Haku
Viitteet 4441-4450 / 5020
Alaisten odotukset uudelle johtajuudelle : Case: Riihenmäen koulu
(Laurea-ammattikorkeakoulu, 2011)
Tämä opinnäytetyö tutkii Mäntsälän Riihenmäen koulun opettajien odotuksia uudelle johtajuudelle. Riihenmäen koulussa vaihtui rehtori syksyllä 2010 ja uuden rehtorin haasteena on jatkaa koulun menestyksekästä toimintaa ja kehittää sekä koulua että...
The expectations of employees towards new leadership Case: Riihenmäki School The aim of this Bachelor´s thesis was to study the expectations of the teachers towards new leadership at Riihenmäki School of Mäntsälä. The principal of Riihenmäki School changed in the autumn of 2010 and the new headmistress´ challenge is to continue the successful operation of the school and to develop both the school and the work community even better. The term leadership used in this study because the school management type is distributed leadership. Thus leadership is not only the property of the headmistress itself but it belongs to everybody in the work community. The leadership at school can be seen as leadership on everybody. The purpose of the study was to provide the supervisor with tools for her superior work and is able to develop as a supervisor. With the help of research results, the manager is able to develop the school and the work community according to the wishes of the employees. The theoretical section of the thesis defines the terms that were essential for the survey. The focus was on leadership which was considered both from the general point of view and from the viewpoint of the school. In addition, the roles of the supervisor and employees were considered. The section of leadership covered the dimensions of the management, superior work, properties and roles of the superior and superior rising from inside the organisation. In the theory of the school leadership it was examined what it means and what kind of special features are connected to it. The survey was carried out as a qualitative study. Data of the study was assembled by using a theme interview. In November and beginning of December of 2010 six teachers of Riihenmäki School were interviewed. The research was analysed by themes. The answers were analysed by comparing them with others, by searching them for congruities and recurrences. Also the significance of the special cases was thought about. The results of the study showed that the new leadership of Riihenmäki School was expected continuity of the former good leadership, assertiveness, flexibility and innovativeness. The employees´ expectations towards the superiors included competence and professional skill, ability to make decisions, open and clear communication, presence at school and visibility, to take care of the employees, capability and willingness to listen to the employees, to take over the entire operations of the school as a whole, to develop a strategy working and a project work at school and to maintain interaction and good atmosphere in the work community....
The expectations of employees towards new leadership Case: Riihenmäki School The aim of this Bachelor´s thesis was to study the expectations of the teachers towards new leadership at Riihenmäki School of Mäntsälä. The principal of Riihenmäki School changed in the autumn of 2010 and the new headmistress´ challenge is to continue the successful operation of the school and to develop both the school and the work community even better. The term leadership used in this study because the school management type is distributed leadership. Thus leadership is not only the property of the headmistress itself but it belongs to everybody in the work community. The leadership at school can be seen as leadership on everybody. The purpose of the study was to provide the supervisor with tools for her superior work and is able to develop as a supervisor. With the help of research results, the manager is able to develop the school and the work community according to the wishes of the employees. The theoretical section of the thesis defines the terms that were essential for the survey. The focus was on leadership which was considered both from the general point of view and from the viewpoint of the school. In addition, the roles of the supervisor and employees were considered. The section of leadership covered the dimensions of the management, superior work, properties and roles of the superior and superior rising from inside the organisation. In the theory of the school leadership it was examined what it means and what kind of special features are connected to it. The survey was carried out as a qualitative study. Data of the study was assembled by using a theme interview. In November and beginning of December of 2010 six teachers of Riihenmäki School were interviewed. The research was analysed by themes. The answers were analysed by comparing them with others, by searching them for congruities and recurrences. Also the significance of the special cases was thought about. The results of the study showed that the new leadership of Riihenmäki School was expected continuity of the former good leadership, assertiveness, flexibility and innovativeness. The employees´ expectations towards the superiors included competence and professional skill, ability to make decisions, open and clear communication, presence at school and visibility, to take care of the employees, capability and willingness to listen to the employees, to take over the entire operations of the school as a whole, to develop a strategy working and a project work at school and to maintain interaction and good atmosphere in the work community....
