Haku
Viitteet 4581-4590 / 5020
Työmotivaatio eri ikäryhmissä Keski-Uudenmaan Osuuspankissa
(Laurea-ammattikorkeakoulu, 2010)
Tämän opinnäytetyön tarkoituksena oli tutkia Keski-Uudenmaan Osuuspankin Hyvinkään ja Järvenpään konttorien henkilökunnan työmotivaatiota: miten motivoituneita toimihenkilöt ovat, mitkä tekijät motivoivat heitä työssään ja vaikuttaako ikä...
Work motivation in different agegroups Case: Keski-Uudenmaan Osuuspankki The primary objective of this thesis was to examine work motivation in Keski-Uudenmaan Osuuspankki. How motivated the employees are and what factors motivate them in their work. The theoretical section is based in motivation and work motivation theories. With these theories we will get answers to our research problem. The study was oriented to employees of Keski-Uudenmaan Osuuspankki. Quantitative methods were used to carry out the study. The mail survey was sent to personnel of Hyvinkää and Järvenpää branch on September 2009. The questionnaire was filled in by 47 employees. It consisted of 21 questions that were based in motivation theories. The research material was analyzed by SPSS and Excel programmes. After the mail survey I carried through interviews in Järvenpää that consisted 5 people. The questions to the interview were based on the mail survey and its answers. The results show, that the employees of Keski-Uudenmaan Osuuspankki feel that they have succeeded in their work and can affect on their work and tasks and can develop in it. They get enough information about their success and feel that the bonuses that they get spur them in their work and at the same time the bonuses commit them to their company’s goals. Motivative things were colleagues, perks, succeeding and good customer relations. According to the results, age wasn`t an active factor in work motivation. Most of the employees are unsatisfied with their present salary and a few think they have too much work to do. A Few of the employees are unsatisfied on their work. The items that lower motivation were recession, similarities in a work day and changes. Key words: Motivation, work motivation ...
Work motivation in different agegroups Case: Keski-Uudenmaan Osuuspankki The primary objective of this thesis was to examine work motivation in Keski-Uudenmaan Osuuspankki. How motivated the employees are and what factors motivate them in their work. The theoretical section is based in motivation and work motivation theories. With these theories we will get answers to our research problem. The study was oriented to employees of Keski-Uudenmaan Osuuspankki. Quantitative methods were used to carry out the study. The mail survey was sent to personnel of Hyvinkää and Järvenpää branch on September 2009. The questionnaire was filled in by 47 employees. It consisted of 21 questions that were based in motivation theories. The research material was analyzed by SPSS and Excel programmes. After the mail survey I carried through interviews in Järvenpää that consisted 5 people. The questions to the interview were based on the mail survey and its answers. The results show, that the employees of Keski-Uudenmaan Osuuspankki feel that they have succeeded in their work and can affect on their work and tasks and can develop in it. They get enough information about their success and feel that the bonuses that they get spur them in their work and at the same time the bonuses commit them to their company’s goals. Motivative things were colleagues, perks, succeeding and good customer relations. According to the results, age wasn`t an active factor in work motivation. Most of the employees are unsatisfied with their present salary and a few think they have too much work to do. A Few of the employees are unsatisfied on their work. The items that lower motivation were recession, similarities in a work day and changes. Key words: Motivation, work motivation ...
Nuuksion kansallispuiston luontokeskuksen sähköisten palveluiden kysyntä
(Laurea-ammattikorkeakoulu, 2010)
Nuuksion kansallispuiston palvelurakenteeseen tulee lisäyksenä vuonna 2012 valmistuvaksi suunniteltu luontokeskus. Tutkimus on osa Löydä Nuuksio –hanketta, jolla on tarkoitus edistää Nuuksion palvelurakennetta uusimalla opasteita ja kehittämällä...
