Haku

Työssä tutkittiin arvonmäärityksen erityispiirteitä yritysostotilanteessa kiviainesalan näkökulmasta. Tutkimusten pohjalta tehtiin arvonmääritysmalli Skanska Asfaltti Oy:n käyttöön. Skanska Asfaltti Oy on osa Skanskan konsernia ja se haluaa tutkia...
Acquisition value appraisal - Case Skanska Asfaltti Oy Acquisition value appraisement of the company working in the aggregate business was researched in this thesis. Based on the research, a value calculation model was made to be used at Skanska Asfaltti Oy. Skanska Asfaltti Oy is a part of the Skanska-group and they want to study the possibility to set up their own aggregate business in Finland either through organic growth or company acquisitions. The company already had a valuation model, but it did not meet the demands of this project and that is why the new model was needed. Aggregate business differs from many others because of its varying operators, long planning horizon, the importance of aggregate reserves, subject to license and significance of equipment. Also the progress of investment process and value appraisement including possible problems was researched both from theoretical and from practical point of view in the case-section. In addition to literature, web-pages and interviews with the experts in Skanska were used as source material. Much of the information was gained by observation since the work around this thesis was made in intense cooperation with the company. So it is safe to say that the case method was utilized in this study. The properties of the existing model were also explored so that the new model would meet the demands and needs of the company more comprehensively. At the end of this thesis the new model is introduced and its properties compared to the set goals are analyzed. As a result, the new valuation model was completed and it met the set needs relatively well. For Skanska there is true advantage from the new model since it makes it easier to perform an extensive value appraisement and it works as the base of bargaining although it is too early to have any concrete evidence of its success....

Tämän opinnäytetyön tarkoituksena on selvittää ulosottoviraston toimistohenkilökunnan ja kihlakunnanulosottomiesten välistä yhteistyötä ja sen kehittämismahdollisuuksia. Opinnäytetyössä keskitytään toimistohenkilöstön näkökulmaan. Opinnäytetyö...
Co-operation between clerical personnel´s and bailiffs The purpose of this thesis is to investigate cooperation between bailiffs and clerical personnel, and possibilities of co-work development. The perspective of this thesis is concentrated on the clerical personnel side. Thesis is observative, investigative and it is based on working life. Our sources are execution act, legislation, execution literature and self produced material of execution office of Helsinki. We have used interviews of bailiffs from Heli Koivunen´s thesis called Support of collection of execution – Personnel in the developing work community to give expert perspective to our work. We also have interviewed departmental secretaries to give another perspective. The aim of the execution is fast and efficient collection so that is why fluent co-operation and proper work tasks are important. We are going to observe differences of work between bailiffs and clerical personnel and how their work tasks are linked to each other. Meaning of this work is not to be a hand book for the office work though. The main idea is to give a compact view of all different processes. Distrait or distress is mainly the seizure of someone´s property in order to obtain payment of money owed. The bailiffs and districts bailiffs discharge the duties of one's office in collection but we are going to show also offices role on the collection procedures. Interviews with clerical personnel give us perspective on reassignments of work tasks between bailiffs and clerical personnel and also perspective on support work. The thesis consists of three sections. In first part we are introducing recovery proceedings in general and we also give a general view of execution offices´s clerical personnel work. We also introduce basic task of the bailiffs, collection by name. This gives a general view of the execution offices operation. Next we investigate interviews from Heli Koivunen´s thesis. Koivunen interviewed bailiffs in her thesis and we are comparing her interviews with our interviews which we did in Helsinki with the clerical personnel. By this we show thoughts and expectation from both sides of support work. The last part of our thesis is the conclusion....