Verohallinnon sähköiset palvelut henkilöyhtiöiden näkökulmasta
(Laurea-ammattikorkeakoulu, 2011)
teemahaastatteluista. Teoriaosuudessa käsitellään Verohallinnon olemassa olevia sähköisiä palveluita ja niissä tapahtuvia muutoksia. Teemahaastattelut koostuvat kahden yrittäjän asioinneista Verohallinnon kanssa. Opinnäytetyö toteutettiin kvalitatiivisena tutkimuksena...
Electronic Services of Tax Administration from the Perspective of Partnership Companies The purpose of this thesis is to examine the electronic services of the Tax Administration from the perspective of partnership companies and how these companies could benefit from them. The Tax Administration is constantly evolving their services towards a more electronic interchange with their customers. Partnership companies are already using a number of Tax Administration’s electronic services. However, some of the services are still mostly in paper form. This thesis aims to examine those services and how the operators using them could make better use of them. The thesis is formed of two sections. The first section consists of the theoretical analysis and discussions of the existing electronic services of the Tax Administration, as well as the changes in them over the past decade. The second section concentrates on the interviews of two entrepreneurs, highlighting their opinions and experiences. One of the entrepreneurs is a piano tuner whilst the other rents summer cabins. This study was implemented as a qualitative research. The results of the thesis reveal that partnership companies are already using the existing electronic services of the Tax Administration, but some improvements are always needed. At the beginning of 2010 the Tax Administration applied the new Tax Account which to some of the users was a big challenge. Overall, as the services are transformed into the electronic form rather than the paper alternative, some of the older entrepreneurs find these reforms a major challenge. As a conclusion, the electrification of the Tax Administration’s services brings some relief to the companies and their administrative tasks. With paper forms, the efficiency with the statutory notices was rather slow and time consuming. Now, the electronic forms can easily be used, as well as sent electronically, which is noticeably time saving. The most valuable electronic services of the Tax Administration are the Tax Account, Palkka.fi –internet site and Katso ID, which is a new identification system for companies dealing with Governmental electronic services....
Electronic Services of Tax Administration from the Perspective of Partnership Companies The purpose of this thesis is to examine the electronic services of the Tax Administration from the perspective of partnership companies and how these companies could benefit from them. The Tax Administration is constantly evolving their services towards a more electronic interchange with their customers. Partnership companies are already using a number of Tax Administration’s electronic services. However, some of the services are still mostly in paper form. This thesis aims to examine those services and how the operators using them could make better use of them. The thesis is formed of two sections. The first section consists of the theoretical analysis and discussions of the existing electronic services of the Tax Administration, as well as the changes in them over the past decade. The second section concentrates on the interviews of two entrepreneurs, highlighting their opinions and experiences. One of the entrepreneurs is a piano tuner whilst the other rents summer cabins. This study was implemented as a qualitative research. The results of the thesis reveal that partnership companies are already using the existing electronic services of the Tax Administration, but some improvements are always needed. At the beginning of 2010 the Tax Administration applied the new Tax Account which to some of the users was a big challenge. Overall, as the services are transformed into the electronic form rather than the paper alternative, some of the older entrepreneurs find these reforms a major challenge. As a conclusion, the electrification of the Tax Administration’s services brings some relief to the companies and their administrative tasks. With paper forms, the efficiency with the statutory notices was rather slow and time consuming. Now, the electronic forms can easily be used, as well as sent electronically, which is noticeably time saving. The most valuable electronic services of the Tax Administration are the Tax Account, Palkka.fi –internet site and Katso ID, which is a new identification system for companies dealing with Governmental electronic services....
Asiakastyytyväisyys ja pankkien palvelut yrityksille. Case: X-seudun Sampo Pankki.
(Laurea-ammattikorkeakoulu, 2011)
Tämä opinnäytetyö tarkastelee pankkimaailman asiakaslähtöistä toimintatapaa, palvelujen laatua sekä asiakastyytyväisyyden muodostumista etenkin pankin yritysasiakkaiden kannalta.
Opinnäytetyö jakaantuu teoreettiseen ja ...