The demand for electrical services in Nuuksio national park’s visitor centre In 2012, a new visitor centre is designed to be completed in Nuuksio National Park. This research is a part of the ”Find Nuuksio” project, which aims to improve Nuuksios’ service structure by renewing signposts and developing electrical services related to the new visitor centre. In this research the purpose was to give information about the demand for different electrical services in the future visitor centre. Respondents were divided into three different respondent groups, whose different features were studied and compared separately and between groups. The groups were other Finns (N=98), local tenants (N=41) and foreigners (N=41). The objective was to reveal possible different matters of interest in different respondent groups. This knowledge works in support of the designing of the electrical services. Some of the services already exist, some are currently used in other national parks and some are only under development. The study was conducted as a quantitative research with questionnaire. The time frame of the inquiry was from June to August in 2010 and it was conducted together with the Nuuksio signposts questionnaire. With a shared Research Form the overall sample size was 180 respondents. The respondents were selected randomly from amongst the visitors in Nuuksio or adjacent areas. Replies were examined claim by claim after which the result frequencies were studied with a correlation matrix. Throughout the material the most interesting services were the basic network services, such as map and sight information service (41.1 %, N=180), information about national parks in Finland (40.8 %, N=179). The less interesting services were the multiple-sense services such as a nature-themed online game (4.4 %, N = 180). Most of the respondents were born in the 1970s and 80s and the least were born in the 90s. This fact can have some influence on the actual results. Most of the respondents were also either employees or senior clerical workers. From the reserve services the most popular was reserving equipment (25.6 %, N=176). People in the foreigner groups were the ones who were the most interested in this service. A printable map was the top-rated service in the whole questionnaire (65.5 %, N=180), but only a little under a third of respondents knew that such a service already exists. Also a downloadable mobile map was interesting (24.3 %, N=177)....
The demand for electrical services in Nuuksio national park’s visitor centre In 2012, a new visitor centre is designed to be completed in Nuuksio National Park. This research is a part of the ”Find Nuuksio” project, which aims to improve Nuuksios’ service structure by renewing signposts and developing electrical services related to the new visitor centre. In this research the purpose was to give information about the demand for different electrical services in the future visitor centre. Respondents were divided into three different respondent groups, whose different features were studied and compared separately and between groups. The groups were other Finns (N=98), local tenants (N=41) and foreigners (N=41). The objective was to reveal possible different matters of interest in different respondent groups. This knowledge works in support of the designing of the electrical services. Some of the services already exist, some are currently used in other national parks and some are only under development. The study was conducted as a quantitative research with questionnaire. The time frame of the inquiry was from June to August in 2010 and it was conducted together with the Nuuksio signposts questionnaire. With a shared Research Form the overall sample size was 180 respondents. The respondents were selected randomly from amongst the visitors in Nuuksio or adjacent areas. Replies were examined claim by claim after which the result frequencies were studied with a correlation matrix. Throughout the material the most interesting services were the basic network services, such as map and sight information service (41.1 %, N=180), information about national parks in Finland (40.8 %, N=179). The less interesting services were the multiple-sense services such as a nature-themed online game (4.4 %, N = 180). Most of the respondents were born in the 1970s and 80s and the least were born in the 90s. This fact can have some influence on the actual results. Most of the respondents were also either employees or senior clerical workers. From the reserve services the most popular was reserving equipment (25.6 %, N=176). People in the foreigner groups were the ones who were the most interested in this service. A printable map was the top-rated service in the whole questionnaire (65.5 %, N=180), but only a little under a third of respondents knew that such a service already exists. Also a downloadable mobile map was interesting (24.3 %, N=177)....
Sosiaalinen media - hyödyt ja mahdollisuudet yrityksille
(Laurea-ammattikorkeakoulu, 2010)
Laurea-ammattikorkeakoulu Tiivistelmä
Laurea Hyvinkää
Liiketalouden koulutusohjelma
Takkunen Regina
Sosiaalinen media – hyödyt ja mahdollisuudet yrityksille
Vuosi 2010 Sivumäärä 43
Sosiaalinen media ...
Myyntityöhön perehtymisen käsikirja
(Laurea-ammattikorkeakoulu, 2010)
Opinnäytetyöni käsittelee myyntityöhön perehdyttämistä. Toimin Helsingin OP Pankki Oyj:ssä vakuutusneuvojana ja tein opinnäytetyöni vakuutusneuvojan työn ohella. Valitsin aiheen, koska se oli itselleni ajankohtainen ja löysin työpaikallani kehityskohteen myyntityöhön perehdyttämiseen liittyen.
