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Viitteet 2471-2480 / 2981
Ohje pakkokeinosihteerille : Case: Vantaan käräjäoikeus
(Laurea-ammattikorkeakoulu, 2011)
Suoritin oikeustradenomikoulutukseen kuuluvan työharjoittelun Vantaan käräjäoikeudessa ja jäin sinne harjoittelun jälkeen töihin. Vantaan käräjäoikeudessa on ollut jo pidemmän aikaa tarvetta käytännönläheiselle pakkokeino-ohjeelle, jota olisi...
A guide for a secretary of bureau about coercive means Case: District court of Vantaa I executed my legal apprentice training period of Bachelor of Business Administration studies in the district court of Vantaa and remained there after the training to work. In the district court of Vantaa there has been a need for a long time for a practical guide about coercive means which is easy to follow. It is important to have a common guide to uniform the work methods. This thesis has two parts. The theoretical part deals with the criminal trial in the district court and coercive means such as detention and sequestration, and the prerequisites to use coercive means. The practical and functional part of this thesis is the guide for a secretary of bureau who deals with coercive means. The guide was made in co-operation with the secretary of bureau who deals with the coercive means. The instructions on telecommunicational coercive means are not included in this thesis because they concern secret coercive means. The source material of this thesis is literature, procedural law and official publications....
A guide for a secretary of bureau about coercive means Case: District court of Vantaa I executed my legal apprentice training period of Bachelor of Business Administration studies in the district court of Vantaa and remained there after the training to work. In the district court of Vantaa there has been a need for a long time for a practical guide about coercive means which is easy to follow. It is important to have a common guide to uniform the work methods. This thesis has two parts. The theoretical part deals with the criminal trial in the district court and coercive means such as detention and sequestration, and the prerequisites to use coercive means. The practical and functional part of this thesis is the guide for a secretary of bureau who deals with coercive means. The guide was made in co-operation with the secretary of bureau who deals with the coercive means. The instructions on telecommunicational coercive means are not included in this thesis because they concern secret coercive means. The source material of this thesis is literature, procedural law and official publications....
Työtyytyväisyys Yritys X:ssä
(Laurea-ammattikorkeakoulu, 2011)
Tämän opinnäytetyön tarkoituksena oli selvittää, millaiset asiat vaikuttavat henkilöstön työtyytyväisyyteen. Tutkimus suunniteltiin Herzbergin kahden faktorin teorian ympärille. Herzbergin kahden faktorin
teoriassa (1966) ...
Markkinointisuunnitelma : Case: Taloushallinnon palveluita tarjoava yritys
(Laurea-ammattikorkeakoulu, 2011)
Kohdeyritys oli taloushallinnon palveluja tarjoava, Länsi-Uudellamaalla sijaitseva yritys, jonka asiakkaat muodostuvat monen alan yrityksistä eri puolelta Suomea. Yritys erottautui edukseen sähköisillä kirjanpidon ...
Vuokrakalustonhallintamallin luominen osana projektienhallintaa ja markkinointia
(Laurea-ammattikorkeakoulu, 2011)
. Kalustonhallinnan ohella oli pyrkimys tehostaa asiakasrajapinnassa työskentelyä ja lisätä PERI Suomen näkyvyyttä rakennustyömailla.
Työ toteutettiin kartoittamalla yrityksen liiketoimintaideaa sekä sen kohtaamia haasteita. Aluksi tehtiin lähtötilanneanalyysi, jonka...
Toimistotarvikealan myyntiedustajien tyytyväisyys palkkaansa ja palkitsemiseensa
(Laurea-ammattikorkeakoulu, 2011)
Tämän opinnäytetyön tarkoituksena oli mitata toimistotarvikealan myyntiedustajien tyytyväisyyttä omaan palkkaansa ja palkitsemiseensa Tulosten perusteella oli tarkoitus kartoittaa, mitkä palkitsemisen osa-alueet ovat yrityksissä hyvin järjestetty ja...