Kulttuurienvälisen sisäisen viestinnän kehittäminen - Tapaus: Siivous Oy
(Laurea-ammattikorkeakoulu, 2011)
Työmarkkinajärjestöjen selkeä ja yhteinen kanta on, että Suomen väestön nopean vanhenemisen myötä ja uusien työvoimaan siirtyvien ikäluokkien pienentyessä maahanmuuttajia tarvitaan täydentämään suomalaista työvoimaa. Työympäristöt tulevat...
Due to the ageing population and the decreasing size of employment cohorts, labour organizations have clearly stated that immigrants are needed to complement the Finnish workforce. Work environments are becoming multicultural particularly in the teaching and service sectors. A workplace where the diversity of individuals is seen as a resource and an enabler of objectives can be obtained through diversity management. This thesis was conducted on the behalf of Cleaning Ltd and the objective of the research is to support Cleaning Ltd to develop its diversity management. The focus was placed on internal communication because management is said to be largely communication. The theoretical framework of the research deals with internal communication and intercultural communication. The framework defines why internal communication is important, how it should be planned and how it can be developed. The intercultural section determines culture and the associated underlying factors of culture that have an effect on communication. The study was conducted using qualitative research methods. The objective was to determine how Cleaning Ltd's internal inter-cultural communication could be developed further, and should the possible cultural differences among the personnel be taken into account when planning the new procedures. The study shows that Cleaning Ltd has to concentrate on accelerating the company's internal information flow, invest in the orientation process, clarify the roles of managers and increase the use of written documentation. Based on the results of the study, the differences in cultural values among the personnel should be taken into account when planning the internal communications strategy and implementing the proposed new methods: a staff manual, orientation meeting and intranet. Further research in this area could include the monitoring and measuring of the usefulness of the proposed policies and their impact on well-being, the orientation process, turnover, customer satisfaction and billing errors....
Due to the ageing population and the decreasing size of employment cohorts, labour organizations have clearly stated that immigrants are needed to complement the Finnish workforce. Work environments are becoming multicultural particularly in the teaching and service sectors. A workplace where the diversity of individuals is seen as a resource and an enabler of objectives can be obtained through diversity management. This thesis was conducted on the behalf of Cleaning Ltd and the objective of the research is to support Cleaning Ltd to develop its diversity management. The focus was placed on internal communication because management is said to be largely communication. The theoretical framework of the research deals with internal communication and intercultural communication. The framework defines why internal communication is important, how it should be planned and how it can be developed. The intercultural section determines culture and the associated underlying factors of culture that have an effect on communication. The study was conducted using qualitative research methods. The objective was to determine how Cleaning Ltd's internal inter-cultural communication could be developed further, and should the possible cultural differences among the personnel be taken into account when planning the new procedures. The study shows that Cleaning Ltd has to concentrate on accelerating the company's internal information flow, invest in the orientation process, clarify the roles of managers and increase the use of written documentation. Based on the results of the study, the differences in cultural values among the personnel should be taken into account when planning the internal communications strategy and implementing the proposed new methods: a staff manual, orientation meeting and intranet. Further research in this area could include the monitoring and measuring of the usefulness of the proposed policies and their impact on well-being, the orientation process, turnover, customer satisfaction and billing errors....
Asiakkaiden tarpeet maaenergiajärjestelmän tuotteistamisen pohjaksi
(Laurea-ammattikorkeakoulu, 2011)
Opinnäytetyön toimeksiantajana oli Insinööritoimisto Trilogon Oy. Trilogon on LVI-alan insi-nööritoimisto. Vuodesta 1999 Trilogon on suunnitellut muutamiin kohteisiin jäähdytys- ja lämmitysjärjestelmän, joka käyttää uudella tavalla hyväkseen...