Myyntityö on erikoisosaamista vaativa, mutta opeteltavissa oleva työ siinä missä mikä tahansa muukin työ. Myyjän on tärkeää oppia tuotteen ominaisuudet ennen työnteon aloittamista. Suorittaakseen työnsä moitteettomasti, on myyjälle tärkeää ymmärtää myyntiprosessia. Jotta uusi myyjä pääsisi mahdollisimman nopeasti vaadittuihin tavoitteisiin, tulee hänet perehdyttää normaalin työhöntuloperehdytyksen lisäksi myös myyntityöhön.
Tämä opinnäytetyö tehtiin projektimuotoisena Helsingin OP Pankki Oyj:n vakuutusneuvojien ja heidän esimiestensä käyttöön. Työn tarkoitus oli saada aikaan yhtenäinen myyntityöhön perehtymisen materiaali uusille vakuutusneuvojille ja heidän esimiehilleen. Tuotekoulutus ja muu työhönottokoulutus on Helsingin OP:n vakuutusneuvojilla jo hyvällä mallilla, mutta myyntityöhön perehdyttäminen kaipasi yhtenäistämistä. Palvelupäälliköillä, jotka hoitavat uusien vakuutusneuvojien rekrytoinnin ja perehdyttämisen, on paljon osaamista. Tämän projektin tavoite oli tuoda se osaaminen yhteen.
Taustatieto materiaalin tekoa varten hankittiin markkinointiviestinnän kirjallisuudesta. Lisäksi haastateltiin palvelupäälliköitä, jotta saatiin käytännönläheisempi näkökulma asiaan. Haas-tatteluissa käytettiin avointa haastattelua, jotta haastatteluissa tulisi ilmi niitä asioita jotka olivat palvelupäälliköiden mielestä relevanteimpia. Käytännön kokemuksen kautta, sekä kirjallisuudesta ja haastatteluista saatuja tietoja hyödyntämällä syntyi Opas myynnin maailmaan.
Opas myynnin maailmaan pitää sisällä keskeisimmän myyntiteorian, mitä vakuutusneuvoja tarvitsee työssään. Siinä on käsitelty puhelinmyyntiä, myyntiprosessia myynnin ympyrän kautta sekä asiakastapaamisen vaiheita. Se on erinomainen apuväline myyntityöhön perehdyttämiseen palvelupäällikölle, sekä itsenäiseen opiskeluun uudelle vakuutusneuvojalle. Kokeneempikin vakuutusneuvoja voi palata oppaaseen, jos myynnin teoria unohtuu.
Opas myynnin maailmaan täyttää projektille asetetut tavoitteet. Rajaus on onnistunut ja kaikki tieto, mitä oppaaseen haluttiin, on siellä. Se on kuitenkin riittävän lyhyt ja helppolukuinen. Vaikka opas myynnin maailmaan piti sisällään kaiken keskeisen tiedon mitä myyntityöhön perehdyttämisessä tarvitaan, se ei kuitenkaan pitänyt sisällään kaikkea materiaalia, jota palvelupäälliköt käyttävät myyntityöhön perehdyttämisessä. Tällöin on vaarana, että palvelupäälliköt eivät käytä sitä myyntityöhön perehdyttämiseen, koska se ei ole yksinään riittävän kattava....
background for this study was gathered from marketing literature. In addition the service managers at Helsingin OP were interviewed to gain depth on insurance sales. The in-terviews were open-ended) so that issues most relevant to the subject would stand out...
background for this study was gathered from marketing literature. In addition the service managers at Helsingin OP were interviewed to gain depth on insurance sales. The in-terviews were open-ended) so that issues most relevant to the subject would stand out...