Sales representatives contentment towards rewarding in office supply branch The target of this thesis was contentment of sales representative on office supply branch towards their salary and rewarding. The aim of this research was to find out which factors in rewarding are well organised and which need more attention. The purpose is that on the basis of this research managers could improve their rewarding system to be same to all employees. Theory sections deals with rewarding and motivation. In rewarding main themes area righteous rewarding, strategic rewarding, total rewarding and different forms of material rewards. Motivation section deals with work motivation, internal and external motivation, managers’ effect on motivation and effect of rewarding to motivation. The research contained quantitative inquiry which was send to all big office supply wholesalers. All in all big wholesalers employ approximately 250 sales representatives. Conclusions were made on the basis of analyzed answers. The research was carried out in April 2010 and it involved 60 sales representatives. Rewarding on the office supply branch is very complicated because sales representatives usually negotiate their own salaries. That’s why employers need information on what parts of their rewarding system are working well and what needs improvement. In the future competition of the workforce is estimated to increase. Then employers need ways to attract skilful workers. Working rewarding system is one of those ways. The research showed that sales representatives salaries consists usually two parts, monthly salary and commission. Sales representatives were generally content to their rewarding. There were unhappiness towards special rewards and benefits. Almost everybody favour for personal rewarding and salary negotiated by them self. Research also showed that cold cash is the best way to pay salary. Alternative proposals were for example paying salaries in goods or extra holydays. According to the study results employers should keep the basics of the rewarding on the way it used to be. However it would be wise to diversify their rewarding system to attract new employees, yet to keep it simple to understand and equal for everybody. That is really important now that older generation is about to retire. Also employers should boldly try different ways of rewarding, even there is some opposition. Old rewarding habits are glued to sales representatives but they might like alternative ways of rewarding if they were tested. For example increasing group projects and then group rewarding could be one way to improve rewarding systems....
Sales representatives contentment towards rewarding in office supply branch The target of this thesis was contentment of sales representative on office supply branch towards their salary and rewarding. The aim of this research was to find out which factors in rewarding are well organised and which need more attention. The purpose is that on the basis of this research managers could improve their rewarding system to be same to all employees. Theory sections deals with rewarding and motivation. In rewarding main themes area righteous rewarding, strategic rewarding, total rewarding and different forms of material rewards. Motivation section deals with work motivation, internal and external motivation, managers’ effect on motivation and effect of rewarding to motivation. The research contained quantitative inquiry which was send to all big office supply wholesalers. All in all big wholesalers employ approximately 250 sales representatives. Conclusions were made on the basis of analyzed answers. The research was carried out in April 2010 and it involved 60 sales representatives. Rewarding on the office supply branch is very complicated because sales representatives usually negotiate their own salaries. That’s why employers need information on what parts of their rewarding system are working well and what needs improvement. In the future competition of the workforce is estimated to increase. Then employers need ways to attract skilful workers. Working rewarding system is one of those ways. The research showed that sales representatives salaries consists usually two parts, monthly salary and commission. Sales representatives were generally content to their rewarding. There were unhappiness towards special rewards and benefits. Almost everybody favour for personal rewarding and salary negotiated by them self. Research also showed that cold cash is the best way to pay salary. Alternative proposals were for example paying salaries in goods or extra holydays. According to the study results employers should keep the basics of the rewarding on the way it used to be. However it would be wise to diversify their rewarding system to attract new employees, yet to keep it simple to understand and equal for everybody. That is really important now that older generation is about to retire. Also employers should boldly try different ways of rewarding, even there is some opposition. Old rewarding habits are glued to sales representatives but they might like alternative ways of rewarding if they were tested. For example increasing group projects and then group rewarding could be one way to improve rewarding systems....
Myynnillisyyden kehittäminen - Case Kodin Ykkönen, Merituuli
(Laurea-ammattikorkeakoulu, 2011)
itsepalvelukonseptista asiakaspalvelukonseptiin. Viime vuosien markkina- ja kilpailutilanteen muuttumisen, sekä taantuman myötä laadukkaaseen myyntityöhön on ruvettu panostamaan entistä enemmän ja käyttöön on otettu erilaisia palvelukulttuurin muutosta edistäviä...
The purpose of this thesis was to research how salesmanship could be developed in Kodin Ykkönen Merituuli. In Anttila, of which Kodin Ykkönen is a part, the service culture has changed during the last decade from a self-service concept to a customer service concept. Due to the recession in recent years and the changes in the market and level of competiton competition, Kodin Ykkönen has started to invest in the quality of its sales. Also a range of methods that support the transformation of the service culture have been introduced. This thesis was commissioned by Kodin Ykkönen Merituuli and has taken its final shape during spring 2011. The aim of this thesis was to create tangible development propositions for Kodin Ykkönen to use in developing their salesmanship. This thesis introduces its main keywords and the operational environment of Kodin Ykkönen. The theoretical section of this thesis consists of a description of salesmanship and the transformation of the service culture. It also presents theories of sales management and the stages of personal selling. The empirical section has been executed as qualitative research, where the methods used were observation and a themed interview. In this study 15 people were interviewed, which included all five of the department heads and ten sales persons from different departments. The writer has had almost five years of work experience in Kodin Ykkönen Merituuli and therefore has used the advantage of observation in this thesis. The analysis of research material has been executed using a method of categorizing the data into themes. On the basis of the research results it can be concluded that salesmanship is not unambiguous, nor are the departments equal when it comes to the state of selling. The current method that promotes salesmanship Myyntivimma is a good idea on paper but needs developing to work properly. To promote the salesmanship it would be good to give additional training to the sales personnel on sales and product attributes. Generally the sales personnel feel motivated in their work and the best motivators for them are the factors related to work satisfaction. On the basis of the research results four development proposals were made. These four proposals concerned induction training and recruiting, a Myyntivimma training day, product attribute training, and motivating and compensation policy....