This thesis has been commissioned by Trilogon Oy, an engineering bureau specialising in heating, plumbing and air conditioning (HVAC). From 1999 the company has been developing a cooling and heating system for buildings which uses geothermal energy in a new way. The purpose of this thesis was to investigate whether potential customers would have a need for this kind of product in order to help Trilogon decide on the feasibility of continuing product development of their geothermal energy system. With this objective the first steps consisted of gathering relevant literature on the subject under study. Trilogon is a typical consultancy services company and the geothermal energy system is a typical consultancy service. In the theoretical section of this thesis, the special features of consultancy services and their product development are examined. According to Lehtinen and Niinimäki the development and marketing of consultancy services have often been neglected, or there has not been a need for or knowledge of proper marketing and product development. Product development is based on customer needs so a company should first decide what kinds of services are meaningful to produce. For the empirical section of this thesis a survey was conducted to identify the needs of customers concerning cooling and heating systems. The research was conducted as a qualitative survey at the FinnBuild 2010 trade fair. The purpose of the survey was to identify the needs and priorities of potential customers for cooling and heating systems in their apartments. Cross tabulation was used for the analysis of the material gathered. From the research information was obtained about the important criteria for customers when choosing heating and cooling systems and their needs for cooling in their apartments. From the results it can be seen that potential customers would value a product like Trilogon’s geothermal energy system. But the need for cooling, and therefore for the whole product, within the most suitable customer group, is not very strong....
This thesis has been commissioned by Trilogon Oy, an engineering bureau specialising in heating, plumbing and air conditioning (HVAC). From 1999 the company has been developing a cooling and heating system for buildings which uses geothermal energy in a new way. The purpose of this thesis was to investigate whether potential customers would have a need for this kind of product in order to help Trilogon decide on the feasibility of continuing product development of their geothermal energy system. With this objective the first steps consisted of gathering relevant literature on the subject under study. Trilogon is a typical consultancy services company and the geothermal energy system is a typical consultancy service. In the theoretical section of this thesis, the special features of consultancy services and their product development are examined. According to Lehtinen and Niinimäki the development and marketing of consultancy services have often been neglected, or there has not been a need for or knowledge of proper marketing and product development. Product development is based on customer needs so a company should first decide what kinds of services are meaningful to produce. For the empirical section of this thesis a survey was conducted to identify the needs of customers concerning cooling and heating systems. The research was conducted as a qualitative survey at the FinnBuild 2010 trade fair. The purpose of the survey was to identify the needs and priorities of potential customers for cooling and heating systems in their apartments. Cross tabulation was used for the analysis of the material gathered. From the research information was obtained about the important criteria for customers when choosing heating and cooling systems and their needs for cooling in their apartments. From the results it can be seen that potential customers would value a product like Trilogon’s geothermal energy system. But the need for cooling, and therefore for the whole product, within the most suitable customer group, is not very strong....
Lentohuolinta: pelkkä ulkoistettu ulkomaan-kuljetus vai lisäarvoa tuottava palvelu?
(Laurea-ammattikorkeakoulu, 2011)
Tämä työ käsittelee huolinnan ja erityisesti lentohuolinnan palveluaspektin ja lisäarvon selvi-tystä. Tutkimuksen toimeksiantajana toimi Hub logistics, jonka palvelutarjontaan kuuluu muun muassa materiaali-, tieto- ja ...
Suoramarkkinointi sosiaalisessa mediassa
(Laurea-ammattikorkeakoulu, 2011)
Digitalisoitumisen ja median monipuolistumisen myötä markkinoinnin keinovalikoima on kasvanut viimeisten kymmenien vuosien aikana. Yksi uusimmista buumin lailla esille nousseista medioista on sosiaalinen media, joka tarjoaa uudentyyppisen alustan suoramarkkinoinnille. Viimeistään tässä vaiheessa yritysten tulisi hyödyntää kasvavaa Internetin käyttöä sekä sitä kuluttajien liikennettä, jota sosiaalisissa medioissa syntyy. Sosiaalinen media mahdollistaa kattavampia vuorovaikutusmahdollisuuksia ja avoimempaa keskustelua asiakkaiden kanssa. Tämä korostaa kuluttajien tärkeyttä suoramarkkinointivälineenä ja muuttaa sitä tapaa, miten yritykset harjoittavat suoramarkkinointia.