Miten sosiaalista mediaa voidaan hyödyntää markkinointiviestinnässä? : CASE: Lastensuojelun Keskusliiton Neuvo-hanke
(Laurea-ammattikorkeakoulu, 2010)
Tämän opinnäytetyön tarkoituksena oli tehdä markkinointiviestintäsuunnitelma Lastensuojelun Keskusliiton Neuvo-hankkeelle. Opinnäytetyö oli projektiluonteinen ja se perustui toimeksiantoon. Työllä pyrittiin lisäämään Neuvo-hankkeen tunnettuutta valtakunnallisesti Internet-markkinoinnin keinoin. Markkinointiviestintäsuunnitelmassa pyrittiin antamaan vinkkejä, miten Neuvo voisi kohdentaa markkinointiaan sosiaaliseen mediaan, jotta hankkeen tunnettuus paranisi ja se saisi enemmän asiakkaita.
Opinnäytetyössä teoria ja sen pohjalta syntyneet käytännön ehdotukset markkinointiviestinnän parantamiseksi kirjoitettiin rakenteellisesti rinnakkain. Parannusehdotuksia tukivat myös vies-tintäkyselystä saadut tulokset. Viestintäkysely laadittiin yhdessä Neuvon työntekijöiden kanssa ja tulokset saatiin kolmesta eri eroryhmästä. Teoria-aineisto kerättiin useista eri lähteistä ja se käsitteli pääasiassa markkinointia, viestintää, markkinointiviestintää ja sosiaalista mediaa. Teoriaosiot tukivat toisiaan ja niiden sanoma pyrittiin yhdistämään selkeiksi parannusehdotuksiksi.
Viestintäkyselystä saadut tulokset vahvistivat teorian antamaa käsitystä Internet-markkinoinnin tärkeydestä. Tulokset osoittivat, että Internet on suurin, tärkein ja ensisijainen kanava, josta noin 40-vuotiaat ihmiset hakevat tietoa Neuvo-hankkeeseen ja yleisesti eroon liittyen, vaikka Neuvo-hankkeen markkinoinnissa ei Internetiin ja sosiaaliseen mediaan ole panostettu resursseja juuri ollenkaan.
Kaikki työssä esitetyt esimerkit, teoria ja viestintäkysely osoittivat kiistatta, että Internet-markkinointi on jo monen vuoden ajan ollut merkittävin yksittäinen markkinointi- ja viestin-täkanava ainakin teollistuneissa maissa kaikissa ikäluokissa kaikkein vanhimpia sukupolvia lukuun ottamatta, ja Internet-markkinoinnin merkitys markkinointi- ja viestintäkanavana kasvaa jatkuvasti. Jo ennakkokäsityksen pohjalta, jota teoria ja viestintäkyselyn tulokset täysin tukivat, voidaan vetää selkeä johtopäätös, jonka mukaan Neuvo-hankkeessa tulisi ehdottomasti panostaa tulevaisuudessa Internet-markkinointiin ottaen sosiaalisessa mediassa markkinointi selkeästi ensisijaiseksi markkinointi- ja markkinointiviestintäkanavaksi. Todettiin, että markkinointiviestin-täkanavina sosiaalisessa mediassa Neuvo voisi käyttää ainakin Facebook-yhteisöpalvelua, blogeja, keskustelupalstoja, YouTube –videopalvelua, Googlen hakukonemarkkinointia, IRC-Galleriaa ja Habbo Hotelia. Havaittiin myös, että markkinointi sosiaalisessa mediassa perustuu kaksisuuntaiseen vuorovaikutukseen asiakkaan ja yrityksen välillä. Tätä vuorovaikutusta hyödyntäen yritykset osallistavat asiakkaitaan esimerkiksi tuotteiden suunnittelu- ja kehitysprosesseihin....
with our marketing communication plan. This Bachelor’s thesis was a project and it was based on an assignment. The aim was to examine the role of social media in marketing communication. The main idea in the marketing communication plan was to give some...
with our marketing communication plan. This Bachelor’s thesis was a project and it was based on an assignment. The aim was to examine the role of social media in marketing communication. The main idea in the marketing communication plan was to give some...
