Haku
Viitteet 2321-2330 / 2981
Anttila tavarataloketjun asiakastyytyväisyystutkimus
(Laurea-ammattikorkeakoulu, 2012)
molemmissa taloissa asiakaspalvelu on kohtalaisen hyvää sekä myyjät ovat halukkaita palvelemaan. Henkilökuntaa on vain hieman liian vähän kummassakin tavaratalossa. Suurimmat kehittämismahdollisuudet ovat tuotteiden laadun ja paremman asiakaspalvelun kohdalla...
Anttila department store chain customer satisfaction survey Thesis was customer satisfaction survey in Sello and Itäkeskus Anttila and they were also compared. Itäkeskus Anttila is the largest of the Anttila department store in the metropolitan area, so that’s why it was interesting to compare. Customer satisfaction survey was the aim to obtain information from their clients what they think about the department stores, as well as their products and them quality. The survey was carried out on paper version, which was set to a central location in both stores for about two weeks. Motivated to respond we used to product gift package. Results were analyzed using Microsoft Excel and SPSS program, which was made on the basis of illustrative diagrams. Results were also sent to both stores for information. Results of the survey revealed that customer service in both houses is fairly good, and sales persons are willing to help clients. There is lack of staff in both stores. The largest potential is development of quality products and better customer service. The majority of respondents wanted more sales persons to help and also more cashiers. As a conclusion the results showed that the customer service and staff availability are the key points if you want to stand out from the competition....
Anttila department store chain customer satisfaction survey Thesis was customer satisfaction survey in Sello and Itäkeskus Anttila and they were also compared. Itäkeskus Anttila is the largest of the Anttila department store in the metropolitan area, so that’s why it was interesting to compare. Customer satisfaction survey was the aim to obtain information from their clients what they think about the department stores, as well as their products and them quality. The survey was carried out on paper version, which was set to a central location in both stores for about two weeks. Motivated to respond we used to product gift package. Results were analyzed using Microsoft Excel and SPSS program, which was made on the basis of illustrative diagrams. Results were also sent to both stores for information. Results of the survey revealed that customer service in both houses is fairly good, and sales persons are willing to help clients. There is lack of staff in both stores. The largest potential is development of quality products and better customer service. The majority of respondents wanted more sales persons to help and also more cashiers. As a conclusion the results showed that the customer service and staff availability are the key points if you want to stand out from the competition....
NFC-mobiilimaksujärjestelmän käyttöönotto Suomessa
(Laurea-ammattikorkeakoulu, 2012)
tutkimiseksi. Teorian on tarkoitus ennustaa ihmisten käytös asenteiden perusteella.
Opinnäytetyössä tutkittiin NFC-teknologian nykytilaa ja ennusteita sekä selvitettiin mobiilimaksumarkkinoilla vallitsevaa tilanneetta. Tarkastelemalla kahta edellä mainittua...
The main idea behind this thesis is finding out to which extent Finnish consumers are ready to adopt NFC-mobile payment system. Theory of social psychology is the main theoretical framework that is used in the study. The main objective of the theory is to predict human behavior. Predictions are made on the notion of attitudes that people have towards a specific behavior. The current state of NFC-technology and future predictions were also taken into consideration while making the thesis. In order to make accurate and objective predictions current state of mobile payment market has also been analyzed. Research was contacted by using quantitative research methods. Information was gathered partly by using questions that were constructed on the basis of the theoretical framework and partly by using demographical questions. Questions that are made on the basis of the theoretical framework are meant to give objective predictions regarding the adaptation of NFC-mobile payment technology. Where as demographical questions have a soul purpose of identifying possible consumer groups. The survey was made via the Internet. Survey was sent to 350 students that are currently studying in Laurea University of applied sciences. The survey managed to accumulate 115 answers. Based on the results from the survey roughly half of those who answered are ready to adopt NFC-mobile payment technology. Main issue is that most of the participants have safety concerns in regards towards the mobile payment systems security. In the conclusion chapter others and previously mentioned issues are thoroughly discussed upon which improvement suggestions are made....