Perehdyttäminen on avainasemassa hyvälle työuralle ja siinä menestymiselle. Ensimmäinen työpäivä, ensimmäiset tunnit ja ensimmäiset kontaktit työyhteisöön jäävät ensimmäisenä mieleen ja muistuvat vielä vuosienkin päästä. Hyvin hoidetulla...
Perehdyttämisohjelman kehittäminen X yrityksessä Orientation is a key word for a successful career. The first day, the first hours and the first contacts to the work community will come back in one's mind after years. A well-managed orientation programme decreases employees’ turnover rate and minimizes the recruiting expenses. The employees experience themselves as a part of the company and are more committed to the work and organization than companies where orientation has not been invested. On the personal level, well-managed orientation reflects on the career motivation, success, amusement and know-how. In X company planning orientation is a daily work, because when it succeeds, it mostly influences the utility goods turnover. Employees’ professional ability and commitment improve and can be seen in their work. This research’s main objective was to evaluate how the other X companies in Finland manages orientation compared to X company, and how X company’s present orientation type and orientation program can be developed in literature and the employees’ point of view. The purpose was that the new orientation type can easily be supervised and followed, which benefits a new employee, a team and a place of business. With the new orientation type, X company’s orientation improves and newcomers feel welcome. The theory in the thesis investigates orientation, planning, benefits, problems, follow-up and occupational guidance. This thesis is based on the present X company’s orientation type and orientation program as well as literature. Y company’s sales managers from different cooperative business all over Finland were interviewed. Considering the results of the interviews, many differences were observed between the X companies. The results helped to improve the current orientation type, where feedback and teamwork are more noticed. Employees who worked less than six months in X company’s were asked to answer to the inquiry. The purpose was to determine their points of view of the present orientation. Moreover in the new orientation type in the thesis, some development proposals were presented for the orientation program. One of the main development proposals was orientation material downsizing and standardization. Also the orientation card for a newcomer to support the orientation program and the orientation guidelines for the service manager, sales manager and guide also need improvement. Some training, for example, to support operating system control is a good benefit for newcomers....

Tämän opinnäytetyön aiheena on Helsingin kaupungin sosiaaliviraston työnohjauksen kilpailuttaminen. Opinnäytetyöhön on koottu ja kuvattu työnohjauksen kilpailuttamista koskeva hankintaprosessi. Työn tarkoituksena on selvittää julkisten hankintojen...
This dissertation deal with Work coaching in the Social Departments of the City of Helsinki put out to tendering. The aim was to describe the public procurement law and the process of procurement as a whole and evaluate all the actions and commitments that appear during the process. Frame on research is to evaluate mode of procurement. Those include direction of public pro-curement law and process of the Procurement Office in the city of Helsinki. Research has been made pursuing instructions of procurement and the law of public procurement. The empirical section was mostly researched through own observations and experience. Also information from different procurement documents was used in this part. The result of this dissertation shows that the procurement process is a multiphase and time-consuming process. Making public procurements is different despite of laws and instructions of procurement. The biggest difference is how the Procurements office accomplishes the pro-curements. Time has formulated actions and commitments that appear during the process. Procurement office experience of years of public procurement can be seen through the whole process....

Tämän opinnäytetyön tarkoituksena oli selvittää, minkälainen ulkoinen yrityskuva Markkinoin-titoimisto Johtimella on. Tarkoituksena oli selvittää, mitä vahvuuksia tai heikkouksia Johtimen toiminnassa on. Tutkimuksen alaongelmiksi määriteltiin, minkälaisena Johtimen henkilökunta, palvelut ja hinnoittelu nähdään. Tavoitteena oli saada tietoa siitä, miten asiakkaat näkevät Johtimen ja siten tietoa mahdolliseen liiketoiminnan osa-alueiden kehittämiseen. Opinnäytetyön teoreettisen viitekehyksen tarkoituksena on avata yrityskuvaa sekä siihen liittyviä alakäsitteitä. Yrityskuva, ja siten myös opinnäytetyön teoriaosuus, koostuu kolmesta pääasiasta, jotka ovat yrityksen identiteetti, profiili ja mielikuvat yritystä. Yrityksen identiteetti koostuu sen perusarvoista, yrityskulttuurista, liikeideasta, visiosta ja strategiasta. Yrityksen identiteetti on lähtökohtana kaikelle yrityksestä ulospäin näkyvälle. Yrityksen profiili on se, miten yritys haluaa, että se nähdään. Profiloinnilla yritys tuo tietoisesti ja pitkäjänteisesti itsestään esiin asioita, joita se haluaa tuoda itsestään ilmi. Yrityksestä koostuvat mielikuvat luovat yrityksen varsinaisen yrityskuvan, eli imagon. Mielikuvat ovat jokaisella vastaanottajalla erilaisia, ja niihin vaikuttavat vastaanottajan omat kokemukset sekä asenteet. Empiirinen osuus opinnäytetyössä toteutettiin kvantitatiivisena tutkimuksena. Tutkimus toteutettiin strukturoidulla Internet-lomakkeella helmi-maaliskuun vaihteessa 2009. Otoskoko oli 64 henkilöä, joista kyselyyn vastasi 32 henkilöä. Näin ollen vastausprosentiksi muodostui 50. Tutkimuksen otos oli harkinnanvarainen, eli se ei perustunut sattumaan. Kyselystä saatu aineisto syötettiin SPSS-ohjelmaan, jota käytettiin apuna tulosten analysoimisessa. Tutkimuksen tulokset olivat pääosin positiivisia, ja niistä saatiin paljon hyödyllistä tietoa Johtimen toiminnan kehittämiseen. Vastaajat olivat tyytyväisiä toimistohenkilökunnan toimintaan sekä asiakaspalveluun. Tuloksista kävi kuitenkin ilmi, että vastaajat eivät kokeneet Johdinta kovin erottautuvana muista alan toimistoista. Lisäksi kävi ilmi, että vastaajat toivoivat Johtimelta enemmän innovatiivisuutta palveluiden suhteen. Myös Johtimen viestinnässä itsestään huomattiin parantamisen varaa. Merkillistä oli, että vähemmän Johtimen palveluita ostavat olivat tyytymättömiä asiakkaan tarpeiden ymmärtämiseen, kun taas paljon palveluita ostavat olivat tarpeiden ymmärtämiseen tyytyväisiä. Tutkimuksen tulosten perusteella todettiin, että Johtimen nykyinen yrityskuva on tällä hetkellä hyvä. Panostamalla enemmän viestintään ja markkinointipalveluihin siitä voidaan tehdä vielä parempi ja siten Johdin myös pystyy paremmin erottautumaan muista alan toimistoista. Tuloksissa oli suhteessa kuitenkin eniten positiivisia vastauksia, joten suuren linjan muutoksiin ei ole tarvetta. Markkinointitoimisto Johtimelle ei ole ennen tehty yrityskuvatutkimusta, joten tästä opinnäytetyöstä oli suuri hyöty toimeksiantajalle sen liiketoiminnan osa-alueiden kehittämiseen....
of the questionnaire were mainly positive, there is no need for strategic changes. This was the first corporate image research made for Johdin so this thesis was very useful for the corporation and can be used in improving its business functions....

