Haku
Viitteet 2601-2610 / 2981
Onninen Oy:n yötoimitusten kehittäminen
(Laurea-ammattikorkeakoulu, 2011)
Tämä opinnäytetyö on tehty Onninen Oy:n toimeksiannon pohjalta. Opinnäytetyön aiheena on Onninen Oy:n yötoimitusten kehittäminen. Onninen Oy on vuonna 1913 perustettu Lvi- ja sähkötarvikemyynnin tukkukauppaa harjoittava yhtiö, jolla on tällä...
Developing night deliveries of Onninen Oy This thesis was commissioned by Onninen Oy. The purpose of this thesis is to develop Onninen Ltd’s night deliveries. Onninen Oy was established in 1913 and it practices wholesaling of HVAC and electronic products. Onninen Oy currently employs around 3000 people in nine countries and is currently the market leader in Finland. The thesis has used source material from logistics related literature to e-sources. Also Onninen Oy’s own materials and numerous interviews have been used as source material. The aim of development plan is to improve Onninen Oy’s competitiveness and to give the customers even more added value with the service. The main aim of the thesis is to reduce errors that occur during the night deliveries and also to make clearer rules to each chain actor. At the same time it is important to take into account the company’s quite recently introduced ERP, SAP. The purpose of the thesis is to improve and to reform the already functioning night time delivery concept. The key elements of the thesis are to locate the deficiencies of the chain and to follow how well the improvement plans will be working. The measures taken after Onninen Oy’s night-time deliveries are in much better situation compared to the past. Today, supply deviations will occur only rarely compared to the previous situation....
Developing night deliveries of Onninen Oy This thesis was commissioned by Onninen Oy. The purpose of this thesis is to develop Onninen Ltd’s night deliveries. Onninen Oy was established in 1913 and it practices wholesaling of HVAC and electronic products. Onninen Oy currently employs around 3000 people in nine countries and is currently the market leader in Finland. The thesis has used source material from logistics related literature to e-sources. Also Onninen Oy’s own materials and numerous interviews have been used as source material. The aim of development plan is to improve Onninen Oy’s competitiveness and to give the customers even more added value with the service. The main aim of the thesis is to reduce errors that occur during the night deliveries and also to make clearer rules to each chain actor. At the same time it is important to take into account the company’s quite recently introduced ERP, SAP. The purpose of the thesis is to improve and to reform the already functioning night time delivery concept. The key elements of the thesis are to locate the deficiencies of the chain and to follow how well the improvement plans will be working. The measures taken after Onninen Oy’s night-time deliveries are in much better situation compared to the past. Today, supply deviations will occur only rarely compared to the previous situation....
Perehdytysopas Varsinais-Suomen ulosottovirastoon
(Laurea-ammattikorkeakoulu, 2011)
Tämä opinnäytetyö käsittelee keskeisimpiä asioita ulosotosta sekä virkamiesoikeudesta. Opinnäytetyön tarkoituksena oli luoda perehdytysopas Varsinais-Suomen ulosottovirastoon.
Perehdytysopas on ajankohtainen aihe, koska ...
Veikkolan kyläsuunnitelman päivitys 2011
(Laurea-ammattikorkeakoulu, 2011)
päivitykseen, tarkoituksena oli tehdä kysely työryhmän avustuksella ja analysoida sen tulokset. Kyläsuunnitelmalla tarkoitetaan kyläyhteisön tahtoa kehittää sen omaa toimintaympäristöä. Opinnäytetyö jakautuu kahteen osaan, teoriaosassa käydään läpi Helsingin...