The main idea behind this thesis is finding out to which extent Finnish consumers are ready to adopt NFC-mobile payment system. Theory of social psychology is the main theoretical framework that is used in the study. The main objective of the theory is to predict human behavior. Predictions are made on the notion of attitudes that people have towards a specific behavior. The current state of NFC-technology and future predictions were also taken into consideration while making the thesis. In order to make accurate and objective predictions current state of mobile payment market has also been analyzed. Research was contacted by using quantitative research methods. Information was gathered partly by using questions that were constructed on the basis of the theoretical framework and partly by using demographical questions. Questions that are made on the basis of the theoretical framework are meant to give objective predictions regarding the adaptation of NFC-mobile payment technology. Where as demographical questions have a soul purpose of identifying possible consumer groups. The survey was made via the Internet. Survey was sent to 350 students that are currently studying in Laurea University of applied sciences. The survey managed to accumulate 115 answers. Based on the results from the survey roughly half of those who answered are ready to adopt NFC-mobile payment technology. Main issue is that most of the participants have safety concerns in regards towards the mobile payment systems security. In the conclusion chapter others and previously mentioned issues are thoroughly discussed upon which improvement suggestions are made....
Sairauspoissaolojen hallintaan liittyvä esimiestyön tukeminen
(Laurea-ammattikorkeakoulu, 2012)
Tässä opinnäytetyössä käsitellään sairauspoissaolojen hallintaa ja työkyvyn tukemista sekä niihin liittyvää esimiestyötä. Aihetta tarkastellaan ensin teoriaosuudessa, jossa on käytetty niin sähköisiä kuin kirjallisiakin lähteitä, joiden...
Supporting Management Personnel in Controlling Sickness Absences This Bachelor’s thesis discusses the control of sickness absences and the support of work ability and the superior’s work related to them. First, the topic is examined in the theory section where both electronic and written sources were used. The central themes are management, controlling sickness absences, work ability and work welfare. When discussing the work ability and work welfare the main focus is in the interfaces which are related to sickness absences. The goal in the theory section was to find out how work ability and work welfare are reflected to sickness absences, how sickness absences should be controlled and managed in companies and how the information on sickness absences should be handled. The other questions the theory section tried to answer were how the returning back to work from sick leave should be supported and what the role is of the occupational health care in all of this. The roles of work ability and work welfare related to the amount of sickness absences are significant. Controlling sickness absences and its management are also essential aspects in running a company. Sickness absences have a big role in the productivity and the results of the company so it is very important to invest in keeping them at a low rate. However the control should be transparent and consistent and also clearly justified to the employees. Based on the theory this thesis examines the model of the equal treatment of employees in controlling sickness absences and supporting work ability in company x. The perspective of the survey is the superior’s work so it is conducted with an electrical questionnaire to the selected group of superiors at company x. The goal of the survey was to find out if the model has supported superiors in the management of sickness absences and work ability, in which parts the model works as it should work and in which parts it should be improved in superiors’ opinion. According to the results of the survey the model is functional and suitable in principle but in practice the superiors found it somewhat too difficult to use. It has made the management of the sickness absences easier but especially the instructions for maintaining the work ability are not very practical and easy to use. In the thesis improvement ideas are given based on the superiors’ wishes. In the future the model could be for example divided in to two parts. The practical part about controlling the sickness absences could be one part and the more abstract part of improving work ability could be another. That would make it easier for the superiors to perceive which instructions to use in which situation and what the best methods would be....
Supporting Management Personnel in Controlling Sickness Absences This Bachelor’s thesis discusses the control of sickness absences and the support of work ability and the superior’s work related to them. First, the topic is examined in the theory section where both electronic and written sources were used. The central themes are management, controlling sickness absences, work ability and work welfare. When discussing the work ability and work welfare the main focus is in the interfaces which are related to sickness absences. The goal in the theory section was to find out how work ability and work welfare are reflected to sickness absences, how sickness absences should be controlled and managed in companies and how the information on sickness absences should be handled. The other questions the theory section tried to answer were how the returning back to work from sick leave should be supported and what the role is of the occupational health care in all of this. The roles of work ability and work welfare related to the amount of sickness absences are significant. Controlling sickness absences and its management are also essential aspects in running a company. Sickness absences have a big role in the productivity and the results of the company so it is very important to invest in keeping them at a low rate. However the control should be transparent and consistent and also clearly justified to the employees. Based on the theory this thesis examines the model of the equal treatment of employees in controlling sickness absences and supporting work ability in company x. The perspective of the survey is the superior’s work so it is conducted with an electrical questionnaire to the selected group of superiors at company x. The goal of the survey was to find out if the model has supported superiors in the management of sickness absences and work ability, in which parts the model works as it should work and in which parts it should be improved in superiors’ opinion. According to the results of the survey the model is functional and suitable in principle but in practice the superiors found it somewhat too difficult to use. It has made the management of the sickness absences easier but especially the instructions for maintaining the work ability are not very practical and easy to use. In the thesis improvement ideas are given based on the superiors’ wishes. In the future the model could be for example divided in to two parts. The practical part about controlling the sickness absences could be one part and the more abstract part of improving work ability could be another. That would make it easier for the superiors to perceive which instructions to use in which situation and what the best methods would be....