Alkolukolla valvottu ajo-oikeus: Case: Hyvinkään käräjäoikeus
(Laurea-ammattikorkeakoulu, 2010)
ajokielto päättyy ja koetusaika alkaa, kun valvottuun ajo-oikeuteen määrätylle annetaan alkolukkoajokortti. Koetusaika on yhdestä kolmeen vuotta, keston päättää tuomioistuin. Valvottu ajo-oikeus päättyy ehdollisen ajokiellon koetusajan päättymispäivänä...
Conditional right to drive with alcolock : Case: Hyvinkää District Court Alcohol is one of the biggest risk factors in traffic; drunken driver is involved in every fifth road casualty. Consequently the drug use of drivers is tried to reduce in many ways. One of these ways is conditional right to drive a car fitted with an alcohol ignition interlock, alcolock. The law related to alcolock came into operation on 1 July 2008. This was preceded by a three-year alcolock experiment. The aim of the thesis was to make extensive directions about conditional right to drive to the customers and staff of Hyvinkää District Court. Drunken driving or aggravated drunken driving offender may request instead of unconditional driving ban, conditional right to drive with an alcolock, in which he is allowed to drive only a car fitted with an alcolock. Driving ban is imposed conditional when the person has alcolock installed in his/her car. Temporary driving ban will finish and parole will start when alcolock driving licence is given to the person who is imposed to conditional right to drive. Parole is from one to three years, the duration will be decided by the court of justice. Conditional right to drive will finish on the closing day of conditional driving ban’s parole. Granting of conditional right to drive does not affect on the punishment given from drunken driving. Alcolock is an immobilizer, which measures driver’s alcohol content of exhalation breathe and based on that prevents start-up of vehicle if driver is under the influence of alcohol. Alcolock registers all the driver’s blows including the day of giving, time and alcohol content of samples. Alcolock requires blowing occasionally while driving, when failure of blowing or blowing included alcohol turns the vehicle’s signal on. Evasion of alcolock is difficult and prohibited. Drunken driving suspect has to ask for conditional right to drive either from police or court of justice. In order to receive an alcolock driving licence the driver must see a doctor or another health care professional to discuss the use of alcohol and drugs, their health impacts, and opportunities for rehabilitation. The driver must request a certificate of the visit. After installation of alcolock, the vehicle must be taken to inspection before driving licence is issued. Alcolock must be taken to service every 60 days for demolition of the using information. In service the using information is transferred to a system, which is controlled by police. Alcolock can be either bought or rented. There are two alcolocks which are accepted to use in Finland in the conditional right to drive: Dräger Interlock XT and Guardian WR2. The driver defrays of his cost of conditional right to drive, which are total about 2 000 €. Conditional right to drive can be cancelled if the driver asks it or if he breaks the rules of conditional right to drive. The biggest problem in conditional right to drive is that drunken driver might drive a vehicle without alcolock, although in his own vehicle the alcolock exists. In April 2010 there were 409 conditional rights to drive with alcolock and in volunteer use about 1 500. The aim is that after a couple of years alcolock will be as standard equipment in all the new cars sold in the Nordic Countries. In addition, they are preparing a law, in which in school and day care transportation alcolock is compulsory. Alcolock is also possibly becoming compulsory for drunken driving repeaters....