Veikkola is a village with just over 5000 inhabitants, situated in the Helsinki metropolitan area, in the municipality of Kirkkonummi north. This thesis is the report of the author´s participation as a member of the team that made the village association´s Veikkola Village Plan 2011 update; the thesis also presents an analysis of the results of a survey conducted with the assistance of the team. The village plan is made for the village community to develop its own operating environment. The thesis is divided into two parts, the theoretical section deals with the Helsinki metropolitan area change and its effects on Veikkola village located at the edge of this area; the empirical section discusses the results of the research and the analysis. Village Plan Update was a quantitative survey to which all inhabitants of the area were able to respond. The research data was collected from residents of North Kirkkonummi with an online survey questionnaire, which was open from March 6th to March 23rd. The questionnaire was available for responses via communication channels maintained by the village association on the Internet at veikkolanverkko.net, and the village association’s journal Kylänraitti 1 / 2011. In addition, the village association secretary was also interviewed to broaden the author´s understanding of the Veikkola village and the village association’s events and activities from past years. For the interview the open interview is used. The thesis states that the village associations’ active effort in the third sector, i.e. in between the public- and the private services is extremely important. The village association´s efforts in taking care of the common good and maintaining communications are greatly appreciated and several people so far have been sufficiently impressed by these activities to want to participate in the village association activities themselves. The questionnaire results of the study clearly highlighted the main concerns regarding deficiencies in health care and youth activities in North Kirkkonummi. In addition, the survey revealed the residents’ will to maintain Veikkola as a village-like community, where basic services are operating in the right size-to-population ratio. The residents are willing to continue seeking special services in the surrounding communities to utilize the synergy benefits of the metropolitan area....
Veikkola is a village with just over 5000 inhabitants, situated in the Helsinki metropolitan area, in the municipality of Kirkkonummi north. This thesis is the report of the author´s participation as a member of the team that made the village association´s Veikkola Village Plan 2011 update; the thesis also presents an analysis of the results of a survey conducted with the assistance of the team. The village plan is made for the village community to develop its own operating environment. The thesis is divided into two parts, the theoretical section deals with the Helsinki metropolitan area change and its effects on Veikkola village located at the edge of this area; the empirical section discusses the results of the research and the analysis. Village Plan Update was a quantitative survey to which all inhabitants of the area were able to respond. The research data was collected from residents of North Kirkkonummi with an online survey questionnaire, which was open from March 6th to March 23rd. The questionnaire was available for responses via communication channels maintained by the village association on the Internet at veikkolanverkko.net, and the village association’s journal Kylänraitti 1 / 2011. In addition, the village association secretary was also interviewed to broaden the author´s understanding of the Veikkola village and the village association’s events and activities from past years. For the interview the open interview is used. The thesis states that the village associations’ active effort in the third sector, i.e. in between the public- and the private services is extremely important. The village association´s efforts in taking care of the common good and maintaining communications are greatly appreciated and several people so far have been sufficiently impressed by these activities to want to participate in the village association activities themselves. The questionnaire results of the study clearly highlighted the main concerns regarding deficiencies in health care and youth activities in North Kirkkonummi. In addition, the survey revealed the residents’ will to maintain Veikkola as a village-like community, where basic services are operating in the right size-to-population ratio. The residents are willing to continue seeking special services in the surrounding communities to utilize the synergy benefits of the metropolitan area....
Myynnin lisääminen Norjan markkinoille, Case: Oy Mitaten Finland Ab
(Laurea-ammattikorkeakoulu, 2011)
Tämän opinnäytetyön tarkoituksena oli laatia markkinatutkimus suomalaiselle mittauslaitteiden tavarantoimittajayritykselle, Oy Mitaten Finland Ab:lle. Aiheena oli selvittää, onko Mitatenilla mahdollisuuksia lisätä myyntiään Norjan markkinoille. Toimeksianta-jayritykseni halusi minun ottavan myös selvää siitä, onko yrityksille Norjassa merkitystä sillä, että Mitaten on suomalainen ja asioi vain englannin ja ruotsin kielellä. Markkinatutkimus laadittiin yhteistyössä Mitatenin markkinointipäällikkö Leif Wikrenin kanssa, josta oli paljon apua työn etenemisessä. Sain paljon apua myös muilta tahoilta.
Tutkimus toteutettiin sekä kvantitatiivisia että kvalitatiivisiä menetelmiä käyttäen. Tutkimuksen aineisto kerättiin keväällä 2011. Sähköinen kysely lähetettiin e-lomakkeena kaiken kaikkiaan 60 yritykselle Norjassa. Vastauksia saatiin 11 yritykseltä. Kvalitatiivinen tutkimusosio toteutettiin puhelinhaastattelulla, jossa otettiin yhteyttä Mitatenin jo olemassa oleviin asiakkaisiin Norjan markkinoilla.