Palvelualan yrityksen liiketoiminta perustuu asiakaskohtaamisiin ja asiakaskokemusten luomiseen. Yrityksen, joka toimii palvelumarkkinoinnin parissa, on hyvä tuntea asiakkuuksien johtamiseen kuuluvat käsitteet. Jotta yritys voi hallita...
Leading the customership, Case Company X A company that operates in a service industry has to be aware of how to work with customers. It is important to know what the ways of leading the customerships are. First the company needs to have a strategy that helps to guide customers. Strategy defines whether the company wants to have new customers or to progress its present customers. The company should have a vision and an objective that give the means to investigate customerships. It is also essential to analyse the customer segments. After that it is easy to offer different services to different customers. Knowing how to lead customerships has an impact on a company’s finance and success. This thesis examines a company that is a music school. The company is called Company X and it is a corporation that teaches people how to play instruments, how to sing properly and how to be involved in an ensemble. Company X has a large number of customers. The quantity of customers has increased during the past few years. The purpose of the research is to give proposals how to lead customers better than now. The managing director of Company X was interviewed three times. The managing director was asked about Company X’s customers and strategy. Four employees of Company X were interviewed. They were chosen because they are the ones who teach music as their daytime position. Company X also has teachers who are working as freelancers. After the interviews it was discovered that Company X does not have a strategy or vision how to lead customerships. The company did not have a written objective of how to analyse the customers. However the employees of the company considered the customers as the most important factor in a business. The information about the customers is usually written by the teacher who is responsible for that customership. There is not a functional system where to save customer information. Company X should make the ways of leading customers more active. It is not my responsibility to make sure the company will follow the suggestions. The managing director of Company X will decide how to use the results to make Company X more successful....

Tämä opinnäytetyö tehtiin projektihankkeena ja sen tarkoituksena oli tuottaa sisäisen markkinoinnin käsikirja. Kohdeyrityksenä on ICT-alan palveluyhtiö Merit Consulting Oy. Projektin aihe on ainutlaatuinen, koska yritykselle ei ole aikaisemmin tehty...
This Bachelor’s thesis was carried out as a project and it aimed at producing a manual for internal marketing. The target company is an ICT field based service company, Merit Conculting Ltd. The project’s topic is unique as the company has not had...

