Haku
Viitteet 2621-2630 / 2981
Asiakastyytyväisyys Pentik Oy Sellon ja Iso Omenan myymälöissä
(Laurea-ammattikorkeakoulu, 2011)
Opinnäytetyömme tavoitteena oli tutkia Pentik Oy Sellon ja Iso Omenan myymälöiden asiakkaiden tyytyväisyyttä saamaansa palveluun sekä myymälöiden kokonaismielikuvaan. Tavoitteena oli myös laatia kehitysehdotuksia, joissa huomioitaisiin toteuttamamme...
Customer Satisfaction at the Pentik Ltd stores in Sello and Iso Omena The objective of this thesis was to study customer satisfaction in the customer service of the Pentik Ltd stores in Sello and Iso Omena shopping centres. The objective was also to compile development proposals, in which the results of the survey were considered. One of the most important aims of the thesis was to provide the employer Pentik Ltd with as much added value as possible in its monitoring of customer satisfaction. In the theoretical section of the study the terms customer, customer satisfaction, customer loyalty and different dimensions of services and products were closely analysed. The research method used was quantitative and the questionnaire contained a mixture of multiple choice questions and open questions. The survey was conducted at the Sello store between 14 February and 6 April 2011 and at the Iso Omena store between 14 February and 14 March 2011. The respondents were drawn from the clientele of the Pentik Ltd stores in the Sello and Iso Omena shopping centres, and the sample of the study was executed with discretionary method. 96 usable answers were collected from the Sello store and 99 from the Iso Omena store. The results of the study indicated that the customers in both Sello and Iso Omena stores were relatively satisfied with the service provided. The sex distribution of the respondents indicated that the clientele consists mostly of women in both stores as expected. As for the age distribution, the clients’ average age is between 26 and 60 years. One of the abnormal factors regarding customer satisfaction was for kindness of the staff, where the Iso Omena store clearly received a better average value than Sello. There were only a small number of unsatisfied responses in the results but these are exactly the points which Pentik Ltd needs to focus on and develop further. In accordance with the results of the study the most valuable development proposals were compiled. These include for example mystery shopping, comprehensive induction training for new staff, training of superiors and the continuous collection of customer feedback. As a conclusion it can be said that customer satisfaction in both stores was at a good or excellent level. However, Pentik Ltd must pay attention to details and consider the customers’ needs even more carefully to achieve a better level of customer satisfaction....
Customer Satisfaction at the Pentik Ltd stores in Sello and Iso Omena The objective of this thesis was to study customer satisfaction in the customer service of the Pentik Ltd stores in Sello and Iso Omena shopping centres. The objective was also to compile development proposals, in which the results of the survey were considered. One of the most important aims of the thesis was to provide the employer Pentik Ltd with as much added value as possible in its monitoring of customer satisfaction. In the theoretical section of the study the terms customer, customer satisfaction, customer loyalty and different dimensions of services and products were closely analysed. The research method used was quantitative and the questionnaire contained a mixture of multiple choice questions and open questions. The survey was conducted at the Sello store between 14 February and 6 April 2011 and at the Iso Omena store between 14 February and 14 March 2011. The respondents were drawn from the clientele of the Pentik Ltd stores in the Sello and Iso Omena shopping centres, and the sample of the study was executed with discretionary method. 96 usable answers were collected from the Sello store and 99 from the Iso Omena store. The results of the study indicated that the customers in both Sello and Iso Omena stores were relatively satisfied with the service provided. The sex distribution of the respondents indicated that the clientele consists mostly of women in both stores as expected. As for the age distribution, the clients’ average age is between 26 and 60 years. One of the abnormal factors regarding customer satisfaction was for kindness of the staff, where the Iso Omena store clearly received a better average value than Sello. There were only a small number of unsatisfied responses in the results but these are exactly the points which Pentik Ltd needs to focus on and develop further. In accordance with the results of the study the most valuable development proposals were compiled. These include for example mystery shopping, comprehensive induction training for new staff, training of superiors and the continuous collection of customer feedback. As a conclusion it can be said that customer satisfaction in both stores was at a good or excellent level. However, Pentik Ltd must pay attention to details and consider the customers’ needs even more carefully to achieve a better level of customer satisfaction....