Tutkimustuloksista selvisi muun muassa, että potentiaalisia asiakkaita Mitatenille löytyy Norjan markkinoilta, ja he olisivat valmiita ostamaan Mitatenilta, jos sillä olisi tarjota heille oikeanlaiseen tarkoitukseen oleva tuote. Yrityksissä toivottiin kovasti kalibrointi- ja huoltomahdollisuutta, mikä Mitatenilta löytyykin. Tuloksista selvisi myös, ettei Mitaten ole kovin tunnettu Norjan markkinoilla, ja ”vanhatkin” asiakkaat joutuivat pakon edessä valitsemaan Mitatenin tavarantoimittajakseen. Asiointikielellä ja yrityksen kotimaalla ei ollut juurikaan merkitystä yrityksille.
Vaikka tutkimusten vastausprosentti oli melko heikko, saa toimeksiantajayritykseni tästä varmasti paljon apua, ja tulokset antavat suuntaa asiakkaiden ajattelusta. Uskon, että tekemäni tutkimus antaa eväitä Mitatenille, jos he päättävät lähteä lisäämään myyntiä Norjaan. Tähän kuitenkin tulee panostaa aikaa ja jonkin verran rahaakin, joten yrityksessä tulee olla vahvasti sitouduttu hankkeen etenemiseen ja onnistumiseen....
the possibility to increase its sales to the Norwegian market. The goal for Oy Mitaten Finland Ab was also to find out whether the fact that Mitaten is a Finnish company and does its business in English and Swedish is a barrier for the potential customer companies...
the possibility to increase its sales to the Norwegian market. The goal for Oy Mitaten Finland Ab was also to find out whether the fact that Mitaten is a Finnish company and does its business in English and Swedish is a barrier for the potential customer companies...
Korjaamopalveluiden kehittäminen prosessikuvauksen avulla
(Laurea-ammattikorkeakoulu, 2011)
Opinnäytetyön aiheena oli prosessikuvauksen laatiminen. Tavoitteena oli laatia Yritys X Oy:lle prosessikuvaus organisaation keskeisimmistä toiminnoista toimipisteittäin. Organisaation läh-tökohtana prosessien kuvaamiselle ...
Asiakastyytyväisyys työtapaturmavakuutuksen korvauspalvelussa
(Laurea-ammattikorkeakoulu, 2011)
Opinnäytetyön tarkoituksena oli selvittää keskinäinen vakuutusyhtiö Fennian työtapaturmavakuutuksen korvauspalvelun asiakkaiden tyytyväisyyttä. Tutkittavana joukkona oli työtapaturmakorvaukset-osaston päivärahatiimin ...
Taustatutkimus intranetin kehittämiseen Case Mondi Lohja Oy
(Laurea-ammattikorkeakoulu, 2011)
Tämä opinnäytetyö on intranetin kehittämisen taustoja kartoittavaa tutkimus. Tutkimuksen tarkoituksena oli selvittää Mondi Lohja Oy:n henkilöstön mielipiteitä liittyen yrityksen nykyiseen intranetiin. Tämän työn aihepiiriä lähestyttiin sekä sisäisen...