Luovuuden lisääminen palkitsemalla
(Laurea-ammattikorkeakoulu, 2012)
Luovuus on ominaisuus, joka on kiehtonut ihmistä pitkään. Sen määritelmiä on miltei yhtä paljon kuin määrittelijöitä. Luovuutta ajatellessamme tulevat ensimmäisenä mieleen muusikon, taiteilijan tai arkkitehdin luovuus tai ...
PS-tilillä miljonääriksi
(Laurea-ammattikorkeakoulu, 2012)
PS-tilit tulivat markkinoille vuonna 2010 ja ne ovat jääneet ilman hyväksyntää. Yleinen keskustelu on ollut negatiivista ja useimmat eivät usko uusimpaan vapaaehtoiseen eläkesäästämismuotoon. PS-tilin päälle lyötiin vanhojen eläkevakuutusten...
To become a millionaire with individual retirement account? When individual retirement account enters the market in 2010, it has not received approval. The general discussion has been negative. The whole idea of the long-term retirement account is that everyone is responsible for their own pension. Nowadays it’s depending on the service provider is it possible to invest in shares, funds, ETFs (Exchange-traded fund), index-linked bonds and bonds. This thesis deals with young people prepare for retirement times, as well as long-term saving and investing. This thesis presents the Finnish pension system for the future and points the issues that the income level does not drop so much after working career. The idea behind the work is to awake young adults age of 25 - 35 years to start saving for retirement. Purpose of the thesis was to determine the retirement account possibilities and dig into the matter especially that the long-term saver would be a millionaire by the retirement age. Work includes calculations each of which can be tailored for the voluntary pension saver. The calculations leave the presumption that the saver put one big amount to the account and start investing age of 25, 35 and 45. Idea of this is reach a million Euros before the age of 65. In the second calculation is transferred to the account each month the same amount that would achieve the million Euros and the third calculation I’ve used maximum amount a month (410 Euros) which justify the yearly 1500 Euros tax support and expresses the accounts potential to give few more millions for the saver. The calculations can also be found with several different capital income taxes and assuming that the possible changes have also been clarified. In this retirement account was notable the phenomenon of compound interest and the efficiency of the tax support and of course on the saving time exemption of taxes. Tax free opportunity noticed very useful especially for novice investors when they do not need to think about tax point of view on the sale of investments and exchange. Only the fluctuations of the market economy require monitoring. This long-term saving account is the most profitable of the retirement saving products. PS account is tied to the statutory retirement age so it is useless to compare it other types of savings. Pension savings are simply intended to be lifted until retirement age so it would be necessary to save the funds for a shorter horizon separately. Invest the saving funds is the only realistic way to prosper. The studies showed that the account is not able only a million it has considerable potential for more. Started saving at age 25 it is possible withdraw around 18 500 euro (net.) per month pension for 20 years. The studies showed also that the taxation uncertainties are not great importance. Already the tax supports profit is so enormous that even under worst-case scenario of 50 per cent capital tax isn’t a major loss. Keywords: Individual retirement account, long-term savings, saving, retirement, pensions...
To become a millionaire with individual retirement account? When individual retirement account enters the market in 2010, it has not received approval. The general discussion has been negative. The whole idea of the long-term retirement account is that everyone is responsible for their own pension. Nowadays it’s depending on the service provider is it possible to invest in shares, funds, ETFs (Exchange-traded fund), index-linked bonds and bonds. This thesis deals with young people prepare for retirement times, as well as long-term saving and investing. This thesis presents the Finnish pension system for the future and points the issues that the income level does not drop so much after working career. The idea behind the work is to awake young adults age of 25 - 35 years to start saving for retirement. Purpose of the thesis was to determine the retirement account possibilities and dig into the matter especially that the long-term saver would be a millionaire by the retirement age. Work includes calculations each of which can be tailored for the voluntary pension saver. The calculations leave the presumption that the saver put one big amount to the account and start investing age of 25, 35 and 45. Idea of this is reach a million Euros before the age of 65. In the second calculation is transferred to the account each month the same amount that would achieve the million Euros and the third calculation I’ve used maximum amount a month (410 Euros) which justify the yearly 1500 Euros tax support and expresses the accounts potential to give few more millions for the saver. The calculations can also be found with several different capital income taxes and assuming that the possible changes have also been clarified. In this retirement account was notable the phenomenon of compound interest and the efficiency of the tax support and of course on the saving time exemption of taxes. Tax free opportunity noticed very useful especially for novice investors when they do not need to think about tax point of view on the sale of investments and exchange. Only the fluctuations of the market economy require monitoring. This long-term saving account is the most profitable of the retirement saving products. PS account is tied to the statutory retirement age so it is useless to compare it other types of savings. Pension savings are simply intended to be lifted until retirement age so it would be necessary to save the funds for a shorter horizon separately. Invest the saving funds is the only realistic way to prosper. The studies showed that the account is not able only a million it has considerable potential for more. Started saving at age 25 it is possible withdraw around 18 500 euro (net.) per month pension for 20 years. The studies showed also that the taxation uncertainties are not great importance. Already the tax supports profit is so enormous that even under worst-case scenario of 50 per cent capital tax isn’t a major loss. Keywords: Individual retirement account, long-term savings, saving, retirement, pensions...