Opinnäytetyön tavoitteena on selvittää toimeksiantajalle sosiaalisen median käyttömahdollisuuksia suoramarkkinoinnissa. Teoreettisessa viitekehyksessä käsitellään suoramarkkinointia sekä markkinoinnin muutoksen taustalla vaikuttavia tekijöitä, kuten sosiaalista mediaa. Opinnäytetyö on tehty toimeksiantajalle, joka toimii kosmetiikan suoramyyntialalla. Yritys käyttää paljon perinteisiä suoramarkkinoinnin kanavia ja on sosiaalisten medioiden kasvavan käytön myötä kiinnostunut suoramarkkinoinnin mahdollisuuksista niissä. Tutkimuksen tarkoituksena on selvittää, miten ja mitä sosiaalisen median palveluita toimeksiantajan tulisi hyödyntää suoramarkkinoinnissaan. Tutkimus suoritettiin kvantitatiivista tutkimusmenetelmää käyttäen.
Tutkimuksen perusteella saatiin selville, mitä sosiaalisen median palveluita toimeksiantajan tulisi käyttää saavuttaakseen kohderyhmänsä. Keskeisenä johtopäätöksenä voidaan todeta, että kohderyhmä käyttää Facebookia pääasiallisena sosiaalisen median palvelunaan. Saavuttaakseen etenkin näkyvyyttä ja vaikuttaakseen kohderyhmän mielikuviin, tulee toimeksiantajan hyödyntää Facebookia suoramarkkinoinnissaan ja samalla seurata kohderyhmän sosiaalisen median käytön kehitystä.
Teoriaosuuden sekä tutkimusten tulosten perusteella opinnäytetyössä on esitetty erilaisia keinoja, miten Facebookia voidaan hyödyntää suoramarkkinoinnissa. Jatkotutkimuksen aiheet ovat syntyneet tässä työssä ilmenneistä asioista, jotka ovat yrityksen sosiaalisen median strategian kannalta oleellisia. Jatkotutkimuksen aiheet liittyvät sekä yrityksen että yrityksessä toimivien suoramyyjien sosiaalisessa mediassa markkinoinnin seuraamiseen ja mittaamiseen sekä yrityksen sosiaalisen median strategian selventämiseen....
for direct marketing than ever before and changes the way companies should perform direct marketing in social media. The purpose of this thesis is to analyse direct marketing and social media and their compatibility. The theoretical background...
for direct marketing than ever before and changes the way companies should perform direct marketing in social media. The purpose of this thesis is to analyse direct marketing and social media and their compatibility. The theoretical background...
Mielikuvatutkimus Case Glitter Oy
(Laurea-ammattikorkeakoulu, 2011)
Tämän opinnäytetyön aiheena oli saada selville, minkälaisia mielikuvia ihmiset liittävät Glitteriin sen palvelusta, tuotteista ja myymälöistä, sekä miten Glitter asemoituu sen kilpailijoiden keskuudessa. Tavoitteena oli mielikuvien kartoituksen...
Study of Images Case Glitter Ltd. This Bachelor’s study examines the images that people attach to Glitter about its service, stores and products. It also examines what Glitter’s position is compared to competitors. The goal of the study was to find out what Glitter’s image is and whether it is similar to compa-nies’ profile. The theoretical section discusses what images are, of what they consist, theory of terms schema as well as perception and positioning. In addition the thesis contains history of jewel-ry and what it is nowadays. The study was based on a quantitative method. It was executed with a questionnaire. The questionnaire was sent through Facebook and e-mail. The goal was to reach women of all ages from all over Finland who have visited Glitter. The questionnaire was made with Google docs and also analyzed with the help of the program. The results showed that Glitter arouses lots of good images. The image of the service was excellent and people were also satisfied with the appearance of the stores and how the products were placed. Products were trendy, youthful and wanted. Things that people were not so pleased with were how they can find products, product quality, price and distinctiveness. The results also indicate that Glitter’s image is almost similar to the company’s profile. Compared to competitors Glitter stood out and positioned well. Some propositions were made how Glitter could market itself better, how it could improve the easiness to find products, in which matters should they pay more attention and how it could impact these images in the future....