Background research for intranet development Case: Mondi Lohja Oy This Bachelor’s thesis focuses on the background information needed for intranet develop-ment. The purpose of this study is to bring out the opinions of the Mondi Lohja’s personnel concerning the existing intranet. This thesis approaches the subject both from internal com-munication’s as well as intranet’s point of view. The main purpose of this thesis is to offer a supportive framework for the people designing the new intranet portal. The study was as-signed by Mondi Lohja Oy. Company’s current intranet has been operational almost 10 years. It is technologically out of date and it has never been studied after the launch. In Mondi Lohja there is a running devel-opment project on information systems and planning of the new intranet is part of that. The goal for the future intranet is to meet personnel’s communicational needs better than the current one. Before starting to develop the new intranet there should be information about how the end-users feel about the existing portal. Without comprehensive knowledge there is a risk of developing something that eventually meets no one’s needs. The goal of the survey was to indentify the intranet’s purpose of use. In addition, the aim was to collect data show-ing what kind of content and communicational solutions the personnel requires. The survey was conducted as web-based survey in Mondi Lohja’s internal network. The Com-pany’s personnel were informed about the survey via current intranet and e-mail. The web-based survey can be used to indentify the personnel’s needs, usage patterns and preferences in relation to company’s existing intranet. Before the research part, this thesis focuses on the theoretical framework about internal communication, its modern channels and network com-munication. This is followed by the theory section regarding intranet and its development. This particular section addresses what intranet means, how significant effect it has on mod-ern internal communication and what kind of intranet strategies there are to choose from. The results of the survey show, that personnel consider intranet to be mainly an internal communication channel. The results also bring out that Mondi Lohja’s personnel think that intranet supports their everyday work. However, they criticize the content of the intranet to be out of date and that it is difficult to search information. The final chapter of this paper describes the conclusions and ideas for improvement of the intranet. With the help of the improvement ideas, developers can design a portal that supports everyone’s everyday work....
Background research for intranet development Case: Mondi Lohja Oy This Bachelor’s thesis focuses on the background information needed for intranet develop-ment. The purpose of this study is to bring out the opinions of the Mondi Lohja’s personnel concerning the existing intranet. This thesis approaches the subject both from internal com-munication’s as well as intranet’s point of view. The main purpose of this thesis is to offer a supportive framework for the people designing the new intranet portal. The study was as-signed by Mondi Lohja Oy. Company’s current intranet has been operational almost 10 years. It is technologically out of date and it has never been studied after the launch. In Mondi Lohja there is a running devel-opment project on information systems and planning of the new intranet is part of that. The goal for the future intranet is to meet personnel’s communicational needs better than the current one. Before starting to develop the new intranet there should be information about how the end-users feel about the existing portal. Without comprehensive knowledge there is a risk of developing something that eventually meets no one’s needs. The goal of the survey was to indentify the intranet’s purpose of use. In addition, the aim was to collect data show-ing what kind of content and communicational solutions the personnel requires. The survey was conducted as web-based survey in Mondi Lohja’s internal network. The Com-pany’s personnel were informed about the survey via current intranet and e-mail. The web-based survey can be used to indentify the personnel’s needs, usage patterns and preferences in relation to company’s existing intranet. Before the research part, this thesis focuses on the theoretical framework about internal communication, its modern channels and network com-munication. This is followed by the theory section regarding intranet and its development. This particular section addresses what intranet means, how significant effect it has on mod-ern internal communication and what kind of intranet strategies there are to choose from. The results of the survey show, that personnel consider intranet to be mainly an internal communication channel. The results also bring out that Mondi Lohja’s personnel think that intranet supports their everyday work. However, they criticize the content of the intranet to be out of date and that it is difficult to search information. The final chapter of this paper describes the conclusions and ideas for improvement of the intranet. With the help of the improvement ideas, developers can design a portal that supports everyone’s everyday work....
Asiakastyytyväisyys Tapiola-ryhmän Hyvinkään ja Riihimäen toimistoissa
(Laurea-ammattikorkeakoulu, 2011)
Opinnäytetyöni on asiakastyytyväisyyskysely vakuutusyhtiön Tapiolan kahdessa toimistossa, Hyvinkäällä ja Riihimäellä. Tutkimuksen tavoitteena oli sekä kehittää toimintaa että selvittää nykyistä asiakkaiden tyytyväisyyttä toimistojen yleiskuvaan...
