed that the current state of the sales of savings products among the telephone centers bank employees is at a reasonable level. The insurance advisors’ knowledge of the savings products and ability to sell them is at a poor level. The bank employees` sales skills should be developed and the insurance advisors should receive more education about savings products. The study revealed that the client company should also try to motivate its staff to accomplish better results in the sales of savings products and improve company`s phone and sales processes....
Asiakastyytyväisyys Suomen Polkupyörätukku Oy Olarin myymälässä
(Laurea-ammattikorkeakoulu, 2012)
Tämän opinnäytetyön aiheena on asiakastyytyväisyystutkimus Suomen Polkupyörätukku Oy:lle. Suomen Polkupyörätukku Oy toimii myös tutkimuksen toimeksiantajana. Opinnäytetyön tavoitteena oli selvittää asiakkaiden tyytyväisyys, ...
Asiakasnäkökulma palveluprosessin kehittämiseen Case: Kotikolmoset Oy
(Laurea-ammattikorkeakoulu, 2012)
Tämän opinnäytetyön tavoitteena oli kehittää asiakasnäkökulmasta avaimet käteen -remontteja tarjoavan Kotikolmoset Oy:n palveluprosessia ja toteuttaa asiakastyytyväisyystutkimus. Asiakastyytyväisyystutkimuksen avulla selvitettiin asiakkaiden...
Customer perspective on development of service process Case: Kotikolmoset Ltd. The purpose of this thesis was to develop Kotikolmonen Ltd service process from the customer’s viewpoint and to execute a customer satisfaction survey. The customer satisfaction survey clarified the customers’ and the company’s different viewpoints about the customer service path. By describing the customer service path and the service process, the Kotikolmonen Ltd:s operations were analyzed. The analysis was based on the theory of service design. The theoretical frame of reference includes service process, service design, customer satisfaction and customer satisfaction management. The absence of the customers’ opinions was the key problem. This problem leads to the main question: what are the main quality components of the Kotikolmonen Ltd. customer service path? This research was performed for the first time in the history of the company and it was carried out as a quantitative research. The customer satisfaction survey was sent to all their customers. The received feedback was analyzed with the help of SPSS Inc. software. Three hundred and seventy eight forms were sent to the customers and 150 forms were returned. The return rate was 40 per cent. According to the survey results, customer satisfaction was very high. Eighty nine per cent of the customers were satisfied with the company. Eighty six per cent of them could recommend the company to their friends or acquaintances. The workers’ professional and customer service skills were considered high. According to the customers, there were some problems in the company’s after service, the limited variety of products and in the internal communication. In conclusion, the research shows that the internal flow of information and after service can be improved. By improving these factors, the number of satisfied customers will increase. It is also important for customers to recommend the Kotikolmonen Lts. services, in order to create continuity and growth of the company. As a topic of further study, Kotikolmonen Ltd. could research the influence of employee sales and customer service training on different stages of the service process....
Customer perspective on development of service process Case: Kotikolmoset Ltd. The purpose of this thesis was to develop Kotikolmonen Ltd service process from the customer’s viewpoint and to execute a customer satisfaction survey. The customer satisfaction survey clarified the customers’ and the company’s different viewpoints about the customer service path. By describing the customer service path and the service process, the Kotikolmonen Ltd:s operations were analyzed. The analysis was based on the theory of service design. The theoretical frame of reference includes service process, service design, customer satisfaction and customer satisfaction management. The absence of the customers’ opinions was the key problem. This problem leads to the main question: what are the main quality components of the Kotikolmonen Ltd. customer service path? This research was performed for the first time in the history of the company and it was carried out as a quantitative research. The customer satisfaction survey was sent to all their customers. The received feedback was analyzed with the help of SPSS Inc. software. Three hundred and seventy eight forms were sent to the customers and 150 forms were returned. The return rate was 40 per cent. According to the survey results, customer satisfaction was very high. Eighty nine per cent of the customers were satisfied with the company. Eighty six per cent of them could recommend the company to their friends or acquaintances. The workers’ professional and customer service skills were considered high. According to the customers, there were some problems in the company’s after service, the limited variety of products and in the internal communication. In conclusion, the research shows that the internal flow of information and after service can be improved. By improving these factors, the number of satisfied customers will increase. It is also important for customers to recommend the Kotikolmonen Lts. services, in order to create continuity and growth of the company. As a topic of further study, Kotikolmonen Ltd. could research the influence of employee sales and customer service training on different stages of the service process....
Hyvejohtajuus
(Laurea-ammattikorkeakoulu, 2012)
Tässä opinnäytetyössä käsitellään hyvejohtajuutta, joka on johtajuuskouluttaja Alexandre Havardin kehittämä hyveoppiin pohjautuva johtajuusmalli. Työssä käydään läpi sekä luonnolliset että yliluonnolliset hyveet hyve kerrallaan ja jotta...
Virtuous leadership This thesis deals with virtuous leadership which is a leadership model based on virtue knowledge. It has been developed by a leadership trainer Alexandre Havard. This thesis describes all the virtues, both natural and supernatural, one by one. To make the virtuous leadership concrete, the thesis presents virtue leaders from Finland and abroad. The virtuous leadership is also connected to the history of leadership by going through the history of leadership and it was compared to the opposite leadership model, authoritarian leadership. A survey was made for this thesis and the purpose of it was to find out if a virtuous leader is the same as a good leader. The survey was conducted in e-form and was sent to Laurea Kerava and Laurea Hyvinkää students. The survey was answered by 157 students. The survey was based on a variety of sources which deal with the characteristics of a good leader. The purpose of this thesis was to find out if virtuous leadership is a permanent and essential leading model. These subjects were studied by the help of written sources and the self-made research. The comprehensiveness and religiousness of the virtuous leadership was discussed in the final chapter. The position of the Finnish church was also discussed because it has an effect on the stability of the virtuous leadership. On the basis of these considerations it was concluded that vir-tuous leadership is necessary but in its perfect form it is not stabile....
Virtuous leadership This thesis deals with virtuous leadership which is a leadership model based on virtue knowledge. It has been developed by a leadership trainer Alexandre Havard. This thesis describes all the virtues, both natural and supernatural, one by one. To make the virtuous leadership concrete, the thesis presents virtue leaders from Finland and abroad. The virtuous leadership is also connected to the history of leadership by going through the history of leadership and it was compared to the opposite leadership model, authoritarian leadership. A survey was made for this thesis and the purpose of it was to find out if a virtuous leader is the same as a good leader. The survey was conducted in e-form and was sent to Laurea Kerava and Laurea Hyvinkää students. The survey was answered by 157 students. The survey was based on a variety of sources which deal with the characteristics of a good leader. The purpose of this thesis was to find out if virtuous leadership is a permanent and essential leading model. These subjects were studied by the help of written sources and the self-made research. The comprehensiveness and religiousness of the virtuous leadership was discussed in the final chapter. The position of the Finnish church was also discussed because it has an effect on the stability of the virtuous leadership. On the basis of these considerations it was concluded that vir-tuous leadership is necessary but in its perfect form it is not stabile....