The purpose of this thesis was to research how salesmanship could be developed in Kodin Ykkönen Merituuli. In Anttila, of which Kodin Ykkönen is a part, the service culture has changed during the last decade from a self-service concept to a customer service concept. Due to the recession in recent years and the changes in the market and level of competiton competition, Kodin Ykkönen has started to invest in the quality of its sales. Also a range of methods that support the transformation of the service culture have been introduced. This thesis was commissioned by Kodin Ykkönen Merituuli and has taken its final shape during spring 2011. The aim of this thesis was to create tangible development propositions for Kodin Ykkönen to use in developing their salesmanship. This thesis introduces its main keywords and the operational environment of Kodin Ykkönen. The theoretical section of this thesis consists of a description of salesmanship and the transformation of the service culture. It also presents theories of sales management and the stages of personal selling. The empirical section has been executed as qualitative research, where the methods used were observation and a themed interview. In this study 15 people were interviewed, which included all five of the department heads and ten sales persons from different departments. The writer has had almost five years of work experience in Kodin Ykkönen Merituuli and therefore has used the advantage of observation in this thesis. The analysis of research material has been executed using a method of categorizing the data into themes. On the basis of the research results it can be concluded that salesmanship is not unambiguous, nor are the departments equal when it comes to the state of selling. The current method that promotes salesmanship Myyntivimma is a good idea on paper but needs developing to work properly. To promote the salesmanship it would be good to give additional training to the sales personnel on sales and product attributes. Generally the sales personnel feel motivated in their work and the best motivators for them are the factors related to work satisfaction. On the basis of the research results four development proposals were made. These four proposals concerned induction training and recruiting, a Myyntivimma training day, product attribute training, and motivating and compensation policy....
Sakon muuntorangaistusten käsittely Hyvinkään käräjäoikeudessa
(Laurea-ammattikorkeakoulu, 2011)
Tämän opinnäytetyön tarkoituksena on selvittää, miten sakon muuntorangaistusten käsittely Hyvinkään käräjäoikeudessa etenee, ja millainen on notaarien ja heidän sihteerinsä rooli muuntoasioiden käsittelyssä. Lisäksi työssä on selvitetty, kuinka...
The hearing in conversion of unpaid fines into imprisonment in Hyvinkää District Court The purpose of this thesis was to study how the process of hearing in the system of conversion unpaid fines into imprisonment progresses in the District Court and what are the roles of the notaries and their secretary in processing the cases. Another aim was to study how much and what kind of punishments of conversion cases were sentenced from March 2009 to March 2011 in the Hyvinkää District Court. The theory in the study covers starting points, history and improvements of the system of conversion of unpaid fines into imprisonment and describes the process of cases pending to conviction in Hyvinkää District Court. To find out the progress of the hearing I used observations and interviews as research methods. In addition, a short overview of the rulings made in conversion of unpaid fines to imprisonment in the Hyvinkää District Court has been included in this thesis. The research facts were conducted by studying sentences and minutes of the proceedings during the period. The results of the study showed that the cases are gradually decreasing. Only by studying documents I could not find out if this kind of lawsuits have decreased or increased from the year 2009 to the year 2011 because of changing juridical districts of District Courts. Despite of the results of the study, there was a large increase in transferring cases and numbers imprisoned for failing to pay court-ordered fines from the beginning of April 2011....