Conditional right to drive with alcolock : Case: Hyvinkää District Court Alcohol is one of the biggest risk factors in traffic; drunken driver is involved in every fifth road casualty. Consequently the drug use of drivers is tried to reduce in many ways. One of these ways is conditional right to drive a car fitted with an alcohol ignition interlock, alcolock. The law related to alcolock came into operation on 1 July 2008. This was preceded by a three-year alcolock experiment. The aim of the thesis was to make extensive directions about conditional right to drive to the customers and staff of Hyvinkää District Court. Drunken driving or aggravated drunken driving offender may request instead of unconditional driving ban, conditional right to drive with an alcolock, in which he is allowed to drive only a car fitted with an alcolock. Driving ban is imposed conditional when the person has alcolock installed in his/her car. Temporary driving ban will finish and parole will start when alcolock driving licence is given to the person who is imposed to conditional right to drive. Parole is from one to three years, the duration will be decided by the court of justice. Conditional right to drive will finish on the closing day of conditional driving ban’s parole. Granting of conditional right to drive does not affect on the punishment given from drunken driving. Alcolock is an immobilizer, which measures driver’s alcohol content of exhalation breathe and based on that prevents start-up of vehicle if driver is under the influence of alcohol. Alcolock registers all the driver’s blows including the day of giving, time and alcohol content of samples. Alcolock requires blowing occasionally while driving, when failure of blowing or blowing included alcohol turns the vehicle’s signal on. Evasion of alcolock is difficult and prohibited. Drunken driving suspect has to ask for conditional right to drive either from police or court of justice. In order to receive an alcolock driving licence the driver must see a doctor or another health care professional to discuss the use of alcohol and drugs, their health impacts, and opportunities for rehabilitation. The driver must request a certificate of the visit. After installation of alcolock, the vehicle must be taken to inspection before driving licence is issued. Alcolock must be taken to service every 60 days for demolition of the using information. In service the using information is transferred to a system, which is controlled by police. Alcolock can be either bought or rented. There are two alcolocks which are accepted to use in Finland in the conditional right to drive: Dräger Interlock XT and Guardian WR2. The driver defrays of his cost of conditional right to drive, which are total about 2 000 €. Conditional right to drive can be cancelled if the driver asks it or if he breaks the rules of conditional right to drive. The biggest problem in conditional right to drive is that drunken driver might drive a vehicle without alcolock, although in his own vehicle the alcolock exists. In April 2010 there were 409 conditional rights to drive with alcolock and in volunteer use about 1 500. The aim is that after a couple of years alcolock will be as standard equipment in all the new cars sold in the Nordic Countries. In addition, they are preparing a law, in which in school and day care transportation alcolock is compulsory. Alcolock is also possibly becoming compulsory for drunken driving repeaters....
Tilitoimistoala muutoksessa: Pienen tilitoimiston sähköistyminen - Case: Tilitoimisto Oy
(Laurea-ammattikorkeakoulu, 2010)
Sähköinen taloushallinto on ollut yleisesti esillä jo yli kymmenen vuoden ajan. Lainsäädännöllisesti sähköinen taloushallinto tuli Suomessa mahdolliseksi vuonna 1997 uudistetun kirjanpitolain myötä. Uudistettua kirjanpitolakia voidaankin pitää lähtölaukauksena yritysten toimintojen sähköistämiselle. Tilitoimistoalalla muutos toimintojen sähköistämiseen on saanut suosioita vasta lähivuosina, silti kehitys kohti sähköistä toimintaa on ollut odotettua hitaampaa. Vain murto-osa tilitoimistoista ovat hyödyntäneet uuden teknologian ja kirjanpitolain mahdollistamia menetelmiä toimintansa tehostamissa.
Sähköinen taloushallinto on suuri kokonaisuus, joka koostuu useasta eri osa-alueesta. Opin-näytetyössä on käsitelty sähköisen taloushallinnon pääkohdat, sillä lähes jokaisesta taloushallinnon osa-alueesta olisi mahdollista tehdä oma tutkimuksensa. Tutkimuksessa on tuotu mahdollisimman kattavasti esille sähköistä taloushallintoa sekä muutoksen alla olevaa tilitoimistoalaa. Tavoitteena työssä oli saada selville, onko Case yrityksen, pienen tilitoimiston Tilitoimisto Oy:n, kannattavaa siirtyä sähköiseen taloushallintoon.
Case-yrityksen toimitusjohtajalle tehdyn teemahaastattelun sekä teoreettisen viitekehyksen avulla analysoitiin opinnäytetyön tutkimusongelmaa. Merkittävimmäksi tekijäksi pienen tilitoimiston sähköistämisessä nousi esiin yrityksen asiakaskunta. Asiakaskunnan lisäksi merkittäviksi asioiksi tutkimuksessa muodostui henkilökunnan asenteet sekä tottumukset. Tutkimuksen tietoja voidaan tulevaisuudessa käyttää hyväksi sähköisiä toimintatapoja suunniteltaessa sekä niihin siirryttäessä. Tutkimus osoitti kehitystarpeita yrityksen nykyisissä toimintatavoissa, joihin on esitetty ratkaisuja sähköisen taloushallinnon avulla. Opinnäytetyössä tehdyt kehitysehdotukset ovat hyödyllisiä Tilitoimisto Oy:n toimintatapoja kehitettäessä.