Tilitoimiston tietojärjestelmät
(Laurea-ammattikorkeakoulu, 2011)
Tämä opinnäytetyö perustuu Taloushallintoliiton toimeksiantoon vuodelta 2009 ja tässä käytetään hyödyksi silloin kerättyä aineistoa. Työn tarkoituksena oli selvittää, miten tilitoimistot vastaavat asiakaskunnasta nouseviin haasteisiin...
Information systems in an accounting company This thesis was commissioned by Taloushallintoliitto ry, using material which was collected in 2009. The purpose of this thesis was to clarify how the information processing systems of accounting firms meet challenges from the clientele. The computerization of financial management services has brought about widespread changes in the operations of accounting companies. Many companies in the sector have at least partly changed their operations into an electronic form. However, much of the operation still takes place following the traditional model of archiving and handling of materials in paper form in many companies. The theoretical section of the thesis provides an overview of electronic financial management, information processing systems and information security issues in this area. The section dealing with electronic financial management concentrates on the subject of electronic filing and billing. The section also deals with ERP systems and software rental. At the end of the theory section there are two new studies of Taloushallintoliitto ry. In the research section of the thesis the collected research material from 2009 was analysed for the information processing systems, filing, back-up copying and information security. There are also results of theme interviews that have been done for this thesis. According to the results of the study the accounting firms are moving to an electronic way of operating in the near future. The customers of accounting firms have a crucial influence on the schedule of this transition. Accounting firms mostly still operate according to traditional models. Digital archiving is mainly used for the filing of personal ledgers but other material is filed usually as paper vouchers. The accounting companies have often outsourced security questions which are related to the systems. Network invoicing is a part of the digital financial management. The study made by Taloushallintoliitto ry shows that the accounting companies are interested in introducing network invoicing. Some accounting companies are already utilising network invoicing. Before using it with customers tests are made to ensure bigger problems will be avoided. The theme interviews that were made for this thesis supported the results of the study made by Taloushallintoliitto ry....
Information systems in an accounting company This thesis was commissioned by Taloushallintoliitto ry, using material which was collected in 2009. The purpose of this thesis was to clarify how the information processing systems of accounting firms meet challenges from the clientele. The computerization of financial management services has brought about widespread changes in the operations of accounting companies. Many companies in the sector have at least partly changed their operations into an electronic form. However, much of the operation still takes place following the traditional model of archiving and handling of materials in paper form in many companies. The theoretical section of the thesis provides an overview of electronic financial management, information processing systems and information security issues in this area. The section dealing with electronic financial management concentrates on the subject of electronic filing and billing. The section also deals with ERP systems and software rental. At the end of the theory section there are two new studies of Taloushallintoliitto ry. In the research section of the thesis the collected research material from 2009 was analysed for the information processing systems, filing, back-up copying and information security. There are also results of theme interviews that have been done for this thesis. According to the results of the study the accounting firms are moving to an electronic way of operating in the near future. The customers of accounting firms have a crucial influence on the schedule of this transition. Accounting firms mostly still operate according to traditional models. Digital archiving is mainly used for the filing of personal ledgers but other material is filed usually as paper vouchers. The accounting companies have often outsourced security questions which are related to the systems. Network invoicing is a part of the digital financial management. The study made by Taloushallintoliitto ry shows that the accounting companies are interested in introducing network invoicing. Some accounting companies are already utilising network invoicing. Before using it with customers tests are made to ensure bigger problems will be avoided. The theme interviews that were made for this thesis supported the results of the study made by Taloushallintoliitto ry....