The hearing in conversion of unpaid fines into imprisonment in Hyvinkää District Court The purpose of this thesis was to study how the process of hearing in the system of conversion unpaid fines into imprisonment progresses in the District Court and what are the roles of the notaries and their secretary in processing the cases. Another aim was to study how much and what kind of punishments of conversion cases were sentenced from March 2009 to March 2011 in the Hyvinkää District Court. The theory in the study covers starting points, history and improvements of the system of conversion of unpaid fines into imprisonment and describes the process of cases pending to conviction in Hyvinkää District Court. To find out the progress of the hearing I used observations and interviews as research methods. In addition, a short overview of the rulings made in conversion of unpaid fines to imprisonment in the Hyvinkää District Court has been included in this thesis. The research facts were conducted by studying sentences and minutes of the proceedings during the period. The results of the study showed that the cases are gradually decreasing. Only by studying documents I could not find out if this kind of lawsuits have decreased or increased from the year 2009 to the year 2011 because of changing juridical districts of District Courts. Despite of the results of the study, there was a large increase in transferring cases and numbers imprisoned for failing to pay court-ordered fines from the beginning of April 2011....
Asiakaspalveluprosessin T&K : Case: Uusyrityskeskus Keski-Uusimaa
(Laurea-ammattikorkeakoulu, 2011)
Uusyrityskeskuksen Keski-Uudenmaan toimipisteeseen. Työssä käytettiin vahvasti asiakaslähtöistä näkökulmaa, jota tehostettiin tekemällä haastattelututkimus Uusyrityskeskuksen vanhoille asiakkaille, jolla selvitettiin heidän näkemyksiään ja kokemuksiaan palvelun...
Customer service process R&D The goal of this thesis is to find out how well does Uusyrityskeskus serve their clients and try to find aspects where they can improve and develop their customer service towards more customer friendly service. In this thesis the main focus was on Uusyrityskeskus Keski-Uusimaa office. This thesis was based on customer aspect. This was enhanced by adding a study which was targeted to old customers. Goal of this study was to find out exactly what old customers think about the customer service in Uusyrityskeskus. Another goal was to get ideas of what they think Uusyrityskeskus should develop in their customer service. The study was executed by theme interviews which were done via telephone. The results of the interviews were analysed by using qualitative methods. This study included nine different interviews to old customers who had been customers during the years of 2005-2009. Generally customers were satisfied with the level of customer services. There were two factors that customers thought Uusyrityskeskus could develop. One was that customers felt that the service had too much routine and because of that they felt that the service was not focused enough. The other factor was that customers felt the personnel focused too much on calculations and left the aspects of entrepreneurship with less information. The development areas were as follows: To take better advantage of customer information database in order to serve all customers more personally. The network of experts from different fields of entrepreneurship should be used more efficiently. Right now there are too many customers who do not even know that this kind of network exists. Old customers gave an idea of follow-up. This should be done a few months after a new business has been started. This would be very helpful for the starting entrepreneur because he might not see problems like someone that looks at the business from an outsider’s perspective....
Customer service process R&D The goal of this thesis is to find out how well does Uusyrityskeskus serve their clients and try to find aspects where they can improve and develop their customer service towards more customer friendly service. In this thesis the main focus was on Uusyrityskeskus Keski-Uusimaa office. This thesis was based on customer aspect. This was enhanced by adding a study which was targeted to old customers. Goal of this study was to find out exactly what old customers think about the customer service in Uusyrityskeskus. Another goal was to get ideas of what they think Uusyrityskeskus should develop in their customer service. The study was executed by theme interviews which were done via telephone. The results of the interviews were analysed by using qualitative methods. This study included nine different interviews to old customers who had been customers during the years of 2005-2009. Generally customers were satisfied with the level of customer services. There were two factors that customers thought Uusyrityskeskus could develop. One was that customers felt that the service had too much routine and because of that they felt that the service was not focused enough. The other factor was that customers felt the personnel focused too much on calculations and left the aspects of entrepreneurship with less information. The development areas were as follows: To take better advantage of customer information database in order to serve all customers more personally. The network of experts from different fields of entrepreneurship should be used more efficiently. Right now there are too many customers who do not even know that this kind of network exists. Old customers gave an idea of follow-up. This should be done a few months after a new business has been started. This would be very helpful for the starting entrepreneur because he might not see problems like someone that looks at the business from an outsider’s perspective....
Naisten brändivaateliikkeen menestymisen edellytykset Lahdessa
(Laurea-ammattikorkeakoulu, 2011)
Tämä opinnäytetyö käsittelee yrittäjyyttä ja menestymisen edellytyksiä Lahdessa. Huomiota kiinnitetään niin maailmantalouden tilanteeseen kuin kaupungissa tällä hetkellä toimiviin brändivaateliikkeisiin. Menestymisen edellytykset kertovat...