Study of Images Case Glitter Ltd. This Bachelor’s study examines the images that people attach to Glitter about its service, stores and products. It also examines what Glitter’s position is compared to competitors. The goal of the study was to find out what Glitter’s image is and whether it is similar to compa-nies’ profile. The theoretical section discusses what images are, of what they consist, theory of terms schema as well as perception and positioning. In addition the thesis contains history of jewel-ry and what it is nowadays. The study was based on a quantitative method. It was executed with a questionnaire. The questionnaire was sent through Facebook and e-mail. The goal was to reach women of all ages from all over Finland who have visited Glitter. The questionnaire was made with Google docs and also analyzed with the help of the program. The results showed that Glitter arouses lots of good images. The image of the service was excellent and people were also satisfied with the appearance of the stores and how the products were placed. Products were trendy, youthful and wanted. Things that people were not so pleased with were how they can find products, product quality, price and distinctiveness. The results also indicate that Glitter’s image is almost similar to the company’s profile. Compared to competitors Glitter stood out and positioned well. Some propositions were made how Glitter could market itself better, how it could improve the easiness to find products, in which matters should they pay more attention and how it could impact these images in the future....
Miten maksuaika vaikuttaa yrityksen kannattavuuteen, maksuvalmiuteen ja kassavirtoihin?
(Laurea-ammattikorkeakoulu, 2011)
Henkilöstönvuokrausala on toipumassa vuonna 2008 alkaneesta talouden taantumasta. Koko-naisuutena toimiala kasvaa mutta yritysten vaihtuvuus alalla on myös suurta. Toimiala työllistää noin yhden prosentin kokonaistyövoimasta ...
Työmotivaatio Yrityksessä X
(Laurea-ammattikorkeakoulu, 2011)
Tämän opinnäytetyön tavoitteena oli tutkia, mitkä tekijät motivoivat Yritys X:n työntekijöitä heidän työssään ja kuinka motivoituneita he työssään ovat. Tutkimuksessa selvitettiin kohdeyrityksen työtekijöiden motivaation nykytaso. Opinnäytetyön...
Work Motivation in Company X The purpose of this thesis was to do research on the factors that have motivated the employees of Company X and how motivated they are in their work. The meaning of this research was to find out the current level of work motivation. Motivation and work motivation are examined in the theoretical context. The objective was to get answers for the research problems through four factors which are content of the work, work atmosphere, leadership and rewarding. The target group of this thesis was the employees of two different departments in Company X. The research method was quantitative and the data was collected through a questionnaire. The questionnaire was made by E-lomake –software and the employees were able to fill it in via the Internet. 26 employees answered to the questionnaire and the response rate was 65 %. According to the results of this thesis the employees are motivated to their jobs in Company X. The content of the work was meaningful and the employees felt successful in their work. Work atmosphere was good and open and the employees got along well with each other. According to this thesis the employees regard their supervisor as encouraging and good in leadership skills. Most of the respondents were also satisfied with the salary and knew the principles of compensation in their work. The employees do not feel that work is challenging in Company X. In addition, there should be room for improvement in we-spirit. The majority of the employees were also dissatisfied with the company's rewarding practices....
Work Motivation in Company X The purpose of this thesis was to do research on the factors that have motivated the employees of Company X and how motivated they are in their work. The meaning of this research was to find out the current level of work motivation. Motivation and work motivation are examined in the theoretical context. The objective was to get answers for the research problems through four factors which are content of the work, work atmosphere, leadership and rewarding. The target group of this thesis was the employees of two different departments in Company X. The research method was quantitative and the data was collected through a questionnaire. The questionnaire was made by E-lomake –software and the employees were able to fill it in via the Internet. 26 employees answered to the questionnaire and the response rate was 65 %. According to the results of this thesis the employees are motivated to their jobs in Company X. The content of the work was meaningful and the employees felt successful in their work. Work atmosphere was good and open and the employees got along well with each other. According to this thesis the employees regard their supervisor as encouraging and good in leadership skills. Most of the respondents were also satisfied with the salary and knew the principles of compensation in their work. The employees do not feel that work is challenging in Company X. In addition, there should be room for improvement in we-spirit. The majority of the employees were also dissatisfied with the company's rewarding practices....