Customer satisfaction- Tapiola group- in Hyvinkää and Riihimäki The subject of the thesis is a customer satisfaction survey for the Tapiola-group in two offices, in Hyvinkää and Riihimäki town. The aim of the survey was to develop activities and to find out how satisfied the customers were with current offices of the general image overview, personnel and operations. There were no research made about this topic before, the last one was made in 2010 comprehensively (Metropoli area of the report). The data were collected with quantitative questionnaire. Sample size was 160, from which respondents were 74. Of Hyvinkää’s town replies were 44 and in Riihimäki were 30. Questionnaires were visible to customers from May to July. The respondents were asked to rate Tapiola’s overview, personnel and operations on a scale 1 to 5, 1 totally agree and 5 totally disagree. Based on the research results customers were quite satisfied in general in Hyvinkää and Riihimäki offices. Customers in Hyvinkää were mostly satisfied with personnel (staff) and operations. A little bit less they were satisfied with general image and that is because of practical issues such as parking or location. Mostly customers in Hyvinkää were unhappy with parking. Based on the research results customers from Tapiola in Riihimäki were satisfied with personnel. Less satisfied they were with factors affecting on the general image, for example with dealing over phone. Even though there were two companies producing the same products and services still at the end of the research can be concluded that customers from Hyvinkää are more satisfied with local office then customers from Riihimäki. Customer service in Riihimäki and Hyvinkää is very good as a whole. Satisfaction survey was a topical at least in Hyvinkää, because the company will move to new premises in January 2012. Customer satisfaction is very important in activity and the customer feed-back is really valuable. Satisfaction’s following is also very important, because the competition is hard. After the investigation both offices will use the information obtained for the benefit and try to develop their own activities, in order to comply customers' expectations and wishes....
Customer satisfaction- Tapiola group- in Hyvinkää and Riihimäki The subject of the thesis is a customer satisfaction survey for the Tapiola-group in two offices, in Hyvinkää and Riihimäki town. The aim of the survey was to develop activities and to find out how satisfied the customers were with current offices of the general image overview, personnel and operations. There were no research made about this topic before, the last one was made in 2010 comprehensively (Metropoli area of the report). The data were collected with quantitative questionnaire. Sample size was 160, from which respondents were 74. Of Hyvinkää’s town replies were 44 and in Riihimäki were 30. Questionnaires were visible to customers from May to July. The respondents were asked to rate Tapiola’s overview, personnel and operations on a scale 1 to 5, 1 totally agree and 5 totally disagree. Based on the research results customers were quite satisfied in general in Hyvinkää and Riihimäki offices. Customers in Hyvinkää were mostly satisfied with personnel (staff) and operations. A little bit less they were satisfied with general image and that is because of practical issues such as parking or location. Mostly customers in Hyvinkää were unhappy with parking. Based on the research results customers from Tapiola in Riihimäki were satisfied with personnel. Less satisfied they were with factors affecting on the general image, for example with dealing over phone. Even though there were two companies producing the same products and services still at the end of the research can be concluded that customers from Hyvinkää are more satisfied with local office then customers from Riihimäki. Customer service in Riihimäki and Hyvinkää is very good as a whole. Satisfaction survey was a topical at least in Hyvinkää, because the company will move to new premises in January 2012. Customer satisfaction is very important in activity and the customer feed-back is really valuable. Satisfaction’s following is also very important, because the competition is hard. After the investigation both offices will use the information obtained for the benefit and try to develop their own activities, in order to comply customers' expectations and wishes....
Toimitusohjeistus Espanjan tavarantoimittajille
(Laurea-ammattikorkeakoulu, 2011)
Tämä opinnäytetyö käsittelee Yritys X:n tilaus-toimitusketjua. Kohdeyritys maahantuo hedelmiä ja vihanneksia Espanjasta. Asiakkaana on suomalaisia tukkuliikkeitä.
Toimintatapoihin esitetään parannusehdotuksia ja konkreettisena toimenpiteenä luodaan...
Delivery Guidelines for Suppliers in Spain This Bachelor´s thesis deals with the order-delivery chain of Company X which imports fruits and vegetables from Spain. The customers are Finnish wholesalers. Improvements for business procedures...
Delivery Guidelines for Suppliers in Spain This Bachelor´s thesis deals with the order-delivery chain of Company X which imports fruits and vegetables from Spain. The customers are Finnish wholesalers. Improvements for business procedures...
VVO:n henkilöstösuunnitelman kehittäminen osaksi organisaation kokonaisstrategiaa
(Laurea-ammattikorkeakoulu, 2011)
Tämän tutkimuksen tarkoituksena oli selvittää niitä kehitystarpeita, joilla VVO:n henkilöstösuunnitelma ja rekrytointiprosessi voidaan kytkeä entistä paremmin osaksi organisaatio kokonaisstrategiaa esimiesten näkökulmasta. Tällä hetkellä...