VIV-palvelun tunnettuus nuorten aikuisten keskuudessa
(Laurea-ammattikorkeakoulu, 2012)
Opinnäytetyön tarkoituksena oli tutkia Uudenmaan verotoimiston toimeksiannosta Verohallinnon Veroilmoitus verkossa -palvelun (VIV-palvelu) käyttöä ja tunnettuutta nuorten aikuisten keskuudessa sekä syitä palvelun käyttöön ...
Brändin vahvistaminen sosiaalisen median kanavia hyödyntäen
(Laurea-ammattikorkeakoulu, 2012)
Opinnäytetyön aiheena oli brändin vahvistaminen sosiaalisen median kanavia hyödyntäen. Työssä tutkittiin sosiaalisen median tarjoamia uusia mahdollisuuksia erityisesti yhteistyöyrityksemme brändin vahvistamiseksi. Yhteistyöyrityksenä oli pieni vuonna 2009 toimintansa aloittanut yritys, joka valmistaa saippuoita ekologisin menetelmin. Koska Yritys X on vielä varsin tuore yritys markkinoilla, oli sille tärkeää löytää sopivat markkinointikanavat näkyvyyden lisäämiseksi.
Opinnäytetyössä pohjana toimi Yritys X:n tietoperusta yrityksen toiminnasta, joka on saatu sekä haastattelemalla yrittäjää ja tutustumalla Yritys X:n Internetistä löytyvään tietoon. Teo-riaosuudessa tietoperusta pohjautuu käsitteen brändi kokonaisvaltaiseen avaamiseen, sen vahvistamiseen sosiaalisessa mediassa sekä ekologisuuteen markkinoinnissa. Empiriaosuudessa on käytetty omaa pohdintaa ja pienimuotoista konkreettista tutkimustyötä.
Tutkimusten ja tietoperustan pohjalta päästiin pohtimaan Yritys X:n mahdollisuuksia hyödyntää sosiaalista mediaa brändin vahvistamisessa. Työssä esitellään laajasti erilaisia Internetin tarjoamia vaihtoehtoja, esimerkiksi Facebookia, Second Lifea ja hakusanamarkkinointia. Lopuksi työssä arvioidaan niiden hyötyä Yritys X:lle ja valikoidaan mielestämme sopivimmat vaihtoehdot Yritys X:lle.
Johtopäätökset Yritys X:lle sopivimmista sosiaalisen median kanavista auttavat yrittäjää hänelle omasta mielestään sopivimpien kanavien valinnassa.
Tutkimustyön tuloksena ehdotetaan, että Yritys X hyödyntää esiteltyjä sosiaalisen median kanavia, koska niiden avulla Yritys X saa varmasti lisää näkyvyyttä brändilleen. Kuitenkin jää yrittäjän itsensä päätettäväksi, mitä hän haluaa työstä hyödyntää....
cooperative company. It is a small company that has started its business in 2009 and produces ecological soaps. Because the Company X is still relatively young in the business, it’s important to find fitting marketing channels to increase its conspicuousness...
cooperative company. It is a small company that has started its business in 2009 and produces ecological soaps. Because the Company X is still relatively young in the business, it’s important to find fitting marketing channels to increase its conspicuousness...
Yrityksen kasvumahdollisuudet yritys X
(Laurea-ammattikorkeakoulu, 2012)
Tämä opinnäytetyö tutkii Espoossa sijaitsevan tilitoimiston mahdollisuuksia kasvattaa sen tämänhetkistä liiketoimintaa. Taloushallintoala on tällä hetkellä jatkuvassa muutostilassa, joka haastaa alan yritykset kehittämään palveluita yhä enemmän konsultointiin painottuvaan suuntaan ja pohtimaan sanoja, visio ja strategia. Alan muutos on myös luonut monelle tilitoimistolle mahdollisuuden kasvattaa liiketoimintaa ja laajentaa markkina- alueita.