Yritysoston onnistumiseen vaikuttavat tekijät
(Laurea-ammattikorkeakoulu, 2011)
Opinnäytetyön tarkoituksena oli tutkia yritysostoja ostajan näkökulmasta ja selvittää, mitkä tekijät vaikuttavat yritysoston onnistumiseen. Onnistumiseen vaikuttavia tekijöitä käsiteltiin teoreettisesta viitekehyksestä esille nousseiden ennakko...
Factors Affecting Acquisitions’ Success The purpose of this Bachelor’s thesis was to explore company acquisitions from the buyer’s point of view and to find out the key factors that matter to success. The matter was dealt from standpoints which transpired from the theoretical context. Furthermore, other factors which affect to the acquisition’s success were explored. The standpoints from the theoretical context were strategic and financial synergies, valuating, change management and corporate culture. The study was made by qualitative research method and the study material was gathered with half-structured theme interviews. Participating in the interviews was a total of three representatives from small and medium-sized companies and two from listed companies which have done acquisitions. Furthermore, one representative from expert company of ac-quisitions was interviewed. The material which was gathered from the interviews was ana-lyzed by searching similarities and differences for research the factors that affect to the suc-cess of acquisition. The findings of the study indicate that the standpoints about the factors that affect the suc-cess of acquisitions were right because the meaning of them was quite relevant. To the com-panies, acquisition is a challenging makeover for which companies can prepare themselves by planning and doing sufficient research. Strategic and business synergies are more important to the success of the acquisition instead of financial synergies. Other things that affect to the acquisitions’ success were business executives’ commitment to the process, know-how from experience and thorough planning and actualization of the integration....
Factors Affecting Acquisitions’ Success The purpose of this Bachelor’s thesis was to explore company acquisitions from the buyer’s point of view and to find out the key factors that matter to success. The matter was dealt from standpoints which transpired from the theoretical context. Furthermore, other factors which affect to the acquisition’s success were explored. The standpoints from the theoretical context were strategic and financial synergies, valuating, change management and corporate culture. The study was made by qualitative research method and the study material was gathered with half-structured theme interviews. Participating in the interviews was a total of three representatives from small and medium-sized companies and two from listed companies which have done acquisitions. Furthermore, one representative from expert company of ac-quisitions was interviewed. The material which was gathered from the interviews was ana-lyzed by searching similarities and differences for research the factors that affect to the suc-cess of acquisition. The findings of the study indicate that the standpoints about the factors that affect the suc-cess of acquisitions were right because the meaning of them was quite relevant. To the com-panies, acquisition is a challenging makeover for which companies can prepare themselves by planning and doing sufficient research. Strategic and business synergies are more important to the success of the acquisition instead of financial synergies. Other things that affect to the acquisitions’ success were business executives’ commitment to the process, know-how from experience and thorough planning and actualization of the integration....
Koulukohtainen budjetointi : Case: Espoon kaupunki
(Laurea-ammattikorkeakoulu, 2011)
käsitellään aluksi kuntaa yleisellä tasolla ja kuntalähtöistä talousjohtamista. Teoriaosassa vertaillaan myös kunnan talousjohtamista yrityksen talousjohtamiseen. Lisäksi teoriaosiossa käydään läpi Espoon kaupunki ja Espoon koulukohtainen budjetointimenetelmä...
The objective of this thesis is to acquire an understanding of how the new budgeting method in schools functions in the city of Espoo, and to gather information about the opinions of principals on this subject. The thesis comprises a theoretical section and a case study section. In the theoretical section the management of finances by municipalities is first described in general terms. This is then compared to the financial management of a company. The theoretical section also examines the budgeting method used in schools in the city of Espoo. The empirical section of the thesis presents the results of interviews with three principals about the budgeting in Espoo’s schools. All three principals are from different levels. The method used in each of these interviews is the semi-structured interview, meaning that all the interviewees are asked the same questions, but with a possibility for some digression in the conversation. The interview was the most natural method to conduct this research as the purpose of the research was to obtain information about how principals feel about the new budgeting method. The research supports the view that the new budgeting method in Espoo’s schools is seen in a positive way by the principals interviewed, as it provides flexibility for principals planning how the school budget will be formed. The introduction of the budgeting method has been difficult in some respect, but there is a belief that this will ultimately be a positive development. The importance of the role of the school secretaries was also raised in the interviews, as the school secretary works closely with the principal when the budget is being planned and also on everyday matters concerning the school’s finance....
