Haku
Viitteet 611-620 / 2981
Projektin hallinta ja riskienvälttäminen projektijohtamisen työkaluilla
(Laurea-ammattikorkeakoulu, 2017)
Opinnäytetyön toimeksiantajana toimi taloushallintoa, palkanlaskentaa sekä HR-palveluja tarjoava yritys. Toimeksiantajalla oli meneillään ulkoistamisprojekti. Opinnäytetyön tarkoituksena oli tutkia miten eri projektijohtamisen työkaluilla pystyisi välttämään ja ennakoimaan projektin riskejä.
Opinnäytetyön tuloksena tein PowerPoint esityksen, johon kokosin seitsemän eri riskiä. Jokaisesta riskistä kerroin yleisimmät ongelmat ja niihin työkaluja, jolla voidaan välttää ja ennakoida juuri tätä riskiä. Esityksessä esittelen myös työkaluja projektin hallintaan ja johtamiseen sekä esittelen projektijohtamisen riskienhallinta työkalun.
Opinnäytetyön tietoperusta koostui kahdesta pääaiheesta. Ensimmäinen aihe oli projektin hallinta, johon kuuluu projektin elinkaari, suunnittelu, riskienhallinta, päättäminen ja laadunvalvonta. Toinen aihe oli projektin johtaminen ja sen ala aiheet johtamistyylit, projektijohtamisen työkalut sekä projektijohtamisen riskienhallinta työkalu. Tietoperusta auttoi löytämään työkaluja projektin hallintaan sekä eri työkaluja projektin riskienhallintaan.
Tulosten saamiseksi käytin opinnäytetyön tietoperustaa, muuta kirjallisuutta, erilaisia nettisivuja sekä omaa kokemusta erilaisista projekteista. Tuloksissa keskeinen asia oli se, että riskejä välttää ja ennakoi parhaiten, kun käyttää riskienhallintatyökalua. Tuloksissa muita keskeisiä asioita olivat hyvä suunnittelu aikataulussa ja budjetissa sekä se, että tavoitteet on määritelty selkeästi. Tulosten pohjalta eniten riskeihin altistavat projektitiimi ja toimeksiantaja. Tuloksista tuli monipuolinen ja kattava....
The thesis looked at the role of economic management, payroll, and HR-services offered by a business. A contractor was going through an outsourcing project and the aim of the thesis was to explore how the different project management tools can...
The thesis looked at the role of economic management, payroll, and HR-services offered by a business. A contractor was going through an outsourcing project and the aim of the thesis was to explore how the different project management tools can...
Tiketöintijärjestelmän kokemukset ja kehitysehdotukset
(Laurea-ammattikorkeakoulu, 2017)
sähköpostiviestintää ja asiakaspalvelua. Opinnäytetyössä perehdyttiin yrityksen sähköpostiviestintään ja sähköpostiviestinnän ohjeistuksiin yrityksissä. Lisäksi teoriaosuudessa käsiteltiin asiakaspalvelua, asiakaspalvelun laatua ja yritystenvälistä kaupankäyntiä...
Experience and development suggestions for the ticketing system The purpose of this thesis project was to clarify the user experiences of the case company's customer service and to make recommendations for development. The thesis was commissioned by a wholesaler, which acts as a procurement channel for professional customers. Hundreds of e-mails are processed daily by the client company's customer service. The purpose of the thesis was to find the right follow up for the development of customer service. The theoretical part of the thesis deals with e-mail and customer service. The thesis focused on company e-mail and e-mail guidance in companies. In addition, the theoretical part covered customer service, quality of customer service and business-to-business transactions. The research was carried out as a theme interview for customer service personnel handling emails. The theme interview included six users of the ticketing system. A theme interview was conducted at each employee's own workstation. The interview questions were open and concerned users' opinions and experiences of the ticketing system. The interview also clarified the user's knowledge and know-how about the system. The aim was to find suggestions for development from the perspective of users. The results of the study were positive and the positive attitude toward the system has increased with the user experience. Recommendations for development included areas which had already been identified, but which users did not know about and therefore did not know how to use. The development proposals reveal the need for additional training for users. Additional training should be personalized and tailored to the needs of the user, as users encountered shortcomings in managing different features. Each user knew the basic functions, but with additional training, the system can be used to speed up and utilize the features provided by the system....
Experience and development suggestions for the ticketing system The purpose of this thesis project was to clarify the user experiences of the case company's customer service and to make recommendations for development. The thesis was commissioned by a wholesaler, which acts as a procurement channel for professional customers. Hundreds of e-mails are processed daily by the client company's customer service. The purpose of the thesis was to find the right follow up for the development of customer service. The theoretical part of the thesis deals with e-mail and customer service. The thesis focused on company e-mail and e-mail guidance in companies. In addition, the theoretical part covered customer service, quality of customer service and business-to-business transactions. The research was carried out as a theme interview for customer service personnel handling emails. The theme interview included six users of the ticketing system. A theme interview was conducted at each employee's own workstation. The interview questions were open and concerned users' opinions and experiences of the ticketing system. The interview also clarified the user's knowledge and know-how about the system. The aim was to find suggestions for development from the perspective of users. The results of the study were positive and the positive attitude toward the system has increased with the user experience. Recommendations for development included areas which had already been identified, but which users did not know about and therefore did not know how to use. The development proposals reveal the need for additional training for users. Additional training should be personalized and tailored to the needs of the user, as users encountered shortcomings in managing different features. Each user knew the basic functions, but with additional training, the system can be used to speed up and utilize the features provided by the system....