Key Factors to the Success of Women’s Brand Clothing Store in Lahti This Bachelor’s thesis examines the key factors when planning a women’s brand clothing store in Lahti. The economic situation in the world as well as a store in Lahti at the moment is to be considered carefully. The primary objective of the study was to determine whether there is market for a new store in Lahti or whether the idea should be forgotten. The principal of this thesis is the author herself. Her long time dream has been to become an entrepreneur in the clothing business and to open a store of her own. The research methods used in this thesis are both quantitative and qualitative. The study consists of a theory section and an empirical section. The theory section discusses for example brands, Lahti as a location and the structure of the population in Lahti. The theory is based on literature, internet-sources and an interview. The person for the interview was selected carefully based on the company’s economic situation and the fact that the company has been many years in the market. In the results the theory is compared to the empirical information and an analysis is made whether it is a good idea to open a new women’s brand clothing store in Lahti. The results of the survey indicated an understanding whether there is any sense in opening a new clothing store in Lahti. Also new interesting questions rose up and they should be developed if the project is to be taken further. This research is a good source of information to everyone who is planning to become an entrepreneur in Lahti regardless of the branch....
Key Factors to the Success of Women’s Brand Clothing Store in Lahti This Bachelor’s thesis examines the key factors when planning a women’s brand clothing store in Lahti. The economic situation in the world as well as a store in Lahti at the moment is to be considered carefully. The primary objective of the study was to determine whether there is market for a new store in Lahti or whether the idea should be forgotten. The principal of this thesis is the author herself. Her long time dream has been to become an entrepreneur in the clothing business and to open a store of her own. The research methods used in this thesis are both quantitative and qualitative. The study consists of a theory section and an empirical section. The theory section discusses for example brands, Lahti as a location and the structure of the population in Lahti. The theory is based on literature, internet-sources and an interview. The person for the interview was selected carefully based on the company’s economic situation and the fact that the company has been many years in the market. In the results the theory is compared to the empirical information and an analysis is made whether it is a good idea to open a new women’s brand clothing store in Lahti. The results of the survey indicated an understanding whether there is any sense in opening a new clothing store in Lahti. Also new interesting questions rose up and they should be developed if the project is to be taken further. This research is a good source of information to everyone who is planning to become an entrepreneur in Lahti regardless of the branch....
Sosiaalinen media rekrytoinnin apuvälineenä
(Laurea-ammattikorkeakoulu, 2011)
olisi hyvä käyttää muitakin rekrytointikanavia, kuten Monster, Oikotie ja mol.fi, sillä sosiaalinen media on näille yleisimmille rekrytointikanaville vain tukena....
Social Media as Support of Recruitment This Bachelor’s study examines recruiting in social media. It also examines who social media can recruit and what what job advertisements should be like in social media. The theoretical part of this study is divided into three main sections. The first chapter introduces social media, its background, services, and the concept of social media. The second chapter concentrates on recruitment strategies and the recruitment process. The third chapter deals with the possibilities of social media in the working life. The empirical part of the thesis it was investigated how how recruiting can be done successfully in social media. For this study two different agencies were interviewed: an agency from the public sector and a private company and. Interviewees were questioned about their business of social media as well as the use of social media and recruitment. Companies were asked questions about what kind of job advertisements in social media can be published in social media and what are the most common mistakes to be made when when recruiting in the social media. This thesis produced a guide for companies that use social media little or at all. According to the study it would be important for companies to join the social media. The investigation revealed that recruitment in social media is advancing slowly and it is not so popular as is claimed. Especially in the future social media will be used in recruiting more. However, it would be good to use other recruitment channels, such as Monster, Oikotie and mol.fi, because social media is only a support for these most common recruitment channels....
Social Media as Support of Recruitment This Bachelor’s study examines recruiting in social media. It also examines who social media can recruit and what what job advertisements should be like in social media. The theoretical part of this study is divided into three main sections. The first chapter introduces social media, its background, services, and the concept of social media. The second chapter concentrates on recruitment strategies and the recruitment process. The third chapter deals with the possibilities of social media in the working life. The empirical part of the thesis it was investigated how how recruiting can be done successfully in social media. For this study two different agencies were interviewed: an agency from the public sector and a private company and. Interviewees were questioned about their business of social media as well as the use of social media and recruitment. Companies were asked questions about what kind of job advertisements in social media can be published in social media and what are the most common mistakes to be made when when recruiting in the social media. This thesis produced a guide for companies that use social media little or at all. According to the study it would be important for companies to join the social media. The investigation revealed that recruitment in social media is advancing slowly and it is not so popular as is claimed. Especially in the future social media will be used in recruiting more. However, it would be good to use other recruitment channels, such as Monster, Oikotie and mol.fi, because social media is only a support for these most common recruitment channels....