The objective of this thesis is to acquire an understanding of how the new budgeting method in schools functions in the city of Espoo, and to gather information about the opinions of principals on this subject. The thesis comprises a theoretical section and a case study section. In the theoretical section the management of finances by municipalities is first described in general terms. This is then compared to the financial management of a company. The theoretical section also examines the budgeting method used in schools in the city of Espoo. The empirical section of the thesis presents the results of interviews with three principals about the budgeting in Espoo’s schools. All three principals are from different levels. The method used in each of these interviews is the semi-structured interview, meaning that all the interviewees are asked the same questions, but with a possibility for some digression in the conversation. The interview was the most natural method to conduct this research as the purpose of the research was to obtain information about how principals feel about the new budgeting method. The research supports the view that the new budgeting method in Espoo’s schools is seen in a positive way by the principals interviewed, as it provides flexibility for principals planning how the school budget will be formed. The introduction of the budgeting method has been difficult in some respect, but there is a belief that this will ultimately be a positive development. The importance of the role of the school secretaries was also raised in the interviews, as the school secretary works closely with the principal when the budget is being planned and also on everyday matters concerning the school’s finance....
Irtisanoutumissyiden kartoitus - Case vähittäiskaupan alalla toimiva Yritys Y
(Laurea-ammattikorkeakoulu, 2011)
Organisaatioiden kilpailukyky riippuu niiden kyvystä sitouttaa henkilöstö strategiansa toteuttajaksi. Suomea uhkaa lähivuosina työvoimapula, jonka seurauksena kilpailu hyvistä ammattitaitoisista työntekijöistä kiristyy. ...
Hiljainen tieto - Case: Nordean keskitetty yksikkö.
(Laurea-ammattikorkeakoulu, 2011)
Tämän raportin tarkoituksena oli määritellä hiljaisen tiedon esiintymistä Nordean keskitetyssä yksikössä, ja esittää ehdotuksia hiljaisen tiedon tehokkaalle eteenpäin siirtämiselle. Hiljaisen tiedon merkitys nousee tulevaisuudessa korkeammalle...
The purpose of this thesis was to establish the existence of tacit knowledge in a centralized department at Nordea Bank Ltd, and to give the department in question some suggestions regarding how this knowledge could be transferred to the next generation of employees. In the future the significance of tacit knowledge will grow ever greater, as the post-war generation begins retirement from work places all around Finland. In the worst case scenario much valuable know-how will be lost with these retiring employees. Tacit knowledge means non-verbal knowledge, which is accumulated over time through practical experiences in working life. The frame of reference of this thesis consists of four parts. The parts are the following: organizational learning, tacit knowledge, mentoring and Nordea account product services. The research was conducted as a qualitative case-study. The research methods used in this research were a series of themed interviews and participatory observations. Six employees of Nordea APS were interviewed during the spring of 2011. The interviews lasted roughly twenty minutes each. The student himself works as an employee at Nordea APS, and he has therefore accumulated a great deal of information regarding Nordea and its policies. As a conclusion it was observed that tacit knowledge does appear in Nordea APS in numerous ways. Some of this knowledge will inevitably stay tacit and not be transferred, but a significant part of it can be transferred as long as the atmosphere for learning is kept favorable. Several suggestions were made to enhance the transferring process. The key methods in transferring the knowledge include, for example, work circulation and the maintenance of a learning-oriented mentoring culture....