Asiantuntijabrändi yrittäjän kilpailukeinona
(Laurea-ammattikorkeakoulu, 2017)
apukysymyksiin. Tutkimusongelma oli: Miten luoda vahva asiantuntijabrändi? Apukysymyksiä olivat: Mitä tarkoittaa on asiantuntijabrändi ja miten se luodaan? Miten erottautua omalla brändillään kilpailijoista? Missä sosiaalisen median kanavissa yrittäjä X:n tulisi...
The purpose of this thesis project was to create a personal brand for a private entrepreneur. The thesis was commissioned by a confidential business practitioner, referred to as Entrepreneur x. The research addresses the problem of how to create...
The purpose of this thesis project was to create a personal brand for a private entrepreneur. The thesis was commissioned by a confidential business practitioner, referred to as Entrepreneur x. The research addresses the problem of how to create...
Oikeudenmukainen oikeudenkäynti : case: Ruanda
(Laurea-ammattikorkeakoulu, 2017)
Tämän opinnäytetyön tavoitteena on tutkia rikosprosessia ja oikeudenmukaista oikeudenkäyntiä, sekä oikeudenmukaisuuden toteutumista käytännössä niin kutsutussa Suomen Ruanda -tapauksessa. Kyseinen tapaus herätti aikanaan paljon kiinnostusta mediassa...
The aim of this Bachelor’s thesis was to examine the criminal procedure and fair trial, and how the fairness is fulfilled in real life in the so called Rwanda-case of Finland. The case aroused a lot of interest in the media when it happened, because...
The aim of this Bachelor’s thesis was to examine the criminal procedure and fair trial, and how the fairness is fulfilled in real life in the so called Rwanda-case of Finland. The case aroused a lot of interest in the media when it happened, because...
Työkierto toimihenkilötason osaamisen kehittäjänä
(Laurea-ammattikorkeakoulu, 2017)
. Huomion arvoista on se, että lähes kaikki haastatellut olivat halukkaita osallistumaan työkiertoon, mikäli se toteutettaisiin suunnitelmallisesti ja hyvin ajoitettuna.
Opinnäytetyö herätti ajatuksia jatkotutkimuksista. Tutkimalla toisten vastaavien...
. This thesis stirred thoughts for follow-up studies. By exploring the thoughts of other similar companies’ employees and by checking the results against the answers received in this thesis, a general model for job rotation in certain area of business could...
. This thesis stirred thoughts for follow-up studies. By exploring the thoughts of other similar companies’ employees and by checking the results against the answers received in this thesis, a general model for job rotation in certain area of business could...
Pääomapohjainen joukkorahoitus sijoittajan näkökulmasta
(Laurea-ammattikorkeakoulu, 2017)
Opinnäytetyössä käsitellään pääomapohjaista joukkorahoitusta sijoittajan näkökulmasta. Työn tavoite on arvioida osakkeiden arvonnousua sekä syy ja seuraussuhteita sen taustalla. Työssä toteutetaan määrällinen tutkimus, jossa tutkitaan...
the campain precisely, going through the financial data, only investing in businesses they understand and evaluating their own financial ability of risk management....
the campain precisely, going through the financial data, only investing in businesses they understand and evaluating their own financial ability of risk management....
Palvelutehokkuuden optimoinnin työkalun suunnittelu : case: LähiTapiola Pääkaupunkiseutu
(Laurea-ammattikorkeakoulu, 2017)
Opinnäytetyö tehtiin toimeksiantona LähiTapiola Pääkaupunkiseudulle. Toimeksiantajan pyynnöstä tehtiin palvelutehokkuuden mittaamisen malli, joka soveltuu nimenomaan LähiTapiolalle. Opinnäytetyön tavoitteena oli suunnitella työkalu, jolla pystytään...