Personnel Plan development as a part of Strategy at VVO The objective of this study was to identify the main development points for VVO’s personnel planning and recruitment process from the perspective of VVO’s management. Currently the personnel plans are conducted once a year with no direct or practical connection to the company’s strategy. The study’s purpose was to clarify the current situation with regard to personnel planning and recruitment process and to find strengths and improvement areas from which to create a basis for future development. The theoretical context handled the factors associated with personnel development plan and recruitment process. This context was formed of the strategy, personnel strategy, personnel management, personnel planning and personnel reporting. The research methodology consisted of both quantitative and qualitative methods. The empirical data was collected from the directors and officers of VVO via an electronic questionnaire. In total 34 people responded out of the total target group of 47 managers. Numerical and written answers were analysed individually and combined. Based on the findings of this study, the personnel’s knowledge of the personnel strategy was good. The whole personnel planning process is experienced to be meaningful, easy and well represented by the personnel. The actual personnel plan divided the opinions of the managers. Most of them felt that the personnel plan was not discussed sufficiently with either HR or top management. Managers knew very well the current recruitment process. HR unit and the personnel plan were pointed out to give a good support in recruitment processes. Close to half of the managers did not know the modern assessment methods and tools used within recruitment. Also nearly half of them experienced that the actions followed by the recruitment decision were executed poorly. Based on the findings of this study, more commitment was needed from the company management throughout the whole personnel planning process, from the planning through to the follow up. In addition to this, the role of the HR must be clearer. Furthermore, qualitative methods for future recruitment needs should be developed internally and possibly in cooperation with an external recruitment specialist. Additionally, future challenges have created an environment for alternative recruitment channels and healthy pressure on and self-criticism for the current methods. It is also clear that defining personnel requirements should not be difficult given the current rate of change in the company. However, it should not be forgotten that personnel planning is an essential part of the company’s business plan as well as an important tool to respond to the requirements of a changing business environment. The future research subjects based on the findings of this study will be personnel statement and personnel reporting....
Personnel Plan development as a part of Strategy at VVO The objective of this study was to identify the main development points for VVO’s personnel planning and recruitment process from the perspective of VVO’s management. Currently the personnel plans are conducted once a year with no direct or practical connection to the company’s strategy. The study’s purpose was to clarify the current situation with regard to personnel planning and recruitment process and to find strengths and improvement areas from which to create a basis for future development. The theoretical context handled the factors associated with personnel development plan and recruitment process. This context was formed of the strategy, personnel strategy, personnel management, personnel planning and personnel reporting. The research methodology consisted of both quantitative and qualitative methods. The empirical data was collected from the directors and officers of VVO via an electronic questionnaire. In total 34 people responded out of the total target group of 47 managers. Numerical and written answers were analysed individually and combined. Based on the findings of this study, the personnel’s knowledge of the personnel strategy was good. The whole personnel planning process is experienced to be meaningful, easy and well represented by the personnel. The actual personnel plan divided the opinions of the managers. Most of them felt that the personnel plan was not discussed sufficiently with either HR or top management. Managers knew very well the current recruitment process. HR unit and the personnel plan were pointed out to give a good support in recruitment processes. Close to half of the managers did not know the modern assessment methods and tools used within recruitment. Also nearly half of them experienced that the actions followed by the recruitment decision were executed poorly. Based on the findings of this study, more commitment was needed from the company management throughout the whole personnel planning process, from the planning through to the follow up. In addition to this, the role of the HR must be clearer. Furthermore, qualitative methods for future recruitment needs should be developed internally and possibly in cooperation with an external recruitment specialist. Additionally, future challenges have created an environment for alternative recruitment channels and healthy pressure on and self-criticism for the current methods. It is also clear that defining personnel requirements should not be difficult given the current rate of change in the company. However, it should not be forgotten that personnel planning is an essential part of the company’s business plan as well as an important tool to respond to the requirements of a changing business environment. The future research subjects based on the findings of this study will be personnel statement and personnel reporting....