The purpose of this thesis was to establish the existence of tacit knowledge in a centralized department at Nordea Bank Ltd, and to give the department in question some suggestions regarding how this knowledge could be transferred to the next generation of employees. In the future the significance of tacit knowledge will grow ever greater, as the post-war generation begins retirement from work places all around Finland. In the worst case scenario much valuable know-how will be lost with these retiring employees. Tacit knowledge means non-verbal knowledge, which is accumulated over time through practical experiences in working life. The frame of reference of this thesis consists of four parts. The parts are the following: organizational learning, tacit knowledge, mentoring and Nordea account product services. The research was conducted as a qualitative case-study. The research methods used in this research were a series of themed interviews and participatory observations. Six employees of Nordea APS were interviewed during the spring of 2011. The interviews lasted roughly twenty minutes each. The student himself works as an employee at Nordea APS, and he has therefore accumulated a great deal of information regarding Nordea and its policies. As a conclusion it was observed that tacit knowledge does appear in Nordea APS in numerous ways. Some of this knowledge will inevitably stay tacit and not be transferred, but a significant part of it can be transferred as long as the atmosphere for learning is kept favorable. Several suggestions were made to enhance the transferring process. The key methods in transferring the knowledge include, for example, work circulation and the maintenance of a learning-oriented mentoring culture....
Markkinointiviestintään integroidun sisäisen viestinnän kehittäminen - Case Funky Lady Oy
(Laurea-ammattikorkeakoulu, 2011)
Sisäisen viestinnän merkitys yrityksille on suuri, ja vain onnistuneella sisäisellä viestinnällä voidaan varmistaa ulkoisen viestinnän onnistuminen. Sisäinen viestintä luo työpaikoille yhteisöllisyyttä ja motivoi, sen avulla saatetaan henkilöstö...
to be arranged on an ad hoc basis, with people informing each other when or if they feel like it. The most important recommendation presented in this thesis is a communications calendar. This calendar lists trainings, marketing activities and other important...
to be arranged on an ad hoc basis, with people informing each other when or if they feel like it. The most important recommendation presented in this thesis is a communications calendar. This calendar lists trainings, marketing activities and other important...
Tapahtumamarkkinointi yrityksen sisäisessä markkinoinnissa : Case: Louder Oy, tapahtuman tuottaminen Hewlett Packardille
(Laurea-ammattikorkeakoulu, 2011)
Tämä opinnäytetyö on toimintakeskeinen opinnäytetyö, jossa tarkastelen ja kuvaan tapahtumamarkkinointia yrityksiin kohdennetun tapahtumamarkkinoinnin valossa. Työ tehtiin tapahtumanjärjestämisen hankkeena, joka suoritettiin Louder Oy...
Event marketing as a part of company´s internal marketing Case: Louder Oy, event producing to Hewlett Packard This scholarly thesis is a practice based thesis where I observe and describe event marketing in the light of targeting event marketing for companies. The thesis was carried out as an event marketing project ordered by Louder Oy. The purpose of the project was to produce a private party for Hewlett Packard´s internal marketing. Project was executed between 3 January and 2 February 2011. The purpose of the practice based thesis was to make an information package on business event. The goal was to present and to bring out event marketing factors which make companies´ internal marketing procedures efficient and suitable. I also try to illustrate the facts in the creation of successful internal marketing. Functional descriptions supported by theory also give information on how to arrange an event for purposes other than supporting and building internal marketing. Base of observation was both source literature, data collected from working life environment and reflection of my own actions. It was not appropriate to handle theory only in one section. That is why the theory is discussed together with the functional description throughout the work. The objectives in this thesis where achieved quite well. The result was comprehensive information material on how to organize an event. I found several factors through both theory and activities which make internal marketing more effective. The thesis describes step by step elements and processes of event marketing which build internal marketing in companies....