Tässä opinnäytetyössä tutkitaan Kuortin ABC-liikenneasemalla pysähtyvien matkaajien mielipiteitä Kuortin keskuksesta. Tutkimuksen tarkoituksena on selvittää matkaajien asiakastyytyväisyyttä Kuortin alueella oleviin palveluihin ja selvittää uusia...
Customer satisfaction in Kuortti centre This thesis studied the opinions of travellers and other customers who stopped at the ABC gasoline service station in Kuortti on the centre of Kuortti. The reason for the research was to find out travellers’ satisfaction concerning the services in Kuortti centre and find out new business opportunities for the entrepreneurs. Also the customer service in Kuortti centre was under the loop. Kuortti is located along highway number 5 in Pertunmaa. Pertunmaa is located in the Western part of the state province of Eastern Finland, in the region of Southern Savo. Pertunmaa was established 1926 and the population is approximately 1975 permanent inhabitants and 3700 summer inhabitants. This study was made as a quantitative inquiry study, where consumers at the station answered questions concerning customer satisfaction and services at the station. Parts of the answers were collected from open parts of the questionnaire. The group that was studied consisted of 83 travellers or other customer who had a break at the gasoline service station. The target group of the study was travellers and their needs. The results of both phases were analysed with SPSS, which is a statistical program. The study showed that the customers are satisfied with the customer service in service points in Kuortti centre. Customers were also satisfied with the services in Kuortti. It is possible to create new business opportunities depending on demand and the product or service. There was interest for the new business ideas among the studied group. The information gathered from the study will be used for developing and improving of Kuortti centre....

, kuinka yrityksen tulisi toimia, jotta sähköisten myyntilaskujen käyttöönottoprojekti onnistuisi mahdollisimman hyvin yrityksessä. Lisäksi olen käsitellyt verkkolaskutukseen ja sen käyttöönottoon liittyviä ongelmakohtia, jotta verkkolaskutukseen...
The successful e-invoicing introductory project in Smilehouse concern Year 2009 Pages 102 The purpose of this thesis was to describe how a company realizes a successful e-invoicing introduction project. In the background of this thesis is the Smilehouse concern commission to execute an e-invoicing introductory project for the company. The purpose of this thesis was to motivate companies to introduce e-billing and officiate as a handbook for companies which are planning to introduce e-invoicing. The research problem of this thesis was to solve how the company should operate that the project would be most successful for the company. This thesis also analyses problems in e-invoicing and the importance of e-invoicing in society. The process description of how to introduce the e-invoicing to a company was based on active acquisition of information and the practical experience in the e-invoicing project in the Smilehouse concern. This thesis contains also an interview with the employees who work with e-invoicing. The interview generally discussess e-invoicing, its problematic nature and how companies should introduce e-invoicing. The e-invoicing introductory project in the Smilehouse concern was very successful. Smilehouse reached all the objectives which were intensifying functions, saving costs, working hours and quality improvement in customer service of the e-invoicing project. This thesis also defined the importance of e-invoicing. In the future companies must transfer to e-invoicing because the cost savings and depopulation require that. The problematic nature in e-invoicing is that the introduction of the e-invoicing to companies has been made too complicated and difficult to implement. That is the result from several e-invoicing standards and formats. E-invoicing as a subject and how to use it is still rather unknown in companies. When companies need help to solve problems in e-invoicing there are some e-invoice experts and they are the ones in key positions. The result of this thesis expresses clearly that companies should introduce e-invoicing as soon as possible. This thesis describes to companies how to realize a successful e-invoicing introductory project....

Tämän opinnäytetyön tarkoituksena oli luoda tukimateriaalia rekrytoinnin ja perehdyttämisen tueksi Rakennuskemia Oy:lle. Aihe valittiin, koska yrityksellä oli takanaan epäonnistumisia rekrytoinneissa, ja tukea kaivattiin myös perehdyttämiseen...
Support material to recruiting and job orientation for Rakennuskemia Oy The purpose of this thesis was to create support material to support recruiting and job orien-tation at Rakennuskemia Oy. The subject was chosen because the company had failed in some of their latest recruitments. The company also needed support for job orientation. The goal was to create a material package which would be easily understandable and could be used in the company every time when recruiting new personnel. The company has no per-sonnel specialist so the created material is a key to success in recruiting when using only the company’s own personnel. The theory basis was compiled using several different books. Finnish legislation and few internet sources were used to help building the basis. The material package based on the theory basis was compiled with the company’s conditions and according to suggestions made by the author. The material has been compiled in dense association with the company’s rep-resentative. The created material also complies with the company’s document layout. As a result for this thesis the company gets a wide material package which will help to reduce the time spent to the routines concerning recruiting and job orientation. With the help of the material recruiting and job orientation are more logical and controlled schemes. When the project is controlled, the personnel have more time for the other operations in the company. It is also intended that the company has more self confidence subsequent to the material they now have that they can recruit more labour easily and with a great confidence....