The thesis was commissioned by LähiTapiola Pääkaupunkiseutu. The model of the measurement of service effectiveness which applies particularly to LähiTapiola was made on the principal's request. The objective of the thesis was to design a tool, which can measure the value of service effectiveness; it should be possible to figure out the monetary value of each customer encounter, if only possible. Factors which can be quantitatively measured were chosen to the planned model of the measurement. The theory of the thesis was concentrated on the character of the service, the processes, measurement, building of different measurement meters and both the measurement of effectiveness and productivity. The measurement meter was designed based on already existing models experienced best. At the planning stage, problem sections which had risen in the theoretical part were brought up, such as commensurable problem and how attention is paid to the immateriality and quality of the service. To support a study the five members of the management team of LähiTapiola Pääkaupunkiseutu were interviewed and the already existing models of the measurement of the service were studied. Based on the interviews one can state that the measuring is currently not unified and it was possible to perceive obvious shortcomings. It also became clear that LähiTapiola Pääkaupunkiseutu does not have a comprehensive meter for the measurement of the service effectiveness so the need for the tool was clear. It is possible to determine the index of the effectiveness to the service in the future with the help of the meter. Based on the results that were obtained in the study one can conclude that there will be a use in the future to the model of the measurement. The tool of the optimisation of the service effectiveness is a totally new tool for the company which makes possible to commensurably measure service effectiveness with the help of the effectiveness index. With it a more comprehensive picture is obtained from the effectiveness of the service. The meter makes possible the comparison of the effectiveness between the persons which work in the same role and this way it brings transparency to the operation. Based on the results one can study how the new organisation structure and division of labour model have improved, effectiveness and the different service channels can be compared commensurably among themselves. When benefits from the model of the measurement are clear, it can be utilised also in other regions of LähiTapiola....
The thesis was commissioned by LähiTapiola Pääkaupunkiseutu. The model of the measurement of service effectiveness which applies particularly to LähiTapiola was made on the principal's request. The objective of the thesis was to design a tool, which can measure the value of service effectiveness; it should be possible to figure out the monetary value of each customer encounter, if only possible. Factors which can be quantitatively measured were chosen to the planned model of the measurement. The theory of the thesis was concentrated on the character of the service, the processes, measurement, building of different measurement meters and both the measurement of effectiveness and productivity. The measurement meter was designed based on already existing models experienced best. At the planning stage, problem sections which had risen in the theoretical part were brought up, such as commensurable problem and how attention is paid to the immateriality and quality of the service. To support a study the five members of the management team of LähiTapiola Pääkaupunkiseutu were interviewed and the already existing models of the measurement of the service were studied. Based on the interviews one can state that the measuring is currently not unified and it was possible to perceive obvious shortcomings. It also became clear that LähiTapiola Pääkaupunkiseutu does not have a comprehensive meter for the measurement of the service effectiveness so the need for the tool was clear. It is possible to determine the index of the effectiveness to the service in the future with the help of the meter. Based on the results that were obtained in the study one can conclude that there will be a use in the future to the model of the measurement. The tool of the optimisation of the service effectiveness is a totally new tool for the company which makes possible to commensurably measure service effectiveness with the help of the effectiveness index. With it a more comprehensive picture is obtained from the effectiveness of the service. The meter makes possible the comparison of the effectiveness between the persons which work in the same role and this way it brings transparency to the operation. Based on the results one can study how the new organisation structure and division of labour model have improved, effectiveness and the different service channels can be compared commensurably among themselves. When benefits from the model of the measurement are clear, it can be utilised also in other regions of LähiTapiola....
Tunnettuuden tutkiminen ja yrityksen brändin rakentumisen tukeminen : case: Kastee Relax Oy
(Laurea-ammattikorkeakoulu, 2017)
Opinnäytetyön tavoitteena oli tutkia saunaan asennettavan höyrylaitteen tunnettuutta sekä saada tietoa ihmisten saunomismieltymyksistä. Tavoitteiden saavuttamiseksi luotiin kyselylomake, jossa vastaajilta kysyttiin kysymyksiä ...
Asiakaskokemus palvelupolun kehittämisessä : case: Luksia, Länsi-Uudenmaan aikuisopisto
(Laurea-ammattikorkeakoulu, 2017)
Tämän opinnäytetyön tarkoituksena oli tutkia asiakaskokemusta palvelupolun kehittämisessä Luksia, Länsi-Uudenmaan aikuisopiston opiskelijoiden näkökulmasta. Työn tavoitteena oli löytää kehityskohteita aikuisopiskelijoiden opintojen tukemiseen ja...
The purpose of this Bachelor’s Thesis was to study the customer experience in developing the customer journey map at Luksia, Western Uusimaa Institute of Adult Education. The aim was to find supporting practices for adult students and diminish...
The purpose of this Bachelor’s Thesis was to study the customer experience in developing the customer journey map at Luksia, Western Uusimaa Institute of Adult Education. The aim was to find supporting practices for adult students and diminish...
Kosmetiikan osto- ja käyttötutkimus
(Laurea-ammattikorkeakoulu, 2017)
Opinnäytetyönä suunniteltiin ja toteutettiin kyselytutkimus, jonka avulla selvitettiin minkälainen on suomalainen kosmetiikan kuluttaja. Tutkimuksen avulla kerättiin ajankohtaista tietoa suomalaisten kosmetiikan kulutuksesta ja ostokäyttäytymisestä...
and trends were brought up, such as blogging, videoblogging and online shopping due to its growing popularity. The theoretical part of this thesis was based on buying behaviour and marketing. In addition to the usage of cosmetics and the most liked brands...
and trends were brought up, such as blogging, videoblogging and online shopping due to its growing popularity. The theoretical part of this thesis was based on buying behaviour and marketing. In addition to the usage of cosmetics and the most liked brands...