Event marketing as a part of company´s internal marketing Case: Louder Oy, event producing to Hewlett Packard This scholarly thesis is a practice based thesis where I observe and describe event marketing in the light of targeting event marketing for companies. The thesis was carried out as an event marketing project ordered by Louder Oy. The purpose of the project was to produce a private party for Hewlett Packard´s internal marketing. Project was executed between 3 January and 2 February 2011. The purpose of the practice based thesis was to make an information package on business event. The goal was to present and to bring out event marketing factors which make companies´ internal marketing procedures efficient and suitable. I also try to illustrate the facts in the creation of successful internal marketing. Functional descriptions supported by theory also give information on how to arrange an event for purposes other than supporting and building internal marketing. Base of observation was both source literature, data collected from working life environment and reflection of my own actions. It was not appropriate to handle theory only in one section. That is why the theory is discussed together with the functional description throughout the work. The objectives in this thesis where achieved quite well. The result was comprehensive information material on how to organize an event. I found several factors through both theory and activities which make internal marketing more effective. The thesis describes step by step elements and processes of event marketing which build internal marketing in companies....
Tapahtumamarkkinoinnin kehittäminen Case: We Love Helsinki Tanssit
(Laurea-ammattikorkeakoulu, 2011)
Opinnäytetyön toimeksiantaja We Love Helsinki on helsinkiläisen Timo Santalan johtama tapahtumajärjestäjä ja verkkoyhteisö. We Love Helsinki järjestää yleisötapahtumia nimellä We Love Helsinki Tanssit, joissa musiikkina ...
Venäjän markkinat ja viranomaiskäytänteet suomalaisen vientiyrityksen näkökulmasta
(Laurea-ammattikorkeakoulu, 2011)
yrittäjät perustavat Venäjälle tytäryhtiön. Opinnäytetyö antaa ohjeita ensimmäisen yrityksen perustamiseen Venäjällä. Venäjä on sekä alueellisesti että toiminnallisesti monimuotoinen ja vaikka tietoja käytänteistä sekä rekisteröimisestä löytyy paljon eri...
The Russian market and regulatory practices in the perspective of Finnish export company The purpose of this study was to address the situation in the Russian market, regulatory practices, as well as the documentation necessary to get a company registered in Russia. Although Russia is Finland’s neighbor, the business world is very different in Finland and Russia. Finland complies with the EU imposed bylaw of foreign trade while Russia with the Russian Federation concerning foreign law. The Russian market is considered as a potentially beneficial opportunity. More Finnish entre-preneurs set up a subsidiary in Russia. The thesis gives more guidance on the establishment of an enterprise in Russia. Russia is regionally and functionally diversified, and even though it is possible to find information on practices and the registration on the Internet and in books, the thesis contains information that is collected from all of the most reliable data. The largest source of assistance in finding information for this thesis has been the Finnish-Russian Chamber of Commerce. Finnish-Russian Chamber of Commerce has information (on both Finnish and Russian language) about services, memberships, events, and business links....
The Russian market and regulatory practices in the perspective of Finnish export company The purpose of this study was to address the situation in the Russian market, regulatory practices, as well as the documentation necessary to get a company registered in Russia. Although Russia is Finland’s neighbor, the business world is very different in Finland and Russia. Finland complies with the EU imposed bylaw of foreign trade while Russia with the Russian Federation concerning foreign law. The Russian market is considered as a potentially beneficial opportunity. More Finnish entre-preneurs set up a subsidiary in Russia. The thesis gives more guidance on the establishment of an enterprise in Russia. Russia is regionally and functionally diversified, and even though it is possible to find information on practices and the registration on the Internet and in books, the thesis contains information that is collected from all of the most reliable data. The largest source of assistance in finding information for this thesis has been the Finnish-Russian Chamber of Commerce. Finnish-Russian Chamber of Commerce has information (on both Finnish and Russian language) about services, memberships, events, and business links....