Vaikka liiketoiminnan kasvu nähdään yrityksen pitkäaikaisen toiminnan kannalta merkittävänä, liittyy kasvuun myös uhkia, jotka voivat vahingoittaa liiketoimintaa. Jotta yritys voisi turvallisesti kasvattaa liiketoimintaa, on nykyisestä tilanteesta tehtävä kattava analyysi, jonka avulla voidaan löytää kehittämistä kaipaavat kohteet ja tehdä tarvittavat muutokset.
Opinnäytetyön toimeksiantajayrityksenä toimii Espoolainen tilitoimisto, joka on perustettu vuonna 1997 ja se työllistää tällä hetkellä 11 henkeä. Yrityksen palveluihin kuuluvat kirjanpito, palkanlaskenta, veroneuvonta ja taloushallinnon opastus ja konsultointi. Yrityksen erikoisosaaminen on perustettavien yrityksien opastaminen.
Opinnäytetyö tutkii kohdeyrityksen mahdollisuuksia kasvattaa sen liiketoimintaa laatimalla yrityksen nykyisestä tilasta lähtökohta- analyysin. Analyysin tavoitteena on antaa kattava kuva yrityksen sisäisestä - ja ulkoisesta tilasta, kilpailijoista, markkinoista, sekä tuottaa toimeksiantajayritykselle tietoa, joka tukee sitä kasvutavoitteissaan.
Työn teoreettinen osuus käsittelee kasvavan yrityksen menestystekijöitä, palveluiden merkitystä ja hinnoittelua. Lisäksi teoriaosuudessa perehdytään taloushallintoalaan ja sen tulevaisuuden kehitysnäkymiin.
Työn tutkimuksen tarkoituksena oli selvittää, onko yrityksellä mahdollisuuksia laajentaa toimintaa. Tutkimus laadittiin haastattelemalla yrityksen osakasta ja perehtymällä yrityksen toimintatapoihin. Tutkimus menetelmänä käytettiin kvalitatiivista menetelmää. Saatujen tulosten perusteella yrityksellä on realistiset kasvumahdollisuudet. Kasvun saavuttaminen edellyttää kuitenkin tämän hetkisen hinnoittelun muuttamista ja vieraan pääoman vähentämistä....
This thesis examines the possibilities for a bookkeeping company to expand their business in the current market conditions. The field of bookkeeping is undergoing constant change, which is forcing bookkeeping companies to remake their services...
This thesis examines the possibilities for a bookkeeping company to expand their business in the current market conditions. The field of bookkeeping is undergoing constant change, which is forcing bookkeeping companies to remake their services...
Hoivan tukipalveluiden toteutus yhteiskunnallisen yrittäjyyden keinoin
(Laurea-ammattikorkeakoulu, 2012)
Tämä opinnäytetyö on jatkoa hoivan tukipalveluiden kehitystyölle, joka aloitettiin Etelä-Suomen palveluinnovaatiot –hankkeen osaprojekteissa vuosina 2009 - 2011. Laurea-ammattikorkeakoulun ja Diakonia-ammattikorkeakoulun osaprojekteissa kehitettiin...
University of Applied Sciences, standards of activity were developed to provide support services for nursing and also a business model for a social enterprise. Based on the work carried out in the subprojects, this thesis continues to develop the support...
University of Applied Sciences, standards of activity were developed to provide support services for nursing and also a business model for a social enterprise. Based on the work carried out in the subprojects, this thesis continues to develop the support...
Johan nyt on markkinat! Lähiruokamarkkinat kuluttajan, valmistajan ja ruokakeskustelujen ristiaallokossa
(Laurea-ammattikorkeakoulu, 2012)
markkinointi oli haastateltujen mielestä suppeaa sekä alueellisesti vaihtelevaa tai painottunutta. Lähiruokaa ostettaisiin pääosin silloin tällöin ja mieluiten lähimmästä marketista. Lähiruoan ja luomutuotteiden arvostuksen koettiin kasvavan edelleen...
. In order to facilitate the marketing of local foods, the definitions and terminology should be clarified. The projects should be longer in duration and more tightly controlled. Thus local food business models could be more sustainable and more engaging...
. In order to facilitate the marketing of local foods, the definitions and terminology should be clarified. The projects should be longer in duration and more tightly controlled. Thus local food business models could be more sustainable and more engaging...