Taloushallinnon hoitamisessa tietojen kirjaamisesta ja lajittelusta siirrytään taloushallinnon neuvonantoon ja asiantuntijuuteen. Taloushallinto alkaa katsoa enemmän eteenpäin tulevai-suuteen, mikä tuo loistavat mahdollisuudet tilitoimiston kehittämiselle. Sähköinen taloushallinto on siis tullut jo ja tulevaisuuden kannalta tilitoimiston kannattaa valmistua muutokseen. Ala on vahvasti siirtymässä sähköisiin menetelmiin ja tähän valmistumalla tilitoimisto takaa toiminnan jatkuvuuden myös tulevaisuudessa....
management is a large complex consisting of several different areas. Therefore, in this thesis it had been possible to discuss the main factors of electronic financial management. It could be possible to make an individual investigation of nearly every part...
management is a large complex consisting of several different areas. Therefore, in this thesis it had been possible to discuss the main factors of electronic financial management. It could be possible to make an individual investigation of nearly every part...
Asiakastietojärjestelmän käyttöönotto – Case PMC Polarteknik Oy Ab
(Laurea-ammattikorkeakoulu, 2010)
on jo käytössään IFS Sales&Marketing. Haastattelut sovittiin sähköpostin kautta ja pidettiin myyjien omissa huoneissa. Haastattelujen avulla haluttiin selvittää, miten projekti on onnistunut tähän mennessä. Tämä pohjalta mietittiin, miten projektia...
Initialization of customer information system – Case PMC Polarteknik Oy Ab The subject of this thesis is the initialization of a customer information system in a company. The objective was to discover how PMC Polarteknik Oy Ab should continue the CRM project, the purpose of which is for every salesperson in the company to be using the IFS Sales&Marketing customer information system. The thesis concentrates on the initialization of the program only in the Vantaa office, which is the company's main warehouse. Other offices have been left out of the study. The theory used in the thesis consists mainly of customer information systems and CRM projects. This information has been gathered from books relevant to the field as well as internet articles. Those salespersons who are already using the IFS Sales&Marketing were interviewed using a theme interview-method. Questions for the theme-interview were based on the information acquired from the relevant theory. The interviews were agreed upon via e-mail and conducted in the offices of the salespersons. The interviews were then used to ascertain how the project has succeeded thus far, and how it should be continued. During the interview, the salespeople were asked how much they have used the program, how much it has helped them and what information they have received about the project. During the interviews it became apparent that the salespeople lack the motivation to use the customer information system and they believe they have received insufficient information on the subject. Nevertheless, they said the program is easy to use, and support is readily available should any problems arise. The project leader was interviewed because information concerning the IFS Sales&Marketing-program and CRM project was vital to the thesis. This interview was also agreed upon via e-mail and conducted in the conference room. During the interview the company’s reasons for choosing the IFS Sales&Marketing became clear. The project leader also explained why the company originally bought a customer information system. Using the interviews, propositions about how the project should be continued and on which matters they should focus on more were made. Literature in the field was also used in this....
Initialization of customer information system – Case PMC Polarteknik Oy Ab The subject of this thesis is the initialization of a customer information system in a company. The objective was to discover how PMC Polarteknik Oy Ab should continue the CRM project, the purpose of which is for every salesperson in the company to be using the IFS Sales&Marketing customer information system. The thesis concentrates on the initialization of the program only in the Vantaa office, which is the company's main warehouse. Other offices have been left out of the study. The theory used in the thesis consists mainly of customer information systems and CRM projects. This information has been gathered from books relevant to the field as well as internet articles. Those salespersons who are already using the IFS Sales&Marketing were interviewed using a theme interview-method. Questions for the theme-interview were based on the information acquired from the relevant theory. The interviews were agreed upon via e-mail and conducted in the offices of the salespersons. The interviews were then used to ascertain how the project has succeeded thus far, and how it should be continued. During the interview, the salespeople were asked how much they have used the program, how much it has helped them and what information they have received about the project. During the interviews it became apparent that the salespeople lack the motivation to use the customer information system and they believe they have received insufficient information on the subject. Nevertheless, they said the program is easy to use, and support is readily available should any problems arise. The project leader was interviewed because information concerning the IFS Sales&Marketing-program and CRM project was vital to the thesis. This interview was also agreed upon via e-mail and conducted in the conference room. During the interview the company’s reasons for choosing the IFS Sales&Marketing became clear. The project leader also explained why the company originally bought a customer information system. Using the interviews, propositions about how the project should be continued and on which matters they should focus on more were made. Literature in the field was also used in this....
Varastonhallinnan tehostaminen : Case: Steris Finn-Aqua
(Laurea-ammattikorkeakoulu, 2010)
Tämä opinnäytetyö on tehty Tuusulassa toimivalle Steris Finn-Aqualle. Yritys perusti kevään 2010 aikana uuden varastoalueen tuotantotiloihinsa. Varastoalueelle yritys sijoitti kaikki tuotannossa päivittäin käytettävät pienet komponentit, joiden...
Case Steris Finn-Aqua This study is made for Steris Finn-Aqua. Spring 2010 The Company established a new warehouse area in their premises. For the new warehouse area the Company set all daily used small components, which warehousing was considered problematic. Warehousing, material control, warehouse expenses and warehouse’s completion related concepts were used as the theoretical base for this study. In addition the most important issues of the barcode technology were process. As a result of the study can be noticed that the new warehouse area ware established on the Company’s product place, where each product is placed in a clear order of category. At the same context The Company took barcode technology introduces to optimize the warehouse useful and facilitate the monitoring of products. The barcode system aims to reduce the capital tied up in warehouse and to improve cost accounting and materials management. About half a year after the project the management of the Steris Finn-Aqua is satisfied with the results achieved. The tied-up capital of the warehouse has been left to decline and the information which barcode system develops has been useful on warehouses operational planning and control. Organization and cleanness of the warehouse is in new level and supplement orders are carried out easily with the new two box system....
Case Steris Finn-Aqua This study is made for Steris Finn-Aqua. Spring 2010 The Company established a new warehouse area in their premises. For the new warehouse area the Company set all daily used small components, which warehousing was considered problematic. Warehousing, material control, warehouse expenses and warehouse’s completion related concepts were used as the theoretical base for this study. In addition the most important issues of the barcode technology were process. As a result of the study can be noticed that the new warehouse area ware established on the Company’s product place, where each product is placed in a clear order of category. At the same context The Company took barcode technology introduces to optimize the warehouse useful and facilitate the monitoring of products. The barcode system aims to reduce the capital tied up in warehouse and to improve cost accounting and materials management. About half a year after the project the management of the Steris Finn-Aqua is satisfied with the results achieved. The tied-up capital of the warehouse has been left to decline and the information which barcode system develops has been useful on warehouses operational planning and control. Organization and cleanness of the warehouse is in new level and supplement orders are carried out easily with the new two box system....
Henkilöstön työmotivaatio
(Laurea-ammattikorkeakoulu, 2010)
Tämän opinnäytetyön tavoitteena oli selvittää, mitkä tekijät motivoivat erään suomalaisen sosiaali- ja terveydenhoitoalan yrityksen työntekijöitä ja kuinka motivoituneita työntekijät työssään ovat. Tutkimuksessa selvitettiin kohdeyrityksen...
motivation. In order to reach accurate conclusions, four factors of internal motivation were closely examined: type of work, work atmosphere, management and rewarding methods. The theoretical context of the thesis examines motivation in general and work...
motivation. In order to reach accurate conclusions, four factors of internal motivation were closely examined: type of work, work atmosphere, management and rewarding methods. The theoretical context of the thesis examines motivation in general and work...









